Instructions / Assembly

Our products are warranted for a period of six months against defects in
finish, pumps and other product performance issues. Light bulbs are not
warranted. Our experience has shown that in practically 100% of incidents
that any defect is apparent within a week of installation and use. Appearance
defects should be noticed upon unpacking the fountain. We have found that
finishes have ‘failed’ due to poor maintenance, local water conditions with
minerals affecting the finish, attempts to clean with harsh chemicals or
abrasive pads being used. Performance of water flow, spitting, and other
‘leaks’, are usually caused by debris getting into the fountain, buildup of
minerals, algae from poor water or lack of maintenance. Pumps can also fail
due to water levels not being maintained in the reservoir and this is not
covered by the warranty.
Manufacturers Defect defined - A distinct and obvious flaw in the
manufacturing of the product that inhibits the product’s ability to function
properly or a distinct and obvious flaw in the workmanship of the product that
affects its physical appearance. Bluworld water features are manufactured
under generally accepted manufacturing techniques as recognized by the
International Organization of Standardization. Our products are hand made
and hand finished thus minor scratches in materials within accepted ranges
are not considered defects.
Slate- Many of our products contain natural slate. Slate can vary to a large
degree and that individuality is what is considered to be unique and inherent
to the beauty of the natural product as no two are exactly alike. Photos in our
marketing materials are representative of our slate products but should not be
relied on to duplicate the photo. We use natural mined slate in our products.
Personal taste in the appearance of slate is not considered a reason for a
return.
Mirrors-We use tempered mirror in our water features for safety reasons and
the process of tempering the mirror may cause the mirrors not to reflect
images in the same manner of a non-tempered mirror which is designed to
reflect images in their true form. When water is flowing over our tempered
mirror surfaces, these slight differences are not noticeable and this is not
considered a reason for a return.
Copper- Since we have numerous products manufactured with natural pure
copper it is important to note that we do protect the copper with a clear heat-
baked on powder coat material. This material should last for a minimum of one
year but water conditions may affect the length of protection it will afford to
the copper. Copper oxidizes differently than other metals and personal tastes
differ as to an individual’s perception of it. It may oxidize as a green oxidation
or rose colored blush. You can minimize this by wiping down the oxidation
and then applying wax or Pledge™ to that area. This condition is not a reason
for a return or warranty claim.