Troubleshooting guide

StreamHD Inst allation Guide

Rec ommended C odec P ac k

For best per for ma nc e when playi ng vari ous video and au di o for ma ts an updated

set of Codecs should be installed in the system.

The following set of CODECS has been tested and known to be giving good

video performance:

· CCCP Codec Pack available from http://cccp-project.net/.

QuickTime player with the display adapter

Problem/Question:

Video does not play properly on Apple's Quickti me player.

Symptom:

When u sing Quick time player, the video looks green/pink or does not play on the

remote display.

Solution:

Downloa d the latest DisplayLink d r iver from

http://www.displaylink.com/support/downloads.php;

Open Quicklime: Click start > Program Files > Quicklime. On the Quick lime

applicat ion cl ick Edit > Preferences > Quicklime Preferences, and then switch

to Safe Mode under the Video setting.

WinAmp application does not return to PC screen

Problem/Question:

I am using “WinAmp” and when c hangi ng from extended mode t o mirr or mode

Winamp i s not being trans ferred to the PC screen an d is not accessible.

Solution:

You should fir st drag WinAmp appli cation to t he main display before switchin g to

mirror mod e.

VLC player does not show properly

Problem/Question:

I am using a VLC play er in Windows XP and there is distorted color and sound

when working in mi r ror mode.

Solution:

Downloa d the latest DisplayLink d r iver from

http://www.displaylink.com/support/downloads.php.