User Manual

Warranty
xvi Revised July 1997
b. Storage not conforming to the Shipping, Receiving, and Installation section of the
applicable Motorola Equipment Manual;
c. Environmental characteristics not conforming to the applicable Motorola
Equipment Manual;
d. Nonconformance with the Equipment Operating Instructions in the applicable
Motorola Equipment Manual;
e. External causes including, without limitation, use in conjunction with incompatible
equipment, unless such use was with or under Motorola's prior written consent;
f. Cosmetic damages;
g. Damages caused by external electrical stress;
h. Lightning;
i. Accidental damage;
j. Negligence, neglect, mishandling, abuse, or misuse;
k. Force Majeure; and
l. Damage caused by Shipper(s).
Return of Equipment
8. If an item of PSG infrastructure equipment malfunctions or fails in normal use within the
Warranty Period:
a. The Customer shall promptly notify the nearest Motorola Area Customer Care
Center (CCC) of the problem and provide the serial number of the defective item.
Motorola shall then, at its option, either resolve the problem over the telephone or
issue a Return Authorization Number to the Customer. The Customer shall, at its
cost, ship the item to the Motorola Area CCC location designated at the time the
Return Authorization Number is issued;
b. The Return Authorization Number must be shown on the label attached to each
returned item. A description of the fault must accompany each returned item. The
returned item must be properly packed, and the insurance and shipping charges
prepaid;
c. Motorola shall either repair or replace the returned item. The replacement item may
be new or refurbished. When refurbished, it shall be equivalent to new in operation.
When a returned item is replaced by Motorola, the returned item shall become the
property of Motorola;