Electronics Reuse and Recycling Manual prepared for Goodwill of Southwest Florida and applicable for use by non-profit institutions throughout Florida December 14, 2002 produced with funding from the Florida Department of Environmental Protection Innovative Recycling Grant Program Prepared by Charlotte County Government with technical assistance from Resource Management Group, Inc.
Table of Contents Chapter 1.0 Overview and Position Descriptions 1.1 Collections 1.2 Processing 1.3 Recycling 1.4 Retail 1.5 Management Chapter 2.0 Collections 2.1 Documents 2.2 Acceptance Point 2.3 Store to Store 2.4 Contracted Pickups 2.5 Collection Events Chapter 3.0 Processing 3.1 Documents 3.2 Work Areas 3.3 Sorting 3.4 Testing 3.5 Inventory 3.6 Preparation for Resale Chapter 4.0 Recycling 4.1 Documents 4.2 Palletizing Equipment 4.3 Vendor Pickup Chapter 5.0 Retail 5.1 Documents 5.2 Displays 5.
1.0 Overview & Position Descriptions This manual is both an overview of the Goodwill Electronics Recycling Program as implemented in the Charlotte County Electronics Reuse and Recycling Innovative Grant project, and a procedural guide for the training of equipment triage and processing. It is intended to be used to train new processing employees, but it also includes descriptions for collection and retail positions and responsibilities.
Positions: Attendant Responsible for donation collection & customer relations. Works at the donation trailer or store receiving area, depending on location. Completes donation slips, accepts recycling fee or hands out the recycling fee donation flyer. Moves the equipment inside for tech to sort and accept the slip. Driver 1.2 Drives the truck to pick up equipment from businesses, institutions, special collection events, and other Goodwill stores.
1.4 Retail The economic success of the program depends on the resale of computers and televisions. Positions: Computer Retail Staff Maintains computer system display area. Provides customer support. Answers questions and promotes sales. Television Retail Staff Maintains television display area. Provides customer support. Keeps video feed running to provide great aesthetic. All retail employees should be crossed trained for each position to back each other up. 1.
2.0 Collections Donations are usually collected 3 ways: store collection, contracted pickups, special event collection. Collection attendants have two important program responsibilities: customer relations and fee collection. Attendants must be trained to treat donors with respect and offer clear options for proper handling of their used electronics. 2.
2.2 Acceptance Point (could be trailer, store dock, etc.) At the trailer or loading dock, the attendant accepts equipment donations and completes the Donation Slip with help from the donor. All monitor or TV donations must be accompanied by a $5 processing fee. All donors are offered Household or Institutional Brochures explaining the program and the fee.
residents and businesses to visit. Events may be held in conjunction with county organized events. Advertising should include press releases to generate articles of interest to the community, small ads in local papers, magazines and community newsletters, and phone calls or mailings to businesses and other institutions. Also consider public service announcements on radio and television. The demographics and habits of the community should be taken into account when planning such events.
3.0 Processing The processing of electronics equipment is the most complex and labor intensive part of the program. However, it represents the value-added element which allows the program operator to capture value from donated equipment. Figure 3.0 Processing includes sorting, triage, testing and repair. 3.1 Documents Data Record Sheet Donation Slip Key to Data Record Sheet 1.Manual_Chap3_Processing.doc 6/28/04 Page 1 of 17 Prepared by Resource Management Group, Inc.
3.2 Work Areas Figure 3.1 Work areas along the warehouse wall at the Englewood Goodwill. Work Area Layout Figure 3.1 depicts the floor configuration for processing work at the Goodwill store in Englewood. This layout is based on the real world constraints of setting up operations in a retail store. The elongated shape of the work area allows for easy equipment movement past the electronics processing area to other operations along the back wall. The work area layout includes three main areas: 1.
Holding bin at front of processing area at the Englewood facility. a. Incoming Holding Bins All electronics equipment and computers coming into Goodwill must be placed in holding bins at the front of the processing area. The attendant or sorter deliver items to this spot either from the loading dock or from the collection area near the front of the store. At this station donations are examined and data for each entered into the Data Record Sheet. Testing area with CPU box opened for testing. b.
technician, and then sent to the pallets for shipping to a recycler, to the retail area for sale, or to inventory to await sale. 2. Inventory Equipment List: ¾ Pen and pad of lined paper for written inventory records. ¾ Masking tape for labeling. ¾ Indelible marker for labeling. This area consists of shelving and storage space for parts that are to be used later for completing or repairing systems.
bins of equipment when there has been an unusually large donation and equipment processing is unable to keep up. Recycling area at the rear of the Englewood processing facility. 3.2 Sorting Most equipment is going to come into the facility via the receiving dock door on an individual basis. As it does so, each new piece of equipment will be placed by the collections attendant into a black receiving bin labeled ‘computer equipment only’.
The sorter moves televisions from the receiving bin delivered by the attendant to processing holding bins for TVs only, putting large TVs and small TVs into separate bins. Computer equipment is often brought in as a set of items together making up a computer system. Systems consist of at least a CPU box, monitor, keyboard and mouse, but may include peripherals such as printers, scanners, external drives, etc.
For allowed column values, see Key to Data Record Sheet. 3.3 Triage Triage is decision making determined by internal or non-obvious information about the piece of equipment. An item is determined to be in one of three conditions: 1) resell ‘as is’ 2) repair and resell 3) recycle The technician is responsible for triage and the following procedures. 3.31 CPU Triage First determine if it is a PC or Mac.
Figure 3.2 To test a PC box, first give the equipment a visual inspection. o See if it has any 5.25” drives in it. If yes, the machine is too old. Target the whole thing for recycling. o Look for any damage to the outside case that might interfere or cause problems with normal operations of the machine. o If it fails visual inspection, there may still be valuable parts (i.e. hard drive, CDROM, or sound, video, or network cards, RAM chips) that may be removed and put into inventory.
condition, great care must be exercised when handling it. Do not drop it! Monitors are never disassembled. When deciding to keep or recycle a monitor several factors come into play. They can take the form of questions such as the following: Is the monitor too old to even bother testing it? A monitor outlives its useful life after about 7-8 years. • Look on the back of the monitor case for the date it was manufactured. • If it is older than 7-8 years then it should be targeted for recycling.
3.35 Television Triage There are several visual checks used to determine whether to recycle a television or not. Store policy determines these criteria and may vary. The technician will not have to turn on the television to decide. 3.4 If If If If the TV is less than 14”, it is too small to sell enough money. Recycle it. the TV does not have a digital tuner, recycle it. the TV has no coaxial cable connection in the back, recycle it.
If the technician determines the CPU is not functional or repair will be too time consuming, the CPU should be disassembled, saving usable parts to inventory, and recycled. Step 1 – Boot Test CPU testing begins with turning on the system and checking its boot sequence. Sometimes a computer will not properly boot up to the desktop.
c) You can watch the progression of the POST test as it will display the size of RAM in the machine. The total amount of RAM that is active and properly working will display for a second or two until the screen clears. d) Now open the computer and view the RAM directly to see if the displayed amount and the physical amounts match. Again, make sure you use the same type of RAM to replace defective RAM and reboot. e) Next, the PC will begin to boot into its operating system.
SANDRA is software used for obtaining licensing data from a Windows operating system. It can be downloaded at www.sisoftware.demon.co.uk. After retrieving license information, the hard drive can then be reformatted and the original OS reinstalled using the same retrieved license number. Do the following to destroy drive data and restore the licensed OS 1) Install SANDRA application according to instructions at the download site. Run SANDRA to get a product key code and then write it down.
Figure 3.5 The technician proceeds as follows: a) Look for each part of the system specification. b) If the part exists, check to see if it meets the minimum specification. Test the part to be sure it works. c) If it fails to meet the minimum spec, remove it, take one from inventory that meets the spec and install it. d) If the part is missing, take one from inventory that meets the spec and install it. e) Test any replacement parts before continuing.
• If it still won’t scan properly, recycle. Large peripheral testing on the workbench. 3.44 Small Peripheral Testing Keyboard • Check to see if cable pins are in good shape. • If they’re OK, plug it in. Recycle if not. • Select Run… from the Windows Start menu, type notepad.exe and hit OK • Type every letter on the keyboard, including numbers, and other special characters including the space bar, arrow keys, etc. • Use the Shift key and repeat. • Use the Caps Lock and repeat. 1.Manual_Chap3_Processing.
Mouse • Check to see if cable pins are in good shape. • If they’re OK, plug it in. Recycle if not. • Check for basic cursor control, up & down, left to right, etc. • Check for smooth motion. If motion is jumpy, remove and clean the track ball and track ball contacts/rollers. • Run Mouse from the Windows Control Panel. 3.45 Television Testing To test TV to see if it is sellable: a. b. c. d. e. f. Set TV on workbench. Connect “rabbit ears” to the TV using an antenna adapter if necessary.
Higher volumes than were experienced in this project would probably require a unique inventory ID to be used in a strict inventory tracking system. Without high volumes, an inventory tracking system would be inefficient at such a small scale. 3.6 Preparation for Resale All equipment must be cleaned before sale. The sorter can do this, but the technician may need to if the sorter is unable or there is no sorter position.
4.0 Recycling The National Safety Council has projected that, by the year 2005, PCs will be retired at a rate of more than 63 million a year. Toxic materials like lead, mercury and arsenic can leak into groundwater from electronics dumped in landfills, or pollute the air when incinerated with other waste. Improper disposal of electronics is now a violation of Florida’s hazardous waste regulations. What cannot be resold must be recycled.
4.2 Palletizing Equipment Sorting is necessary for safe stacking of equipment on pallets. Other temporary storage methods, like large bins or ‘dumpsters’, may not need sorting. Ask your recycling vendor to be sure. In preparing equipment for recycling they must be divided into the following categories and placed on separate pallets: • CPUs • Monitors/TVs • Large peripherals like printers, scanners, faxes, etc. • Small peripherals like keyboards, mice and small component parts.
Large peripheral stacking procedure: Note: These items are the most difficult to stack because they will come in many types, sizes and shapes. Great care must be exercised in stacking these items. 1. Place like-sized and shaped items together. 2. Place as closely and solidly together as possible to avoid shifting during shipping. 3. Insert cardboard layer every 2 feet if possible.
5.0 Retail The economic success of the program depends on the resale of computers and televisions. The retail part of the program needs the attention and support of the store manager to ensure that customers see a clean and orderly retail display, and that they get their any questions answered promptly and simply. Some of the technician’s time may be spent answering questions and helping customers choose a system or peripheral that best meets their needs. 5.
There is a shelf to the right for printers and other large peripherals. There is a separate rack for software and books (Fig. 2). Fig. 1 Fig. 2 Computer systems, peripherals, books and software on display. • • • • • • • • • As much as possible, try to keep systems together. If a system came in the door with a good printer, display and sell the printer with the system that it came in with. Make enough room made for each system so that the shelf does not look crowded.
Television Display In this project, the television retail display was located near the rear of the store (Fig 3). A video tape player used to feed a picture signal to the televisions. It was in a back room near the display, out of site. Fig. 3 Televisions on display. • • • • 5.3 Keep like-sized TVs displayed together: small near small, large near large, etc. There should be a large sign visible indicating there are televisions for sale.
5.4 Setup Immediately after recording the incoming system or part in the Data Record Sheet, and before moving system to the retail display inventory, the technician writes a date code on back or bottom of item with indelible marker. The format should be MMDDYYA. For instance, the first item recorded on May 19th, 2002 would be marked as 051902A, the second as 051902B, the third as 051902C, and so on. CPU Systems, large peripherals and TVs get a retail sign.
6.0 Safety Equipment and Precautions The health of electronics recycling workers is threatened when there are not sufficient safeguards in the work place. All necessary precautions are taken to protect workers in the project. All recycled materials are sent to United States facilities where laws are in place to protect worker safety. 6.
parts of a monitor/TV. This is to avoid any electrical discharge from going through the cardiac area in the event of an accidental discharge. b) Power Supplies – power supplies have a few large capacitors in them that can hold a significant amount of energy (like a battery) that can be present even after a PC is shut down and unplugged from its AC source. Because of this ability to hold an electrical charge for a period of time it poses a respectable electric shock threat.
April 11, 2002 Charlotte County Government Attn: Information Technology Services 18500 Murdock Circle, Suite 131 Port Charlotte, FL 33948-1094 Subject: Certificate of Data Destruction Dear Information Technology Services: This letter certifies that Goodwill Industries of Southwest Florida under the supervision of Resource Management Group, Inc.
Consumer Survey 1. How did you hear about this electronics collection event? TV Ad Radio Newspaper Ad Friend/word of mouth Flyer Other ________________ 2. Why did you come here today to recycle your electronic product(s)? (Choose up to two) I had no other place to take this product This was a convenient way to get rid of my old electronics Other (please specify): _______________________________________________________________ 3.
TODAY’s Date Logged By _______________ Date In 880/DataRecordSheet.doc 6/28/2004 Donation Source Page ______ of ________ Category Brand Description Age Condition Status Tracking prepared by Resource Management Group, Inc.
Electronics Donation form To be filled out for ALL computer/electronics equipment that is donated to Goodwill Date: Donor’s Zip Code: Items being dropped off Item Age (yrs old) Manufacturer TV Monitor Computer Printer Scanner Software/Books Does it work? Y/N Y/N Y/N Y/N Y/N includes documentation & license Y / N other (specify) Is there anything else we should know about your donation, like any special features (extra ram, faster processor, fancy sound cards, etc.
Electronics Recycling and You Electronics Recycling As local resident donating used electronics and computer equipment you need to know what the consequences of disposal are and your responsibility in the recycling process. You need to know: Improper disposal of electronics is a violation of Florida’s hazardous waste regulations.
Proper Disposal Required COMPUTER MONITORS and TVs Contain significant amounts of lead. Older televisions may contain cancer causing PCBs, a known carcinogen. PRINTED CIRCUIT BOARDS Contain lead, chromium and mercury. BATTERIES May contain lead, mercury and cadmium. SWITCHES & RELAYS Can contain hazardous amounts of mercury. Charlotte County Goodwill Stores Englewood 1501 Placida Road 9-6 (7days) 475-9401 Alternatives to Disposal Reduce Lease equipment, instead of purchase.
Electronics Recycling and You Electronics Recycling As a local source of used electronics and computer equipment you need to know what the consequences of disposal are and your responsibility in the recycling process. You need to know: Improper disposal of electronics is a violation of Florida’s hazardous waste regulations and may subject you to federal Superfund cleanup liability.
Proper Disposal Required Florida statutes require that businesses, schools, non-profit organizations, and government entities not discard electronic equipment that contains hazardous materials. Used electronics must be recycled or properly disposed of as hazardous waste. Alternatives to Disposal Reduce COMPUTER MONITORS and TVs Contain significant amounts of lead. Older televisions may contain cancer causing PCBs, a known carcinogen. PRINTED CIRCUIT BOARDS Contain lead, chromium and mercury.
Key to Data Record Sheet Logged by Initials of who entered the data into the sheet. Date In Date that the item was brought in to the processing facility regardless of whether its resold or recycled. Donation source Business, business pick up = we or GW picked it up, give it a unique code, eg.
Description If CPU or Laptop then indicate processor type and speed: 80xx 286 386 486 PI ### PII ### PIII ### MAC If large peripheral: DMP Dot matrix printer IJ Ink jet printer LJ Laser jet printer PT Generic printer FAX Fax SC Scanner CP Copier UPS Uninterrupted power supply OT Other If small peripheral: KB Keyboard MD Modem MS Mouse MS3 3 Button mouse OT Other If monitor or TV, indicate inches of Screen eg.
Electronics Recycling and You Individuals, businesses and governments have been bringing their worn out computers and TVs to places like Goodwill for a long time. But year after year, Goodwill and similar collection facilities have been incurring the disposal costs of electronic merchandise that it cannot resell ultimately causing the organization to spend money on hefty disposal fees rather than vital community programs.
Brand Description Donation source 05/30/02 05/16/02 05/16/02 05/16/02 05/21/02 05/23/02 05/28/02 05/30/02 05/31/02 06/06/02 06/06/02 TVS TVL TVS TVS TVS TVS TVL TVS TVL TVS TVL PS SEARS EMERSON PS MGA AOC HO AUDIOVOX NEC GS QUASAR 9 21 15 14 14 13 22 8 27 9 19 PR PR PR PR PR PR PR PR PR PR PR 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 1P 05/21/02 05/23/02 05/30/02 05/30/02 06/04/02 06/06/02 06/14/02 06/14/02 06/21/02 06/21/02 06/27/02 06/27/02 06/27/02 06/27/02 07/04/02 07/06/02 LP LP LP LP LP L
1R 1R 06/28/02 07/04/02 TVL TVS GE GS 22 5 1R 1S 1S 1S 1S 1S 1S 1S 1S 05/23/02 06/04/02 06/04/02 06/07/02 06/24/02 06/25/02 06/28/02 07/06/02 07/06/02 C C C C C C LP C C 1U 1U 1U 07/05/02 07/05/02 07/05/02 TVS TVS TVS GE SR2000 BENTLY 14 14 4 PR PR PR INV INV INV 06/28/02 07/02/02 07/05/02 MT SP SP MAGITRONIC PC PB 14 KB MS PR PR PR PB 486 TO 486 LAPTOP VTECH LEARNING LAPTOP PB 486 GN P133 VTECH LEARNING LAPTOP VTECH LEARNING LAPTOP CQ 486 DELTA GOLD SERVER PR PR PR PR PR PR PR PR PR PR
PRICING GUIDE for Electronics Recycling Project (updated June 2002) Computer Systems: $1 per megahertz of processor speed (if amount doesn’t end in a 5 or 0 then round to nearest 5 dollar mark; ex. P133 would go for $135.
Frequently Asked Questions about our Computers for Sale What can these computers do? The retail sign for each system will give you information about system speed and memory, as well as details about modem speed, monitor type, operating system and loaded software. Can they get you on the internet? Yes. All our systems have modems for connecting to the internet by a phone line. Modem speed for each system is listed in the sign for each system.
Pentium 166MHz w/ 2GB Hard Drive $185.00 only Compaq Presario 33.4 kbps Modem 8x CDROM 64 MB RAM 15” SVGA Color Monitor Keyboard and Mouse Loaded with Windows98, Acrobat Reader, and WinZip * ** All computer equipment sold ‘as is’, with no express warranties or guarantee made by Goodwill Industries See cashier for return policy DATE RETAILED: _____/_____/_____ DATE SOLD: _____/_____/_____ Retail Sign_CPU_Template.
BRAND – Ink Jet Printer * ** All electronic equipment sold ‘as is’, with no express warranties or guarantee made by Goodwill Industries See cashier for return policy DATE RETAILED: _____/_____/_____ DATE SOLD: _____/_____/_____ TN 052302A ___________________________________________________________________________________ RetailSign_LP_Template.
BRAND - ____” Screen ___ w/ Remote (if checked) ___ Cable Ready (if checked) * ** All electronic equipment sold ‘as is’, with no express warranties or guarantee made by Goodwill Industries See cashier for return policy DATE RETAILED: _____/_____/_____ DATE SOLD: _____/_____/_____ TN 052302A ___________________________________________________________________________________ RetailSign_TV_Template.
ELECTRICAL SAFETY RECOMMENDATIONS 1. PREVENTION PREVENTION must be the primary goal of any occupational safety program. However, since contact with electrical energy occurs even in facilities that promote safety, safety programs should provide for an appropriate emergency medical response. 2. SAFE WORK PRACTICES No one who works with electric energy should work alone, and in many instances, a "buddy system" should be established.
How to Perform ADULT CPR This document is intended as a supplement to information learned in a complete CPR course instructed by the American Heart Association. It is not to be used as your only guide for CPR and does not replace formal training in CPR. Please use this only as a guideline for the proper steps in CPR, and replace any information below with information deemed more current by your local CPR professional.
