User Manual

▪ Ethernet Cable
▪ AC power adapter (FAQ: Power Adapter Compatibility)
▪ Quick Install Guide
Requirements
Desktop and Mobile App Operating System Compatibility
The My Cloud Home desktop app is compatible with the following versions of the
Windows and macOS operating systems. The My Cloud Home mobile app is
compatible with the following versions of the iOS and Android operating systems.
Table 1.1
Windows
®
macOS
®
/ OS X
®
iOS
®
Android
™
Windows 7 OS X Mavericks – 10.9 iOS 9 Marshmallow – 6.x
Windows 8.x OS X Yosemite – 10.10 iOS 10 Nougat – 7.x
Windows 10 OS X El Capitan – 10.11 iOS 11 Oreo – 8.x
macOS Sierra – 10.12 iOS 12 Pie – 9.0
macOS High Sierra – 10.13
macOS Mojave – 10.14
When My Cloud Home devices are accessed from a personal computer system via the My
Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary,
depending on hardware
configuration and operating system. For highest
performance and reliability, always install the latest updates.
Web Browser Compatibility
The My Cloud Home device can be accessed with an Internet browser. Using the
most current, stable combinations of operating system and web browser will
provide the best results. At a minimum, use one of the following browser versions
applicable to your operating system:
▪ Google Chrome
™
50 or later on supported Windows, macOS, Android or iOS
operating systems
▪ Internet Explorer
®
11 (11.0.9600.17843) or later on supported Windows
®
7,
Windows
®
8.1 or Windows
®
10 operating systems
▪ Microsoft
®
Edge (20.10514) or later on the Windows 10 operating system
▪ Safari
®
9.0 or later on supported OS X and macOS operating systems
▪ Firefox
®
45 or later on supported Windows, macOS, Android or iOS operating
systems
Internet Connectivity
▪ My Cloud Home devices must be connected to the Internet. They should be
connected to an available router through the included Ethernet connection. (This
is not a Wi-Fi
®
device.) Gigabit capability for the router or switch is
recommended to maximize performance. The router requires a Broadband
About Your My Cloud Home Device
My Cloud Home / My Cloud Home Duo
User Manual
3