Specifications

392
10
10. Troubleshooting
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the VPN firewall on?
Go to Basic Functioning on page 393.
• Have I connected the VPN firewall correctly?
Go to Basic Functioning on page 393.
• I cannot access the VPN firewall’
s web management interface.
Go to
Troubleshoot the Web Management Interface on page 394.
• A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on page 395.
• I cannot access the Internet or the LAN.
Go to Troubleshoot the ISP Connection on page 396.
• I have problems with the IPv6 connection.
Go to Troubleshooting the IPv6 Connection on page 397
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on page 400.
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 401.
• The date or time is not correct.
Go to Address Problems with Date and Time on page 403.
• I need more information.
Go to Access the Knowledge Base and Documentation on page 403.