Specifications

Page 72
14.0 Your Guarantee, Terms & Conditions
1. Warmflow Guarantees
The boiler, including all controls, plate heat
exchangers and associated equipment
contained within the boiler casing, the
burner and flue system if supplied by
Warmflow against defective parts and faulty
workmanship, for period of 12 months
from the date of installation, providing the
boiler is installed and commissioned in
accordance with the installation instructions
supplied with the boiler. The period of
guarantee will be increased to 24 months in
Great Britain providing:
• The guarantee registration form is fully
completed and returned to Warmflow
within 30 days from the date of
installation, or 90 days from the date
code stamped on the appliance.
• The boiler must be installed and
commissioned by a Warmflow or other
competent engineer, who is OFTEC
registered. Commissioning of the boiler
must be completed immediately after
the boiler is installed.
• The boiler must be serviced by a
Warmflow or other competent engineer,
who is OFTEC registered, 12 months
after the date of installation and
thereafter, at 12 monthly intervals.
NOTE: In Northern Ireland and the
Republic of Ireland the period of
guarantee can only be increased to
24 months through the purchase of an
extended warranty.
The water jacket and thermal store (in the
case of a combination boiler) for a total of 5
years from the appliance date code, subject
to the above conditions being complied
with.
Warmflow reserves the right to repair or
replace components within the guarantee
period at a time and location that is most
convenient to the company.
2. Conditions of Guarantee
The boiler must be installed, commissioned
and serviced in accordance with the
installation instructions supplied with the
boiler.
Warmflow will accept no liability for the
cost of repairs resulting from incorrect
installation, inadequate commissioning, lack
of regular maintenance, misuse, tampering
or repair by unqualified persons.
All repairs must be authorised in writing by
Warmflow prior to any work being carried
out. Unauthorised claims are not covered
by the guarantee.
Labour charges associated with the
replacement of heat exchangers or thermal
heat stores will be calculated on a sliding
scale depending on the boiler output up
to a set maximum. Contact Warmflow for
current prices.
Faults and any associated costs occurring
due to lack of fuel, power, water supply or
scale formation are not covered by these
guarantees.
Claims for consequential loss or damage
are not covered by these guarantees.
In the event of a breakdown please
contact your commissioning engineer
who should then contact our service
department whilst at your home, to
report the fault.
The statutory rights of the customer are not
affected by the guarantee.
NB: The nozzle supplied with the boiler is
deemed to be an expendable item and is
therefore excluded from the guarantee.