Specifications

1.Manual_Chap1_Intro&Overview.doc Prepared by Resource Management Group, Inc.
6/28/04 Page 3 of 3 941 358-7730
1.4 Retail
The economic success of the program depends on the resale of computers and
televisions.
Positions: Computer Retail Staff
 Maintains computer system display area.
 Provides customer support.
 Answers questions and promotes sales.
Television Retail Staff
 Maintains television display area.
 Provides customer support.
 Keeps video feed running to provide great aesthetic.
All retail employees should be crossed trained for each position to back each other up.
1.5 Management
 Program level management
o Responsible for implementing overall program strategy, maintaining program
quality and sustainability, and acting as liaison to the community – including
the management of any special collection arrangements (e.g. community
recycling events).
 Store level management
o Supervisor of the retail, collections and processing staff.
o Ensures material needs of the program and good working conditions.
Arranges for recycling collection.
o Arranges for special pickups.

Processing leader
o A technician with process management responsibilities such as record
keeping, quality control and personnel management. In small operations
this may be performed by a technician with oversight by store level
management.