User guide

Chapter 2: Service and Support
14 WatchGuard Firebox System
To access the online support services:
1 From your Web browser, go to http://www.watchguard.com/ and select
Support.
2 Log in to LiveSecurity Service.
WatchGuard Users Forum
The WatchGuard users forum is an online group in which the users of the
WatchGuard Firebox System exchange ideas, questions, and tips
regarding all aspects of the product, including configuration,
compatibility, and networking. This forum is categorized and searchable,
and is moderated, during regular business hours, by WatchGuard
engineers and Technical Support personnel. However, this forum should
not be used for reporting support issues to WatchGuard Technical
Support. Instead, contact WatchGuard Technical Support directly by way
of the Web interface or telephone.
Joining the WatchGuard users forum
To join the WatchGuard users forum:
1 Go to www.watchguard.com. Click Support. Log into the LiveSecurity
Service.
2 Under Self-Help Tools, click Interactive Support Forum.
3 Click Create a user forum account.
4 Enter the required information in the form. Click Create.
The username and password should be of your own choosing. They should not be the
same as that of your LiveSecurity Service.
Online Help
WatchGuard Online Help is a Web-based system with cross-platform
functionality that enables you to install a copy on virtually any computer.
A static version of the Online Help system is installed automatically with
the Firebox System software in a subdirectory of the installation directory