User guide

Product Documentation
User Guide 17
Product Documentation
WatchGuard products are fully documented on our Web site at:
http://help.watchguard.com/documentation/default.asp
Assisted Support
WatchGuard offers a variety of technical support services for your
WatchGuard products. Several support programs, described throughout
this section, are available through WatchGuard Technical Support. For a
summary of the current technical support services offered by
WatchGuard Technical Support, please refer to the WatchGuard Web site
at:
http://support.watchguard.com/aboutsupport.asp
N OTE
You must register for LiveSecurity Service before you can receive
technical support.
LiveSecurity
®
Program
WatchGuard LiveSecurity Technical Support is included with every new
Firebox. This support program is designed to assist you in maintaining
your enterprise security system involving our Firebox, SOHO,
ServerLock, AppLock, and VPN products.
Hours
WatchGuard LiveSecurity Technical Support business hours are
4:00 AM to 7:00 PM Pacific Time (GMT - 7), Monday through
Friday.
The SOHO Program business hours are 24 hours a day, 7 days a
week
Phone Contact
877.232.3531 in U.S. and Canada
+1.360.482.1083 all other countries