User manual

13. Troubleshooting
Problem
Cause
Solution
Cannot power on the
scanner
Low battery Recharge the battery
Pictures cannot be
saved when scanning
1. The microSD/microSHDC card
has not been installed
2. Memory is full
3. The microSD/microSDHC card
has not been formatted properly
1. Insert a microSD/microSDHC card
2. Transfer the pictures from the
scanner to the computer to create
storage space in the memory card
3. Please refer to section 5
“Scan Error" icon pops up on
the LCD screen while
scanning
Scanning speed is too quick
Rescan the document at a slower
pace
“Scan Error" icon pops up on
the LCD screen while
scanning with the docking
station
microSD/microSDHC class speed is
low
Replace the original memory card with
another higher class
microSD/microSDHC card (Class 6 or
above is recommended)
Computer does not
recognize the scanner when
connected (cannot find your
device under removable
disk)
Connection failure
1. Make sure all cable connections are
secure
2. Restart the computer if necessary
Black & white stripes occur
at the top or bottom of
scanned document
Original skewed or inserted
crookedly into the docking station
Align and rescan the document
Blurry images
1. The lens of scanner is dirty
2. Contact Image Sensor aged
1. Clean the lens with a soft and dry
cloth
2. Recalibrate the scanner. Refer to
section 4.5
Black Images/Black or white
vertical lines
1. Scanner sensor's protective glass
is dirty
2. Calibration data is off-set
1. Clean the sensor’s protective glass
with clean and soft dry cloth.
2. Recalibrate the scanner. Refer to
section 4.5
NOTE: Model Number and Serial Number (S/N) is located on the packaging, instruction manual, or on the
product. Please have this information ready before contacting customer support.
16