User guide

User Guide 221
spamBlocker
Use RefID record instead of message text
If you want to send a report to Commtouch send but cannot send the initial email message because the
information in the message is confidential, you can use the RefID record from the email header instead. The
RefID record is the reference number for the transaction between the Firebox and the Commtouch Detection
Center.
spamBlocker adds an X-WatchGuard-Spam-ID header to each email. The header looks like this:
X-WatchGuard-Spam-ID: 0001.0A090202.43674BDF.0005-G-gg8BuArWNRyK9/VKO3E51A==
The long sequence of numbers and letters after X-WatchGuard-Spam-ID: part of the header is the RefID
record.
Instead of attaching the initial email, put the RefID record in the body of your email message. If you have more
than one email message you want to send a report about, put each RefID record on a separate line.
To see email headers if you use Microsoft Outlook:
1. Open the email message in a new window or select it in Outlook.
2. If you open the email in a separate window, select View > Options.
If you highlight the email in Outlook, right-click the email message and select Options.
The headers appear at the bottom of the Message Options window.
To see email headers if you use Microsoft Outlook Express:
1. Open the email message in a new window or highlight it in Outlook Express.
2. If you open the email in a separate window, select File > Properties.
If you highlight the email in Outlook Express, right-click the email and select Properties.
3. Click the Details tab to view the headers.
To see email headers if you use Mozilla Thunderbird:
1. Open the email messages in a new window.
2. Select View > Headers > All.
Find the category a message is assigned to
Tagging messages is the only way to know which category a message is assigned to. Change the action to Add
subject tag and use a unique sequence of characters to add to the beginning of the email subject line. For
more information on how to use spamBlocker tags, see spamBlocker actions, tags, and categories
.