User guide

Troubleshooting Tips
User Guide 137
tant that you enter this information correctly, just as you would at
the office. Windows stores the information for use by network
adapters and network applications. Later, when you connect to your
ISP and start the MUVPN client, your computer uses the stored
information to connect to the company network.
I am not prompted for my user name and password
when I turn my computer on...
This is probably caused by the ZoneAlarm personal firewall applica-
tion. This program is very good at what it does. ZoneAlarm keeps
your computer secure from unauthorized incoming and outgoing
traffic. Unfortunately, it may prevent your computer from broad-
casting its network information. This prevents the transmission of
the login information. Make sure you deactivate ZoneAlarm each
time you disconnect the MUVPN connection.
Is the MUVPN tunnel working?
The MUVPN client icon appears in the Windows desktop system tray
once the application has been launched. The MUVPN client displays
a key in the icon when the client is connected.
To test the connection, ping a computer on your company network.
• Select Start => Run and then type ping followed by the IP
address of a computer on your company network.
My mapped drives have a red X through them...
Windows 98/ME, NT, and 2000 verify and map network drives auto-
matically when the computer starts. Because you cannot establish a
remote session with the company network before the computer
starts, this process fails. This causes a red X to appear on the drive
icons. To correct this problem, establish a MUVPN tunnel and open
the network drive. The red X for that drive should disappear.
How do I map a network drive?
Due to a Windows operating system limitation, mapped network
drives must be remapped when you work remotely. To remap a net-
work drive from the Windows desktop:
1 Right-click Network Neighborhood.
2 Select Map Network Drive.
The Map Network Drive window appears.
3 Use the drop-down list to select a drive letter.
Select a drive from the drop-down list or type a network drive path.