User guide

User Guide 47
Configuration and Management Basics
Restore the Firebox to the factory default settings
If you cannot correct a configuration problem and must start over, you can restore the factory default settings.
For example, if you do not know the administrator account passphrase or a power interruption causes damage
to the Firebox X Edge appliance software, you can restore the Edge to the factory default settings and build
your configuration again.
To set the Firebox X Edge e-Series to the factory default settings:
1. Disconnect the power supply.
2. Hold down the Reset button on the rear side of the Edge.
3. Connect the power supply while you continue to hold down the Reset button.
4. Continue to hold down the button until the yellow Attn light stays on. This shows you that the Edge
was successfully restored to the factory default settings.
This process can take 45 seconds or more.
5. Disconnect the power supply.
6. Connect the power supply again.
The Power Indicator is on and your Edge is reset.
About feature keys
A feature key is a unique set of alphanumeric characters that enables you to use a set of features on the
Firebox. You increase the functionality of your Firebox when you purchase an option or upgrade and get a
new feature key.
When you purchase a new feature
When you purchase a new feature for your Firebox, you must:
 Get a feature key
 Add a feature key to the Firebox X Edge
Get a current feature key
If your feature key file is not current, you can download a copy of any feature key file from the Firebox to your
management station. To download feature keys from a Firebox, from the Firebox Feature Key dialog box,
click Download. A dialog box appears for you to type the status passphrase of the Firebox.
You can also use Firebox System Manager to get a current feature key. If you have already created a
LiveSecurity user account, from Firebox System Manager, select Tools > Synchronize Feature Key. The
Firebox contacts the LiveSecurity web site and downloads the current feature key to your Firebox.
You can use the Feature Key Sync button on your System Status page to get a current feature key. If you have
already created a LiveSecurity user account, the Feature Key Sync feature lets the Firebox contact the
LiveSecurity web site and download the current feature key to your Edge.
Do not try to connect to the Edge at this time. You must start the Edge one more time, as the
subsequent steps show. If you do not start the Edge one more time, when you try to connect to the
Edge you will see a web page that shows the message, Your WatchGuard Firebox X Edge is running
from a backup copy of firmware. You could also see this message if the Reset button is stuck in the
depressed position. If you continue to see this page, check the Reset button, and start the Edge
again.