Troubleshooting guide

StreamHD Inst allation Guide
73
Audio
No Audio in HDMI connection
Problem/Question:
No audio on the remote T V.
Symptom:
The s ys tem is connected and movie i s playing but no audio coming out of the TV
speakers.
Solution:
1. Install the Recommended Media Player Applications.
2. Configure the media player as defined in Media Player Configuration.
3. You may need to manually configure the PC audio output as in Setting Audio
Output Device. Vista/Win7 user s must con fi g ur e the audi o device for either
digital or analog output as described there.
4. Som e TVs r equire you to selec t the Audio input sourc e - verify that digital
audio sour ce is selected using the TV rem ote c ontrol.
5. Restart the media player on any change in the configuration of the system.
Audio disappears after Link disconnection
Problem/Question:
Audio does not recover after link disconnects an d reconnects.
Symptom:
I am wat ching a movie / you tu be cli p an d suddenly there is a disconnect/
reconnect and after it the s ound does not come back to the T V.
Solution:
This can happen (mostly in Vista) as in most video players after the movie has
started, they will not transfer the audio back to the USB audio device after the
reconnect.
Usually restarting the player or refreshing the web page should resolve this.
If this still does not help, try unplugging the PC dongle and then plug it again, wait
for the connection to re-establish and start the movie again.
You can also refer to the Audio setting section Setting Audio Outp ut D evice.