User Manual

6. Select the Erase All Data option. This will open a confirmation dialog box. Tap
Yes, proceed if you choose to continue with this process. Otherwise Tap Cancel
to end this process.
7. This will open a challenge page with a unique confirmation code. Follow the
on-screen instructions and enter the code provided on this page.
8. This will open the page confirming that this process will delete all data, user
and owner content. Select the Erase All Data button to continue.
9. The My Cloud Home device may take up to 30 minutes to go through the erase
process. During this process, the mobile app redirects you to the sign in page
to set up the My Cloud Home device and the light on the device will blink a few
times.
Shut Down
Note: Once the My Cloud Home device is shut down, it is no longer accessible and the
content on the device is not accessible until it is restarted. A My Cloud Home device cannot
be restarted remotely.
To shut down the My Cloud Home device through the My Cloud Home mobile app, follow
these steps:
1. Access the My Cloud Home device with the My Cloud Home mobile app or web
app.
2. Select the 3-line icon in the upper left-hand corner of the screen. This will
expand the menu system.
3. Select the Settings option.
4. The Settings window will open and display information and settings
specific to
this My Cloud Home device.
5. Select the current My Cloud Home device name listed under CURRENT
STORAGE. This will expand the Device menu.
6. At the bottom of the Device Settings list, Select the option Shut Down My Cloud
Home to remotely shut down the My Cloud Home device.
7. The My Cloud Home device will shut down and its contents will not be available
until it is powered back on. To power on the My Cloud Home device, follow
these steps:
a. My Cloud Home: Unplug, wait 5 seconds, then plug-in the power connector
on the back of the unit.
b. My Cloud Home Duo: Press the power button, wait 5 seconds, then press the
power button again.
Settings
My Cloud Home / My Cloud Home Duo
User Manual
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