User Manual

REPLACING A DRIVE

100

MY CLOUD EX2 ULTRA PRIVATE CLOUD STORAGE

USER MANUAL

Replacing a Drive

Identifying a Faulty Hard Drive

Replacing a Drive

Returning a WD Drive

The My Cloud EX2 Ultra device is a limited user-serviceable product that allows you to

replace the hard drives in the enclosure.

You can use WD hard drives or another brand’s

hard drive.

Note: For a complete list of compatible drives, visit wd.com/mycloudex2Ultra

Important: For best performance, WD recommends inserting WD Red

hard drive

assemblies into the unit’s enclosure. Visit support.wdc.com and search the knowledge base for

Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for

this product.

Following are instructions for replacing a faulty drive or, if your My Cloud EX2 Ultra model

did not come with drives, for inserting drives.

Identifying a Faulty Hard Drive

If the LEDs on the unit are flashing or you have received an alert, a hard drive may be

faulty. To determine which drive is faulty, do the following:

1. On the dashboard’s navigation panel, click Storage, and then click Disk Status.

2. If one of the drives is Bad or has Failed, select it and view detailed information on the

Hard Drive Information dialog box:

Note: The drive number corresponds to the 1 or 2 decal on the drive.

In the event a fault occurs, and you would like to service the device yourself, visit WD

Technical Support at support.wdc.com and search for Knowledge Base Answer ID 8 to

obtain detailed instructions on obtaining a replacement drive. When contacting Technical

Support, have the following information ready: the My Cloud EX2 Ultra device’

s serial

number, date of purchase, and the serial number of the internal hard drive(s) requiring

replacement.