User guide

User Guide 143
Troubleshooting Tips
3 Click Yes.
The Select Uninstall Method window appears.
4Make sure Automatic is selected and then click Next.
5 Click Finish.
NOTE
The Remove Shared Component window may appear. During the initial
installation of ZoneAlarm, some files were installed that could be shared
by other programs on the system. Click Yes t o A l l to completely remove
all of these files.
6 The Install window appears and prompts you to restart the
computer. Click OK to reboot your system.
Troubleshooting Tips
Additional information about how to configure the MUVPN client
is available from the WatchGuard Web site:
www.watchguard.com/support
The answers to several frequently asked questions about the
MUVPN client are answered below.
My computer hangs immediately after installing
the MUVPN client...
This problem may be caused by one of the following two
problems:
• The ZoneAlarm personal firewall application is disrupting the
normal traffic on the local network.
• The MUVPN client is active and is unsuccessfully attempting
to create VPN tunnels.