User guide

Configuring the MUVPN Client
136 WatchGuard Firebox X Edge
could be shared by other programs on the system. Click Yes to All
to completely remove all of these files.
6 The Install window appears and prompts you to restart the
computer. Click OK to reboot your system.
Troubleshooting Tips
Additional information about how to configure the MUVPN client is
available from the WatchGuard Web site:
www.watchguard.com/support
The answers to several frequently asked questions about the MUVPN
client are answered below.
My computer hangs immediately after installing the
MUVPN client...
This problem may be caused by one of the following two problems:
• The ZoneAlarm personal firewall application is disrupting the
normal traffic on the local network.
• The MUVPN client is active and is unsuccessfully attempting to
create VPN tunnels.
When the MUVPN client is not in use, both ZoneAlarm and the
MUVPN client should be deactivated.
From the Windows desktop system tray:
1 Reboot your computer.
1 Right-click the MUVPN client icon and then select Deactivate
Security Policy.
The MUVPN client icon with a red bar is displayed to indicate that the
Security Policy has been deactivated.
1 Right-click the ZoneAlarm icon shown at right.
2 Select Shutdown ZoneAlarm.
The ZoneAlarm dialog box appears.
3 Click Yes.
I have to enter my network login information even
when I’m not connected to the network...
When you start your computer, you are prompted to enter your Win-
dows network user name, password, and domain. It is very impor-