Specifications

VSP600/VSP601 Administrator and Provisioning Manual
66 Troubleshooting
Troubleshooting
If you have difficulty with your base station, please try the suggestions below. For
customer service, visit our website at
businessphones.vtech.com or call
1 [phone].
The DECT handset doesn’t register. “Registration failed” appears on the
screen.
 Ensure the handset is fully charged and in the charger.
 Ensure the handset is not already registered to another base station. If it has
been registered to another base station, deregister it.
The manual firmware upgrade or configuration update isn’t working.
 Before using the WebUI, ensure you have the latest version of your web
browser installed. Some menus and controls in older browsers may operate
differently than described in this manual.
 Ensure you have specified the correct path to the firmware and configuration
files on the SERVICING > Firmware Upgrade > Auto Upgrade page and
the SERVICING > Provisioning page.
Provisioning: “Use DHCP Option” is enabled, but the base station is not
getting a provisioning URL from the DHCP Server.
 Ensure that DHCP is enabled in Network settings.