® ©AMERIPHONE products are manufactured by Walker, a Division of Plantronics, Inc. 12082 Western Avenue, Garden Grove, CA 92841 (800) 874-3005 VOICE • (800) 772-2889 TTY/TDD • (714) 897-4703 FAX email: ameriphonecs@plantronics.com website: www.ameriphone.
ENGLISH ESPAÑOL FRANÇAIS ® VCO VCO The “Read and Talk” Telephone Operating Instructions M06597 ©AMERIPHONE® VCO 5280-2861 ∆ A 6/03
Contents Important Safety Instructions...............................................................................................................1 Introducing the VCO .........................................................................................................................4 Warranty Service ..............................................................................................................................4 Sales Receipt ..........................................................
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and persons including the following: 1.Read and understand all instructions. 2.Follow all warnings and instructions marked on the telephone. 3.Do not use this telephone near a bathtub, wash basin, kitchen sink or laundry tub, in a wet basement, near a swimming pool or anywhere else there is water. 4.
Important Safety Instructions 2 apart. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the appliance is subsequently used. 14. Unplug this product from the wall outlets and refer servicing to the manufacturer under the following conditions: A. When the power supply cord or plug is frayed or damaged. B. If liquid has been spilled into the product. C. If the telephone has been exposed to rain or water. D.
Important Safety Instructions label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Introducing the VCO Thank you for selecting the VCO Voice Carry Over amplified telephone from Ameriphone. These Operating Instructions and the associated Quick Operating Guide provide you with the information you need to use your VCO effectively and safely. Read this manual thoroughly before using your telephone. Keep the manual near the telephone for easy reference. Warranty Service Your telephone is designed to provide years of quality service.
Package Checklist DIALOGUE VCO RELAY POWER REL MGS M1 AUTO ANS M2 SPACE X M3 M4 a. a. a. a. b. b. b. b. M5 a. b. SELECT Q SIGNAL MEMORY b A B C D E F G H I J K L M N O P R S T U V W X Y Z , .
Features on the VCO RINGER volume switch AUDIO OUTPUT jack RINGER DIAL AUDIO Off Lo Hi T OUTPUT P A/C adapter and phone line connection TONE/PULSE switch AC Power indicator RELAY button RELAY MESSAGE button AUTO ANSWER button LCD display screen DIALOGUE VCO RELAY POWER REL MGS M1 AUTO ANS M2 SPACE X M3 M4 a. a. a. a. b. b. b. b. Signal indicator light MEMORY button M5 a. b.
Setting up Your VCO There are three steps involved in setting up your VCO. • Insert four AA rechargeable NiCad batteries for back-up in case of AC power outage. • Decide if you want the phone to sit on a desk or hang on the wall. • Connect the telephone components. Installing the Backup Batteries If there is a power outage, the VCO will operate for 4 - 8 hours with four AA rechargeable NiCad batteries (not included). If the phone is not in use, the batteries will stay charged for several months.
Setting up Your VCO M 1 M 2 M 3 M 4 M 7 M 5 M 8 M 6 M 9 M 10 M 11 Line Cord Handset (Curly) Cord AC Adapter Figure 4 - Connecting the Components 2. Insert the tabs of the phone base into the slots in the lower position of the base as shown in Figure 7. Push the mounting bracket in and down firmly until it snaps into place. 3. Lift the handset and listen for a dial tone. The phone is ready to use. For Wall Mounting 1.
Setting up Your VCO 5. Angle the phone downward to feel for the LOWER protruding nail head. Insert the WALL JACK'S nail head into the LOWER part of the phone's mounting bracket. 6. Once the lower nail head has been inserted, insert the UPPER nail head into the phone's bracket and slide the phone down until it is firmly in place on the wall. 7. Once firmly in place, attach the short line cord to the phone, the AC adapter to the phone and attach the phone's handset. 8.
IMPORTANT INSTRUCTIONS Using Your VCO Incoming Voice Volume Incoming Voice Tone 1. Press the AMPLIFY button as shown in Figure 8 to turn the incoming voice amplifier on or off. When AMPLIFY is on, the AMPLIFY indicator comes on. The VCO also has a tone control , so you can adjust of the sound frequency level to best suit your hearing.
Using Your VCO * Ringer Volume HOLD 1. You can adjust the RINGER VOLUME as high as 95 dB. The settings available are OFF, LO and HI as shown in Figure 11. RINGER Off Lo Hi DIAL T P Figure 11 - Ringer Volume Hold To put the line on hold, press the HOLD button and return the handset to its cradle. In telephone mode, the screen shows “CALL-ON HOLD & MUTE”. In text mode, it shows and transmits the message “PLS HOLD…”.
IMPORTANT INSTRUCTIONS Using Your VCO Flash Press the FLASH button as shown in Figure 14 to access the special services available from your local phone company such as Call Waiting and 3-Way Calling.
IMPORTANT SAFETY Special Features INSTRUCTIONS Unanswered Call Indicator HOLD PROG FLASH Programming the Relay Service Number REDIAL AMPLIFY TONE VOL LO HI Figure 15 - Unanswered Call Indicator 1. Lift handset and press PROG button. * HOLD 0 # FLASH PROG REDIAL AMPLIFY TONE VOL LO If an incoming call is not answered by a person after 4 rings, the unanswered call indicator will flash. The light will continue to flash until the handset is lifted or AC power is disconnected.
IMPORTANT INSTRUCTIONS Special Features RELAY POWER REL MGS M1 AUTO ANS M2 X M3 M4 a. a. a. a. b. b. b. b. Figure 18 - RELAY Button Programming Emergency Calling Message/Your Home Phone Number and Long Distance Carrier To Program: 1. Lift handset and press PROG button and then button. * HOLD 0 M3 P E a. b. b. SELEC AMPLIFY TONE HI A B Figure 20EMERGENCY Button Figure 19 - PROG Button 2. Enter 911 if available, or your local emergency service number, up to 14 digits.
IMPORTANT SAFETY Special Features INSTRUCTIONS Making Emergency VCO Calls with voice 1. Dial emergency number 911. 2. When number answers, signal light flashes. 3. Say your name, address and the help needed. Making Emergency VCO Calls with text and Sending Emergency Message 1. Lift handset. 2. Dial the emergency number if it has not been programmed into (see previous section). 3. Press . M2 M3 M4 M5 a. a. a. a. b. b. b. b. SELECT MEMORY b A B C D E F 4.
IMPORTANT INSTRUCTIONS Special Features Programming the Memory Buttons You can automatically dial ten (10) programmed telephone numbers using the memory buttons shown in Figure 24. Each button can be programmed (or reprogrammed using the same procedure) for a phone number up to 15 digits long. 2. Enter the phone number on the keypad (Figure 26) just as you would dial it normally. If you need to dial a “1” and/or the area code, be sure to include it.
IMPORTANT SAFETY Special Features INSTRUCTIONS To Store the Second 5 Numbers Into the Same Memory Locations: * HOLD 0 # E PROG FLASH REDIAL AMPLIFY TONE VOL LO HI 1. Lift the handset and press PROG as shown in Figure 25. AMPLIFY Button 2. Enter the phone number on the keypad just as you would dial it normally, as shown in Figure 26. Using Relay with VCO 3.
Special Features IMPORTANT INSTRUCTIONS messages. You must wait for the completed message as indicated by the word "GA" on the screen from the CA. It is important to let the other party know it is their turn to speak by saying "GA" or "GO AHEAD." Some relay services offer to relay calls from one VCO user to another VCO user, called Voice-ToVoice Relay or VTV. Contact your local relay service for more information.
IMPORTANT SAFETY Special Features INSTRUCTIONS 3. When prompted with "GA" on the display, voice the number you're calling. (In some areas, you may only provide calling information by text.) 4. When the call is connected, read incoming messages on display screen and start speaking when you see "GA". Voice your conversation through the handset and be sure to say "go ahead" when you're finished speaking and it's the other person's turn to talk. Provide Calling Information by Voice: 1.
Special Features IMPORTANT INSTRUCTIONS 3. When connected, read incoming messages on display and start speaking when "GA" appears. Say "go ahead" when you're done and it's the other person's turn to talk. 2. Dial the number you're calling on the keypad (if you make a mistake, press PROG to go back one space to erase the incorrect number), followed by pressing the * and # keys (this will type"GA".) * 4. Continue your conversation by reading and talking.
IMPORTANT SAFETY Special Features INSTRUCTIONS * HOLD 0 O P E PROG # REDIAL FLASH AMPLIFY TONE VOL LO HI Figure 33 - REDIAL button 2. Your VCO phone will transmit: "My number is...., My Long Distance Carrier is....GA". Making VCO Calls by Memory Dialing: After you press RELAY and reach a CA, pressing any memory button will inform the CA that you want to make a VCO call and give them the phone number stored in the memory button, all at the same time. There is no need to voice the phone number. 1.
IMPORTANT INSTRUCTIONS Special Features Answering VCO Calls 4. Continue your conversation by reading and talking. 1. Lift the handset when the phone rings. We strongly advise you to tell your friends and associates to call you through the relay service using the voice relay number for their state. 2. Press REL MSG. Read the incoming message on the display. POWER RELAY REL MGS AUTO ANS S X Communicating in Text Telephone (TTY/TDD) Mode M1 M2 M3 M4 a. a. a. a.
Special Features To type a TTY message, use the keys of the keypad and their corresponding letters (i.e. number 2 is also for letters A, B, and C). On the screen, watch the character above the cursor change as you repeatedly press the same key. When the desired letter is shown, wait one second for the cursor to advance to the next space. Then enter the next character. SPACE is used as the space bar, and BACKSPACE is used for backspace and correction.
IMPORTANT INSTRUCTIONS Special Features LV A MSG GA" to greet each caller. To Turn on the Answering Machine: 1. Pick up the handset. 2. Press the AUTO ANS button. The screen reads: “AUTO ANS ON 00 MSG 1=READ 2=ERASE 3=OFF”. The number of old messages previously received will be displayed until you erase them. Erase old messages when not needed to ensure enough memory for new messages. 3. Hang up the handset. The answering machine is now ready to take messages. To Play back Recorded Messages: 1.
IMPORTANT SAFETY Special Features INSTRUCTIONS Retrieving Messages Remotely: 1. Call your VCO from a text telephone, another VCO, or a TTY/ TDD pay phone. 2. When your VCO answers, you will see the greeting message. 3. Type a backslash “ / ”, and your password if you've set one up. Then press the space bar or return key. 4. Your messages will scroll on the TTY screen. 5. At the end of the messages, “ERASE MSG? Y/N” appears, followed by “REPEAT MSGS? Y/N”. Type “Y” for yes and “N” for no.
IMPORTANT INSTRUCTIONS Special Features Direct Audio Output The AUDIO OUTPUT socket allows you to connect the VCO to a hearing aid, neck loop, cochlear implant or other assistive listening devices. AL P AUDIO WARNING! During thunderstorms, avoid using telephones, electric shock from lightning can occur. Before plugging any cord into your speech processor, you must consult your implant manufacturer. Connecting the Speech Processor: Plug the mono end of the plug into the speech processor.
IMPORTANT SAFETY Special Features INSTRUCTIONS Connecting to the LVD The VCO can be used with the LVD from Ameriphone, the large visual display for the Q-90 TTY. Attach the LVD cable to the connector on the back of the VCO. Be careful not to bend any pins.
IMPORTANT INSTRUCTIONS Troubleshooting Chart The chart below will help you solve most problems that may arise during operation of your telephone. Should the difficulty continue, contact Ameriphone or your authorized dealer for assistance. SYMPTOM Screen remains blank No power. The screen runs on AC power, check that the AC adapter is plugged into the wall, and the receptacle is plugged into the VCO. No dial tone 1. Check all phone cord connections. 2. Remove back-up battery if installed.
IMPORTANTCompliance SAFETY Regulatory INSTRUCTIONS Part 68 of FCC Rules Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Regulatory Compliance IMPORTANT INSTRUCTIONS (continued) believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
Regulatory Compliance (continued) Customer-Owned Coin/Credit Card Phones: To comply with state tariffs, the telephone company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection. Part 15 of FCC Rules Information This device complies with part 15 of the FCC Rules.
Regulatory Compliance IMPORTANT INSTRUCTIONS (continued) (This increases the separation between the telephone equipment and the receiver.) 3.Connect the telephone equipment into an outlet on a circuit difference from that to which the television, radio, or other receiver is connected. 4.Consult the dealer or an experienced radio/TV technician for help.
Regulatory IMPORTANTCompliance SAFETY (continued) INSTRUCTIONS user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.
Warranty INSTRUCTIONS IMPORTANT This warranty applies only to Ameriphone products that are purchased and used in the United States or Canada. Ameriphone warrants the VCO telephone against any defect in materials or workmanship for the period of one year from the date of purchase. If your Ameriphone product is defective and returned within 30 days of the date of purchase, your VCO dealer will replace it at no charge.
IMPORTANT Warranty SAFETY INSTRUCTIONS prepay all shipping costs. We suggest you save the original package materials in the event you need to ship the VCO. When shipping for warranty repair, include your name, address, phone number, proof of date of purchase, and a description of the problem. After repairing the product, we, (or the service center) will ship it back to you at no cost within the United States and Canada. CANADIAN RESIDENTS: call Ameriphone at 800-874-3005, 800-772-2889 TTY for instructions.
Specifications IMPORTANT INSTRUCTIONS Maximum gain High frequency (3 kHz): 30 dB Wide band (300 to 3000 Hz): 20 dB Tone control range Full range: 300 to 3000Hz using one slide control. Dimensions Size: 9 1/2" x 7" x 3 1/4" Weight: 2.52 lbs. Power Requirements AC adapter: 9V, 300 mA 4 AA rechargeable batteries (optional) VCO and AMERIPHONE and Walker are registered trademarks of Plantronics, Inc. Precision engineered in the U.S.A.
