USER’S GUIDE Internet, Cable TV & Phone User's Guide 1-866-WAVE-123 | wavebroadband.
Table of Contents Welcome ............................................................................................................................3 Using Your Remote Control.........................................................................................4 Programming Your Remote Control........................................................................5 Audio/Video Cables........................................................................................................
Welcome To Wave Broadband! Thank you for choosing Wave Broadband. Wave is your premier local provider of cable television, high-speed internet, and phone services. No matter which package you select we hope you will be impressed with our service—from the breadth of our high-definition selection and the speed of our internet access, to the savings of our home phone service and the variety of our exclusive local programming.
Using Your Remote Control In the on-screen guide, yellow is the highlight color. To navigate the guide, use the arrows on your remote control. The highlight appears on-screen to indicate your current selection. Pressbuttons on your remote to move the highlight. Press OK/SELECT to confirm your selection. Press EXIT on your remote to return to watching TV. For additional settings and information, please visit wavebroadband.
Programming Your Remote Control For additional settings and information, please visit wavebroadband.com. Auto Search Method Your cable remote may be used to control other devices within your entertainment system. You can use the Auto Search Method to find the correct code number for your equipment by following the steps below: STEP 1 Turn on the equipment you wish to operate with the remote.
Audio/Video Cables Make the Best Connection! The cables you use to connect cable to your home entertainment equipment could be as simple as a single line to your television, or as complicated as a multiple component home theater. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components. Check the connectors to see what cables you are using: Coaxial cable, or “coax,” is the standard cable line that is installed in your home.
Cable Television Wave’s cable services include basic cable, digital cable, high-definition television and digital video recording. Wave also offers TV On Demand in most areas. Only Wave gives you the local programming you want based on where you live, plus your favorite shows in your time zone.
Cable Television TV On Demand If TV On Demand is available in your area, it automatically comes with your digital cable receiver. Simply tune to Channel 1 or select “On Demand” from your Interactive Program Guide. With TV On Demand you choose from a continually updated library of FREE TV, MOVIES, and PREMIUM CHANNELS. Enjoy your favorite shows and movies at your favorite time! Start, pause and rewind at will with a click of your digital cable remote. It’s that simple.
Cable Television Digital Video Recorder Wave’s Digital Video Recorder (DVR) allows you to record and playback your favorite shows and movies with the touch of a button. Wave’s dual-tuner DVR lets you watch a live program while recording another, record two programs at the same time, and even watch a previously recorded program while recording others. The DVR DCT is installed in the same manner as a regular DCT, depending on the equipment in your home. Most Wave DVRs are capable of HD service.
Wiring Diagrams The diagrams on the following pages will help you understand the various ways in which you can connect a DCT to your television and other home electronic equipment. Not all equipment looks alike, and the DCT you receive may be different. DCT 2000 Series PRIMARY USE: Digital Cable DCT2000 Series 1. 2. 3. 4. 5. 6. Lights if optional A/B switch is activated (see #11). Lights to indicate that a message is present.
Wiring Diagrams DCT 2000 Series PRIMARY USE: Digital Cable Using Coaxial Cables Using Audio & Video Cables 11
Wiring Diagrams DCT 6416 Series PRIMARY USE: DVR/HD-DVR DCH6416 Series 1. 2. 3. 4. 5. 6. 7. 8. 9. USB 2.
Wiring Diagrams DCT 6416 Series PRIMARY USE: DVR/HD-DVR Connecting to an HDTV using HDMI or Component cables – Audio and Video HDMI Operation Safety Before connecting or disconnecting any HDMI cable, all equipment must be powered off. Otherwise, it is possible to overload and damage the cable and/or the equipment. What kind of connection do I want? In most cases, component RCA, HDMI and DVI connections provide comparable quality pictures, and RCA cables can be easier to use.
Wiring Diagrams DCX 3200 Series PRIMARY USES: Digital Cable, HD, MR-DVR Client DCT DCX 3200 Series 1. Power —LED displays whether the set-top is on or off (standby) 2. Data — Triple function LED • Flashes twice per second to indicate unit is booting • Flashes once per second to indicate unit is provisioning • Illuminates to indicate one or more set-top boxes and or DVR devices are detected on the home network 3. Rec — Unit is in record mode on a home network device (Multi-Room DVR Client mode) 4.
Wiring Diagrams DCX 3200 Series PRIMARY USES: Digital Cable, HD, MR-DVR Client DCT Connecting to an HDTV using HDMI or Component cables – Audio and Video DCX 3200 Series Connecting to an SDTV using coax, s-video or composite cables – Audio and Video DCX 3200 Series 15
Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT DCX 3400 Series 1. 2. 3. 4. 5. 6. 7. 8. USB 2.
Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT Connecting to an HDTV using HDMI or Component cables – Audio and Video DCX 3400 Series Connecting to an SDTV using coax, s-video or composite cables – Audio and Video DCX 3400 Series 17
Wiring Diagrams DCX 3400 Series PRIMARY USES: DVR/HD-DVR, MR-DVR Server DCT Connecting to an HDTV using composite or SPDIF cables - Audio Only DCX 3400 Series DCX 3400 Series Connecting to an external A/V receiver and/or VCR/DVD recorder DCX 3400 Series 18
Wiring Diagrams DCT 6400 Series PRIMARY USES: Digital Cable, HD Connecting to an HDTV using Component Video or DVI Connections – Video Only Connecting to an HDTV using RCA or SPDIF cables – Audio Only 19
Troubleshooting Digital Cable Troubleshooting If you subscribe to Digital Cable you can connect any number of television sets in your home for service, but you will need an additional DCT or CableCard to receive digital channels for each television you connect. You do not need extra equipment to receive Basic Cable on additional television sets. • If you have a DVD recorder or a VCR, be sure to connect it between the DCT and the TV.
Troubleshooting High Definition Television Troubleshooting • If you do not have a picture on your HDTV, turn off all equipment and check your connections. Some connectors such as HDMI can slip loose of the equipment, in which case you’ll want all equipment off when reconnecting. • If the picture is not displaying correctly with a digital connection, you may need to switch to an analog connection to troubleshoot your settings. • The DCT output settings must match your HDTV input settings.
Troubleshooting Digital Video Recorder Troubleshooting DVR Operation Safety A DVR requires plenty of open space for ventilation. It is preferable to have at least 2” of clearance above the DVR, and 1” of clearance to the left and right sides of the DVR. Do not place the DVR in a closed cabinet. • If the fan in the DVR is making an excessive amount of noise, check the ventilation and feel how much heat is being generated around it.
High Speed Internet This guide will help you become acquainted with Wave’s internet service and provide step-by-step instructions on how to install or reinstall your cable modem. It also provides instructions on how to create your wavecable.com email account, and configure it to work with email software on your computer. Any standard cable modem will work with Wave service. These instructions reference the Motorola Surfboard modem, but can be used with any model.
High Speed Internet Most cable modems other than the Motorola Surfboard indicate online status with a single cable light. If the cable light is flashing, the modem is acquiring a connection to the internet; if it is solid, the modem is online. If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when a Wave technician can perform this work.
High Speed Internet Configuring Your Computer Once the cable modem is online and connected to your computer, it is necessary to set up your computer to access the internet through the modem. If you do not have an Ethernet port and are connecting with USB, it is necessary to first install the proper USB drivers. Contact a Wave Broadband service technician at 1-866-WAVE-123 if you need assistance connecting via USB.
High Speed Internet Configuring Windows 7 Click the “Start” button and select “Control Panel”. • Click on the “Network and Internet” icon. • Click on the “Network and Sharing Center” icon. • Click on the “Local Area Connection” link. • On the “Local Area Connection Status” window that appears, click the “Properties” button. • In the list of network components, select “Internet Protocol Version 4 (TCP/Ipv4)” and click the “Properties” button.
High Speed Internet Configuring Windows Vista • Click the “Start” button and select “Control Panel”. • Double-click “Network and Sharing Center”. • Next to “Local Area Connection”, click “View Status”. • In “Local Area Connection Status” click the “Properties” button. • In the list of network components, select “Internet Protocol Version 4 (TCP/Ipv4)” and click the “Properties” button. • Select “Obtain an IP address automatically” and “Obtain DNS server address automatically”.
High Speed Internet Configuring Mac OSX, 10.1.5 or later • Click on the System Preferences icon in the System Dock, or click on the Apple menu and select “System Preferences”. • In the System Preferences window, click on the “Network” icon. • In the Network Preferences window, click on the “Locations” menu and select “Automatic”. • Click on the “Show” menu and select “Built-in Ethernet”. • Click on the “Configure” menu and select “Using DHCP”.
High Speed Internet Wave Email While you can use any email provider you choose with Wave High Speed Internet, up to ten wavecable. com email addresses are included with your service. Each email address can store up to 50 MB of messages on Wave’s mail server. You can create an email address by going to wavebroadband.com/ iam. Alternately, you can call our technical support department, and our staff can create one or more email addresses for you, and help you configure your computer.
High Speed Internet High Speed Internet Troubleshooting If you are unable to connect to the internet, first check your cable modem to see if it is online (see diagram, p. 23). If it is not online, power-cycle the modem by unplugging the power for 30 seconds. If the modem cannot establish the connection to the internet within a few minutes after the power-cycle, please call our technical support department for more help.
WavePhone™ WavePhone™ works just like other home phone services you may be used to, though it does require some equipment that you may not be familiar with. A Wave Technician will connect a small device called a Multimedia Terminal Adaptor (MTA) between your cable line and the existing phone jacks in your home to enable the service.
WavePhone™ ( ( Power Outlet Phone 1 Phone 2 Computer USB (choice of either connection) Computer Ethernet Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.) Cable Wall Outlet Reset Button Reset Button Using a paper clip to push the Reset button on the back of the Telephony Modem will reset the modem. • Straighten a paper clip and press into the reset hole in the back of the MTA. • Hold down this button until the lights on the front of the MTA turn off and then release.
WavePhone™ Battery Back-up Wave’s telephony modems come equipped with battery back-up already built-in. The battery will maintain your phone service during a power outage. How long the battery will work depends on your model of telephony modem and how well the battery retains a charge. The estimated life of our telephony modem batteries is 6 to 10 years. If you have any concerns about the age or functionality of your modem battery, we offer free battery checks, up to once a year.
WavePhone™ MyWavePhone.com Portal • Check voice mail messages online at http://www.mywavephone.com. • Set up your voicemail preferences. • Manage your WavePhone™ features such as voicemail/call forwarding, call screening and contact list. • Get e-mail alerts when you receive voicemails. • Detailed instructions for using the WavePhone™ Portal can be found at http://www.wavebroadband.com/mywavephone Go to: http://www.mywavephone.com Use your voicemail PIN to log into the Phone Portal.
WavePhone™ Voice Mail Features • Incoming calls will be forwarded to voicemail after 24 seconds /4 rings by default. You can change this setting at MyWavePhone.com • Each message is time and date stamped • Messages can be up to 2 minutes in length • You can store up to 30 messages or 60 minutes worth of messages • Messages can be saved for up to 30 days.
WavePhone™ Calling Features The following features are included with Unlimited Phone or can be added to our other phone plans for an additional monthly charge. • Call Waiting – A tone will announce an incoming call when you are already on the phone. This feature comes automatically activated when included with or added to your Wave Phone service. Cancel Call Waiting (*70) – Turn off call waiting on a per call basis. Enter the code before making the call.
WavePhone™ • Selective Call Forwarding (*63) – Forward calls from a list of up to 12 people to another phone line. All other calls will ring through normally. Enter code again to edit or cancel Selective Call Forwarding. Simply listen to the helpful prompts that will walk you through setting up, adding and removing numbers or turning off this feature. Note: Selective Call Forwarding and Call Forwarding can be available on the same line, but only one can be active at a time.
WavePhone™ • Three Way Calling – Bridge together two lines in addition to your own so that three separate individuals can speak on a single call. 1. While on a call with one of the individuals you wish to conference with, press the receiver button for one second. You will get a dial tone and the other caller will be put on hold. 2. Dial the number of the third party. When you get an answer, press the receiver button briefly again and all three parties will be connected.
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