Instruction manual

Quick Start Guide Section 7:

TROUBLESHOOTING THE USB CONNECTION

P/N 180273 Rev. L April 2013 Troubleshooting USB Connection

Section 7: Troubleshooting the USB connection

The problem: You connect to the Webmaster with your USB cable, open your browser, type in the

IP address 199.199.199.2, and the Login Page doesn’t load. What do you do?

1. First, when you plug the cable in, you should see “Device can perform faster on a

USB 2.0 port….” message.

If you see this, then go to your Network Connections on your computer. Under “LAN

or High Speed Connection”, you should see Local Area Connection 2 (it may be

Local Area Connection 3, or some other number). It should be connected, and the

connection time moving. If you see this, then you’re connected.

2. Right-click on Properties. Highlight TCP-IP (in Vista, it will be TCP-IP-v4), and

click Properties. The IP address should be 199.199.199.1, and the subnet mask should

be 255.255.255.0.

3. If you don’t get the message “This device can perform faster”, or if you don’t see the

Local Area Connection 2, then unplug your USB cable, wait 3 minutes, and plug back

in.

4. If waiting 3 minutes and plugging the USB cable back in doesn’t work, re-boot both

computer and controller.

5. If this doesn’t work, read the tips below: