User manual

Contacting Customer Support
Vuzix Customer Support Services is available to assist you should you
encounter difficulties with any Vuzix products.
Prior to contacting Customer Service, we request to read this manual and
the availab le troub leshooting
tips and FAQs. If you require Customer
Suppor t assist ance, p lease p r ovid e the following informat ion:
• Serial number, complete model name, and model number of your
video eyewear.
• Make and model number of the audio video device being used.
• The name of any vid eo content or software related to your sup port
needs.
• Detailed explanation of the symptoms you are experiencing.
If you ar e c alling by telephone, p lease do so while you have acc ess to your
com p uter, with your iWear VR920 connec t ed and with VR Manager
installed and open to the Misc. Tools screen.
Vuzix Customer Service Directory
Japan :
Regional website: www.vuzix.jp
Email Cust om er Support: jap [e-mail]
Customer Helpline: 03-6234-4170
Un it ed Kin gdom & Europe:
Regional website: www.vuzix.co.uk
Email Custom er Sup por t : [e-mail]
Customer Helpline: [phone]
Customer service hours: 9 AM to 6 PM GMT, Mond ay - Saturday
North America and other regions:
Corporate website: www.vuzix.com
Email Cust om er Support: [e-mail]
Customer Helpline: [phone]
Customer service hours: 9 AM to 6 PM EST, weekd ays