- WatchGuard Firebox System User Guide

User Guide 11
CHAPTER 2 Technical Support
Developing and implementing a network security policy can be a challenge. In
addition to familiarity with the WatchGuard Firebox System, it requires experience
with advanced networking concepts, programs, and protocols.
The WatchGuard Technical Support team has a variety of methods to answer your
questions and assist you with improving the security of your network, including:
•FAQs
• Internet support
• Telephone support
• Training
•Online Help
Accessing frequently asked questions (FAQ)
The WatchGuard Technical Support team listens to our customers. When a question
about firewall configuration or administration occurs repeatedly, we pull together an
FAQ to document the issue and provide explanation and clarification. Where
appropriate, the FAQs also include workarounds and troubleshooting tips.
From the Control Center:
1Click the
LiveSecurity Control Center button (shown at right).
Or, from your Web browser, go to http://www.watchguard.com/FAQS.
2 Select On the Web. Select Frequently Asked Questions.
If you would like WatchGuard to produce a new FAQ on a particular
topic, send e-mail to
[e-mail] with “FAQ Request” in the subject line.