User guide

Appendix A: Troubleshooting Firebox Connectivity
230 WatchGuard Firebox System
same network as the configuration file, preferably the Trusted
network, so you do not need to reassign an IP address to your
computer after the configuration file has been uploaded.
The following is an example of a typical IP address scheme:
Management Station: 192.168.0.5
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.1
Trusted Interface: 192.168.0.1 (from the configuration file)
2 Connect the blue serial cable to the Console port of the Firebox and
the other end to the open COM port of the Management Station.
3 Connect the crossover cable from the Trusted interface on the Firebox
to the Management Station.
4 Access the Flash Disk Management utility: in Control
Center, click the main menu button (shown at right).
Select Tools => Advanced => Flash Disk Managament.
5 From the first screen in the Flash Disk Management
tool, select Boot from the System Area (Factory
Default). Click Continue.
6 When prompted to enter an IP address, it is recommended that you
use the address that is currently configured as the default gateway on
your Management Station. Click OK.
7 Choose the COM port that is open on the Management Station. Click
OK.
This completes the Flash Disk Management utility.
8 Power-cycle the Firebox and wait until the operation has been
completed.
The Firebox light sequence should look like this:
Armed light: Steady
Sys B light: Steady (Some Fireboxes may flicker but most will be steady.)
(Do not be concerned with the lights on the Security Triangle Display indicating
traffic between interfaces.)
9 Open a DOS prompt and ping the IP address that you used for the
temporary IP.
Replies should follow, which means the Firebox is now ready for uploading a
configuration.
10 In Policy Manager, select File => Open => Configuration File. Select
the configuration file you want to load onto the Firebox and load it
into Policy Manager.
11 In Policy Manager, select File => Save => To Firebox. You are then
prompted for the IP address of the Firebox and the Firebox