Installation guide

12 ProSwitch

- Xtreme User’s Manual (Managed Models) Page 15
6.0 Troubleshooting
All Waters’ switching products are designed to provide reliability and consistently high
performance in all network environments. The installation of Waters’ Xtreme switch is a
straightforward procedure discussed in this manual. Should problems develop during
installation or operation, this section is intended to help locate, identify and correct these
types of problems. Please follow the suggestions listed below prior to contacting your
supplier. However, if you are unsure of the procedures described in this section or if the
ProSwitch

- Xtreme switch is not performing as expected, do not attempt to repair the unit;
instead contact your supplier for assistance or contact Waters Network Systems’ Customer
Support Center at 800.328.2275 or email [e-mail].
6.1 Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of the chapter of this manual. Also check to make sure that the
various components of the network are inter-operable.
2. Check the cables and connectors to ensure that they have been properly connected
and the cables/wires have not been crimped or in some way impaired during
installation. (About 90% of network downtime can be attributed to wiring and
connector problems.)
3. Make sure that an AC power cord is properly attached to the power supply and the
power supply is properly attached to the switch.
4. Be certain that each AC power cord is plugged into a functioning electrical outlet.
Use the PWR LEDs to verify each unit is receiving power.
5. If the problem is isolated to a network device other than the Waters’ ProSwitch

-
Xtreme switch, it is recommended that the problem device be replaced with a known
good device. Verify whether or not the problem is corrected. If not, go to next step.
If the problem is corrected, the Waters’ ProSwitch

- Xtreme switch and its
associated cables are functioning properly.
6. If the problem continues, contact Waters Network Systems Customer Service at
800.328.2275 or email [e-mail]
for assistance.
When Calling for Assistance:
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
2. The nature and duration of the problem
3. Situations when the problem occurs
4. The components involved in the problem
5. Any particular application that, when used, appears to create the problem
6. An accurate list of Waters Network Systems product model(s) involved. Include the
date(s) that you purchased the products from your supplier.
7. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the various
network media types being used.
8. A record of changes that have been made to your network configuration prior to the