Troubleshooting guide

StreamHD Inst allation Guide
64
Answer:
Please make sure you are using the latest version of Skype.
Note:
Skype Video is supported in Windows V ista and win dows 7 Only. In
Windows XP the remote vi deo m ay appear black.
This may be solved by dis abl ing HW accelerator as described in Corrupt picture
whil e playin g video on the internet.
No Display icon
Problem/Question:
The picture disappeared and Display icon is not displ ayed in the System Tray.
Symptom:
Display Adapter icon is not dis played i n the System Tray.
Solution:
· Detach and re-attach the power supply of the Bas e Ad apter.
· Detach and re-attach the PC Adapter to restart the adapter hardware.
· Reset the PC and try again to establish the wi reless connection to the Base
Adapter.
· Installation was not completed successfully, Uninstall both wireless and
Displaylink drivers and reinstall.
· Check also Service Activation.
Remote display appears unstable
Problem/Question:
My remote display appears slightly “shaky”.
Answer:
Please make sure the screen refresh rate is set properly and is not too low.
Right click on the desktop and select Properties and Settings.
Select Advanced and the DisplayLink as the graphic card: