User`s manual

Appendix

Troubleshooting

I cannot hear any ring tone from the cordless headset when there is an

incoming call.

• The headset does not have an external ringer. The ring tone can only be heard through the

headset earpiece.

• Make sure the headset ringer volume is not set to the lowest level (page 14).

• If you have pressed MUTE/

FLASH on the cordless headset when it is ringing, it mutes the ring

tone of the headset. The ring tone resumes on the next call.

• The headset may be too far from the telephone base. Move it closer to the telephone base.

• The layout of your home or ofce may be limiting the operating range. Try moving the

telephone base to another location, preferably on a higher location.

• If other telephones in your home are having the same problem, the problem is in the wiring or

telephone service. Contact your telephone service provider.

There is interference during a telephone conversation.

My calls fade out when I am using the cordless headset.

• The cordless headset may be out of range. Move it closer to the telephone base.

• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or

modem/surge protector) into a different location. If this doesn’t solve the problem, relocate

your telephone or modem farther apart from each other, or use a different surge protector.

• The location of your telephone base can impact the performance of your cordless headset. For

better reception, install the telephone base in a centralized location within your home or ofce,

away from walls or other obstructions. In many environments, relocating the telephone base to

a higher location improves overall performance.

• If other telephones in your home are having the same problem, the problem is in the wiring or

telephone service. Contact your telephone service provider.

I cannot register the headset.

• If you have already registered the maximum numbers of handsets and/or headsets that the

telephone system accommodates, you need to follow the deregistration instructions before

registering a headset. Refer to Add and register a headset on page 4 and Replace a

headset on page 5.

• Make sure that all registered handsets, registered headsets and telephone base are in idle

mode when registering a headset.

• Follow the steps on page 20 for the common cure for electronic equipment, then try again to