Wavelink Communicator User Guide wlc‐ug‐10‐20090331 Revised 4/6/09
ii Copyright © 2009 by Wavelink Corporation All rights reserved. Wavelink Corporation 6985 South Union Park Avenue, Suite 335 Midvale, Utah 84047 Telephone: (801) 316‐9000 Fax: (801) 316‐9099 Email: customerservice@wavelink.com Website: http:\\www.wavelink.com Email: sales@wavelink.com No part of this publication may be reproduced or used in any form, or by any electrical or mechanical means, without permission in writing from Wavelink Corporation.
Table of Contents 1 Table of Contents Chapter 1: Introduction to Wavelink Communicator 3 About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Installation Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Additional Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2 Wavelink Communicator Viewing Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Communicator Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reviewing Communicator Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reviewing the About Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Chapter 1: Introduction to Wavelink Communicator This document is a guide to the functions and components of the Wavelink Communicator (Communicator). This document presents: • An introduction to the Communicator • Detailed information about the components of the Communicator • Tasks for creating and using an effective, secure Communicator network This document provides first time Communicator users with a guide for installing, configuring and operating the Communicator.
4 Wavelink Communicator Document Conventions This document uses the following typographical conventions: Courier New Any time you interact with the physical keyboard or type information into a text box that information appears in the Courier New text style. This text style is also used for any file names or file paths listed in the text. Examples: The default location is C:\Program Files\Adobe\FrameMaker7.1. Press CTRL+ALT+DELETE.
5 • Windows Mobile device with OS version 5.0 or later • Desktops with Enabler version 3.0 or later • Mobile computers with Enabler 3.0 or later Additional Requirements • Avalanche MC or Avalanche SE version 4.8 or later • A headset is recommended for optimal performance.
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7 Chapter 2: Installing the Communicator Package The Communicator software package is delivered as an Avalanche package. To obtain the package, download it from the Wavelink Web site or contact Wavelink Customer Service. The Communicator package must be installed to an Avalanche Console through a software profile before if can be configured or deployed to your mobile devices. You can add the package to an existing software profile or create a new profile.
8 Wavelink Communicator Figure 2-1. Select a Software Profile 2 In the Create a New Software Profile text box, enter the name of the profile and then click Next. The Configure Software Profile dialog that appears.
9 Figure 2-2. Configure the Software Profile 3 If desired, enable the software package and configure selection criteria. NOTE You do not have to enable or configure selection criteria for the profile at this time. You will have the same options once the profile is created. 4 Click Next. The Apply Software Profile dialog box appears.
10 Wavelink Communicator Figure 2-3. Apply the Software Profile 5 You can select which region or location to which you want to assign this profile or you can select to not apply the profile at this time. If you do not want to apply the profile right now, you can at a later time through the main console. 6 Click Next 7 In the Select a Software Package dialog box, click Browse.
11 Figure 2-4. Select a Software Package to Add 8 From the Select the Software Package to Add dialog box, navigate to the location of the Communicator package and click Select. The package location will appear in the text box. 9 Click Next. The End User License Agreement dialog box appears.
12 Wavelink Communicator Figure 2-5. End User License Agreement 10 Enable the Yes, I agree option, if you agree to the license agreement. The package begins extracting and installing in the Avalanche Console default location.
13 Figure 2-6. Package Installation Once installed, the Configure the Software Package dialog box appears. From this dialog box you can enable the software package and configure it. Configuration is discussed in detailed in Chapter 4: Basic Communicator Configurations on page 19. 11 Click Finish to close the Add Device Software Wizard.
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15 Chapter 3: Activating Communicator Licenses After you install the Communicator package, you must license it with a valid license code. This code uses a technique called nodelocking, in which Avalanche MC is licensed only for a specific computer, or node, on your network. A node is defined as several specific system attributes that, in combination, uniquely distinguish it from any other system in your organization.
16 Wavelink Communicator license file are sent to your host system. The license file called wavelink.lic is installed on your system, which provides the information the product needs to operate. To activate Communicator licenses: 1 Obtain the Communicator product licensing code from Wavelink. NOTE You receive this information in an e‐mail from Wavelink upon purchasing Communicator licenses. 2 Access the Wavelink Activation dialog box by clicking Start > All Programs > Wavelink Avalanche MC > Activate.
17 • Node lock for the system. You can get this information from the Wavelink Activation dialog box. • Product license code. This information comes from the e‐mail you receive from Wavelink upon purchasing the Communicator. To manually activate a license: 1 Obtain the information needed for the product license. 2 Open a Web browser and navigate to http://www.wavelink.com/ activation. 3 Enter the Hardware Node Lock and the License code in the text boxes. 4 Click Activate button to activate license.
18 Wavelink Communicator 4 In the Wavelink Activation dialog box, click Close. Activating Demo Mode If you are installing the Communicator for demonstration purposes, you can run it in demo mode. Demo mode authorizes the Communicator to manage up to two mobile devices for 30 days. To activate demo mode: 1 Access the Wavelink Activation dialog box by clicking Start > All Programs > Wavelink Avalanche MC > Activate. The Wavelink Activation dialog box appears. 2 Click Demo.
19 Chapter 4: Basic Communicator Configurations This chapter provides information about the basic configuration of the Communicator. The tasks in this chapter will assist you in getting the Communicator configured and deployed to your mobile devices. For additional and advanced configurations refer to Chapter 6: Advanced Configurations on page 49.
20 Wavelink Communicator Figure 4-1. Configure Software Package From this dialog box you can access the Communicator Configuration Console, the Communicator Console or Activate licenses. 5 To access the Communicator Configuration Console, double‐click Communicator Configuration. The Console appears.
21 Figure 4-2. Communicator Configuration Console Assigning the License Server By default the License Server is installed with the Remote Control software package when you install your Avalanche system. The Communicator automatically assumes use of that License Server and port. However, you can change the License Server and port number from the Licenses tab of the Configuration Console.
22 Wavelink Communicator Other configurations allow you to customize your Communicator experiences, but are not required. For information about deploying the Communicator, refer to Deploying the Communicator Package on page 37 • Server. You can enter the name of the License Server, the name of the computer on your network running the License Server, or the IP address of the computer running the License Server. • Port. Port number, default 7221. • Status.
23 If a local license server is found, the Server address will be updated and the status message will reflect the number of total number of licenses contained on that Server as well as the number of licenses available. Figure 4-3.
24 Wavelink Communicator If a local license server is not found, the Status message will indicate such. Figure 4-4. No License Server Found To change the License Server: 1 Access the Configuration Console and select the Licensing tab.
25 Figure 4-5. Licensing 2 In the Server text box, enter the name of the License Server. 3 In the Port text box, enter the port number you want the License Server to run on. 4 To verify the status of your License Server, click Test. The Status region will display the total number of licenses contained on the License Server and the number of available licenses. Configuring General Settings Many of the general settings are configured by default. However, you can change them according to your preferences.
26 Wavelink Communicator • Program Options • Identification • Private Calling • Channels • Quit Action • Hands Free • User Options Program Options Program options are settings you can select about how the Communicator behaves on the mobile device. The following program options are configurable: • Auto Start. If enabled, this option configures the Communicator to automatically launch upon start of the mobile device. By checking this option, a new .ini file is created for the Enabler.
27 You can configure the following identification properties: • Enable CESecure Login. If enabled, CESecure will be queried for the current user id logged into the Avalanche Console. • Disable Name Change. If enabled, this option will ensure the users cannot change the device name. • Custom Name Property. Configure this text box to specify an Avalanche property that will be read from the device to be used as the user identity. Private Calling • Enabled.
28 Wavelink Communicator mindful of how long a user might want to speak for communication times‐ out. User Options The User Options allow you to control what the mobile device user can view on the Communicator. • Show Users. If enabled, this option allows the mobile device user to view other devices using the Communicator as well as which channel they are communicating over. • Show Channels.
29 Figure 4-6. General Tab 3 Configure the options as desired and click Apply. 4 When you are finished, click OK. Once the client portion of the Communicator is deployed, the configuration will take affect. Configuring Network Settings You can create new network profiles based on how you want to segment which mobile devices you want to communicate with. The Communicator can then send out multicasts to all the devices that are configured with that network profile.
30 Wavelink Communicator then enter the IP addresses and subnets to be part of the profile. Network profiles cannot have duplicate names. To configure network profiles: 1 Access the Communicator Configuration Console. 2 Click the Networks tab. Figure 4-7. Network Tab 3 Click New. 4 In the Network text box, enter the name of the network profile you are creating. 5 Click Apply.
31 6 In the available text box, enter the IP address and subnet of where you want the multicast for this network profile to go. 7 Click Insert. 8 Continue adding IP addresses that you want to include in the profile. 9 When you are finished, click Apply and then click OK. Once the client portion of the Communicator is deployed, the mobile device will be configured with the profile.
32 Wavelink Communicator If you have added wave files via the Manage wave files option, those options will appear as well. or enter an absolute path to a wave file if you want a sound of your choice. NOTE The combo box is filled with values guaranteed to be available on all Windows systems. Wave Files • Click the Manage button to display a Wave Files dialog box. From here, you can add wave files that you want to use as notification sounds.
33 Figure 4-8. Paging Tab 3 Ensure you are aware of the features specific to your device. 4 Configure the options according to your preference. 5 Click Apply. Once the client portion of the Communicator is deployed, the mobile device will be configured with the changes. Backing Up Settings You should backup your Communicator configurations regularly and if you plan to uninstall Avalanche.
34 Wavelink Communicator corrupted, you will be able to restore the files from the backup. The backups are saved as configuration files and stored in a location of your choosing. To back up Communicator configurations: 1 Access the Communicator Configuration Console. 1 In the General tab, click Backup. A Browse for Folder dialog box appears. Figure 4-9. Browse for Folder 2 Navigate to where you want to save the backup file. 3 Click OK. The configuration is saved and available to restore later.
35 To restore Communicator Configurations: 1 Access the Communicator Configuration Console. In the General tab, click Restore. An Open dialog box appears. Figure 4-10. Open 2 Navigate to where you stored your Communicator backup files and select the file. 3 Click Open. The settings are restored and appear in the open Configuration Console.
36 Wavelink Communicator Applying the Software Profile If you are running Avalanche SE, the software profile containing the Communicator configurations is automatically applied to your Server Location. If you are running Avalanche MC, you will need to apply the software profile containing the Communicator to the region or location where you want the package to be deployed. The following steps provide information about how to apply the software profile.
37 5 If you want to configure selection criteria for the profile, click the selection criteria button and use the Selection Criteria Builder to build the selection criteria for this network profile. 6 Click OK. The profile is added to the Software Profiles tab for the region. 7 Save your changes. The assigned profile will be deployed to the Servers when you perform a Universal Deployment.
38 Wavelink Communicator The Select Scheduling Options dialog box appears. 6 Determine when the event will occur. If you want the event to occur immediately, select the Perform the task now option. If you want the event to occur at some point in the future, select the Schedule a one‐time event for the task option. If you want the event to occur on a regular basis, select the Schedule a recurring event for the task option. 7 Click Next.
39 of time, select the End by option and then select the end date and time for the event. If the event is not finished by this date and time, Avalanche MC will generate an alert. • Set the frequency of the event. You can set whether the event occurs daily, weekly, or monthly. • Set the start and end dates for the event. • If you want the start and end time for this event to be based on the local time for the Server Location, enable the Use Server Location’s Local Time option.
37 Chapter 5: Using the Communicator The Communicator client application enables two or more mobile device users to communicate via voice over the wireless data network.Once you have sent your the client portion of the Communicator to your mobile devices, you use it to speak with other Communicator‐enabled mobile devices.
38 Wavelink Communicator Figure 5-1. Communicator Console 2 Using the arrow buttons in the Main tab, select which channel on which you want to communicate. 3 To begin communicating you can either click the Hands Free button or press and hold the red transmit button located in the upper‐left. When you use the red button transmit button, you must keep the button pressed while speaking. The transmit button will change to green and indicate you can speak.
39 Paging a Mobile Device You can page a mobile device from the Main tab. When you do, the device will receive a notification as configured. To page a mobile device: 1 In the Main tab, right‐click the mobile device you want to call and select Page Device. The device is sent the notification. Making a Private Call When you make a private call, communication goes only to the device selected. No other devices will receive the transmission. The selected device must have private call enabled.
40 Wavelink Communicator Viewing Channels The Channel tab allows you to review each channel that is in use as well as the IP addresses of the mobile devices currently on the channel. Enable the Scan checkbox to listen and communicate on all available channels. If disabled, the Communicator only listens on the selected channel in the Main tab. Figure 5-2.
41 Viewing Communicator Users The Users tab allows the administrator to view which users are currently using the Communicator as well as the IP address of the mobile device. You can use the Filter text box to filter the IP addresses. If you enter a partial IP address, all users matching that partial filter will display. If you enter the entire IP address, only that user will display. Figure 5-3.
42 Wavelink Communicator Reviewing Communicator Activity The Activity tab provides real‐time statistics occurring between the mobile devices on the channel selected in the Main tab. The Activity tab displays information such as when a transmit is occurring and from what mobile device. The Activity tab is a real‐time statistics view and not a log file.. Figure 5-4.
43 Adjusting the Audio You can configure the following settings for the audio coming through the mobile device. The volume configurations are for all mobile devices set to that channel. You can configure the volume from the Communicator on the mobile device as well. • Output Speaker Volume. Adjust the slider to set the speaker volume level. • Input Microphone Gain. Adjust the slider to set the microphone gain. A lower gain setting generally produces less background noise. • Input Echo Cancellation.
44 Wavelink Communicator Reviewing the About Tab The About tab provides options to exit the Communicator and view the Advanced information. When you click the Advanced button, a dialog box displays information about any devices using multiple Network Interface Cards (NICs). You cannot edit this information. Figure 5-6. About Tab Communicating from the Device Communicating from the mobile device is similar to communicating from the Communicator Console.
45 Figure 5-7. Main Console 2 Using the arrow buttons in the Main tab, select the channel on which you want to communicate. 3 To begin communicating you can either click the Hands Free button or press and hold the red transmit button located in the upper‐left. Alternately, if you have configured a hot‐key to enter Talk mode, press that key. When you use the red button transmit button, you must keep the button pressed while speaking.
46 Wavelink Communicator Figure 5-8. Communicator Menu 7 Click the icons to display the information. Depending on the configuration of the Communicator, you may have the option to view the Channels, Users, and Activity tabs as shown below. Screens that are not available to view will be grayed out and unable to access. Figure 5-9.
47 Figure 5-10. Users tab Figure 5-11. Activity tab 8 When you are finished communicating or viewing information, click the Return button to go back to the Main talk window. Either stop holding down the red transmit button or click Stop.
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49 Chapter 6: Advanced Configurations This chapter provides information about advanced settings you can configure for the Communicator. These settings are not necessary to use the Communicator, but provide additional ways to customize your network transmission and communication.
50 Wavelink Communicator at least one network profile configured when you are creating a zone. The Communicator looks at the current IP address(es) to determine which adapter to bind communications to. This is used mainly for the XP client when multiple network adapters are used. ‘ Figure 6-1. Zones To create a new zone: 1 Access Zones tab from the Configuration Console. 2 Click New. 3 Enter the Name of the zone. 4 Enter the TTL number. 5 Click Insert to view the available networks to add to this zone.
51 6 From the list, select the networks you want to include in the zone. 7 Click Apply. The new Zone will appear in the list box. The configuration will be applied to the mobile devices upon next deployment. Deleting Zones If you no longer need a zone, you can delete it. To delete a Zone: 1 Access the Configuration Console and click the Zones tab. 2 From the list, select the Zone you want to remove and click Delete. 3 Click Apply. The Zone will not be available.
52 Wavelink Communicator Figure 6-2. Channels Tab 2 Click New and enter the Name of the channel. 3 From the drop‐down menu, select the Zone you want assigned to the channel. 4 Enter the Port number for the Channel. 5 If you want to enable the Channel for use, select Enable. NOTE If you do not enable the Channel, it will be created, but not available to use.Server 6 Click Apply.
53 The Channel will appear in the list box and be available to use upon next deployment. Removing Channels If you no longer use a Channel, you can remove it from the list of available channels or simply disable it. Once you delete a Channel, you must deploy your changes to the mobile devices. Until you deploy, the mobile devices will still be able to communicate over the Channel. To remove a channel: 1 Access the Channels tab from the Configuration Console.
54 Wavelink Communicator Configuring Hot Keys Hot keys allow you to assign specify buttons or keys on the mobile device to a specific action. You can use the default hot keys configuration (the Popup key and Talk key are defined by default) or you can specify your own. configuration is based on the HEX value of the key. To find the HEX value, access the About tab of the Communicator Console and press the key or button you want to make assign. The Hex value of the key will display in the lower corner.
55 You can configure key triggers for the following actions: • Popup Key. When pressed, launches the Communicator. This option is always set to global. Global indicates that it can be pressed when the Communicator is not in the foreground, but the functionality will still work. This key will be assigned by default.When pressed on the mobile device, this key will bring the Communicator to the foreground. It provides access to the Menu screen of the Communicator.
56 Wavelink Communicator The keys on the device will take on the actions as configured upon the next deployment. Using the Key Helper The Key Helper Available notification appears if there is a Key Helper available for a device. The Key Helper allows you to choose a key value from a list of pre‐assigned keys. The key assignments are based on a key file included with the Communicator software package. Key assignments are based on the device manufacturer.
57 Figure 6-4. Key Helper 3 Click the name of the key you want to configure. A dialog box appears and displays the available key configurations for that specific key.
58 Wavelink Communicator Figure 6-5. Key Helper 4 Select the configuration you want to use and click OK. The configuration will appear in the text box next to the key name. 5 Continue configuring keys and when you are finished click Apply to save the configuration. Assigning Device Audio From the Devices tab you can set the audio level for a specific group of devices. To assign the audio level: 1 Access the Devices tab in the Configuration Console.
59 Figure 6-6. Audio 2 Select the device group you want to configure. 3 In the Audio section, adjust the Volume and Microphone sliders based on how loud or soft you want the audio to be. 4 Enable the Echo Cancel option to activate the advanced echo cancellation feature of the devices. 5 When you are finished, click OK. The group of devices will receive the audio assignments upon the next deployment.
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Index 61 Index A document conventions 4 About tab 44 accessing the Configuration Console 19 activating licenses 15 adding G General tab Channels 24 Channels 51 Hands Free 25 device groups 53 Identification 24 additional requirements 5 Private Calling 24 adjusting the audio 43 Program Options 23 advanced configuration 49 Quit Action 25 applying software profiles 33 User Options 25 assigning the License Server 21 auto start 23 H B Hands Free 25 backup settings 30 I beeper,enable 28 Id
62 WavelinkCommunicator Paging 29 Z Wave Files 29 Zones 49 P paging a device 39 paging options 29 pricate calling auto accept 24 private call making 39 Private Call sounds 29 private calling enable 24 Program Options 23 Q quit action 25 R releasing licenses 18 restore settings 31 reviewing Communicator activity 42 run minimized 23 S selecting notification sounds 28 T Talk sounds 29 U User Options 25 V vibrate mode,enable 28 viewing Channels 40 volume adjustment 43 W wave files 29 wiewing Commun
