User Guide VSP725 SIP Endpoint Deskset
Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Please note the serial number of your product, which can be found on the back of the deskset.
Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used. 13. Do not overload wall outlets and extension cords. 14. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: A. When the power supply cord or plug is damaged or frayed. B. If liquid has been spilled onto the product. C. If the product has been exposed to rain or water. D.
21. CAUTION: Keep small metallic objects such as pins and staples away from the handset receiver.
User Guide VSP725 SIP Endpoint Deskset Table of Contents Putting a call on hold................................23 Important Safety Information Transferring calls........................................26 Forwarding calls..........................................24 Making a conference call........................28 Important safety instructions................... 4 Retrieving messages................................30 Introduction Using a shared line....................................
Cordless accessory registration and deregistration time-out.............................48 Speed Dial.....................................................65 Status General issues.............................................66 Troubleshooting Finding the software version.................49 Specifications Configuring the Phone Electrical and environmental specifications................................................67 Using the User Settings menu.............50 Preferences...........................
Introduction This user’s manual contains detailed instructions for using your VSP725 deskset. Please read this user’s manual before using your telephone. Deskset features The VTech VSP725 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.
Quick Reference Guide Front panel features MESSAGE WAITING indicator Flashes when you have a new voice message. Programmable keys Can be programmed to perform various functions or access various features. For example: • Press to access a line to make a call. • Press to dial a monitored extension or a quick-dial number. • Press to turn a feature such as Do Not Disturb on and off. Key label card To write on the key label card, pull out the card from under the plastic cover.
Quick Reference Guide Dial pad and audio keys Dial pad Use to dial numbers and enter text. For a list of special characters you can enter with the dial pad, see page 69. HEADSET When a headset is connected to the deskset, press to make, answer, or hang up a call. MUTE During a call, press to prevent your voice from being heard. VOLUME • During a call, press to adjust the listening volume. • During message playback, press to adjust the playback volume.
Quick Reference Guide Other possible programmable key settings • Quick Dial • BLF—Busy lamp field keys let you monitor activity at other phones. The key LED indicates call status. See “Programmable feature key lights” on page 19. • Call Forward Busy • Call Forward No Answer • Page—If this feature is enabled, press the Page key to call one or a group of phones. Your system administrator can configure a page to be automatically answered.
Deskset Installation Overview This section assumes that your network infrastructure is established and that your IP PBX service has been ordered and configured for your location. Install the phone close to a router or network switch. You can power the phone using the supplied power adapter or Power over Ethernet (PoE—Class 2). If you are not using PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall.
Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting • Excessive dust sources such as a workshop or garage • Excessive moisture • Extremely low temperature • Mechanical vibration or shock such as on top of a washing machine or work bench 14
Deskset Installation Rear panel features Deskset stand slots Wall mounting slots Network port PC port Power jack Handset jack Corded headset jack Connecting the phone IMPORTANT INFORMATION 1. Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com, or call 1 (888) 370-2006. 2. The power adapter is intended to be correctly oriented in a vertical or floor mount position.
3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the deskset (marked by ), and plug the other end of the cable into your network router or switch. Note: You may need to use a network switch connected to your router if your router does not have sufficient ports for the number of phones you want to install. If you use a network switch, connect the phone to the switch instead of the router in the previous step. 4.
Deskset Installation To mount the phone on the wall: 1. Prepare the wall-mount screws. The deskset will fit onto wall-mount screws with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard wall plates have screw centers 3 ¼ inches (8.2 cm) apart. 2. Put the corded handset aside. Use a screwdriver or coin to rotate the handset tab 180 degrees. The protruding edge of the tab holds the corded handset when the phone is mounted on the wall. 3.
Using the Phone Idle screen The Idle screen appears after the phone is connected and configured for your SIP PBX service. The Idle screen indicates that you have no active or held calls. From the Idle screen, you can press: • Directory to view the directories that are available to you. See “Using the local directory” on page 40. • Line to select another line (SIP Account). When you make a call, the phone will use this line. See “Making calls” on page 20.
Using the Phone Programmable feature key lights The programmable feature key lights indicate call status and other information, depending on how the key is configured.
Using the Phone Main menu items 1. Features (see page 35) 3. User Settings (see page 50) 2. Status (see page 49) 4. Admin Settings (available only to your system administrator) Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then dialing a number.
Using the Phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. • Press Backspc if you enter an incorrect digit. • Press 123 to change from entering digits to entering letters (if you need to enter a domain name as part of the number). 2. Dial the number by: • Pressing Dial . The phone will use the preferred audio mode (speaker or headset) until you lift the handset. • Lifting the handset. • Pressing the desired Line key.
Using the Phone Answering calls To answer a call: 1. Lift the handset, or press Answer , SPEAKER, or HEADSET. • You can also press a flashing green Line key to answer that incoming call. • If you have multiple incoming calls, (as indicated by to select the call you want to answer. ), press q or p On the incoming call screen, you can also press: • • Reject to terminate the incoming call. Forward to forward the call to another number.
Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Putting a shared-line call on hold” on page 31. To put a call on hold: 1. During a call, press HOLD on the deskset. The On hold screen appears. The programmable key for that line flashes green slowly.
Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from the directory, redial list, or call history. Note: Your deskset Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first. For example, your deskset may be set to forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself.
Using the Phone Forwarding calls (continued) To forward a call using the directory, redial list, or call history: 1. When an incoming call appears, press Forward . The deskset stops ringing and the Forward to screen appears. 2. Press a programmable key (if available) to display the directory, redial list, or call history. You can also navigate to the call history or directory using the deskset Features menu. Select the call history folder or directory you want to access. 3.
Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call. If you do not talk to the transfer recipient before transferring the call, you are making a “blind” transfer. You can also transfer a call to a held call. To transfer a call (supervised): 1.
Using the Phone Transferring calls (continued) To transfer a call (blind): 1. During a call, press Transfer . The call is automatically put on hold and the transfer setup screen appears. â 2. Press Blind . 3. Dial the number to which you want to transfer the call. You can also use a number from a list, such as the Directory or Call History. 4. Press Transf , or wait for the phone to automatically dial, once it recognizes a valid number.
Using the Phone Making a conference call You can hold a conference call between yourself and two other callers. To make a conference call: 1. During a call, press Conf . The call is automatically put on hold and the conference setup screen appears. â 2. Dial the second number for the other party you want to join your conference. You can also use a number from a list, such as the Directory or Call History. 3. When the second call is established, press and the conference screen appears. Conf .
Using the Phone Making a conference call (continued) When you have an active call and a held call, you can also create a conference with the held call. To create a conference with a held call: 1. During a call, press t or u to view the next set of soft keys. 2. Press ConfCall . The call is automatically put on hold, and a Conf. with target screen showing all calls on hold appears. â 3. Highlight the desired call and press Select . You can now talk to the caller you selected. 4. Press Conf .
Using the Phone Retrieving messages The phone alerts you when you have a new message. The Message Waiting indicator also flashes whenever you have new messages. On the New Message alert screen, you can press: • Exit to return to the Idle screen. • View to access your messages. The Messages menu appears. The Messages menu displays the mailboxes you can access from your phone. If your phone has more than one line, you may be able to access multiple mailboxes.
Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset. Incoming calls on a shared line will ring every deskset that shares that line.
Using the Phone Putting a shared-line call on hold (continued) When you transfer a call or start a conference call, the other call is put on private hold automatically. During the transfer or conference setup process, no other desksets can retrieve the call on hold. As well, when you are on a call and you answer another incoming call or retrieve another call on hold, your first call is put on private hold automatically. To put a call on private hold manually: • Press and hold the HOLD key for 2 seconds.
Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys and LEDs represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only. You can use the BLF key as a quick dial key to call the extension and intercept ringing calls. Note: Your system administrator sets up Busy Lamp Field keys.
Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function. To send a server-based page: 1. Press the Page feature key. Your phone will dial out the Page Feature Access Code. â 2. Follow the voice prompts to page. To send a multicast page: 1. Press the Multicast Page feature key.
Phone Features Using the Features menu On the Features menu, you can manage incoming calls, use the Directory, access your messages, view your call history, and manage your speed dial numbers. Navigating menus To select a submenu on a numbered list, you can: • Press p or q to highlight the desired menu, then press SELECT. • Press the dial pad key that matches the number of the desired menu. To access the Features menu: 1. When the phone is idle, press MENU. The Main Menu appears. 2.
Phone Features Using the Call menu On the Call menu, you can manage how your phone handles incoming calls. The settings available on the Call menu include: Setting See Description page… 1. Do Not Disturb 37 Silences incoming ringing and paging. Do Not Disturb (DND) is set on a per-line basis. The system administrator can enable you to answer incoming calls when DND is on. When DND answering is enabled, the Line key flashes for incoming calls and the incoming call screen appears.
Phone Features Using the Call menu (continued) To set Do Not Disturb: 1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb. 2. Press SELECT. 3. On the Do Not Disturb menu, highlight the line for which you want to turn Do Not Disturb On or Off. 4. When the desired line is highlighted, press t or u to turn Do Not Disturb On or Off. 5. Press Save . When Do Not Disturb is on, DND appears on the idle screen. To set Call forward: 1.
Phone Features Using the Call menu (continued) 6. On the next screen, press t or u to turn call forwarding On or Off. 7. Press q. 8. Enter the number to which you would like to forward calls. 9. (If you selected Call forward no ans earlier) Press q. 10. (If you selected Call forward no ans earlier) Press t or u to set the No answer delay between 1 to 10 rings. 11. Press Save . When Call forward is on, FWD appears on the idle screen.
Phone Features Using the Call menu (continued) To enable missed call alerts: 1. From the Call menu, press q to highlight Missed call alert. 2. Press SELECT. The Missed call alert menu appears. 3. Press t or u to turn missed call alerts On or Off. 4. Press Save . To enable call waiting alerts: 1. From the Call menu, press q to highlight Call waiting. 2. Press SELECT. The Call waiting menu appears. 3. Press t or u to turn call waiting alerts On or Off. 4. Press Save .
Phone Features Using the local directory You can store the names and phone numbers for up to 200 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and home. You can also select a ringtone for that contact. Later, you can edit entries if their contact information changes. To view the local directory: 1.
Phone Features Using the local directory (continued) To call a contact: 1. Press p or q or Search to view the desired directory entry. 2. To view other numbers for the entry, press Type . 3. When the desired number appears, press Dial . Note: If you view a directory entry when the deskset is in dial mode, an Insert soft key appears instead of Dial . Press Insert to place the entry’s number into the number field and then press Dial to dial the number.
Phone Features Using the local directory (continued) To search directory entries: 1. From the Directories screen or from a directory entry, press Search . The Local directory search screen appears. 2. To filter your search by first name or last name, press t or u. 3. Press q to move to the Search field. 4. Press a dial pad key to enter a letter for your first name or last name search. Press 2 once for A, or three times for C, for example. 5. Press Search .
Phone Features Blacklist The directory also includes a blacklist, which is a list of numbers that cannot reach your phone. If you experience nuisance calls, you can add the callers’ contact information to the blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The Blacklist can be viewed and edited in the same way as the Local directory but is a completely separate directory listing.
Phone Features Call history (continued) The following soft keys are available when viewing a call history entry: Delete Deletes the entry Save Saves the call information to the local directory Dial Dials the entry Edit Dial Displays the predial screen so you can edit the number before dialing To call a call history entry: 1. While viewing the desired entry, press immediately. Dial . The phone dials the number –or– Press Edit Dial .
4. The directory add/edit screen appears. The deskset automatically fills in the name and number, if available. • If necessary, edit the name and number. Press q to move the cursor to the next line. • Press Backspc to delete incorrect characters. 5. Press Save to save the entry. To delete a single call history entry: 1. While viewing the desired entry, press Delete . To delete multiple call history entries: 1.
Speed Dial The speed dial menu allows you to enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press and hold 0). You can also enter speed dial numbers using the WebUI. See “Speed Dial” on page 65. Entering speed dial numbers To add a speed dial entry: 1. When the phone is idle, press Menu. 2. With Features highlighted, press SELECT. 3.
Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP725 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. Note: The headset must be in the charger, otherwise registration cannot proceed. To register the cordless headset: 1. When the phone is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3.
Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. When the phone to which the headset is registered is idle, press Menu. 2. Press q to highlight User Settings, and then press SELECT. 3. Press q to highlight DECT Headset, and then press SELECT. The DECT headset menu appears. 4. Press q to highlight Deregister, and then press Select .
Status Finding the software version To view the software version of your phone: 1. When the phone is idle, press MENU. 2. On the Main menu, press q to highlight Status, and then press SELECT. 3. On the Status screen, press q to highlight Product Info, and then press SELECT. 4. On the Product Info screen, press q until Software Ver. appears.
Configuring the Phone You can configure the phone using one of two methods: 1. The User Settings menu on the phone 2. The WebUI, which you access using your Internet browser. This section describes the User Settings menu. For information about the WebUI, see page 56. Using the User Settings menu To view the User Settings menu: 1. When the phone is idle, press Settings . The User Settings menu appears.
Configuring the Phone Preferences Use the Preferences menu to set the language, date and time formats, and restart the phone. To use the Preferences menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. On the User Settings menu, ensure that Preferences is highlighted and then press SELECT. The Preferences menu appears. 3. Press p or q to highlight the desired option, and then press SELECT.
Configuring the Phone Setting the date and time (continued) To set the time format: 1. From the Date & Time menu, ensure that Clock Time is highlighted. 2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock. 3. Press Save . To set the date format that appears on the idle screen: 1. From the Date & Time menu, press q to highlight Clock date. 2. Press t or u to select the desired date format (DD/MM/YY, MM/DD/YY, YY/ MM/DD) 3. Press Save . To set the Time Zone: 1.
Configuring the Phone Display Use the Display menu to set screen appearance and backlight behavior. To use the Display menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press p or q to highlight User Settings, then press SELECT. 3. Press p or q to highlight Display, then press SELECT. The Display menu appears. To set the contrast level: 1. From the Display menu, ensure that Contrast is highlighted. 2.
Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. Note: To adjust the ringer volume, press the deskset VOLUME q or p keys while the phone is idle. To use the Audio menu: 1. When the phone is idle, press Settings . The User Settings menu appears. 2. Press q to highlight Audio, then press SELECT. The Audio menu appears. To select different ringer tones for each line: 1.
Configuring the Phone To set the key tone: 1. From the Audio menu, press q to highlight Key tone and then press SELECT. The Key tone menu appears. 2. On the Key tone menu, press t or u to turn key tones on or off. When off, key presses are silent. 3. Press Save . To set the audio mode: 1. From the Audio menu, press q to highlight Audio mode and then press SELECT. The Audio mode menu appears. 2. On the Audio mode menu, press q to highlight the desired audio mode (Speaker, Headset, or DECT Headset).
WebUI Using the WebUI Use an Internet browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI, you can configure the following features: • Call Settings • Preferences • Speed Dial • Directory • Blacklist • Call History • User Password The WebUI also has a Status page, where you can view network status and general information about your phone. To access the WebUI: 1.
5. Under User Name, enter user. 6. Under Password, enter user, or your own password, if you have created one. You can create or change a password after you log on. 7. Click Log In. The WebUI appears. Click topics from the navigation bar at the top of the page, and then click the desired setting on the left side of the WebUI to see the page for that setting. You view and change settings in two different types of fields: drop-down lists and entry fields into which you type information.
WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account. Call Settings include Do Not Disturb and Call Forward settings. You can also set Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on page 36.
Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account. Target Number Enter a number to which calls will be forwarded when the line is busy. Enable Call Forward Select to enable call forwarding for unanswered calls on that No Answer account.
WebUI Preferences On the Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range Default WebUI Language Sets the language that appears on the WebUI. Any language supported by your phone. For example, English, French, Spanish, etc. English Phone Language Sets the language that appears on your phone.
WebUI Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Reminder Tone Enables or disables the call hold reminder tone. n/a — Select to enable Enabled 10–300 seconds 30 seconds Tone Interval (secs) Sets the interval for the call hold reminder tone. Call Waiting Settings Setting Description Range Default Call Waiting Off Rejects additional incoming calls. No notification appears on the screen.
WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. The page also allows you to export your phone’s local directory or import a local directory file. The export function lets you back up your contacts to your computer. Phone numbers appear as links.
Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries To add a new directory entry: 1. Click Add New Entry. The Create Local Directory Entry page appears. 2. Enter the required information. At minimum, a first and last name are required.
WebUI To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries. After importing a directory file, you can add, edit, or delete entries as desired. Note: Directory files are .xml files containing contacts and contact information.
WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0). For each speed dial number you enter, you must assign the account on which the number will be dialed out.
Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack. If powered by PoE, ensure that the network switch is providing power through the correct ports. The DECT headset doesn’t register.
• The caller must be calling from an area that supports caller ID. • Both your telephone service provider and your caller’s service provider must use caller ID compatible equipment. Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels 5 Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.
Soft Keys Index of soft keys The table below provides an alphabetical list of the labels that appear above the deskset soft keys.
Soft Keys Index of soft keys (continued) Label Description Resume Save Resumes a call put on hold 1) Saves current setting 2) Begins save process Search Opens the Directory search editor Select Selects a highlighted option Settings Opens the User settings menu Conf Confirms to set up conference Transf Split Status Transfer Confirms to transfer call Breaks a conference or call progress into multiple calls Access the status submenu Opens the live dialing editor to enter or insert digits of the tr
Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the corded handset in the rain, or handle it with wet hands. Do not install the telephone near a sink, bathtub or shower.
GPL License Information GPL code requests Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
