User's Manual

7. [Date] – Current date of the eQ Controller shall appear here.

8. [Time] – Current time of the eQ Controller shall appear here.

9. [Link] – URL of the customer‟s website shall appear here.

10. [Message] – Any message that customer wants to appear on the ticket shall appear here.

11. [Logo] – Customer‟s logo shall be displayed here.

12. [WT] – This tag will show the number of customers waiting in that category. This tag cannot be

used with AppWT tag

2.3.3.1

Fixed Text and Graphics

Fixed text and graphics can be drawn to give an eye-catching look to the ticket. Any text or picture

can be added to the Ticket to make it look better. Typically for this purpose background images,

lines, rectangles are be added on the ticket.

2.3.4 ADDING TICKET NUMBER IN ARABIC

The user is allowed to add the tag for ticket number on the ticket in Arabic font as well. In order to

design, select the Ticket Tags from the Design/configure ribbon as shown.

Notes:

1. Do not edit any tag. Editing any tag will convert it into plain text.

2. If you are creating an info ticket, then do not specify tags on it. It primarily consists of textual

instructions to guide the users.