Warranty Manual
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at contact@wasserstein-home.com and send your item to: 21F
Workington Tower 78 Bonham Strand Central District HK .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift
credit for the value of your return. Once the returned item is received, a gift certificate will be
mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to
themselves to give to you later, we will send a refund to the gift giver and he will find out about
your return.
Shipping
In the unlikely event that you received a defective or if you would like to return it, please get in
touch with us via contact@wasserstein-home.com and we will make this right.
You will be responsible for paying for your own shipping costs for returning your item. Shipping
costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted
from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you,
may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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