User's Manual

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Index
Contents
Index
Contents
WINDOWS-SPECIFIC PROBLEMS
MACINTOSH-SPECIFIC PROBLEMS
After changing right- and left-
handed settings in the
system’s Mouse control panel,
the pen tip no longer functions
properly and the cordless
mouse button functions are
reversed.
This will reverse the right and left button settings on your Wacom tools.
Restart Windows for your Wacom tool settings to be correctly
recognized.
At startup, a dialog box
appears telling you that either
the driver failed to load or the
tablet preferences have not yet
been created.
The tablet was not detected at startup. Make sure the USB interface
cable is securely connected to the tablet and to an active USB port on
your computer. Make sure also that the tablet status ring is illuminated.
(In standby mode, the ring slowly pulses at a low light level.) If your
tablet is plugged into a USB hub, make sure the hub is connected and
active.
From the G
O menu, select the UTILITIES folder and launch the SYSTEM
P
ROFILER. Select USB from the Hardware section of the CONTENTS list.
A Wacom USB tablet model should be listed. If a tablet model is not
listed, check the USB tablet cable connection or try plugging the tablet
into a different USB port.
If this does not help, contact Wacom for Technical Support.
See t
echnical support options.
Inkwell does not work correctly
with the tablet.
There may be a problem with the Inkwell preferences. Remove the
damaged preference files as follows. They will be recreated when you
enable handwriting recognition.
1. From the Apple menu, choose S
YSTEM PREFERENCES. From the
System Preferences menu, choose S
HOW ALL and select INK.
Then turn off handwriting recognition.
2. From the G
O menu, choose your HOME. Open the LIBRARY and
P
REFERENCES folders. Then remove the following preferences:
• com.apple.ink.framework.plist
• com.apple.ink.inkpad.plist
• com.apple.ink.inkpad.sketch
3. Go back to S
YSTEM PREFERENCES and INK, and then enable
handwriting recognition.
4. Test the Inkwell function using your pen tablet and pen.
5. If this procedure does not resolve your problem with Inkwell, contact
Apple Support for further assistance. Wacom is not the software
manufacturer for Inkwell and we are limited in our abilities to support
a third party software application.