User Guide VSP735 SIP Endpoint Deskset
Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the back of the deskset.
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D.
21. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.
User Guide VSP735 SIP Endpoint Deskset Table of Contents Making calls..................................................22 Important Safety Information Putting a call on hold................................25 Answering calls...........................................24 Managing calls with FLASH..................26 Important safety instructions................... 4 Forwarding calls..........................................27 Introduction Transferring calls........................................
Deregistering a cordless headset.......54 User Preferences.......................................68 Deregistering the cordless headset without the deskset....................................54 Directory.........................................................70 Speed Dial.....................................................73 Cordless accessory registration and deregistration time-out.............................54 Troubleshooting General issues.............................................
Introduction This user’s manual contains detailed instructions for using your VSP735 deskset. Please read this user’s manual before using your telephone. Deskset features The VTech VSP735 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.
Quick Reference Guide Front panel features MESSAGE WAITING indicator Flashes when you have a new voice message. Programmable keys Can be programmed to perform various functions or access various features. For example: • Press to access a line to make a call. • Press to dial a monitored extension or a quick-dial number. • Press to turn a feature such as Do Not Disturb on and off. Key label card To write labels, remove the plastic cover (secured by tabs top, bottom and sides).
Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 77. MUTE During a call, press to prevent your voice from being heard. HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call. VOLUME • During a call, press to adjust the listening volume. • During message playback, press to adjust the playback volume.
Quick Reference Guide Programmable keys The table below lists the default settings for the programmable keys. The key assignments on your phone may be different. Some keys may be programmed as Quick Dial keys, for example. Ask your system administrator about your phone’s programmable key configuration.
Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location. Install the phone close to a router or network switch. You can power the phone using the supplied power adapter or Power over Ethernet (PoE—Class 3). If you are not using PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall.
Deskset Installation Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting • Excessive dust sources such as a workshop or garage • Excessive moisture • Extremely low temperature • Mechanical vibration or shock such as on top of a washing machine or work bench 14
Deskset Installation Connecting the phone Router Plug the large end of the phone power adapter into an electrical outlet not controlled by a wall switch (if PoE cannot be provided through Ethernet cable). Plug the other end of the Ethernet cable into the router connecting to your console. Route the Ethernet cable and power cord through these slots. Plug the small end of the phone power adapter into the power jack at the back of the phone (if PoE cannot be provided through Ethernet cable).
Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. Lift the kickstand and flip it back. Let it rest at its maximum angle. 2. Snap the stand onto the two snap points on the deskset base. 3. Plug the end of the coiled handset cord into the jack on the left side of the telephone. 4. Lift the deskset base to the desired angle. There are three pairs of grooves designed to hold the phone at different angles for optimum visibility. 5.
Deskset Installation Installing the phone (continued) 6. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ), and plug the other end of the cable into your network router or switch. If the deskset is not using power from a PoE-capable network router or switch: a. Connect the supplied power adapter to the deskset power jack. b. Plug the power adapter into an electrical outlet that is not controlled by a wall switch.
Deskset Installation To mount the phone on the wall (continued) 4. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ). 5. If the deskset is not using power from a PoE-capable network router or switch, connect the supplied power adapter to the deskset power jack. 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate.
Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet. 3. See “Installing the phone” section above.
Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. 11:09pm 01/25/14 John Smith 2325550176 From the Idle screen, you can press: • Line to select another line (SIP Account). When you make a call, the phone will use this line. See “Making calls” on page 22. Note: Line appears only if more than one SIP account is registered to your phone.
Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured.
Using the Phone Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then going off hook to call the number. To go off hook and make a call: 1. To use the default line, lift the handset, press HEADSET, or press SPEAKER. To use a specific line, press a Line key.
Using the phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. SP -RKQ 6PLWK &DQFHO %DFNVSF 'LDO • Press Backspc if you enter an incorrect digit. • Press 123 to change from entering digits to entering letters (if you need to enter a domain name as part of the number). 2. Dial the number by: • Pressing Dial . The phone will use the preferred audio mode (speaker or headset) until you lift the handset.
Using the Phone Answering calls To answer a call: Lift the handset, or press Answer , SPEAKER, or HEADSET. SP -RKQ 6PLWK &DOO IURP $QJHOD 0DUWLQ $QVZHU 5HMHFW )RUZDUG 6LOHQFH • You can also press a flashing green Line key to answer that incoming call. • If you have multiple incoming calls, (as indicated by select the call you want to answer. ), press q or p to On the incoming call screen, you can also press: • • Reject to terminate the incoming call.
Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 35. To put a call on hold: During a call, press HOLD on the deskset. The On hold screen appears. The programmable key for that line flashes green slowly.
Using the Phone Managing calls with FLASH The FLASH hard key can be used to make or answer an additional call when already on a call. • During a call, press FLASH to make a new call. Your current call will be put on hold. SP -RKQ 6PLWK 2Q D FDOO $QJHOD 0DUWLQ (QG • +ROG 7UDQVIHU -RKQ 6PLWK â &DQFHO &RQI %DFNVSF 'LDO During a call, press FLASH to answer an incoming call. Your current call will be put on hold.
Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first. For example, your deskset may be set to forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself.
Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward . The deskset stops ringing and the Forward to screen appears. SP -RKQ 6PLWK )RUZDUG WR &DQFHO 2. Press a programmable key (if available) to display the directory, redial list, or call history. You can also navigate to the call history or directory using the deskset Features menu.
Using the Phone Forwarding calls (continued) SP -RKQ 6PLWK )RUZDUG WR 2325551234 &DQFHO %DFNVSF )RUZDUG 4. Press Forward to forward the call to the number. Your phone returns to idle mode if you have no other active calls. Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer.
Using the Phone Transferring calls (continued) SP -RKQ 6PLWK 2Q D FDOO (QG 6SOLW 7UDQVI The Call transferred screen appears, and your phone returns to idle mode. SP -RKQ 6PLWK 2Q D FDOO &DOO WUDQVIHUUHG $QJHOD 0DUWLQ (QG +ROG 7UDQVIHU &RQI To cancel the transfer, press: • • • Cancel on the transfer setup screen. The active call screen reappears. End when the second call is active.
Using the Phone Transferring calls (continued) 2. Press Blind . 3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 4. Press Transf , or wait for the phone to automatically dial, once it recognizes a valid number. The Call transferred screen appears, and your phone returns to idle mode. SP -RKQ 6PLWK %OLQG WUDQVIHU WR &DQFHO To transfer a call to a held call: 1.
Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press Conf . The call is automatically put on hold and the conference setup screen appears. SP -RKQ 6PLWK 2Q D FDOO $QJHOD 0DUWLQ (QG +ROG SP 7UDQVIHU â -RKQ 6PLWK &RQIHUHQFH ZLWK &DQFHO &RQI 2.
Using the Phone Making a conference call (continued) 2. Press ConfCall . The call is automatically put on hold, and a Conf. with target screen showing all calls on hold appears. SP -RKQ 6PLWK 2Q D FDOO $QJHOD 0DUWLQ ;IHU&DOO Conf. with target: Charlie Johnson 5551231234 2/2 â %DFN &RQI&DOO 6HOHFW 3. Highlight the desired call and press Select . You can now talk to the caller you selected.
Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also flashes whenever you have new messages. SP -RKQ 6PLWK &OHDU Message 1HZ 0HVVDJH 9LHZ On the New Message alert screen, you can press: • • Clear to return to the Idle screen. View to access your messages. The Messages menu appears. /,1( /,1( /,1( /,1( /,1( %DFN 6HOHFW The Messages menu displays the mailboxes you can access from your phone.
Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset. Incoming calls on a shared line will ring every deskset that shares that line.
Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically. SP -RKQ 6PLWK 3ULYDWH KROG Press and hold the HOLD key for 2 seconds.
Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension and intercept ringing calls. Note: Your system administrator sets up Busy Lamp Field keys.
Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function. To send a server-based page: 1. Press the Page feature key. Your phone will dial out the Page Feature Access Code. 11:09pm 01/25/14 SP John Smith 2325550176 -RKQ 6PLWK â &DOOLQJ Line CallFwd Directory (QG Settings 2.
Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can: • Press p or q to highlight the desired menu, then press SELECT. • Press the dial pad key that matches the number of the desired menu. To access the Features menu: 1. When the phone is idle, press MENU. The Main Menu appears. 2.
Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting See Description page… 1. Do Not Disturb 41 Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis. The system administrator can enable you to answer incoming calls when DND is on. When DND answering is enabled, the Line key flashes for incoming calls and the incoming call screen appears.
Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off. 'R 1RW 'LVWXUE /LQH 2II /LQH 2II /LQH 2II /LQH 2II /LQH 2II &DQFHO 6DYH 4. When the desired line is highlighted, press t or u to turn Do Not Disturb On or Off. 5. Press Save .
Phone Features Using the Call menu (continued) 4. On the next screen, press q to highlight the desired option: • Call forward always • Call forward busy • Call forward no ans. /,1( &DOO IRUZDUG DOZD\V &DOO IRUZDUG EXV\ &DOO IRUZDUG QR DQV %DFN 6HOHFW 5. Press SELECT. 6. On the next screen, press t or u to turn call forwarding On or Off. /,1( $OZD\V 2II 1XPEHU &DQFHO 6DYH 7. Press q. 8. Enter the number to which you would like to forward calls. 9.
Phone Features Using the Call menu (continued) To block anonymous callers: 1. From the Call menu, press q to highlight Block anonymous. 2. Press SELECT. The Block anonymous menu appears. Block anonymous Line 1: Off Line 2: Off Line 3: Off Line 4: Off Line 5: Off &DQFHO 6DYH 3. Highlight the desired line, and then press t or u to turn anonymous call blocking On or Off for that line. 4. Press Save . To dial as an anonymous caller: 1. From the Call menu, press q to highlight Dial as anonymous.
Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. Missed call alert Show alert: On &DQFHO 6DYH 3. Press t or u to turn missed call alerts On or Off. 4. Press Save . To enable call waiting alerts: 1. From the Call menu, press q to highlight Call waiting. 2. Press SELECT. The Call waiting menu appears. Call waiting Show alert: On &DQFHO 6DYH 3.
Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and home. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes. To view the local directory: 1.
Phone Features Using the local directory (continued) The following soft keys are available when viewing a directory entry: Back Returns to Directories screen Dial Dials the entry Add Allows you to add a new entry LastNme Sorts the list by last name from the top of the list Type Displays the contact’s other numbers: Work, Mobile, Home Edit Allows you to change the entry Search Allows you to search the list alphabetically by first or last name Deletes the entry Del.
Phone Features Using the local directory (continued) The directory entry edit screen appears. 3. Use the dial pad keys to change the first name, last name, and contact numbers as desired. • You can edit the name and numbers, and change the ringtone. • Press ABC to switch between entering upper-case letters, lower-case letters, and numbers. • Press Backspc to delete incorrect characters. • After completing a line, press q to move to the next line. 4. Press Save . To search directory entries: 1.
Phone Features Using the local directory (continued) The first entry found appears. If more than one entry was found, press p or q to view other entries. To delete a directory entry: 1. Press p or q or Search to view the desired directory entry. 2. Press t or u until the Delete soft key appears. /RFDO $QJHOD 0DUWLQ :RUN %URQZ\Q 0F'RQDOG :RUN &KDUOLH -RKQVRQ :RUN (GLW 6HDUFK $GG 'HOHWH 3. Press Delete . 4.
Phone Features Call history (continued) • Dialed calls—all outgoing calls. You can use this as a redial list. To view the call history: 1. When the phone is idle, press Menu. 2. If necessary, press p or q to highlight Features, then press SELECT. 3. Press p or q to highlight Call History, then press SELECT. The Call History screen appears. &DOO KLVWRU\ $OO FDOOV 0LVVHG FDOOV 5HFHLYHG FDOOV 'LDOHG FDOOV %DFN 'HO DOO 9LHZ 4. Press q to highlight the desired call history folder. 5.
Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Back Returns to the Call History list Dial Dials the entry Delete Edit Dial Deletes the entry Displays the predial screen so you can edit the number before dialing Info Save Displays additional call information, such as time and duration Saves the call information to the local directory To call a call history entry: 1. While viewing the desired entry, press immediately. Dial .
Phone Features Call history (continued) • To save the entry to your blacklist, highlight Blacklist and then press SELECT. 4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. First name: Mary Williams Last name: Work: 2325551234 Mobile: Home: Ringer: Auto Line: Default &DQFHO %DFNVSF $%& 6DYH • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press Backspc to delete incorrect characters. 5.
Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI. See “Speed Dial” on page 73. Entering speed dial numbers To add a speed dial entry: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3. Press q to highlight Speed dial, and then press SELECT.
Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP735 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed. To register the cordless headset: 1. When the phone is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3.
Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3. Press q to highlight DECT Headset, and then press SELECT. The DECT headset menu appears. 4. Press q to highlight Deregister, and then press Select .
Status Finding the software version To view the software version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status screen, press q to highlight Product Info, and then press SELECT. Status 1HWZRUN /LQH 3URGXFW ,QIR %DFN 6HOHFW 4. On the Product Info screen, find Software Ver. 3URGXFW ,QIR 0RGHO 1R 963 6HULDO 1R 8.
Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 63. Using the User Settings menu To view the User Settings menu: 1. When the phone is idle, press Settings . The User Settings menu appears.
Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 8VHU VHWWLQJV 3UHIHUHQFHV 'LVSOD\ $XGLR '(&7 KHDGVHW %DFN 6HOHFW 2. On the User Settings menu, ensure that Preferences is highlighted and then press SELECT. The Preferences menu appears. Preferences /DQJXDJH 'DWH 7LPH 5HVWDUW SKRQH %DFN 6HOHFW 3.
Configuring the Phone Setting the language (continued) Language (QJOLVK 6SDQLVK )UHQFK %DFN 6HOHFW 2. Press p or q to highlight the desired language. 3. Press SELECT. Setting the date and time 1. From the Preferences menu, press q to highlight Date & Time, and then press SELECT. The Date & Time menu appears. Date & Time Clock Time: 12am/pm Clock date: MM/DD/YY Time Zone: GMT-8 DST: Enabled NTP server: Enabled Set manually: &DQFHO 6DYH To set the time format: 1.
Configuring the Phone Setting the date and time (continued) To set the Time Zone: 1. From the Date & Time menu, press q to highlight Time Zone. 2. Press t or u to select a setting. The time zone is set as an offset from GMT. For example, EST is -5, and PST is -8. 3. Press Save . To enable or disable the NTP (Network Time Protocol) server: 1. From the Date & Time menu, press q to highlight NTP server. 2. Press t or u to select Enabled or Disabled. 3. Press Save .
Configuring the Phone Display (continued) 'LVSOD\ &RQWUDVW /HYHO %DFNOLJKW 21 2II %DFNOLJKW LGOH 2II 7LPHRXW 6HFRQGV &DQFHO 6DYH To set the contrast level: 1. From the Display menu, ensure that Contrast is highlighted. 2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting). 3. Press Save . To set the backlight level that applies when the phone is active: 1. From the Display menu, press q to highlight Backlight ON. 2.
Configuring the Phone Audio (continued) To use the Audio menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press q to highlight Audio, then press SELECT. The Audio menu appears. Audio 5LQJHU WRQH .H\ WRQH $XGLR PRGH %DFN 6HOHFW To select different ringer tones for each line: 1. From the Audio menu, ensure that Ringer tone is highlighted and then press Select . 2.
Configuring the Phone Audio (continued) To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. Key tone Key tone: On &DQFHO 6DYH 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent. 3. Press Save . To set the audio mode: 1. From the Audio menu, press q to highlight Audio mode and then press SELECT. The Audio mode menu appears. $XGLR PRGH 6SHDNHU +HDGVHW %DFN 6HOHFW 2.
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • User Preferences • Speed Dial • Directory • Blacklist • Call History • User Password The WebUI also has a Status page, where you can view network status and general information about your phone. To access the WebUI: 1.
WebUI Using the WebUI (continued) Network IP: 10.88.51.133 DHCP: Enable Subnet Mask: 255.255.0.0 Gateway: 10.88.3.120 DNS 1: 10.88.126.31 DNS 2: 10.88.126.10 SNTP: us.pool.ntp.org d. On the Network screen, note the IP Address. 3. On your computer, open an Internet browser. Depending on your browser, some of the pages presented here may look different and have different controls. 4. Type the phone IP address in the browser address bar and press ENTER on your computer keyboard.
WebUI Status The Status page shows: • General information about your phone, including model, MAC address, and software version. • Account Status information about your SIP account registration. • Network information regarding your phone’s network address and network connection. • Cordless Status indicating whether a cordless headset is registered to the deskset. The Status page has no settings that you can change. You may need some of the status information for troubleshooting purposes.
WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account. Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on page 40.
WebUI Call Settings (continued) Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account. Target Number Enter a number to which calls will be forwarded when the line is busy.
WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range Default WebUI Language Sets the language that appears on the WebUI. Any language supported by your phone. For example, English, French, Spanish, etc. English Phone Language Sets the language that appears on your phone.
WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Reminder Tone Enables or disables the call hold reminder tone. n/a — Select to enable Enabled 10–300 seconds 30 seconds Tone Interval (secs) Sets the interval for the call hold reminder tone. Call Waiting Settings Setting Description Range Default Call Waiting Off Rejects additional incoming calls. No notification appears on the screen.
WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file. The export function lets you back up your contacts to your computer. Phone numbers appear as links.
WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry: 1. Click Add New Entry. The Create Local Directory Entry page appears. 2. Enter the required information.
WebUI Directory (continued) 3. Click Save. To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .
WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0). For each speed dial number you enter, you must assign the account on which the number will be dialed out.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack. If powered by PoE, ensure that the network switch is providing power through the correct ports. The DECT headset doesn’t register.
Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels 5 Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.
Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys.
Soft Keys Index of soft keys (continued) Label Description Resume Save Resumes a call put on hold 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu Conf Confirms to set up conference Transf Confirms to transfer call Silence 1) Silences ringer 2) Stops current call screening 3) Silences chime tone Split Status Transfer Breaks a conference or call progress into multiple calls Acces
Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone near a sink, bathtub or shower.
GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
