Operating instructions

Page 25
SECTION 5
TROUBLESHOOTING
VuQube does not find satellite.
(STATUS light flashes red or green.)
STATUS light flashes orange. Before search: bad coax connection.
After unsuccessful search
(approximately 25 minutes):
obstruction in line of sight
between VuQube and satellite.
Call King Controls.
Move vehicle so VuQube has
unobstructed view of southern sky.
Did not hold ON button for
3 FULL
SECONDS.
Hold ON button for 3 FULL
SECONDS.
SYMPTOM POSSIBLE REASON COURSE OF ACTION
STATUS light does not stop rapidly
flashing red and green.
STATUS light does not turn on or is
dim.
Bad power source (low voltage).
Bad power or controller cable
connection at antenna unit.
Bad controller cable connection at
controller.
Call King Controls.
STATUS light is steady green but no
picture.
Turn on receiver or reset (see page 18).
Configure the VuQube for your service
(see page 5).
I don’t get all of my channels. One of your satellites is blocked.
Dish Western and Eastern Arc with
Locals ONLY: You have traveled outside
the coverage area of your selected trio.
Move VuQube to have unobstructed
view of southern sky.
Dish Western and Eastern Arc with
Locals ONLY: Change your satellite trio
(see page 20).
Self check failed: potential motor
problem.
Call King Controls.
STATUS light is steady green but no
picture.
Satellite receiver is off or requires reset.
VuQube is factory set for DIRECTV
Single Satellite 101 and you have a
different service.
Turn on receiver or reset (see page 18).
Configure the VuQube for your service
(see page 5).
Satellite receiver is off or requires reset.
VuQube is factory set for DIRECTV
Single Satellite 101 and you have a
different service.
Picture freezes, pixelates, or is
temporarily lost.
Objects such as bridges, buildings, and
trees may temporarily block signal from
reaching the antenna.
Problem will stop when objects no
longer block signal.
IN-MOTION