Troubleshooting guide

StreamHD Inst allation Guide
71
Display turns Black with Windows Media
Player
Problem/Question:
I am using Windows Media Player and sometimes during movie play in full
screen mode the media player application window becomes black.
Answer:
Please try resizing the application window. This should resolve this issue.
Text does not show properly while playing
Video
Problem/Question:
I am watching a movie on my TV while having a second application open (word
or excel as an example) on another wi ndow and the fonts fli ck er be tween sharp
and fuzzy.
Answer:
Please disable the Optimize for Video option in the DisplayLink icon in the task
bar as it applies compression to the text resulting with the issue described. Refer
to Optimize for Video M ode.
Video and Audio synchronization
Problem/Question:
Audio is not synchronized with the video.
Symptom:
When you play a video, the audio part of the playback may not be synchronized
with the video playback.
Solution:
Change the active power plan to ‘Always On’ or to ‘Balanced’ or to ‘High
Performance’.
Windows XP: Click Start, select Control Panel . Click Power Options. U nder
Power Schemes select Always On.
Windows Vista: Click Start, type power in the St art Search box, and then c lick
Power Options in the Programs l ist. Under Select a power plan, click Balanced
or click High performance.
Problem/Question:
I am watching a movie on my laptop and there is a synchronization issue
between the audio and the video.