Specifications

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Troubleshooting

395

ProSAFE Gigabit Quad WAN SSL VPN Firewall SRX5308

• Make sure that you are using the SSL https://address login rather than the http://address

• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using

Internet Explorer

, click Refresh to be sure that the Java applet is loaded.

• Try quitting the browser and launching it again.

• Clear the browser’

s cache.

• Make sure that you are using the correct login information. The factory default login name

is admin, and the password is password. Make sure that Caps Lock is of

f when entering

this information.

Note: To be able to configure the VPN firewall, your computer’s IP address

does not need to be on the same subnet as the VPN firewall.

If the VPN firewall does not save changes you made in the web management interface,

check the following:

• When entering configuration settings, be sure to click the Apply button before moving to

another menu or tab, or your changes are lost.

• Click the Refresh or Reload button in the web browser. The changes might have

occurred, but the web browser might be caching the old configuration.

When You Enter a URL or IP Address, a Time-Out Error

Occurs

 A number of things could be causing this situation. Try the following troubleshooting

steps:

• Check whether other computers on the LAN work correctly. If they do, ensure that your

computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the

subnet mask, default gateway, DNS, and IP addresses on a WAN IPv4 ISP Settings

screen. For more information, see Manually Configure an IPv4 Internet Connection on

page 34.

• If the computer is configured correctly, but still not working, ensure that the VPN firewall is

connected and turned on. Connect to the web management interface, and check the VPN

firewall’

s settings. If you cannot connect to the VPN firewall, see the information in the

previous section (Troubleshoot the Web Management Interface on page 394).

• If the VPN firewall is configured correctly, check your Internet connection (for example,

your modem, dish, or router) to make sure that it is working correctly