Instructions / Assembly
16
• The System Cannot Be Powered on After You Insert the Power
Plug
a. Check the power under the sink, as this occurs primarily when the power under the
sink is powered off. Also, check the connection between the power plug and the
power outlet to ensure that the system has been correctly plugged into the power
outlet. To test whether there is a problem with the system itself, simply pick up the
system and try another power outlet. Please contact us if the system cannot be
powered on. We will help you gure it out.
• No Output Water from the Faucet
a. The lter is expired: Check the lter life indicator to conrm whether the lter must
be replaced; if it does, replace it immediately.
b. Low water pressure: Check and conrm that the water pressure is between 14.5 psi
and 87 psi.
c. Water supply is off: Turn on the feed water adapter or the water supply valve.
d. Incorrect lter installation: Reinstall the lter and make sure it is tted into
properly.
e. A tubing is crimped: Check all the tubing and remove any crimps.
• Low Water Flow at the Faucet
a. A tubing is crimped or there is a leak from the tubing connection: Check to
ensure that all tubing is installed correctly and completely.
b. The lter is expired: Check the lter life indicator to conrm whether the lter
needs to be replaced; if it does, replace it immediately.
c. Low water temperature: Be sure to use the system at a temperature of 39-100°F.
d. The lter has been clogged: If you are using well water as the source, please
ensure that the feed water has been through a pre-ltration system. Otherwise,
large particles in the well water will easily clog the lter and shorten the lter life.
Troubleshooting
• High TDS in the Filtered Water
When working properly, the system will provide a 90%+ TDS rejection rate (tested
under standard laboratory conditions). If the TDS reading is high, the following are
possible causes:
a. The system hasn’t been used in a while. Turn on the faucet and allow the water
to run for a while. The TDS reading will return to normal.
b. The lter is expired: Check the lter life indicator to conrm whether the lter
needs to be replaced; if it does, replace it immediately.
c. The drain tubing may be crimped or clogged: Check and remove the crimps.
Realign the drain saddle and the drainpipe.
d. The source water may have a high TDS: Test the source water and the ltered
water. The ltered water’s TDS should be about 5%-10% of your source water’s
TDS. This is a normal range. If the source water has a high TDS, it may reduce
the system’s service life. When the ltered water’s TDS creeps up to 15%-20%
of the source water’s TDS, please perform routine lter replacement.