Contents Index 1 User’s manual Setting up your Cintiq Getting to know your Cintiq Using the Cintiq display stand Pen features Working with your Cintiq Customizing your Cintiq Troubleshooting Frequently Asked Questions Care and maintenance Technical support options Contents Index 1
Contents Index 2 Cintiq 22HDT User’s Manual Version 1.0, Rev C0613 Copyright © Wacom Co., Ltd., 2013 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual.
Contents Index 3 TABLE OF CONTENTS TABLE OF CONTENTS About the manual 3 5 UNPACKING YOUR CINTIQ 6 USING THE CINTIQ DISPLAY STAND Display stand features Display stand location Mounting Cintiq on the display stand Adjusting the display incline Adjusting rotation Removing Cintiq from the display stand 7 8 9 10 11 11 12 SETTING UP YOUR CINTIQ System requirements Step 1: Hardware installation Cintiq connection diagram Step 2: Software installation 13 13 14 15 17 GETTING TO KNOW YOUR CINTIQ Cintiq feat
Contents Index Windows-specific problems Mac-specific problems 90 91 TECHNICAL SUPPORT OPTIONS Obtaining software updates 93 93 FREQUENTLY ASKED QUESTIONS 94 CARE AND MAINTENANCE Caring for Cintiq Replacing the pen nib 96 96 97 OTHER USEFUL INFORMATION Optional display configurations Using an alternate mount or stand Cable removal and replacement Uninstalling Cintiq Managing preferences Installing multiple tablets Using applications integrated for tablet control Importing expert settings Pen and d
Contents Index 5 ABOUT THE MANUAL This manual provides quick access to information about your Cintiq. The information is common to Windows and Mac computers. Windows screen captures are shown unless otherwise noted. • Go directly to TABLE OF CONTENTS or INDEX topics by clicking on them. • Use the navigation controls to move through the manual. Contents Index Go to table of contents. Go to front page. Go to index. Page back, or page forward. Go back to previous view. • Use your .
Contents Index 6 UNPACKING YOUR CINTIQ Your Cintiq 22HD interactive pen display comes with the Cintiq display stand and a variety of accessory parts. The product parts and accessories are packed together in the accessories box. To avoid damage, see the instructions on the following pages before setting up and using Cintiq or the Cintiq stand. Carefully unpack and place all items on a stable surface. Save the packing materials and package box for use when shipping or storing Cintiq.
Contents Index 7 USING THE CINTIQ DISPLAY STAND The Cintiq display stand is designed to support the weight of your Cintiq. • Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working position of Cintiq so as to best meet your needs throughout the day. • You can move or slide Cintiq to different locations on your desktop. Remember that you may need to adjust the incline to which you have positioned Cintiq before moving it.
Contents Index 8 DISPLAY STAND FEATURES Place the Cintiq display stand on your desktop or other stable work surface. Select a level location where the stand is stable and will not tip or fall when the Cintiq is mounted on it. Take some time to familiarize yourself with the display stand components. Incline adjustment levers When Cintiq is mounted on the stand, use these levers to adjust the display incline. See Adjusting the display incline.
Contents Index 9 DISPLAY STAND LOCATION Select a location on your desktop or other work surface that is level and stable. • Choose a location on a desktop or other working surface that is flat, clean, and free of any moisture or oily film. • Make sure the Cintiq display stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it. Warning Place Cintiq securely on a level, stable desktop or other working surface.
Contents Index 10 MOUNTING CINTIQ ON THE DISPLAY STAND Before mounting Cintiq on the stand for the first time, remove any packing materials from the back of the Cintiq and the cabling. • Make sure the stand is placed in a stable position on your desktop or other work surface so that it will not tip or fall when Cintiq is mounted on it. Securely grasp Cintiq with both hands. The display should face toward you, with the power button on top and status LEDs located to the upper left.
Contents Index 11 ADJUSTING THE DISPLAY INCLINE You can adjust the Cintiq’s height and incline to best meet your needs throughout the day. To change the display incline or viewing angle, face the front of the Cintiq and grasp it on the left and right side at approximately the same height as the display stand adjustment levers. Use your fingertips to gently pull the incline adjustment levers toward the Cintiq. This will release a clutch mechanism. Tilt the display to adjust the incline setting.
Contents Index 12 REMOVING CINTIQ FROM THE DISPLAY STAND The Cintiq has been specifically designed for use when mounted on the Cintiq display stand. However, there may be times when it will be necessary to remove the Cintiq from the stand. For example, you may want to use the Cintiq on a suitable VESA mounting arm. See Using an alternate mount or stand. To remove Cintiq from the display stand: • If the rotation lock screws are attached, remove them from the back of Cintiq.
Contents Index 13 SETTING UP YOUR CINTIQ Your Cintiq 22HD interactive pen display functions as both a display and a pen tablet. Follow the instructions below to complete the hardware and software installation. Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. System requirements Step 1: Hardware installation Step 2: Software installation SYSTEM REQUIREMENTS Make sure your computer meets the following minimum system requirements: • PC.
Contents Index 14 STEP 1: HARDWARE INSTALLATION In this step, connect the video, USB, and power cables. If you have not already done so, mount Cintiq on the display stand. Important: Never connect or disconnect the video or power cables while your computer or Cintiq are powered on. This can damage the display or video card. 1. Turn off your computer. 2. Determine if your computer has a digital (DVI) or analog (VGA) port.
Contents Index 15 CINTIQ CONNECTION DIAGRAM AC –B– USB Video card: DVI-D, DVI-I, or VGA –D– Power adapter –A– Cintiq video cable with DVI-D connector, or appropriate DVI-I to VGA cable –C– DC input. Connect to extension cable. Caution Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on. This can damage the display or computer video card. Only use a power adapter specified for use with your Cintiq. Use of an improper power adapter may damage the Cintiq.
Contents Index 16 8. Turn on your computer. The Cintiq will install as a default monitor. 9. As necessary, configure the display control panel settings for the proper size and color resolution. For best results, set Cintiq to the maximum (native) resolution of 1920x1080. See the Important Product Information guide located on the Installation CD for details about resolution sizes that can be used with Cintiq. The display size and color resolution may be constrained by the capabilities of your video card.
Contents Index 17 STEP 2: SOFTWARE INSTALLATION Important: You MUST install the Wacom driver software for correct pen-on-screen functionality. Save your work and close all open applications. Temporarily disable any virus protection programs. 1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not display, double-click on the INSTALL icon located on the CD.
Contents Index 18 GETTING TO KNOW YOUR CINTIQ The Cintiq 22HD interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality color display, the Wacom Grip Pen, and the Cintiq display stand.
Contents Index 19 FRONT VIEW Power LED • When using pen in active area of the Cintiq, lights blue when the pen tip, eraser, or side switch are pressed. • LED will not light unless the USB cable is plugged into an active USB port and a video signal is present. Status LED • Lights blue when power has been supplied to Cintiq and a video signal is present. • Glows orange when no video signal is detected. (e.g.
Contents Index 20 REAR VIEW Bearing hub Fits into the bearing recess on the Cintiq stand. Allows rotation of Cintiq, and easy mounting and removal from the stand. Power button Push to turn the Cintiq on or off. See also Using an alternate mount or stand. Touch Strip One on each side. See Cintiq controls. Security slot See also Front view. Cabling DVI-D, USB, and power. Important: Always store the Cintiq on the Cintiq display stand or in its original packing carton when not in use.
Contents Index 21 PEN FEATURES Eraser: When brought within proximity of the screen, the tablet portion of the display reports the pen location. Pressure information is reported as you press down on the eraser. By default, the function is set to ERASE. Side switch: Be sure the customizable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen.
Contents Index 22 WORKING WITH YOUR CINTIQ The Cintiq and Cintiq display stand were designed for a wide range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment by Adjusting the display incline to determine which best fits your particular working style and tasks.
Contents Index 23 • Periodically shift your gaze from your computer and focus on other objects within the room. This will help to relax your eyes. • Use a gentle grip when working with the pen. Take short breaks between tasks to stretch and relax your muscles. • Alternate tasks throughout the day. Minimize awkward postures and repetitive movements. • Change your position if you feel any discomfort. • Alternate between different modes of use.
Contents Index 24 CONFIGURING CINTIQ FOR HANDEDNESS During the installation process, you were prompted to choose a default configuration for Cintiq based on whether you are right- or left-handed. The configuration you chose was used to determine the default settings for the ExpressKeys and Touch Strips. However, you can use the Wacom Tablet control panel to easily reconfigure Cintiq for left- or right-handed users at any time.
Contents Index 25 HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Adjust your grip so that the side switch is in a convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most comfortable. As you work with Cintiq you can rest your hand lightly on the display screen.
Contents Index 26 POSITIONING To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: Calibrating the Cintiq ensures correct alignment of the screen cursor with the pen tip. If the screen cursor does not jump to a position near the pen tip when you place the pen on the display screen, the software driver may not be installed or is not loading.
Contents Index 27 DRAGGING Select an object, then slide the pen tip across the display screen to move the object. USING THE SIDE SWITCH The pen comes equipped with a side switch. This switch has two customizable functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the display screen surface. You do not need to touch the pen tip to the display surface in order to use the switch.
Contents Index 28 DRAWING WITH TILT The Cintiq recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications. Visit the Wacom web site to learn about applications that support tilt. See Product information. ERASING In supporting applications the pen eraser works like the eraser on a pencil. In text applications, use the eraser to select text and then lift the eraser from the screen to delete the text.
Contents Index 29 CINTIQ CONTROLS To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and Touch Strips. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or Touch Strip. Touch Strips Located on back of Cintiq, one on each side. Slide your finger over the Touch Strip to zoom, scroll, or issue assigned keystroke actions. See using the Touch Strips.
Contents Index 30 USING THE HARDWARE CONTROL BUTTONS Press a button to: • Display a diagram of your current Cintiq settings. • Launch the Wacom Tablet control panel. • Work with LCD settings using the On Screen Display (OSD). Press the button again to toggle off the function. Toggles the four upper right ExpressKeys between normal operation and the LCD settings (On Screen Display) mode.
Contents Index 31 USING THE EXPRESSKEYS Press individual keys to perform frequently used functions or keystrokes. ExpressKeys can also be used to modify your pen or other input tool properties as you work. Default settings are listed below. Right-handed configuration shown. For left-handed configuration, the ExpressKey settings are swapped (or flipped) between left and right.
Contents Index 32 Tips: • Use the Radial Menu to expand the functionality of your Cintiq. • Display an interactive diagram of the current settings by pressing the appropriate hardware control button at the top of the Cintiq. You can also press an ExpressKey or other tool button set to SETTINGS. Consider some of these ways to use the ExpressKeys: • Set a key to a commonly used keyboard shortcut. • Set a key to launch a commonly used file or application.
Contents Index 33 USING THE TOUCH STRIPS Slide your finger over the Touch Strip to zoom in or out, scroll down or up, or issue an assigned keystroke function. Example of zooming out Move your finger upward to zoom out or scroll up. Tap the upper portion of the Touch Strip for single increment changes. Example of zooming in Move your finger downward along the strip to zoom in or scroll down in most applications.
Contents Index 34 Default settings are the same for both Touch Strips. AUTO SCROLL/ZOOM. Sets the strip to zoom in graphics applications and scroll in other applications. Some applications may interpret zooming as scrolling, or may completely ignore zooming. Similarly, scrolling may be interpreted as zooming, or ignored completely. CYCLE LAYERS. Sets the strip to cycle layers in applications that support this function. BRUSH SIZE.
Contents Index 35 THE MULTI-TOUCH EXPERIENCE Your Cintiq22HD provides interactive multi-touch functions, which enable you to interact with a computer using only your fingertips on the pen display screen surface. You can use touch on the pen display as you would on any other Mac or Windows device, such as phones, trackpads, and notebooks. First learn the basic actions to navigate and perform typical mouse operations. Then learn how to scroll, zoom, and rotate.
Contents Index 36 Uncheck to disable touch. Touch can be completely disabled (and again enabled) from any of the touch function tabs in the Wacom tablet control panel. MY GESTURES tab shown. Windows screen capture shown. Available options may vary, depending on your operating system and version. Windows: This tab is visible only after you select the USE WACOM GESTURES option in the TOUCH OPTIONS tab. Note: In the following descriptions, two-finger actions and gestures apply primarily to the Mac.
Contents Index 37 TAP TO RIGHT CLICK To right-click and bring up a context menu at the screen cursor position, tap the display screen surface with two fingers spaced slightly apart. You can then select an option in the menu with the touch of a finger. APPLICATION-SPECIFIC FUNCTIONS SCROLL Place two fingers on the display screen surface. Using a smooth motion, move your fingers together in parallel. • Scroll up by moving your fingers in an upward motion.
Contents Index 38 ZOOM First place two fingers on the display screen surface. • Zoom-in by moving (expanding) your fingers away from one another. • Zoom-out by moving (pinching) your fingers toward one another. Note: If zoom functions do not operate correctly within Adobe® Photoshop®, verify that the ZOOM WITH SCROLL WHEEL function is not selected within the Photoshop PREFERENCES options. ROTATE Two finger rotate.
Contents Index 39 SWIPE LEFT/RIGHT TO NAVIGATE Forward or Back (swipe right or left). Swipe using three fingers spaced slightly apart, lifting your fingers at the end of the motion. • Send a ‘Forward’ command in most browsers and picture viewers by swiping to the right. • Send a ‘Back’ command in most browsers and picture viewers by swiping to the left. Tips: Contents • Swiping is similar to using the right and left arrow keys in document viewers.
Contents Index 40 SWIPE LEFT/RIGHT TO SWITCH APPLICATIONS Using four fingers spaced slightly apart, move your fingers left or right to open the application switcher. Then use a single finger to select an application. Mac OS 10.7.x. Using four fingers, swipe them left or right to switch between full-screen apps. SWIPE UP to SHOW DESKTOP Using four fingers spaced slightly apart, swipe up to show the desktop. Swipe up again to move your open windows back to the desktop. Mac OS 10.7.x.
Contents Index 41 SWIPE DOWN for FLIP 3D/EXPOSÉ/APP EXPOSÉ Using four fingers spaced slightly apart, swipe down. • Flip 3D (Windows): Your first swipe opens Flip 3D. Swipe down again to close Flip 3D. Swipe left or right to move through the open windows. Use a single finger tap to select. • Exposé (Mac): Your first swipe opens Exposé. Swipe down again to close Exposé. Use a single finger tap to select. • App Exposé (Mac OS 10.7.
Index Contents 42 SWIPE DOWN to show SETTINGS show settings wacom tablet preferences lcd settings undo redo eraser radial menu save precision mode tab display toggle new layer auto scroll/zoom cycle layers touch strip toggle brush size auto scroll/zoom double click right click rotate cycle layers brush size touch strip toggle rotate brush panel Pen Preferences cmd (this should be icon for mac) keyboard option fit on screen pan/scroll copy merged Using five fingers spaced slightly a
Contents Index 43 SETTING MULTI-TOUCH OPTIONS Select the TOUCH OPTIONS tab. For Windows 8 or Windows 7 only. Choose an option to use Windows standard gestures or Wacom gestures. The default is to use Windows gestures. This is a global option and will apply to all of your applications. Tip: Choose USE WACOM GESTURES for a consistent experience across applications.
Contents Index 44 CHOOSING STANDARD MULTI-TOUCH FUNCTIONS To customize your pen display for your touch preferences on a Mac, select the STANDARD GESTURES tab. Note: This tab is not available for Windows systems. The Windows standard two-finger actions and gestures are always available. Multi-touch actions and gestures are available when selected. So that you may work in different ways, some functions (such as a right-click) can be performed using different actions or gestures.
Contents Index 45 CHOOSING CUSTOM MULTI-TOUCH FUNCTIONS To create custom touch gestures, select the MY GESTURES tab. Multi-touch gestures are modified based on your selection from the drop-down menus, and are available when selected. Position the screen cursor over a touch option to see a static image of that function. If you do not choose a specific option to view, then the control panel will display each option sequentially, from top to bottom.
Contents Index 46 DISABLING MULTI-TOUCH Choose the STANDARD GESTURES, MY GESTURES, or TOUCH OPTIONS tab to disable and enable touch. • • • Deselect to disable multi-touch. You can still work with the ExpressKeys and pen. Select to ENABLE TOUCH. This option can also be changed by pressing an ExpressKey to which the TOUCH ON/OFF function has been assigned.
Contents Index 47 WORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration. If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical images and screen cursor movement.
Contents Index 48 ON SCREEN DISPLAY (OSD) SETTINGS The OSD function enables you to optimize a variety of settings at the touch of a button. • Press the LCD settings button to toggle the four upper right ExpressKeys to LCD settings (OSD) mode. The OSD menu will appear on your display screen. See Using the hardware control buttons. • When in LCD settings (OSD) mode, the upper right ExpressKeys are used to adjust the display settings. Follow the on-screen prompts as you work with the OSD.
Contents Index 49 Menu options are available when you open the On Screen Display. BRIGHTNESS/CONTRAST options include: • BRIGHTNESS. Increases or decreases the image brightness. • CONTRAST. Increases or decreases image contrast. Changes in contrast may affect color accuracy. • BACKLIGHT. Increases or decreases the backlight brightness level. CUSTOM RGB options include: • RED. Independently adjusts the red color value. • GREEN. Independently adjusts the green color value. • BLUE.
Contents Index 50 VGA SETTINGS include: • PHASE. (VGA only.) Synchronizes the signal timing of the Cintiq to that of your graphics card. Use when you experience an unstable or flickering image, or horizontal distortion lines. • PITCH. (VGA only.) Changes the display data frequency to match that of your graphics card. Use when you experience an unstable or flickering image, or vertical distortion lines. • AUTO ADJUST. (VGA only.
Contents Index 51 CUSTOMIZING YOUR CINTIQ After mastering the basics of using your pen with Cintiq, you may want to customize the way Cintiq works. This chapter describes how to adjust your Cintiq and input tool settings. Advanced users can learn how to further optimize Cintiq by creating Application-specific settings.
Contents Index 52 MANAGE YOUR CONTROL PANEL SETTINGS Launch the Wacom Tablet control panel by pressing the appropriate Cintiq hardware control button. You can also open the Wacom Tablet control panel using the pen on the Cintiq: • Windows 8. From the Windows 8 Start screen, click the WACOM TABLET PROPERTIES tile. If you are using the Windows 8 Classic Desktop, press the Windows key on your keyboard, or select the Windows icon in the Charms bar, to access the Start screen. • Windows 7.
Contents Index 53 CONTROL PANEL OVERVIEW Use the Wacom Tablet control panel to customize your Cintiq or Grip Pen. When you open the control panel, an icon for the Grip Pen or other input tool is displayed in the TOOL list. The appropriate tabs are displayed. To customize, make changes to the tab controls. Experiment with different settings to find what works best for you. Any changes you make will take effect immediately. Click DEFAULT to return to the factory settings.
Contents Index 54 Control panel lists and tabs: The control panel TABLET, TOOL, and APPLICATION lists allow you to select the pen display or tablet, tool, or application for which you want to change settings. The TABLET list displays an icon for any supported pen display or tablet that has been installed on your system and is currently connected. All settings shown below the list apply to the selected pen display or tablet.
Contents Index 55 CALIBRATING THE CINTIQ For optimum performance, you must calibrate the Cintiq to align the screen cursor with the position of the pen on the display screen. This is required to compensate for viewing angle, and to adjust for parallax. Set Cintiq in its working position, then follow the below procedure. Important: If using a VGA connection, first RESET the pen display. See On Screen Display (OSD) settings. 1. Open the Wacom Tablet control panel.
Index Contents 56 CUSTOMIZING THE PEN Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the appropriate tabs will be displayed. If not selected, choose the pen from the TOOL list. Select a tab and choose from the available options.
Contents Index 57 ADJUSTING TIP FEEL AND DOUBLE-CLICK To adjust the tip sensitivity of your pen, select the PEN tab. Customizes the amount of pressure needed to click, draw, or ink. To create broad brush strokes or to click with a light touch, use a SOFT tip setting. For maximum control while drawing thin lines, use a FIRM tip setting. Click to further customize the tip sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the screen with your pen tip.
Contents Index 58 ADJUSTING ERASER FEEL To adjust the eraser sensitivity of your pen, select the ERASER tab. Select the function to perform when using the eraser. Customizes the amount of pressure needed to erase. Click to further customize the eraser sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the screen with your pen eraser. Use the pressure bar to determine how hard you must press on the eraser to reach maximum pressure.
Contents Index 59 CUSTOMIZING PEN BUTTONS Select the PEN tab to change the functions assigned to the side switches and tip of your pen. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool. Tilt is direction sensitive and can be used in some applications to control brush orientation or other characteristics. Double-click here to change the function assigned to the pen tip.
Contents Index 60 CUSTOMIZING TOOL BUTTONS Select the PEN tab to change the functions assigned to the side switches and tip of your pen. Select the function to perform when pressing the upper or lower side switch. The selected function occurs when you bring the pen tip within 5 mm (0.20 inch) of the display screen surface without touching the screen and then press the upper or lower side switch. Tip: To make double-clicking easier, set the side switch to DOUBLE CLICK.
Contents Index 61 CUSTOMIZING TILT SENSITIVITY To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low sensitivity. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool.
Contents Index 62 CUSTOMIZING THE EXPRESSKEYS To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a Display Toggle, modifier, keystroke, or other function. Select LEFT or RIGHT to choose which ExpressKeys to customize. Choose a function to perform when the key is pressed. ExpressKey functions can be defined for use with specific applications. See using the ExpressKeys for more information.
Contents Index 63 CUSTOMIZING THE TOUCH STRIPS To customize the Touch Strips, select the TOUCH STRIP tab. Touch Strip functions can be modified to perform various zooming, scrolling, or custom keystroke actions. For example, you might set a Touch Strip function to cycle layers when working in Adobe Photoshop. You can also set Touch Strip functions to DISABLED. Select LEFT or RIGHT to choose which Touch Strip to customize. Choose a function to perform when using the Touch Strip.
Contents Index 64 BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the button function that is assigned to a pen tool button, ExpressKey, Touch Strip, or Radial Menu setting. Button function options may vary, depending on your Cintiq model. Not all options are available for all controls or all models. FUNCTION NAME DESCRIPTION CLICKS • CLICK Simulates a primary mouse button click.
Contents Index 65 FUNCTION NAME DESCRIPTION KEYSTROKE... Enables you to simulate keystrokes Select this option to display the DEFINE KEYSTROKE dialog box. Enter a keystroke or keystroke combination in the KEYS entry box. Keystroke combinations can include letters, numbers, function keys (such as F3) and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION, COMMAND, and CONTROL for Mac).
Contents Index 66 FUNCTION NAME DESCRIPTION RADIAL MENU Displays the Radial Menu on your screen. Each level of the hierarchical menu consists of eight menu slices which may contain various features and options to choose from. BACK Simulates the BACK command in browser applications. FORWARD Simulates the FORWARD command in browser applications. PAN/SCROLL... Enables you to position a document or image in any direction within the active pane.
Contents Index 67 FUNCTION NAME DESCRIPTION OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to launch. Click BROWSE... to locate an application, file, or script to launch. The selection you make appears in the NAME box. Click OK to accept the selection. The dialog box will close and the OPEN/RUN... option you have selected will be assigned as the pen button option. Simply press the pen button to launch the assigned option.
Contents Index 68 FUNCTION NAME DESCRIPTION PRECISION MODE Changes the mapping around the current pen tip position so that you must move the pen farther for the screen cursor to cover a specific distance on the display screen. This feature can be very useful for the precise control of pen or brush strokes. You can adjust the precision setting when assigning this function to a tool button.
Contents Index 69 FUNCTION NAME DESCRIPTION MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple monitor system, this enables you to use your pen to control the other monitors in mouse mode. When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is displayed where you can adjust the mouse acceleration and speed. Sets the screen cursor tracking speed when in mouse mode. Sets the screen cursor acceleration when in mouse mode.
Contents Index 70 FUNCTION NAME DESCRIPTION SETTINGS Activates (on your display screen) an interactive diagram of the current ExpressKey, Touch Strip, and pen settings. The current functions for each control are shown. Click on any section of the diagram to open the appropriate Wacom Tablet control panel tab. You can then adjust settings as needed.
Contents Index 71 USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control functions, and more. • Set a tool button or ExpressKey to the RADIAL MENU function. Press the button to display the Radial Menu centered at the screen cursor position. • The hierarchical Radial Menu appears in circular format. Each level of the menu consists of eight control slices which may contain various features and options to choose from.
Contents Index 72 WORKING WITH DISPLAY TOGGLE A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq and your other displays.
Contents Index 73 APPLICATION-SPECIFIC SETTINGS You can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables you to add an individual application to the list and then customize your tool settings for that application.
Contents Index 74 CREATING AN APPLICATION-SPECIFIC SETTING First choose the pen display and input tool for which you want to create an application-specific setting. Click on the APPLICATION list [ + ] button. Choose a method to select an application: • Open the application for which you want to create custom settings, and then select that application from the CURRENTLY OPEN APPLICATIONS box. • BROWSE to select the executable file of any application installed on your computer.
Contents Index 75 CHANGING APPLICATION-SPECIFIC SETTINGS To change tool settings for a specific application, select the tool and the application. Then customize the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS To remove an application-specific setting: 1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in the APPLICATION list select the application you want to remove from the list. 2. Click on the APPLICATION list [ – ] button.
Contents Index 76 WORKING WITH MULTIPLE TOOLS The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs for that tool are displayed. Select a tool to change its settings. The TOOL list displays an icon for the pen display FUNCTIONS and different tools that have been used on the pen display. Removes the selected tool.
Contents Index 77 TROUBLESHOOTING If you are having trouble, Wacom recommends you do the following: 1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter. 2. If Cintiq does not function properly, refer to Display troubleshooting or Pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.
Contents Index 78 TESTING CINTIQ 1. If the Cintiq power LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power cable is properly connected between the power adapter and an active AC outlet. • Check that the power adapter cable is securely connected to the Cintiq power cable and that the Cintiq is turned on. The power LED will glow orange or blue whenever the Cintiq is on.
Contents Index 79 5. Check the hardware control buttons. See Testing controls and input tools and Testing the hardware control buttons. 6. Check the ExpressKeys. See Testing controls and input tools and testing the ExpressKeys. 7. Check the Touch Strips. See Testing controls and input tools and testing the Touch Strips. 8. Check any other tool(s), such as the optional Airbrush. See Testing controls and input tools. If you are still having problems, you may have a defective pen or pen display.
Contents Index 80 TESTING CONTROLS AND INPUT TOOLS If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this by selecting the pen and clicking on the TOOL list [ – ] button. After the pen has been removed, place it back onto the display screen surface.
Contents Index 81 TESTING THE HARDWARE CONTROL BUTTONS 1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each of the three hardware control buttons located on the upper front of your Cintiq. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Test the buttons by pressing them one at a time. Each time you press a button, its number is shown next to the either the LEFT BUTTONS or RIGHT BUTTONS category. 3.
Contents Index 82 TESTING A PEN 1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Move your tool along the screen surface. The X and Y DATA values should change to reflect the tool position. 3.
Index Contents 83 DISPLAY TROUBLESHOOTING If you encounter problems with the display portion of the Cintiq, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. General display problems VGA problems GENERAL DISPLAY PROBLEMS No display. Power LED is off. No display. Power LED is lit blue. The power LED is lit orange.
Index Contents The image appears multiple times on the display. When a still image is displayed for a long period of time without refreshing the screen, an after-image remains for a short period of time. Color quality is inaccurate. The color white does not display as white. Contents 84 Do not extend the video cable or use an input selector switch box. Use a screen saver or other power management feature. • Press the LCD settings button to open the OSD menu. Choose OTHER SETTINGS and RESET.
Index Contents 85 VGA PROBLEMS The display ripples or flickers. The display is not clear. Text or other portions of the screen appear blurred. The display and LCD panel are not lined up. The display size is not correct. The display ripples or shows a moiré pattern. The display color is not even. • Press the LCD settings button to open the OSD menu. Choose VGA SETTINGS and AUTO ADJUST. Then, if necessary, manually adjust pitch and phase.
Index Contents 86 PEN TABLET TROUBLESHOOTING If you encounter problems with the tablet portion of the Cintiq, see the following tables. Your problem may be described here, and you can try the solution offered. For additional information, visit the Wacom web site at http://www.wacom.com. General problems Windows-specific problems Mac-specific problems GENERAL PROBLEMS The computer does not have an available USB port. A USB device plugged into the Cintiq USB accessory port does not function.
Contents Double-clicking is difficult. Index 87 Be sure you are quickly tapping the display screen twice in the same place. Wacom recommends using the side switch to double-click. Open the Wacom Tablet control panel and go to the PEN tab. Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL. Set an ExpressKey to DOUBLE CLICK and use it to issue double-clicks. The eraser selects everything or will not stop erasing. You notice a delay at the beginning of pen or inking strokes.
Contents The pen side switch does not work. Index 88 Be sure you are using only the pen that came with your product, or a Wacom accessory pen specified for use with the Cintiq 22HD. Other pens may not function properly on the Cintiq. Be sure to press the side switch when the pen tip is within 5 mm (0.2 inch) of the active area. Do this without pressing down on the pen tip.
Contents The computer does not go to sleep. The screen cursor jumps back when using your regular mouse or trackball. The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys or Touch Strips perform a different function than what is set in the Wacom Tablet control panel. The ExpressKeys and Touch Strips do not perform the correct functions to which they are set.
Index Contents 90 MULTI-TOUCH PROBLEMS Multi-touch does not work. Multi-touch does not seem to fully work. The screen cursor can be moved, but more complex actions or gestures do not work. The pen display does not reliably recognize multi-finger touch. Cannot zoom-in or zoom-out when working with Adobe Photoshop. Scrolling and panning gestures do not function correctly when working with Adobe Photoshop. Rotation gestures do not seem to work consistently, or not at all.
Index Contents 91 MAC-SPECIFIC PROBLEMS At startup, a dialog box appears telling you that either the driver failed to load or the preferences have not yet been created. The tablet portion of the Cintiq was not detected at startup. Make sure the USB cable is securely connected to an active USB port on your computer or USB hub. Make sure that the Cintiq power LED is on and is glowing blue. If this does not correct the problem, see Troubleshooting.
Index Contents Ink does not work correctly with the Cintiq. 92 There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition. 1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders. Remove the following preferences: • COM.APPLE.INK.FRAMEWORK.PLIST • COM.APPLE.INK.INKPAD.
Contents Index 93 TECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq, first check the appropriate installation section in this manual to make sure the Cintiq is installed correctly. Then review the Troubleshooting procedures. If you cannot find the answer in this manual, you may find updated information about your problem in the Read Me file for your operating system (located on the Installation CD). You can also check the product FAQs (Frequently Asked Questions).
Contents Index 94 FREQUENTLY ASKED QUESTIONS This section provides answers to some of the more commonly asked questions about Cintiq. To browse more FAQs, visit the Wacom web site for your region. Will Cintiq work in all applications? What software applications support Cintiq features? Can I have Cintiq and a mouse connected to my computer at the same time? Can I use older Wacom input tools with Cintiq? The installer is asking for a password.
Contents Index 95 Can I use older Wacom input tools with Cintiq? Pens and accessories are generally specific to the product model they come with, so they may not be interchangeable. Visit the Wacom web site for your region and check the Customer Care Knowledge Base for details. The installer is asking for a password. What is the password? The computer is looking for a password that is either your personal password or the administrative password to log into the computer.
Contents Index 96 CARE AND MAINTENANCE This section provides tips for the care and maintenance of your Cintiq. Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen.
Contents Index 97 REPLACING THE PEN NIB To protect your Cintiq from scratching and for best performance, periodically replace your pen nibs. Important: Replace the pen nib before or when it looks like this: The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear more quickly. Replace the nib when it gets too short or develops a flat point. 1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.
Contents Index 98 3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops. Nib Replace when 1 mm (0.04 inch) or less. Warning Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch may accidentally be pulled out if children are biting on them. For replacement parts, see Ordering parts and accessories. Important: • When not in use, place the pen in the pen stand or lay it flat on your desk.
Contents Index 99 OTHER USEFUL INFORMATION This section includes instructions on how to manage your Cintiq preferences, uninstall the product software, and more.
Contents Index 100 OPTIONAL DISPLAY CONFIGURATIONS After mounting the Cintiq on the stand, you can rotate it to a variety of positions. If you do not plan to rotate it and want to fasten it more securely to the stand, install the rotation lock screws as shown below. To lock Cintiq to the display stand: • Rotate the Cintiq to the standard landscape position (power button will be located at top of the display). • Two holes in the stand will line up with two screw holes on the Cintiq.
Contents Index 101 USING AN ALTERNATE MOUNT OR STAND If you are using Cintiq in an installation that requires an alternate mounting platform, you can mount the Cintiq onto any stand or mounting platform conforming to the VESA MIS-D 100/100 (4 screw) standard. Notes: Required mounting screws are 4 mm wide with a 0.7 mm pitch (M4 Regular). The screw holes depth is 12 mm. Exceeding the clearance depth will damage the internal components of the Cintiq.
Contents Index 102 4. Review the instructions that came with your stand or mounting platform. Be sure you understand them, and follow all instructions carefully. Pay attention to any cautions or other safety information. 5. Using the appropriate VESA mounting screws for your platform and as indicated above, firmly attach the Cintiq to the mounting platform.
Contents Index 103 5. Study the bearing hub components. You should have two bearing hub sections, a bearing stopper, and four screws. Locate the bearing stopper within one of the bearing hub sections. Either hub section can be used as they are identical parts. Illustrates correct location of bearing stopper within bearing hub section. When correctly placed, the bearing stopper will shift smoothly from side to side within the stopper groove. The stopper will also sit flush with the rear hub surface. 6.
Index Contents 104 CABLE REMOVAL AND REPLACEMENT If you should need to remove or replace a Cintiq cable, follow the below procedure. Remove a cable: 1. Turn off your computer and power off Cintiq. Disconnect all cables from between the Cintiq and your computer. 2. Remove Cintiq from the display stand. Place the Cintiq face down on a flat, soft surface (such as a cloth spread across a desktop). 3. Remove the bearing hub by unscrewing the four bearing hub attachment screws.
Contents Index 105 Replace a cable: 1. Connect the cable to the Cintiq. Make sure to tighten any connector thumbscrews. 2. Properly seat the cable and install the cable clip. 3. Carefully replace the rear cover, making sure not to crimp any cables beneath it. Use the correct screws when replacing the cover, and do not overtighten them. 4. Carefully reinstall the bearing hub. For details, refer to the instructions found in Using an alternate mount or stand. 5. Mount Cintiq on the display stand. 6.
Contents Index 106 UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq from your system. Important: When you remove the Wacom driver software, your Cintiq will no longer operate with full tablet functionality but will continue to function as a mouse device. Windows 8: 1. From the Windows 8 Start screen, right-click in the screen’s bottom left corner and chose CONTROL PANEL from the pop-up menu.
Contents Index 107 MANAGING PREFERENCES Use the Wacom tablet preferences utility to manage your Cintiq preferences for single or multiple users. Close any open applications. Windows 8: From the Windows 8 Start screen, click the WACOM TABLET PREFERENCE FILE UTILITY tile. If you are using the Windows 8 Classic Desktop, press the Windows key on your keyboard, or select the Windows icon in the Charms bar, to access the Start screen. Windows 7: 1. Click the START icon and select ALL PROGRAMS. 2.
Contents Index 108 INSTALLING MULTIPLE TABLETS Any Cintiq or tablet that has been detected on your system will appear as an icon within the Wacom Tablet control panel TABLET list. Select a pen display or tablet icon for which to customize tool and application settings. • The control panel will not launch unless a supported pen display or tablet is connected to the computer. • Settings can only be viewed or changed for an attached pen display or tablet.
Contents Index 109 USING APPLICATIONS INTEGRATED FOR TABLET CONTROL Some software applications may be designed to directly control ExpressKey or Touch Strip functions. When working in an application that has been integrated in this manner, the ExpressKeys or Touch Strips may perform differently than the function that is set in the Wacom Tablet control panel.
Contents Index 110 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom Tablet control panel settings that have been specified in an XML (Extensible Markup Language) file. • Some software developers may create custom settings files which are specifically designed to provide optimum performance when using your Wacom product with their applications.
Contents Index 111 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Windows 8 and Windows 7 provide extensive support for pen input. Use Cintiq and your Wacom pen for quick, intuitive results. • Note taking. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine to locate your handwritten content. • Handwriting recognition. Quickly enter handwritten information anywhere the computer accepts typed input. Convert your handwritten content to typed text at any time.
Contents Index 112 Search the Microsoft web site for enhanced information about digital inking in Windows. You can also visit the Wacom web site at www.wacom.com and search digital inking in Windows. Note: The following workarounds in the Wacom software driver improve performance in Windows 7: • To improve performance, the Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in some graphics applications such as Photoshop.
Contents Index 113 ORDERING PARTS AND ACCESSORIES For a list of available parts and accessories, visit the Wacom web site for your region. You can also do the following: • In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://direct.wacom.com (USA only). • In Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit http://shop.wacom.eu.
Contents Index 114 WARRANTY SERVICE IN THE U.S.A. AND CANADA The full product warranty and licensing agreement is provided in the Important Product Information document that is included on your product CD. To obtain Warranty service within the U.S. or Canada contact: Wacom Customer Care Center Phone: 1.360.896.9833 Email Inquiry form: www.wacom.com/support WARRANTY SERVICE OUTSIDE OF THE U.S.A.
Contents Index 115 GLOSSARY Active area. The area of the Cintiq where your tools are detected. Application-specific settings. Cintiq tool and pen display settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in different applications. Application-specific settings are in effect whenever you use the application. Aspect. The ratio between the vertical and horizontal dimension of the active area on the Cintiq.
Contents Index 116 Mouse speed. A setting that allows you to adjust the speed at which your screen cursor moves when using mouse mode. Nib. The replaceable pen tip. Parallax. The angular distortion of an object’s position when viewed through glass or other medium. You must calibrate the Cintiq to compensate for this effect, and to align the screen cursor with the position of the pen on the display screen. Parallax effect caused by display screen glass.
Contents Index 117 Tilt sensitive. A quality of the pen tip and eraser that senses the amount of tilt between the tool and tablet. This is used to create natural-looking pen, brush, and eraser strokes in applications that are tilt sensitive. Touch Strips. The customizable control strips located on the back of the Cintiq. See using the Touch Strips. USB. Universal Serial Bus. A hardware interface standard for connecting computer peripheral devices.
Contents Index 118 INDEX About the manual Accessories ordering Adding a new tool Adjusting, pen display Applications, integrated for tablet control Application-specific settings changing settings creating removing working with Auto-sync Box contents unpacking Button functions Cables, removal and replacement Calibrating, pen display Care and maintenance Cintiq about caring for customizing display stand installation overview setting up testing the multi-touch experience troubleshooting uninstalling working
Contents Handedness, configuring for Hardware control buttons testing using Hardware installation, for pen display Incline, adjusting Information, product Input tools, testing Installation hardware software Mac-specific problems, troubleshooting Maintenance and care Manual, about Monitors, using Cintiq with others Mount, using alternate Multiple tablets, installing Multiple tools, working with Multi-touch adjusting touch speed custom touch functions customizing disabling navigating with options problems, t
Contents Index 120 Testing Cintiq 78 controls 80 ExpressKeys 81 hardware control buttons 81 input tools 80 multi-touch 45 pen 82 Touch Strips 81 Tilt drawing with 28 sensitivity, customizing 61 Tip feel, adjusting 57 Tip pressure setting, advanced 58 Tool buttons, customizing 59, 60 Touch basic actions 35 multi-touch gestures 35 Touch Strips 29 customizing 63 testing 81 using 33 Troubleshooting 77 display portion 83 general problems 86 Mac-specific problems 91 multi-touch problems 90 pen tablet portion 8
Contents Index 121 WACOM INTERNATIONAL OFFICES WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 Vancouver, WA 98683 47807 Krefeld U.S.A. Germany Telephone: +1.360.896.9833 Internet: http://www.wacom.eu Fax: +1.360.896.9724 WACOM CO., LTD. JAPAN TABLET SALES DIVISION WACOM CO., LTD.
