Small Business User’s Guide
Table of Contents Welcome...............................................................................................3 Payment Options..................................................................................4 How to Contact Us/Payment Locations..................................................5 High Speed Internet Your Cable Modem........................................................................7 Installing Cable Modem Configuring Your Computer...........................................
Small Business User’s Guide 3 Welcome To Wave Business Solutions! Thank you for choosing Wave. Wave is your premier local provider of high speed internet, phone and video services. No matter which package you select we hope you will be impressed with our service – from the speed of our internet access to the quality and affordability of our phone service, to the ease of reaching a support representative when you need them.
Small Business User’s Guide Payment Options: Pay Online You can view your account and make payments at our billing website: https://CableAnytime.net/Wave You will need to register your account and select a PIN the first time you access your account online. Pay by Check Separate the payment slip portion of your bill and mail it, along with your payment check, in the envelope provided with your bill. Make your check payable to “Wave Broadband” and write your account number on your check.
Small Business User’s Guide 5 How to Contact Us: 1-888-202-9820 WaveBroadband.com/Business Billing & Sales Phone Hours: Technical Support Phone Hours: Monday to Friday 7:30am – 8pm Saturday 8am– 5pm Sunday 9am– 1pm 24 hours a day, 7 days a week Mailing Address: Wave Broadband P.O. Box 34808 Seattle, WA 98124-1808 Payment Locations: Washington Arlington/Lakewood Payments Only (Posting may take up to a week) 24-Hour Drop Box Lakewood Grocery 1507 172nd St.
Small Business User’s Guide Payment Locations (continued): Washington cont...
Small Business User’s Guide 7 High Speed Internet This guide will help you become acquainted with Wave’s internet service and provide stepby-step instructions on how to install your cable modem. It also provides instructions on how to create your wavecable.com email account, and configure it to work with email software on your computer. Any standard cable modem will work with Wave service. These instructions reference the Motorola Surfboard modem, but can be used with any model.
Small Business User’s Guide High Speed Internet Most cable modems other than the Motorola Surfboard indicate online status with a single cable light. If the cable light is flashing, the modem is acquiring a connection to the internet; if it is solid, the modem is online. If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted. Please call our support department to schedule a time when a Wave technician can perform this work.
Small Business User’s Guide 9 High Speed Internet Configuring Your Computer Once the cable modem is online and connected to your computer, it is necessary to set up your computer to access the internet through the modem. If you do not have a NIC and are connecting with USB, it is necessary to first install the USB drivers from the CD-ROM. If you are using Windows 98 SE or Windows ME, you may also need your Windows operating system software CD.
Small Business User’s Guide 10 High Speed Internet Configuring Windows 98 SE / Windows ME • Click the “Start” button, move the mouse over “Settings” and select “Control Panel”. • Double-click the “Network” icon. • In the Network options, make sure you are on the “Configuration” tab. • In the list of network components, select “TCP/IP ->” for your model of NIC or cable modem. • Click the “Properties” button.
Small Business User’s Guide 11 High Speed Internet Configuring Windows XP • Click the “Start” button and select “Control Panel”. • If the Control Panel says “Pick a category” click “Switch to Classic View”. • Double-click “Network Connections” • Right-click “Local Area Connection”, select “Properties” and make sure you are on the “General” tab. • In the list of “This connection uses the following items:” select “Internet Protocol (TCP/ IP)” and click the “Properties” button.
Small Business User’s Guide 12 High Speed Internet Configuring Mac OS 8.5 – 9.2 • Click on the Apple menu, move the mouse over “Control Panel”, and select “TCP/IP” • On the TCP/IP control panel, click on the “Connect via:” menu and select “Ethernet”. • Click on the “Configure:” menu and select “Using DHCP Server”. • Click on the “File” menu and select “Quit”. • On the warning dialog box that asks, “Save the changes to the current configuration?” click the “Save” button. Configuring Mac OSX, 10.
Small Business User’s Guide 13 High Speed Internet Wave Email While you can use any email provider you choose with Wave High Speed Internet, up to ten wavecable.com email addresses are included with your service. Each email address can store up to 100 MB of messages on Wave’s mail server. You can create an email address by going to www.wavebroadband.com, click on the “Support” menu and then select “Request Email Address”.
Small Business User’s Guide High Speed Internet High Speed Internet Troubleshooting If you are unable to connect to the internet, first check your cable modem to see if it is online (see diagram, p.7). If it is not online, power-cycle the modem by unplugging the power for 30 seconds. If the modem cannot establish the connection to the internet within a few minutes after the power-cycle, please call our technical support department for more help.
Small Business User’s Guide 15 Cable Television Basic Cable Wave Basic Cable is simple to install. You don’t need any additional devices, and you can connect to any cable-ready TV – provided you have activated your Wave cable service. To connect to Wave cable, you simply run a coaxial cable from your wall mounted cable outlet to your cable-ready television set or to your VCR.
Small Business User’s Guide Audio/Video Cables Make the Best Connection! The cables you use to connect cable to your audio/video equipment could be as simple as a single line to your television, or as complicated as a multiple component audio. Your equipment will only work when using the right cables for the job, and you should know how you are hooking up your components. Check the connectors to see what cables you are using: Coaxial cable, or “coax,” is the standard cable line that is installed.
Small Business User’s Guide 17 Cable Television Installing Digital Cable Connect your digital cable terminal to your TV or VCR by referring to the following diagrams. After installation you may be receiving more channels than what you ordered. Within 24 hours, the DCT will automatically reset itself with your programming package.
Small Business User’s Guide Cable Television 1 2 3 AUX AUD IO IN TO T V/VCR 5 4 SPDIF TO RF IN S-V IDEO RF IN CAB LE IN R L AUD IO OU T DCT2000 Series V IDEO HIGH SPEED OUT OF BAND T V Pass Card DATA IR SWITCHED 105-125V 60Hz 4A MAX 500W MAX 6 7 18 8 1 Coaxial connector used to connect the DCT to a standard TV or VCR. 2 Coaxial connector used for DCT input from the TO RF IN connector. Deactivated on boxes without a pre-installed connecting cable.
Small Business User’s Guide 19 Cable Television Using Coaxial Cables Using Audio & Video Cable or Audio & S-Video Cables DCT2000 Series AUX AUD IO IN TO T V/VCR SPDIF TO RF IN S-V IDEO RF IN R L AUD IO OU T CAB LE IN V IDEO HIGH SPEED OUT OF BAND T V Pass Card DATA IR SWITCHED 105-125V 60Hz 4A MAX 500W MAX Either or For Digital Music only, connect audio cables directly to stereo speaker system.
Small Business User’s Guide 20 Cable Television Digital Cable Troubleshooting If you subscribe to Digital Cable you can connect any number of television sets for service, but you will need an additional DCT or CableCard to receive digital channels for each television you connect. You do not need extra equipment to receive Basic Cable on additional television sets. 20 • If you have a VCR, be sure to connect it between the DCT and the TV.
Small Business User’s Guide 21 Business Phone Wave Phone works just like other business phone services you may be used to, though it does require some equipment that you may not be familiar with. A Wave Technician will connect a small device called a Multimedia Terminal Adaptor (MTA) between your cable line and the existing phone jacks in your office to enable the service. If you have high-speed internet service from Wave, the MTA may also act as your internet cable modem.
Small Business User’s Guide ( ( Power Outlet Phone 1 Phone 2 Computer USB (choice of either connection) Computer Ethernet Standby Button on the front of the MTA (It terminates the USB/Ethernet connection.) Cable Wall Outlet Reset Button The Wave Phone Telephony Modem can be connected to your computer to work as an internet modem as well as a phone. While the MTA has two lines, the second line is only active if you have purchased an additional line from Wave Broadband.
Small Business User’s Guide 23 Business Phone During a power outage your modem may lose power if it is not equipped with a battery backup or the battery has been drained. This may require you to be temporarily disconnected until a power cycle is performed. If your modem disconnects, you will not be able to use the phone until service is restored or a power cycle is performed. See the Troubleshooting section on page 29 for more troubleshooting steps.
Small Business User’s Guide 24 Business Phone MyWavePhone.com Portal • Check voice mail messages online at http://www.mywavephone.com. • Set up your voicemail preferences. • Manage your phone features such as voicemail/call forwarding, call screening and contact list. • Get e-mail alerts when you receive voicemails. • Detailed instructions for using the WavePhone™ Portal can be found at http://www.wavebroadband.com/mywavephone Go to: http://www.mywavephone.
Small Business User’s Guide 25 Business Phone Voice Mail Features • Incoming calls will be forwarded to voicemail after 24 seconds /4 rings by default. You can change this setting at MyWavePhone.com • Each message is time and date stamped • Messages can be up to 2 minutes in length • You can store up to 30 messages or 60 minutes worth of messages • Messages can be saved for up to 30 days.
Small Business User’s Guide Business Phone Calling Features The following features are included with Unlimited Phone or can be added to our other phone plans for an additional monthly charge. • Call Waiting – A tone will announce an incoming call when you are already on the phone. This feature comes automatically activated when included with or added to your Wave Phone service. Cancel Call Waiting (*70) – Turn off call waiting on a per call basis. Enter the code before making the call.
Small Business User’s Guide 27 Business Phone • Call Forward (*72) – Forward incoming calls to another telephone number. If you forward calls to a long distance number, long distance charges may apply depending on your Wave Phone package. To activate Call Forwarding, press *72, wait for the confirming beeps, and then enter the phone number you would like calls forwarded to. You will immediately get a courtesy call at the phone number where calls will be forwarded.
Small Business User’s Guide Business Phone • Two-Digit Speed Dial (*75) - Store up to thirty unique numbers for convenience and speed. Similar to Speed Dial, it is as easy as pressing a two-digit number followed by the # key. Adding a new number on two-digit speed dial automatically replaces the previously saved number. 1. Pick up the line and listen for the dial tone. 2. Dial *75 and listen for a second dial tone 3.
Small Business User’s Guide 29 Business Phone Troubleshooting Tips • Power-cycling a Telephony Modem will often resolve most phone issues. If your Telephony Modem has a battery backup, please remove it before attempting a power cycle. 1. Unplug the power from the MTA for one full minute. 2. Plug the power back into the MTA and wait for all the lights to become solid. 3. Pick up your hand set and check for dial-tone Note: It can take up to 5 minutes for phone service to restore after a power cycle.
Small Business User’s Guide The official Wave Broadband local franchise authority names and addresses are below. Please do not mail payments to your local franchise authority. Washington City of Sequim 152 W. Cedar Sequim, WA 98382 FCC Community Unit: WA-0135 County of Clallam – Courthouse 223 E. 4th St.
Small Business User’s Guide 31 Oregon City of West Sacramento Administrative Dept. PO Box 966 West Sacramento, CA 95691 City of Winters 318 First St. Winters, CA 95691 City of Woodland City Hall 300 First St. Woodland, WA 95695 City of Dixon 600 E. A St.
05.10 Serving Businesses in Washington, Oregon & California 1-888-202-9820 WaveBroadband.
