User Manual

Warranty
Revised July 1997 xi
b. The Return Authorization Number must be shown on the label attached to each
returned item. A description of the fault must accompany each returned item. The
returned item must be properly packed, and the insurance and shipping charges
prepaid;
c. Motorola shall either repair or replace the returned item. The replacement item may
be new or refurbished. When refurbished, it shall be equivalent to new in operation.
When a returned item is replaced by Motorola, the returned item shall become the
property of Motorola;
d. Subject to all the terms of this Warranty and to part availability, Motorola shall
complete the repair or exchange of Motorola-manufactured equipment returned
under Warranty within ten (10) working days of receipt of the equipment;
e. Motorola shall, at its cost, ship the repaired or replaced item to the Customer. If the
Customer has requested Express Shipping, the Customer shall pay Motorola an
expedite fee; and
f. Equipment which is repaired or replaced by Motorola shall be free of defects in
material and workmanship for the remainder of the original Warranty, or for 90 days
from the date of repair or replacement, whichever is longer. All other terms of this
Warranty shall apply to such repairs or replacements.
Advance Replacements
9. During the Warranty Period:
a. At the Customer's request and for the Customer's convenience, Motorola may
supply the Customer with Advance Replacement Parts (parts furnished in advance
of Motorola's receipt of defective items). Motorola's provision of such parts will be
contingent on part availability and on the Customer's maintaining a satisfactory
credit standing with Motorola.
b. Motorola shall ship the Advance Replacement Parts requested by the Customer
within 48 hours of Motorola determining that such service is appropriate, if stock is
available at the Motorola service location. If stock is not available, Motorola will
make reasonable efforts to locate and provide it to the Customer within ten (10)
working days.
c. The Customer shall return defective items to Motorola within thirty (30) days from
the date of shipment of the Advance Replacement Parts; failing which, Motorola
shall bill and the Customer shall pay the full current list price of the Advance
Replacement Parts.