Contents Index 1 User’s manual Cintiq 24HD touch (DTH-2400) Cintiq 24HD (DTK-2400) Setting up Using the display stand Using the pen Customizing the pen Navigating with multi-touch Customizing multi-touch Using the pen display Customizing the pen display Using the Radial Menu Application-specific settings FAQs Troubleshooting Contents Index 1
Contents Index 2 Cintiq 24HD User’s Manual Version 2.0, Rev C1412 Copyright © Wacom Co., Ltd., 2012 All rights reserved. No part of this manual may be reproduced except for your express personal use. Wacom reserves the right to revise this publication without obligation to provide notification of such changes. Wacom does its best to provide current and accurate information in this manual.
Contents Index 3 TABLE OF CONTENTS About the manual 5 UNPACKING YOUR CINTIQ Unpacking your product Box contents 6 6 8 SETTING UP YOUR CINTIQ System requirements Step 1: Hardware installation Step 2: Software installation 10 10 11 14 GETTING TO KNOW YOUR CINTIQ Pen display features Front view, Cintiq 24HD touch Rear view Front view, Cintiq 24HD Pen features 15 15 16 17 18 19 USING THE CINTIQ DISPLAY STAND Display stand features Display stand location Adjusting display height and incline Using a ke
Contents Index Customizing the pen Adjusting tip feel and double-click Adjusting eraser feel Advanced tip and eraser pressure settings Customizing tool buttons Customizing tilt sensitivity Customizing pen display functions Customizing the ExpressKeys Customizing the Touch Rings Button functions Using and customizing the Radial Menu Working with Display Toggle Application-specific settings Creating an application-specific setting Changing application-specific settings Removing application-specific settings
Contents Index 5 ABOUT THE MANUAL This manual provides quick access to information about your Cintiq 24HD or Cintiq 24HD touch. The information is common to Windows and Mac computers. Windows screen captures are shown unless otherwise noted. • Go directly to table of contents or index topics by clicking on them. • Use the navigation controls to move through the manual. Go to front page. Contents Go to table of contents. Page back, or page forward. Index Go to index. Go back to previous view.
Contents Index 6 UNPACKING YOUR CINTIQ Your Cintiq 24HD interactive pen display comes pre-assembled with the pen display mounted on the Cintiq display stand. The product parts and accessories are packed together in the accessories box. To avoid damage, see the instructions on the following pages before setting up and using Cintiq. Unpacking your product Box contents UNPACKING YOUR PRODUCT Carefully unpack and place all items on a stable surface. 1. Open the box cover.
Contents Index 7 3. Carefully remove Cintiq from the box. Holding the lower part of the display support arms near the display stand base, lift and move this product while also supporting the base of the stand. Important: Do not attempt to lift Cintiq by yourself. Each person should use both hands to securely grasp the product. The assembly is heavy. Work together, and lift carefully. Warning Request assistance from another person or persons when removing, lifting, or moving this product.
Contents Index 8 BOX CONTENTS After unpacking your product, ensure the box contents are complete. Pen, with personalization rings To personalize your pen, unscrew the tip cone and replace the ring with a different color. Pen stand Cintiq 24HD interactive pen display & Cintiq display stand, pre-assembled (DVI-D, DisplayPort, and USB cables are pre-installed. DisplayPort cable is stored within the Cintiq display stand.
Contents Index 9 Installation CD Includes the software driver and Important Product Information guide. Spacers, qty 3, for VESA mount DVI-I to VGA cable (DVI-D, DisplayPort, and USB cables are pre-installed. DisplayPort cable is stored within the Cintiq display stand.) Screws, qty 6, for VESA mount Pen grip, wide bodied May not be included in some product configurations. Quick Start Guide and Warranty Notes: Some configurations may include additional CDs or DVDs containing application software.
Contents Index 10 SETTING UP YOUR CINTIQ Your Cintiq 24HD interactive pen display functions as both a display and a pen tablet. Follow the instructions below to complete the hardware and software installation. System requirements Step 1: Hardware installation Step 2: Software installation SYSTEM REQUIREMENTS Make sure your computer meets the following minimum system requirements: • PC. Cintiq 24HD touch: Windows 7 or later. 32 or 64-bit configurations. DVI, DisplayPort, or VGA port.
Contents Index 11 STEP 1: HARDWARE INSTALLATION In this step, install the video, USB, and power cables. Important: Never connect or disconnect the video or power cables while your computer or pen display are powered on. This can damage the display or video card. 1. Turn off your computer. 2. Determine if your computer has a digital (DVI or DisplayPort) or analog (VGA) port. If your computer has only one video port, unplug your previous monitor or add a second video card.
Contents Index 12 Cintiq cabling diagram Connection cables are pre-installed. • DVI-D. Connector located at display stand base. • DisplayPort. Remove cover to access cable. See cable replacement. • VGA. Requires removal of DVI-D cable and replacement with the provided DVI-I to VGA cable. See cable replacement. • USB. Connector located at display stand base. AC –B– USB Video card: DVI, DisplayPort, or VGA –A– DVI-D, DisplayPort, or DVI-I to VGA –D– Power adapter –C– DC input.
Contents Index 13 8. Turn on your computer. The interactive pen display will automatically install as a default monitor. 9. As necessary, configure the display control panel settings for the proper size and color resolution. For best results, set Cintiq to the maximum (native) resolution of 1920x1200. See the Important Product Information guide located on the Installation CD for details about resolution sizes that can be used with Cintiq.
Contents Index 14 STEP 2: SOFTWARE INSTALLATION Save your work and close all open applications. Temporarily disable any virus protection programs. 1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not automatically display, double-click on the INSTALL icon located on the CD. (When available, you can also download and install the latest software driver from the Wacom web site for your region.) 2.
Index Contents 15 GETTING TO KNOW YOUR CINTIQ The Cintiq 24HD interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a direct pen-on-screen interface for your computer. Cintiq 24HD touch also supports multi-touch.
Contents Index 16 FRONT VIEW, CINTIQ 24HD TOUCH Power LED • Lights blue when power has been supplied to Cintiq and a video signal is present. • Glows orange when no video signal is detected. (e.g., The computer is turned off, starting up, or has entered a power management mode in which video signals are not sent.) Status LED • When using pen in active area of the pen display, lights blue when the pen tip, eraser, or side switch are pressed. Learn about using the Grip Pen.
Contents Index 17 REAR VIEW On Screen Display (OSD) controls Use for adjusting the display settings. Power switch Push to turn the pen display on or off. Security slot Connection ports, DVI-I and DisplayPort Pre-installed cables are routed to enter here. Remove cover if access is required. See cable replacement. Connection ports, USB and power Pre-installed cables are routed to enter here. Remove cover if access is required. See cable replacement. Support legs See using a keyboard with Cintiq.
Contents Index 18 FRONT VIEW, CINTIQ 24HD Power LED • Lights blue when power has been supplied to Cintiq and a video signal is present. • Glows orange when no video signal is detected. (e.g., The computer is turned off, starting up, or has entered a power management mode in which video signals are not sent.) Status LED • When using pen in active area of the pen display, lights blue when the pen tip, eraser, or side switch are pressed.
Contents Index 19 PEN FEATURES Eraser: When brought within proximity of the pen display screen, the tablet portion of the display reports the pen location. Pressure information is reported as you press down on the eraser. By default, the function is set to ERASE. Side switch: Be sure the customizable side switch is in a convenient location where you can toggle it with your thumb or forefinger but not accidentally press it while using the pen.
Contents Index 20 USING THE CINTIQ DISPLAY STAND The Cintiq display stand is designed to support the weight of your Cintiq interactive pen display. • Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working position of Cintiq so as to best meet your needs throughout the day. • You can move or slide Cintiq to different locations on your desktop. Remember that you may need to adjust the height or incline to which you have positioned Cintiq before moving the unit.
Contents Index 21 DISPLAY STAND FEATURES Locate Cintiq on your desktop or other stable work surface. Select a level display stand location where Cintiq will not tip or fall. Take some time to familiarize yourself with the display stand components. Incline levers One on each side. Use to adjust display height and incline. Display support arms One on each side. Movable arms create a smooth transition when adjusting Cintiq. Locked when in vertical position.
Contents Index 22 DISPLAY STAND LOCATION Select a location on your desktop or other work surface that is level and stable. This product weighs approximately 29 kg (64 lbs). Any table or platform on which this product is installed must be able to support the combined weight of the Cintiq interactive pen display and Cintiq display stand. • Before moving Cintiq, adjust the pen display height and incline so the display stand support arms are locked upright, with Cintiq positioned horizontally.
Contents Index 23 After placing Cintiq in its primary location, you can shift the unit to different positions. Slide the display stand on your desktop. Turn from side to side. For those who prefer a more immersive environment, Cintiq has been designed so that you can work with the pen display overhanging your desktop. 1. Adjust height and incline so the pen display is slightly above and overhanging the display stand edge. 2. Pull Cintiq toward you.
Contents Index 24 3. Readjust the pen display height and incline as needed. Readjust height and incline. Important: Push Cintiq fully back onto desktop when done working. 4. When you are done working, use the incline levers to raise the pen display and then push Cintiq back onto your desktop. Always make sure this product is fully supported by your desktop when you are not actively working with Cintiq.
Contents Index 25 ADJUSTING DISPLAY HEIGHT AND INCLINE You can adjust the pen display height and incline to best meet your needs throughout the day. To change incline or viewing angle, face the front of the pen display and grasp it on the left and right side at approximately the same height as the incline levers. Use your fingertips to gently squeeze or pull the incline levers toward the pen display. This will release a clutch mechanism.
Contents Index 26 When repositioning Cintiq, face the front of the pen display and grasp it on both sides. • Use the incline levers to adjust height and viewing angle. • The viewing angle will change as the pen display moves through an arc created by the support arms. • The display support arms lock in place when moved to a vertical position. Important: The support arms lock in place ONLY when moved to a vertical position. To unlock the support arms: 1.
Contents Index 27 USING A KEYBOARD WITH CINTIQ Extend the pen display support legs to allow for placement of a keyboard or other input tools beneath the pen display. • The support legs are located beneath the pen display, one at each lower corner. Flip out and then push up slightly on each leg until it clicks into place. • Adjust height and incline as needed. The legs should rest evenly on your desktop or work surface.
Contents Index 28 CABLE REPLACEMENT The connection cables (DVI-D, DisplayPort, USB, and power) come pre-installed on your Cintiq. If using a DisplayPort connection, access the DisplayPort cable by removing the back cover from the display stand. 1. Remove the screws (qty 4, Phillips) from the back cover of the display stand. Remove the back cover. 2. Extract the DisplayPort cable and set it within the center cable channel. Tuck the DVI-D cable into the stand for a clean appearance.
Contents Index 29 There may be times when you will need to remove or replace a connection cable. For example: • When using a VGA connection, you must remove the DVI-D cable and replace it with the provided DVI-I to VGA cable. • When mounting Cintiq on a VESA mounting arm, and you wish to use the existing cables that come with Cintiq. • When replacing a suspected bad cable. To remove a cable: 1. Remove the back cover of the display stand as described above. 2. Determine which cable to remove.
Contents Index 30 3. Remove the screws (qty 2, Phillips) from the support arm cover which houses the cable you wish to remove. 4. Raise the display support arms to the vertical locked position. Adjust the pen display incline as needed for adequate clearance. From the rear of the pen display, unclip and lift away the cable connector covering. Screw type: Phillips, flat fillister head, M3-17, black 5. Carefully disconnect the cable and unthread it from the support arm cable track.
Contents Index 31 WORKING WITH YOUR CINTIQ The Cintiq 24HD interactive pen display and Cintiq display stand were designed for a wide range of flexibility and ergonomic work approach. The design allows you to quickly adjust Cintiq to a different height and position whenever the need arises. Experiment by adjusting display height and incline to determine which best fits your particular working style and tasks.
Contents Index 32 SETTING UP YOUR WORK AREA To minimize fatigue, organize your work area to create a comfortable environment. Position Cintiq, the pen, and your keyboard for easy access without unnecessary reaching. The pen display and any other displays should be positioned so you can view them comfortably with minimum eyestrain. • If you have not already done so, be sure to configure Cintiq for your preferred handedness.
Contents Index 33 CONFIGURING CINTIQ FOR HANDEDNESS During the installation process, you were prompted to choose a default configuration for Cintiq based on whether you are right- or left-handed. The configuration you chose was used to determine the default settings for the ExpressKeys and Touch Rings. However, you can use the Wacom Tablet control panel to easily reconfigure Cintiq for left- or right-handed users at any time.
Contents Index 34 USING THE GRIP PEN The cordless, battery-free pen senses the amount of pressure and tilt you apply to the tip. There are four basic techniques for using the pen: pointing, clicking, double-clicking, and dragging. If you are unfamiliar with using the pen, see the following pages. Note: For Cintiq models that support both pen and multi-touch, you can simultaneously use the pen and touch when working within a supporting application.
Contents Index 35 HOLDING THE PEN Hold the pen as you would a normal pen or pencil. Adjust your grip so that the side switch is in a convenient location where you can toggle it with your thumb or forefinger. Be careful not to accidentally press the switch while drawing or positioning with the pen. Tilt the pen in any way that feels most comfortable. As you work with Cintiq you can rest your hand lightly on the display screen.
Contents Index 36 POSITIONING To position the screen cursor, move the pen slightly above the Cintiq display screen without touching the screen surface. Press the pen tip on the display screen to make a selection. Note: Calibrating the pen display ensures correct alignment of the screen cursor with the pen tip. If the screen cursor does not jump to a position near the pen tip when you place the pen on the display screen, then the pen display software driver may not be installed or is not loading.
Contents Index 37 DRAGGING Select an object, then slide the pen tip across the display screen to move the object. USING THE SIDE SWITCH The pen comes equipped with a side switch. This switch has two customizable functions that can be selected by rocking the switch in either direction. You can use the side switch whenever the pen tip is within proximity (5 mm (0.2 inch)) of the display screen surface. You do not need to touch the pen tip to the display surface in order to use the switch.
Contents Index 38 DRAWING WITH TILT The pen display recognizes when you tilt the pen from vertical to incline positions. Tilt can be used to control line shape and thickness in supporting applications. Visit the Wacom web site to learn about applications that support tilt. See product information. ERASING In supporting applications the pen eraser works like the eraser on a pencil.
Contents Index 39 PEN DISPLAY CONTROLS To improve your workflow in graphics or other applications, Cintiq features ExpressKeys and Touch Rings. While using your dominant hand for multi-touch or pen input, you can simultaneously use your other hand to operate the ExpressKeys or Touch Rings. Hardware control buttons Press a button to activate the assigned function. See using the hardware control buttons.
Contents Index 40 Depending on your product model, Cintiq can accept pen input or both pen and multi-touch input. Pen input Wherever you place the pen on the display screen surface, the screen pointer will jump to the corresponding point. Learn about using the Grip Pen. Multi-touch On touch-sensitive models you can: • Use your finger(s) on the display screen surface to position the screen pointer. The cursor jumps to wherever you touch the screen surface. • Click or right-click. • Scroll and zoom.
Contents Index 41 USING THE HARDWARE CONTROL BUTTONS Press a button to: • Toggle multi-touch on or off. • Launch the Wacom Tablet control panel or an on-screen keyboard. • Display a diagram of your current Cintiq settings. Press the button again to toggle off the function. Cintiq 24HD touch: Toggles touch on or off. Cintiq 24HD: Launches the Wacom Tablet control panel. Press to close the control panel when open. Launches the on-screen keyboard. Press to close the keyboard when open.
Contents Index 42 USING THE EXPRESSKEYS Press individual keys to perform frequently used functions or keystrokes. ExpressKeys can also be used to modify your pen, touch, or other input tool properties as you work. If your product supports multi-touch, you can also use gestures to perform many of these functions. Default settings are shown by ExpressKey number below. 1. SHIFT 2. ALT/OPT 3. RADIAL MENU 4. CTRL/COMMAND 5. PAN/SCROLL (space) 1. UNDO (CTRL/COMMAND+Z) 2. REDO (CTRL/COMMAND+Y) 3.
Contents Index 43 Tips: • Use the Radial Menu to expand the functionality of your Cintiq. • Display an interactive diagram of the current pen display settings by pressing the appropriate hardware control button at the top of the pen display. You can also press an ExpressKey or other tool button set to SETTINGS. Settings may vary depending on your product model. Consider some of these other ways to use the ExpressKeys: • Set a key to a commonly used keyboard shortcut.
Contents Index 44 USING THE TOUCH RINGS Slide your finger around the ring to zoom in or out, scroll up or down, or to issue the assigned keystroke functions. Example of zooming in Move your finger clockwise along the ring to zoom in or scroll down in most applications. Tap the upper portion of the Touch Ring for single increment changes based on the assigned function. Example of zooming out Move your finger counter-clockwise to zoom out or scroll up.
Contents Index 45 WORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration. If a second monitor is connected in mirror mode, both Cintiq and the other monitor will show identical images and screen cursor movement.
Contents Index 46 ADJUSTING THE DISPLAY Use the Cintiq controls to adjust a variety of display settings. Factory presets, auto-sync, and user settings On Screen Display (OSD) settings OSD controls, Cintiq 24HD touch OSD controls, Cintiq 24HD Power saving FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS Factory presets: For optimal display quality, set your video card to a resolution of 1920x1200. This is the maximum (native) resolution that can be used with Cintiq.
Contents Index 47 ON SCREEN DISPLAY (OSD) SETTINGS The OSD function enables you to optimize a variety of pen display settings at the touch of a button. Use the OSD controls, located on the upper edge of the pen display, to make adjustments. • To open or exit the OSD menu, press the MENU button. • Use the selection buttons to navigate and select an option. • To choose an option, press the SELECT button. BUTTON FUNCTION SELECT Activates the selected OSD menu option. Opens or exits the OSD menu.
Contents Index 48 OSD CONTROLS, CINTIQ 24HD TOUCH Menu and other control options are available when you open the On Screen Display. Brightness/Contrast controls Auto Adjust (analog input only) Image controls Color control systems Tools Menu tools ECO Information Information OSD Warning Using the Picture Mode function Advanced OSD BRIGHTNESS/CONTRAST CONTROLS BRIGHTNESS. Adjusts the overall image and background screen brightness. Notes: The brightness level is adjusted using the backlight output.
Contents Index 49 ECO MODE. Decreases the amount of power consumed by reducing the brightness level. OFF: No function. MODE1: Decreases the brightness range up to 200 cd/m2. MODE2: Decreases the brightness range up to 100 cd/m2. BLACK. Adjusts the black luminance. When low settings are selected that cannot be displayed, the indicator on the OSD will turn magenta. AUTO ADJUST (ANALOG INPUT ONLY) AUTO ADJUST (analog input only). Automatically adjusts the Image Position, H.
Contents Index 50 FINE (analog input only). Improves focus, clarity, and image stability by increasing or decreasing this setting. If the AUTO ADJUST function and the H.SIZE function do not give you a satisfactory picture setting, a fine tuning can be performed using the FINE function. For this, a moiré test pattern may be used. The image should be homogeneous. FINE value is wrong. FINE value is correct. AUTO FINE (analog input only).
Contents Index 51 COLOR CONTROL SYSTEMS PICTURE MODE. Change the picture mode that is most suitable for the type of content that is shown. You can change up to 5 types. See advanced OSD Tag1 PICTURE MODE and using the Picture Mode function for more information. WHITE. Adjust the white temperature by NATIVE, or by increasing or decreasing this setting. A lower color temperature will make the screen reddish and a higher color temperature will make the screen bluish.
Contents Index 52 TOOLS PIP MODE. Select PIP MODE, OFF/PIP/PICTURE BY PICTURE - ASPECT/PICTURE BY PICTURE - FULL. You can select an individual PICTURE MODE in each screen. This unit can display 2 inputs at a time. OFF PIP (Picture In Picture) PICTURE BY PICTURE - ASPECT PICTURE BY PICTURE - FULL PIP INPUT. Selects the PIP input signal. PIP LEFT/RIGHT. When you select “PIP” in PIP MODE, you can control the horizontal position of PIP display area. PIP DOWN/UP.
Contents Index 53 OFF TIMER. Display will automatically power-down when you have selected a pre-determined amount of time. Before powering off, a message will appear on the screen asking if you want to delay the turn off time by 60 minutes. Press any OSD button to delay the power-down time. OFF MODE. The Intelligent Power Manager allows the display to enter into a power saving mode after a period of inactivity.
Contents Index 54 RESOLUTION NOTIFIER. This optimal resolution is 1920 x 1200. If ON is selected, a message will appear on the screen after 30 seconds, notifying you that the resolution is not at 1920 x 1200. HOT KEY. You can adjust the brightness directly. When this function is set to ON, you can adjust the brightness with the left or right buttons while the OSD menu is off. The standard OSD can be accessed with the MENU button. When this function is set to OFF, some display buttons are disabled.
Contents Index 55 INFORMATION Provides information about the current resolution display (main picture), current input setting and technical data including the preset timing being used and the horizontal and vertical frequencies. Indicates the model and serial numbers of your display. OSD WARNING OSD warning menus disappear with use of the MENU button. NO SIGNAL: This function gives a warning when there is no Horizontal or Vertical Sync.
Contents Index 56 Type of PRESET PRESET PURPOSE SRGB Standard color space used for the Internet, Windows operating systems and digital cameras. Recommended setting for general color management. Adobe®RGB Provides a standard color space used in high-end graphics applications such as digital still cameras and imaging. It provides the highest level of color matching to other output devices. Recommended setting for applications that support color management features such as Mac or Adobe.
Contents Index 57 ADVANCED OSD If you need detailed information about the controls, use the advanced menu. There are two ways to use the advanced menu. Way 1: Using the advanced menu • Press the MENU button to access the OSD menu. Use the OSD buttons to move the cursor to the ADVANCED SETTING in Color control systems. Press the SELECT button to display the advanced menu. Way 1: Exiting the advanced menu • Press the MENU button. Way 2: Using the advanced menu • Turn off your display.
Index Contents GAMMA Allows you to manually select the brightness level of grayscale. There are four selections: sRGB, L Star, DICOM, and CUSTOM. We recommend you show grayscale image data on screen. sRGB: GAMMA setting for sRGB. L Star: GAMMA for Lab color space. DICOM: DICOM GSDF (Grayscale Standard Display Function) is possible for medical imaging. SAMPLE OF PRESET GAMMA 100 80 LUMINANCE [cd/m2] Tag1 (cont.) 58 60 40 L* sRGB DICOM Custom 1.8 Custom 2.
Contents Tag1 (cont.) Tag2 Index 59 RED GREEN BLUE Adjusts color gamut. Magenta warns of color saturation when outside of LCD gamut. COLOR VISION EMU Emulates color visions for difference color sense. P, D, T is for dicromats and Grayscale is for contrast regibility checking. UNIFORMITY This function electronically compensates for slight variations in the white uniformity level as well as for deviations in color that may occur throughout the display area of the screen.
Contents Tag2 (cont.) Index 60 METAMERISM Improves color matching with other monitors. Mostly affects whites. 6 - AXIS ADJUST HUE: Adjusts the hue of each color*1. The change in color will appear on screen and the menu color bars will show the amount of adjustment. SATURATION: Adjusts the color depth of each color*1. Press the right button and the color vividness increases. OFFSET: Adjusts the color brightness of each color*1. Press the right button and the color brightness increases.
Index Contents Tag3 (cont.) Tag4 61 R-SHARPNESS (analog input only) Adjusts the sharpness of the RED component of the image. G-SHARPNESS (analog input only) Adjusts the sharpness of the GREEN component of the image. B-SHARPNESS (analog input only) Adjusts the sharpness of the BLUE component of the image. DVI LONG CABLE (DVI input only) Compensates for image degradation caused by using a long DVI cable.
Contents Tag4 (cont.) Tag5 Index 62 A-NTAA SW (analog input only) The Advanced No Touch Auto Adjust function is able to recognize new signals even when neither the resolution nor the refresh rate has changed. If several PCs are connected to the monitor, and each transmit very similar (or even the same) signals in terms of resolution and refresh rates, the monitor recognizes there is a new signal and automatically optimizes the picture without the need for any action on your part.
Contents Tag5 (cont.) Tag6 Index 63 V.RESOLUTION Adjusts the vertical size by increasing or decreasing the setting. Press the right button to expand the height of the image on the screen. Press the left button to narrow the height of the image on the screen. EXPANSION Sets the zoom method. FULL: The image is expanded to full screen regardless of the resolution. ASPECT: The image is expanded without changing the aspect ratio. OFF: The image is not expanded.
Contents Tag6 (cont.) Tag7 Index 64 OFF MODE The Intelligent Power Manager allows the display to enter into a power saving mode after a period of inactivity. The OFF MODE has three settings. OFF: Display does not go into power save mode when the input signal is lost. STANDARD: Display enters power save mode automatically when the input signal is lost. LED BRIGHTNESS Controls the brightness of the power LED on the display. FAN CONTROL Enables you to set the fan speed.
Contents Tag7 (cont.) Tag8 Index 65 OSD TRANSPARENCY Adjusts the transparency of the OSD menu. SIGNAL INFORMATION Signal information can be displayed in the corner of the screen. SIGNAL INFORMATION is either On/Off. RESOLUTION NOTIFIER The optimal resolution is 1920 x 1200. If ON is selected, a message will appear on the screen after 30 seconds, notifying you that the resolution is not set to 1920 x 1200.
Contents Tag8 (cont.) Index 66 DDC/CI DDC/CI ENABLE/DISABLE: Turns on or off the two-way communication and control with the connected PC by video cable. SCREEN SAVER Use the SCREEN SAVER to reduce the risk of image persistence. MOTION (default OFF): Screen image moves periodically in 4 directions in order to reduce the risk of image retention. Timing for MOTION can be set so the screen image moves in intervals from every 10 to 900 seconds. Timing is set in 10-second increments.
Contents Index 67 OSD CONTROLS, CINTIQ 24HD Menu options are available when you open the On Screen Display. LANGUAGE options allow you to choose the language in which to display the OSD menu. OSD POSITION options include: • VERTICAL. Adjusts the vertical position of the OSD menu window. • HORIZONTAL. Adjusts the horizontal position of the OSD menu window. • TRANSPARENCY. Changes the opaqueness of the OSD menu background. DISPLAY options include: • CONTRAST. Increases or decreases image contrast.
Contents Index 68 OTHER options include: • PHASE. (VGA only.) Synchronizes the signal timing of the pen display to that of your graphics card. Use when you experience an unstable or flickering image, or horizontal distortion lines. • PITCH. (VGA only.) Changes the display data frequency to match that of your graphics card. Use when you experience an unstable or flickering image, or vertical distortion lines. • VERTICAL. (VGA only.) Changes the vertical position of the image.
Contents Index 69 POWER SAVING Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signaling (DPMS) compliant computer or video card, the display will automatically comply with the power saving parameters shown below. When power-saving functions are in effect, the screen display is darker than usual.
Contents Index 70 THE MULTI-TOUCH EXPERIENCE WITH CINTIQ The Cintiq 24HD interactive pen display is designed to enhance the way you work. Multi-touch enables you to interact with a computer using only your fingertips on the Cintiq display screen surface. You can use touch on Cintiq as you would on any other Mac or Windows device, such as phones, trackpads, and notebooks. First learn the basic actions to navigate and perform typical mouse operations. Then learn how to scroll, zoom, and rotate.
Contents Index 71 NAVIGATING WITH MULTI-TOUCH The multi-touch feature of your Cintiq interactive pen display enables you to control a computer using only your fingertips on the display screen surface. Touch options can be individually enabled or disabled within the Wacom Tablet control panel. Touch is on when selected in the TOUCH OPTIONS, STANDARD GESTURES, or MY GESTURES tab. • Use basic actions to navigate and perform typical mouse operations.
Contents Index 72 Note: In the following descriptions, two-finger actions and gestures apply primarily to Mac. Although some gestures may be similar, Windows systems use the Windows standard two-finger gestures by default. For a consistent experience across applications, select the USE WACOM gestures option in the Wacom Tablet control panel TOUCH OPTIONS tab. BASIC FUNCTIONS Navigate. Use a single finger to position the screen cursor.
Contents Index 73 ADD TAP TO RIGHT CLICK Using a single finger, select an item. Then with a second finger touch and release to the right of that finger. Releasing your finger issues a right-click and brings up a context menu at the screen cursor position. You can then select an option in the menu with the touch of a finger. Note: If Cintiq is configured for left-handed use, touch to the left of the primary finger.
Contents Index 74 ZOOM First place two fingers on the display screen surface. • Zoom-in by moving (expanding) your fingers away from one another. • Zoom-out by moving (pinching) your fingers toward one another. Note: If zoom functions do not operate correctly within Adobe® Photoshop®, verify that the ZOOM WITH SCROLL WHEEL function is not selected within the Photoshop PREFERENCES options.
Contents Index 75 ROTATE Two finger rotate. Place two fingers diagonally on the display screen surface and then rotate them clockwise or counter-clockwise. For best recognition of this gesture, start with your fingers positioned diagonally on the display screen and keep them at least 25 mm (1 inch) apart. Note: The rotate gesture may work differently depending on the application you are working with. Rotation may work smoothly, in 90-degree increments, or not at all. Rotate around finger.
Contents Index 76 SWIPE LEFT/RIGHT TO SWITCH APPLICATIONS Using four fingers spaced slightly apart, move your fingers left or right to open the application switcher. Then use a single finger to select an application. Mac OS 10.7.x. Using four fingers, swipe them left or right to switch between full-screen apps. SWIPE UP to SHOW DESKTOP Using four fingers spaced slightly apart, swipe up to show the desktop. Swipe up again to move your open windows back to the desktop. Mac OS 10.7.x.
Contents Index 77 SWIPE DOWN for FLIP 3D/EXPOSÉ/APP EXPOSÉ Using four fingers spaced slightly apart, swipe down. • Flip 3D (Windows): Your first swipe opens Flip 3D. Swipe down again to close Flip 3D. Swipe left or right to move through the open windows. Use a single finger tap to select. • Exposé (Mac): Your first swipe opens Exposé. Swipe down again to close Exposé. Use a single finger tap to select. • App Exposé (Mac OS 10.7.
Index Contents 78 WACOM-SPECIFIC FUNCTIONS TAP to display RADIAL MENU Using three fingers spaced slightly apart, tap them on the display screen surface. This action will open the Radial Menu. This gesture can be customized. See choosing custom multi-touch functions.
Contents Index 79 CUSTOMIZING MULTI-TOUCH Use the Wacom Tablet control panel to customize your product for the way you like to interact with multitouch on your Cintiq and computer. Select the TOUCH icon in the TOOL list. Then select an appropriate tab to customize, and change settings using the available options. See also navigating with multi-touch.
Contents Index 80 SETTING MULTI-TOUCH OPTIONS Select the TOUCH OPTIONS tab. For Windows 7 or later, only. Choose an option to use Windows standard gestures or Wacom gestures. The default is to use Windows gestures. This is a global option and will apply to all of your applications. Tip: Choose USE WACOM GESTURES for a consistent experience across applications.
Contents Index 81 CHOOSING STANDARD MULTI-TOUCH FUNCTIONS To customize Cintiq for your touch preferences, select the STANDARD GESTURES tab. Note: This tab is not available for Windows systems. The Windows standard two-finger actions and gestures are always available. Multi-touch actions and gestures are available when selected. So that you may work in different ways, some functions (such as a right-click) can be performed using different actions or gestures.
Contents Index 82 CHOOSING CUSTOM MULTI-TOUCH FUNCTIONS To create custom touch gestures, select the MY GESTURES tab. Multi-touch gestures are modified based on your selection from the drop-down menus, and are available when selected. Position the screen cursor over a touch option to see a static image of that function. If you do not choose a specific option to view, then the control panel will display each option sequentially, from top to bottom.
Contents Index 83 DISABLING MULTI-TOUCH Choose the STANDARD GESTURES, MY GESTURES, or TOUCH OPTIONS tab to disable and enable touch. • • • Deselect to disable multi-touch. You can still work with the ExpressKeys and pen. Select to ENABLE TOUCH. This option can also be changed by pressing an ExpressKey to which the TOUCH ON/OFF function has been assigned. MY GESTURES tab shown.
Contents Index 84 TESTING MULTI-TOUCH If you encounter problems with multi-touch, it is a good idea to first check the assigned touch functions or reset them to their default conditions. To further test touch: 1. Attempt to move the screen cursor by touching your finger in different places on the display screen surface. Touch to select an item. The status LED should brighten when you touch the display screen surface. See also testing Cintiq. 2.
Contents Index 85 CUSTOMIZING YOUR CINTIQ After mastering the basics of using your pen and Cintiq 24HD interactive pen display, you may want to customize the way Cintiq works. This chapter describes how to adjust your pen display and input tool settings. Advanced users can learn how to further optimize Cintiq by creating application-specific settings.
Contents Index 86 MANAGE YOUR CONTROL PANEL SETTINGS Open the Wacom Tablet control panel using the pen on the pen display: • Windows. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET and choose the WACOM TABLET PROPERTIES option. • Mac. Open SYSTEM PREFERENCES from either the Dock, the Apple menu, or from the APPLICATIONS folder. Then click on the WACOM TABLET icon. You can begin customizing Cintiq after opening the control panel. See control panel overview.
Contents Index 87 CONTROL PANEL OVERVIEW Use the Wacom Tablet control panel to customize your Cintiq or Grip Pen. When you open the control panel, an icon for the Grip Pen or other input tool is displayed in the TOOL list. A TOUCH icon is also displayed for product models that support multi-touch. The appropriate tabs are displayed. To customize, make changes to the tab controls. Experiment with different settings to find what works best for you. Any changes you make will take effect immediately.
Contents Index 88 Control panel lists and tabs: The control panel TABLET, TOOL, and APPLICATION lists allow you to select the pen display or tablet, tool, or application for which you want to change settings. The TABLET list displays an icon for any supported pen display or tablet that has been installed on your system and is currently connected. All settings shown below the list apply to the selected pen display or tablet.
Contents Index 89 CALIBRATING THE PEN DISPLAY For optimum performance, you must calibrate the pen display to align the screen cursor with the position of the pen on the display screen. This is required to compensate for viewing angle, and to adjust for parallax. Set Cintiq in its working position, then follow the below procedure. Important: If using a VGA connection, first RESET the pen display. See On Screen Display (OSD) settings. 1. Open the Wacom Tablet control panel.
Index Contents 90 CUSTOMIZING THE PEN Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and the appropriate tabs will be displayed. If not automatically selected, choose the pen from the TOOL list. Select a tab and choose from the available options.
Contents Index 91 ADJUSTING TIP FEEL AND DOUBLE-CLICK To adjust the tip sensitivity of your pen, select the PEN tab. Customizes the amount of pressure needed to click, draw, or ink. To create broad brush strokes or to click with a light touch, use a SOFT tip setting. For maximum control while drawing thin lines, use a FIRM tip setting. Click to further customize the tip sensitivity.
Contents Index 92 ADJUSTING ERASER FEEL To adjust the eraser sensitivity of your pen, select the ERASER tab. Select the function to perform when using the eraser. Customizes the amount of pressure needed to erase. Click to further customize the eraser sensitivity. With your screen cursor positioned over an empty area of the control panel, press down on the pen display screen with your pen eraser. Use the pressure bar to determine how hard you must press on the eraser to reach maximum pressure.
Index Contents 93 CUSTOMIZING TOOL BUTTONS Select the PEN tab to change the functions assigned to the side switches and tip of your pen. Select the function to perform when pressing the upper or lower side switch. The selected function occurs when you bring the pen tip within 5 mm (0.20 inch) of the display screen surface without touching the screen and then press the upper or lower side switch. Tip: To make double-clicking easier, set the side switch to DOUBLE CLICK.
Contents Index 94 CUSTOMIZING TILT SENSITIVITY To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low sensitivity. Drag to increase or decrease TILT SENSITIVITY. Test the new setting in an application that supports tilt. The tilt setting applies to both the tip and eraser of your tool.
Contents Index 95 CUSTOMIZING THE EXPRESSKEYS To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a Display Toggle, modifier, keystroke, or other function. Choose a function to perform when the key is pressed. ExpressKey functions can be defined for use with specific applications. See using the ExpressKeys for more information. Important: Some applications can override and control the ExpressKey functions.
Contents Index 96 CUSTOMIZING THE TOUCH RINGS To customize the Touch Rings, select the TOUCH RING tab. Touch Ring functions can be modified to perform various zooming, scrolling, or custom keystroke actions. For example, you might set a Touch Ring function to cycle layers when working in Adobe Photoshop. Choose a function to perform when using the Touch Ring. Each Touch Ring can be customized for three different modes.
Contents Index 97 BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the button function that is assigned to a pen button, ExpressKey, Touch Ring, or Radial Menu setting. Button function options may vary, depending on your pen display model. Not all options are available for all controls or pen display models. FUNCTION NAME DESCRIPTION CLICKS • CLICK Simulates a primary mouse button click.
Contents Index 98 FUNCTION NAME DESCRIPTION KEYSTROKE... Enables you to simulate keystrokes Select this option to display the DEFINE KEYSTROKE dialog box. Enter a keystroke or keystroke combination in the KEYS entry box. Keystroke combinations can include letters, numbers, function keys (such as F3) and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION, COMMAND, and CONTROL for Mac).
Contents Index 99 FUNCTION NAME DESCRIPTION RADIAL MENU Displays the Radial Menu on your screen. Each level of the hierarchical menu consists of eight menu slices which may contain various features and options to choose from. BACK Simulates the BACK command in browser applications. FORWARD Simulates the FORWARD command in browser applications. PAN/SCROLL... Enables you to position a document or image in any direction within the active pane.
Contents Index 100 FUNCTION NAME DESCRIPTION OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to launch. Click BROWSE... to locate an application, file, or script to launch. The selection you make appears in the NAME box. Click OK to accept the selection. The dialog box will close and the OPEN/RUN... option you have selected will be assigned as the pen button option. Simply press the pen button to launch the assigned option.
Contents Index 101 FUNCTION NAME DESCRIPTION PRECISION MODE Changes the mapping around the current pen tip position so that you must move the pen farther for the screen cursor to cover a specific distance on the display screen. This feature can be very useful for the precise control of pen or brush strokes. You can adjust the precision setting when assigning this function to a tool button.
Contents Index 102 FUNCTION NAME DESCRIPTION MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple monitor system, this enables you to use your pen to control the other monitors in mouse mode. When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is displayed where you can adjust the mouse acceleration and speed. Sets the screen cursor tracking speed when in mouse mode. Sets the screen cursor acceleration when in mouse mode.
Contents Index 103 FUNCTION NAME DESCRIPTION SETTINGS Activates (on your display screen) an interactive diagram of the current ExpressKey, Touch Ring, pen, and multi-touch settings. The current functions for each control are shown. Click on any section of the diagram to open the appropriate Wacom Tablet control panel tab. You can then adjust settings as needed.
Contents Index 104 USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control functions, and more. • Set a tool button or ExpressKey to the RADIAL MENU function. Press the button to display the Radial Menu. • Cintiq 24HD touch: You can also use the appropriate multi-touch gesture to open the Radial Menu. Top menu The hierarchical Radial Menu appears in circular format.
Contents Index 105 WORKING WITH DISPLAY TOGGLE A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq and your other displays.
Contents Index 106 APPLICATION-SPECIFIC SETTINGS You can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables you to add an individual application to the list and then customize your tool settings for that application.
Contents Index 107 CREATING AN APPLICATION-SPECIFIC SETTING First choose the pen display and input tool for which you want to create an application-specific setting. Click on the APPLICATION list [ + ] button. Choose a method to select an application: • Open the application for which you want to create custom settings, and then select that application from the CURRENTLY OPEN APPLICATIONS box. • BROWSE to select the executable file of any application installed on your computer.
Contents Index 108 CHANGING APPLICATION-SPECIFIC SETTINGS To change tool settings for a specific application, select the tool and the application. Then customize the tab settings. REMOVING APPLICATION-SPECIFIC SETTINGS To remove an application-specific setting: 1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in the APPLICATION list select the application you want to remove from the list. 2. Click on the APPLICATION list [ – ] button.
Contents Index 109 WORKING WITH MULTIPLE TOOLS The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs for that tool are displayed. The TOOL list displays an icon for the pen display FUNCTIONS and different tools that have been used on the pen display. The TOUCH icon is available for the Cintiq 24HD touch model. See customizing multitouch.
Contents Index 110 RENAMING THE TABLET IN THE TABLET LIST Within the control panel TABLET list, double-click on the pen display icon. If desired, enter a new name to be used for the pen display icon.
Contents Index 111 TROUBLESHOOTING If you are having trouble, Wacom recommends you do the following: 1. If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter. 2. If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.
Contents Index 112 TESTING CINTIQ 1. If the interactive pen display power LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power cable is properly connected between the power adapter and an active AC outlet. • Check that the power adapter cable is securely connected to the Cintiq display stand extension cable for power and that the pen display power switch is turned on.
Contents Index 113 5. Check multi-touch. Attempt to move the screen cursor by touching your finger in different places on the pen display surface. Touch to select an item. The status LED should brighten. See also testing multi-touch. If the tablet driver does not load properly, basic touch movement will be recognized but other actions and gestures will not. If gestures are not recognized, install the driver software. 6. Check the hardware control buttons.
Contents Index 114 TESTING CONTROLS AND INPUT TOOLS If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned functions or reset them to their default conditions. You will also want to do this if you have a touch-sensitive model and encounter problems with multi-touch. A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this by selecting the pen and clicking on the TOOL list [ – ] button.
Contents Index 115 TESTING THE HARDWARE CONTROL BUTTONS 1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each of the three hardware control buttons located on the upper front of your interactive pen display. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Test the buttons by pressing them one at a time. Each time you press a button, its number is shown next to the either the LEFT BUTTONS or RIGHT BUTTONS category. 3.
Contents Index 116 TESTING A PEN 1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial number) should be displayed. Be sure to select the pen display you are testing from the TABLET INFO column. 2. Move your tool along the pen display screen surface. The X and Y DATA values should change to reflect the tool position. 3.
Index Contents 117 DISPLAY TROUBLESHOOTING If you encounter problems with the display portion of the interactive pen display, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications. General display problems VGA problems GENERAL DISPLAY PROBLEMS No display. Power LED is off. No display. Power LED is lit blue.
Index Contents An ‘out of range’ message appears briefly on the display screen. A ‘set refresh range’ message appears briefly on the display screen. 118 • The input signal frequency is incorrectly set or not compatible with the interactive pen display. Set the refresh rate to a vertical frequency that is compatible with your pen display. If your video card driver supports adjustment of the horizontal frequency, make sure it is also set to a compatible value.
Index Contents The color white does not display as white. Picture has loss in brightness. 119 • Check the color profile settings that you are using with Cintiq. • Verify that the display is operating at the factory default settings. If that is not sufficient, then adjust color as necessary. For details on color management, refer to your operating system and application documentation. • Verify that the video cable and port are fully connected.
Index Contents 120 VGA PROBLEMS The display ripples or flickers. The display is not clear. Text or other portions of the screen appear blurred. The display and LCD panel are not lined up. The display size is not correct. The display ripples or shows a moiré pattern. The display color is not even. • Open the OSD menu and select the AUTO ADJUST option. Then, if necessary, manually adjust pitch and phase.
Contents Index 121 PEN TABLET TROUBLESHOOTING If you encounter problems with the tablet portion of the interactive pen display, see the following tables. Your problem may be described here, and you can try the solution offered. See the pen display Read Me file for the latest information updates. For additional information, visit the Wacom web site at http://www.wacom.com.
Contents When using Cintiq on a multiple monitor system, you cannot use the pen to control the other monitor(s). The computer does not go to sleep. The screen cursor jumps back when using your regular mouse or trackball. The screen cursor moves erratically or jumps around on the display screen when another tablet is connected to your computer. When working in some applications, the ExpressKeys or Touch Rings perform a different function than what is set in the Wacom Tablet control panel.
Index Contents 123 PEN PROBLEMS The pen works only in mouse mode, and does not draw or write with pressure sensitivity. The driver software for the tablet portion of the pen display was not installed or did not load properly. For pen display models that combine pen and multi-touch, basic touch movement will continue to be recognized, but other actions and gestures will not. • Make sure the driver software is installed and functioning. • The pen does not draw or write with pressure sensitivity.
Contents You notice a delay at the beginning of pen or inking strokes. You have to press hard with the pen when clicking, drawing, or writing. The pen tip does not function. Index 124 Open the Wacom Tablet control panel and go to the PEN tab. Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work, move the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double-click assist. Open the Wacom Tablet control panel and go to the PEN tab.
Contents The pen side switch does not work. Index 125 Be sure you are using only the pen that came with your product, or a Wacom accessory pen specified for use with Cintiq. Other pens may not function properly on the pen display. Be sure to press the side switch when the pen tip is within 5 mm (0.2 inch) of the pen display active area. Do this without pressing down on the pen tip.
Index Contents 126 MULTI-TOUCH PROBLEMS Multi-touch does not work. Multi-touch does not seem to fully work. The screen cursor can be moved, but more complex actions or gestures do not work. The pen display does not reliably recognize multi-finger touch. Cannot zoom-in or zoom-out when working with Adobe Photoshop. Scrolling and panning gestures do not function correctly when working with Adobe Photoshop. Rotation gestures do not seem to work consistently, or not at all.
Index Contents 127 WINDOWS-SPECIFIC PROBLEMS You suspect the pen display preferences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the Wacom Tablet Preference File Utility to work with preferences. Close any open applications. Click the START icon and select ALL PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • It is a good idea to first back up your tablet preferences.
Index Contents 128 MAC-SPECIFIC PROBLEMS At startup, a dialog box appears telling you that either the driver failed to load or the pen display preferences have not yet been created. The tablet portion of the pen display was not detected at startup. Make sure the USB interface cable is securely connected to an active USB port on your computer or USB hub. Make sure that the pen display power LED is on and is glowing blue. If this does not correct the problem, see troubleshooting.
Index Contents Ink does not work correctly with the pen display. 129 There may be a problem with the Ink preferences. Remove the damaged preference files as follows. They will be re-created when you enable handwriting recognition. 1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK. Then turn off handwriting recognition. 2. From the GO menu, choose your HOME. Open the LIBRARY and PREFERENCES folders. Remove the following preferences: • COM.APPLE.INK.FRAMEWORK.PLIST • COM.APPLE.INK.INKPAD.
Contents Index 130 TECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq interactive pen display, first check the appropriate installation section in this manual to make sure the pen display is installed correctly. Then review the troubleshooting procedures. If you cannot find the answer in this manual, you may find updated information about your problem in the Read Me file for your operating system (located on the Installation CD).
Contents Index 131 OBTAINING SOFTWARE UPDATES Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between Cintiq and a new hardware or software product, it may be helpful to download a new software driver (when available) from the Internet. Visit the Wacom web site at www.wacom.com for Customer Care and product drivers or other software updates.
Contents Index 132 FREQUENTLY ASKED QUESTIONS This section provides answers to some of the more commonly asked questions about Cintiq. To browse more FAQs, visit the Wacom web site for your region.
Contents Index 133 Can I use older Wacom input tools with Cintiq? Pens and accessories are generally specific to the product model they come with, so they may not be interchangeable. Visit the Wacom web site for your region and check the Customer Care Knowledge Base for details. Do I need to install the software driver to work with multi-touch? Yes. You must install the software driver before you can use multi-touch gestures on your Cintiq 24HD touch. The installer is asking for a password.
Contents Index 134 CARE AND MAINTENANCE This section provides tips for the care and maintenance of your Cintiq 24HD interactive pen display. Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your LCD screen surface and pen.
Contents Index 135 REPLACING THE PEN NIB To protect your pen display from scratching and for best performance, periodically replace your pen nibs. Important: Replace the pen nib before or when it looks like this: The pen nib (tip) will wear with normal use. Excessive pressure will cause it to wear sooner. Replace the nib when it gets too short or develops a flat point. 1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.
Contents Index 136 3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops. Nib Replace when 1 mm (0.04 inch) or less. Warning Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch may accidentally be pulled out if children are biting on them. For replacement parts, see ordering parts and accessories. Important: • When not in use, place the pen in the pen stand or lay it flat on your desk.
Contents Index 137 OTHER USEFUL INFORMATION This section includes instructions on how to manage your Cintiq preferences, uninstall the product software, and more.
Contents Index 138 REMOVING CINTIQ FROM THE DISPLAY STAND The Cintiq interactive pen display has been specifically designed for use when mounted on the Cintiq display stand. However, there may be times when it will be necessary to remove the pen display from the stand. For example, you may want to locate the pen display on a suitable VESA mounting arm. See using an alternate mount or stand. Important: Request assistance from another person when removing Cintiq from the stand. Cintiq is heavy.
Contents Index 139 2. Prepare the pen display. Adjust height and incline so that both display support arms are in their upright, locked position. The pen display incline should be approximately 45 degrees to the stand base. As a unit, carefully pivot Cintiq and the display stand on the stand base edge so the display can be placed face down on a soft cloth or other protective surface. Carefully adjust the incline levers until the pen display screen lies flat on your work surface.
Contents Index 140 4. If using the connection cables in a different mounting configuration, properly remove them from the display stand. See cable replacement. 5. Remove the screws that secure the support arm brackets to the pen display. There are 4 Phillips screws per bracket. Save these screws for future use. Mounting brackets Brackets fix Cintiq to the display stand. Cintiq should remain mounted on the stand, except when a specialized mounting fixture is required.
Contents Index 141 MOUNTING CINTIQ ON THE DISPLAY STAND Follow the below procedure to mount the interactive pen display on the display stand. For example, Cintiq may have been mounted in a specialized location using a suitable VESA mounting arm and you now wish to return the pen display to the display stand. Important: Request assistance from another person when mounting Cintiq on the stand. Cintiq is heavy. Use care when working with or moving the unit. To mount the pen display on the stand: 1.
Contents Index 142 5. Adjust the incline levers as needed for a proper, flush fit on both arm brackets. Use the appropriate mounting screws that came with your product to secure the support arm brackets to the pen display. There are 4 Phillips screws per support arm bracket. Do not overtighten or strip the screw threads.
Contents Index 143 7. After you have ensured the pen display is properly mounted and that the stand operates smoothly, then move Cintiq to your desired work location. • • • • Adjust height and incline so the display stand support arms are locked upright, with Cintiq positioned horizontally. Place all cables on top of the stand base and ensure they do not hang free. Tripping over loose cables can cause physical damage or personal injury. Request assistance from another person or persons.
Contents Index 144 USING AN ALTERNATE MOUNT OR STAND If using Cintiq in an installation that requires the use of an alternate mounting platform, you can remove the Cintiq display stand from the pen display and mount the display onto any stand or mounting platform conforming to the VESA MIS-E 100/200 (6 screw) standard. Notes: Required mounting screws are 4 mm wide with a 0.7 mm pitch (M4), with a screw clearance depth of 17 mm.
Contents Index 145 UNINSTALLING CINTIQ Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq interactive pen display from your system. Important: When you remove the Wacom driver software, your interactive pen display will no longer operate with full tablet functionality but will continue to function as a mouse device. Windows: 1. Click on the Windows START button and open the CONTROL PANEL. 2.
Contents Index 146 MANAGING PREFERENCES Use the Wacom tablet preferences utility to manage your pen display preferences for single or multiple users. Windows: First close any open applications. Then open the utility by clicking the START icon and selecting ALL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY. • To remove preferences for the current user, click REMOVE under MY PREFERENCES. • To delete preferences for multiple users, click REMOVE under ALL USER PREFERENCES.
Contents Index 147 INSTALLING MULTIPLE TABLETS Any pen display or tablet that has been detected on your system will appear as an icon within the Wacom Tablet control panel TABLET list. Select a pen display or tablet icon for which to customize tool and application settings. • The control panel will not launch unless a supported pen display or tablet is connected to the computer. • Settings can only be viewed or changed for an attached pen display or tablet.
Contents Index 148 USING APPLICATIONS INTEGRATED FOR TABLET CONTROL Some software applications may be designed to directly control ExpressKey or Touch Ring functions. When working in an application that has been integrated in this manner, the ExpressKeys or Touch Rings may perform differently than the function that is set in the Wacom Tablet control panel.
Contents Index 149 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom Tablet control panel settings that have been specified in an XML (Extensible Markup Language) file. • Some software developers may create custom settings files which are specifically designed to provide optimum performance when using your Wacom product with their applications.
Contents Index 150 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 7 and Vista provide extensive support for pen input. Pen features are supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows Vista Home Basic. Use Cintiq and your Wacom pen for quick, intuitive results. Note: The Cintiq 24HD touch does not support operation on Windows Vista systems. • Note taking. Jot notes and capture quick sketches in Windows Journal.
Contents Index 151 Search the Microsoft web site for enhanced information about digital inking in Windows. You can also visit the Wacom web site at www.wacom.com and search digital inking in Windows. Note: The following workarounds in the Wacom software driver improve performance in Windows 7 and Vista: • The Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics applications using the Wintab API.
Contents Index 152 ORDERING PARTS AND ACCESSORIES To purchase available parts and accessories, refer to the Wacom pen display Read Me file and see who to call for your region. You can also do the following: • In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at http://direct.wacom.com (USA only). • In Europe, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit http://shop.wacom.eu.
Contents Index 153 GLOSSARY Active area. The area of the pen display where multi-touch or your Cintiq tools are detected. See touch sensor. Application-specific settings. Cintiq tool and tablet settings that have been customized for individual applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in different applications. Application-specific settings are in effect whenever you use the application. Aspect.
Contents Index 154 Mouse acceleration. A setting that allows you to adjust the screen cursor acceleration when using mouse mode. Mouse mode. A method for positioning the screen cursor. When you place a Cintiq tool on the tablet, you can move the screen cursor with a “pick up and slide” motion similar to using a traditional mouse. This is known as relative positioning. See also pen mode. Mouse speed. A setting that allows you to adjust the speed at which your screen cursor moves when using mouse mode.
Contents Index 155 Pressure-sensitive application. Any application that supports pressure-sensitive input. Proximity. The height above the pen display active area where pen detection occurs. See also pen features. Radial Menu. A hierarchical menu (in radial format). Each level of the menu consists of eight menu slices which may contain various features and options to choose from. You can customize the buttons of your input tools or Cintiq to display this menu. Rotate.
Contents Index 156 INDEX About the manual Accessories available ordering Adding a new tool Adjusting, pen display Applications, integrated for tablet control Application-specific settings changing settings creating removing working with Auto-sync Box contents unpacking Button functions Cables, replacement Calibrating, pen display Care and maintenance Cintiq about caring for customizing display stand installation overview products matrix setting up testing the multi-touch experience troubleshooting uninst
Contents Expert settings, importing ExpressKeys testing using Factory presets FAQs (Frequently Asked Questions) Features Cintiq 24HD Cintiq 24HD touch display stand pen pen display Front view Cintiq 24HD Cintiq 24HD touch Functions, button General problems, troubleshooting Handedness, configuring for Hardware control buttons testing using Hardware installation, for pen display Height, adjusting Incline, adjusting Information, product Input tools, testing Installation hardware software Keyboard, using with
Contents tilt, drawing with using using side switch Pen display adjusting calibrating configuring handedness controls customizing functions features features matrix front view Cintiq 24HD Cintiq 24HD touch installation hardware software rear view setting up Touch Rings, customizing Pen nib, replacing Pen problems, troubleshooting Pen tablet, troubleshooting Pens, optional Positioning, with pen Power saving, functions Preferences, managing Pressure sensitivity, working with Product information Radial Menu c
Contents Using ExpressKeys hardware control buttons multi-touch pen Radial Menu Touch Rings VGA problems Windows-specific problems, troubleshooting Work area, setting up Working, with Cintiq Contents Index 159 42 41 70 34 104 44 120 127 32 31 Index 159
Contents Index 160 WACOM INTERNATIONAL OFFICES WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH 1311 SE Cardinal Court Europark Fichtenhain A9 Vancouver, WA 98683 47807 Krefeld U.S.A. Germany Telephone: +1.360.896.9833 Internet: http://www.wacom.eu Fax: +1.360.896.9724 WACOM CO., LTD. JAPAN TABLET SALES DIVISION WACOM CO., LTD.
