VCS754 SIP Conference Phone with Wireless Mics Administrator and Provisioning Manual Rev.
VCS754 Administrator and Provisioning Manual CONTENTS Preface ...................................................................................................... 6 Text Conventions ................................................................................................................ 7 Audience............................................................................................................................. 7 Related Documents ..........................................................
VCS754 Administrator and Provisioning Manual Backup Outbound Proxy Settings .................................................................34 Audio Settings ............................................................................................... 34 Quality of Service .......................................................................................... 35 Signaling Settings .........................................................................................
VCS754 Administrator and Provisioning Manual Time Zone and Daylight Savings Settings ....................................................63 Manual Time Settings.................................................................................... 64 Firmware Upgrade ............................................................................................... 65 Firmware Server Settings.............................................................................. 65 Manual Firmware Update and Upload .......
VCS754 Administrator and Provisioning Manual "speed_dial" Module: Speed Dial Settings...................................................................... 118 "ringersetting" Module: Distinctive Ringer Settings......................................................... 119 "file" Module: Imported File Settings...............................................................................120 General configuration file settings .....................................................................
VCS754 Administrator and Provisioning Manual PREFACE Congratulations on your purchase of this VTech product. Before using this VTech product, please read “Important Safety Information” on page 135 of this manual. Please thoroughly read this manual for all the feature operations and troubleshooting information necessary to install and operate your new VTech product. You can also visit our website at businessphones.vtech.com or call 1 (888) 370-2006.
VCS754 Administrator and Provisioning Manual Text Conventions Table 1 lists text formats and describes how they are used in this guide. Table 1. Description of Text Conventions Text Format Description Screen Identifies text that appears on a device screen or a WebUI page in a title, menu, or prompt. HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys. CallFwd Identifies a soft key. Notes provide important information about a feature or procedure.
VCS754 Administrator and Provisioning Manual CHAPTER 1 INTRODUCING THE VCS754 This administrator and provisioning guide contains detailed instructions for configuring the VCS754 SIP Conference Phone with Wireless Mics. Please read this guide before attempting to configure the VCS754. Some of the functions described in this chapter are duplicated in the Web User Interface (WebUI) described in the next chapter, but if you need to assign static IP addresses, they must be set at each device.
VCS754 Administrator and Provisioning Manual About the VCS754 conference phone The VTech VCS754 SIP Conference Phone with Wireless Mics is a full-featured business phone designed to work with popular SIP telephone (IP PBX) equipment and services. Once you have ordered and configured your SIP equipment or service, the VCS754 enable you to make and receive calls as you would with any other business phone.
VCS754 Administrator and Provisioning Manual Quick Reference Guide The external features of the VCS754 conference phone are described below. n a b m c d l e k j f g h i 1. Speaker 2. LCD screen 3. Status indicator 4. MENU/SELECT key 5. Navigation keys 6. TALK/OFF key 7. Dialing keys 8. Front microphone 9. MUTE ALL key 10. VOL key (ringer volume and listening volume) 11. Soft keys 12. Wireless mic 13. Charging contacts 14.
VCS754 Administrator and Provisioning Manual a c b d 1. Status indicator 2. Rear microphone 3. USB port 4.
VCS754 Administrator and Provisioning Manual Network Requirements A switched network topology is recommended for your LAN (using standard 10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s). The office LAN infrastructure should use Cat.-5/Cat.-5e cable. The VCS754 requires a wired connection to the LAN. However, wireless connections to other devices (such as laptops) in your office will not impede performance.
VCS754 Administrator and Provisioning Manual VCS754 Configuration Methods You can configure the VCS754 using one of the following methods: From the VCS754 itself, using the menus. The VCS754 menus are best suited to configuring a few settings, perhaps after the initial setup has been done. For administrators, the settings available on the VCS754 menus include network settings, account settings, and provisioning settings. See “Using the Admin Settings Menu” on page 19.
VCS754 Administrator and Provisioning Manual Customizing Soft Keys The configuration file allows you to select which soft keys can appear on the Idle screen, the Active Call screen, the Held Call screen and the Live Dial screen. You can also specify the position of each soft key. Some soft keys appear only under certain conditions. For example, the Line soft key on the Idle screen appears only if there is more than one registered SIP account.
VCS754 Administrator and Provisioning Manual CHAPTER 2 CONFIGURATION USING THE PHONE MENUS The VCS754 Main Menu has the following sub-menus: Features—manage calls, view and add directory entries, view call history, access messages, and use the speed dial menu. Status—view the VCS754 network status, account registration status, and product information. User Settings—allows the user to set the language for the display, configure the appearance of the display, and customize the audio settings.
VCS754 Administrator and Provisioning Manual Viewing the Main Menu To use the VCS754 menu: 1. When the VCS754 is idle, press MENU. The Main Menu appears. 2. Press or to highlight the desired sub-menu, and then press SELECT. You can also press a corresponding dial pad key to select a numbered menu item. Press 2 to view the Status menu, for example. Press SELECT or an appropriate soft key to save changes.
VCS754 Administrator and Provisioning Manual Table 2. Status menu summary Menu Information listed 1. Network IP address DHCP status (Enabled/Disabled) Subnet Mask Gateway IP address DNS server 1 IP address DNS server 2 IP address SNTP server URL MAC address 2. Line 3. Product Info Configuration Using the Phone Menus Lines and registration status.
VCS754 Administrator and Provisioning Manual Viewing Line status To view line status, from the Status menu, select Line. The Line menu lists the available lines, along with icons indicating each line's current registration status. Table 3. Line status icons Icon Description Line registered Line not registered To view complete status information for a line: 1. On the Line menu, press or to highlight the desired line, and then press SELECT. The full line status screen appears.
VCS754 Administrator and Provisioning Manual Using the Admin Settings Menu To access the Admin Settings menu: 1. When the VCS754 is idle, press MENU. The Main Menu appears. 2. Press or to highlight Admin settings, and then press SELECT. -orPress 4 (Admin settings) on the dial pad. 3. Use the dial pad to enter the admin password, and then press Enter . The default password is admin (press the 123 soft key to enter letters with the dial pad). The Admin settings are listed in Table 4. Table 4.
VCS754 Administrator and Provisioning Manual Using the Network Setting menu Use the Network setting menu to configure network-related settings for the VCS754. For more information about these settings, see “Basic Network Settings” on page 48 and “Advanced Network Settings” on page 49. To use the Network setting menu: 1. From the Admin Settings menu, press or to highlight Network setting, and then press SELECT. The Network setting menu appears. 2.
VCS754 Administrator and Provisioning Manual To enable or disable DHCP: 1. From the Network setting menu, press or to highlight DHCP, and then press SELECT. The DHCP screen appears. 2. Press or to select Enabled or Disabled, and then press Save . DHCP is enabled by default, which means the VCS754 will get its IP address from the network. When DHCP is disabled, you must enter a static IP address for the VCS754.
VCS754 Administrator and Provisioning Manual To set the VLAN ID for the VCS754: 1. From the Network setting menu, press or to highlight VLAN ID, and then press SELECT. 2. On the VLAN ID menu, press or to enable or disable the WAN VLan. 3. Press and enter the WAN port number. Use the dial pad and the Backspc soft key to enter characters. The valid range is 0 to 4095. 4. Press and then press or to enable or disable the PC port VLan. 5. Press and enter the PC port number.
VCS754 Administrator and Provisioning Manual To use the Line setting menu: 1. From the Admin Settings menu, press to highlight Line, and then press SELECT.The Line menu appears. 2. Highlight the desired line, if necessary, by pressing , and then press SELECT. The full configuration menu for that line appears.
VCS754 Administrator and Provisioning Manual Using the Provisioning menu Use the Provisioning menu to manually configure auto-provisioning settings. For more information about auto-provisioning, see “Provisioning” on page 67 and “Provisioning Using Configuration Files” on page 76. On the Provisioning menu you can configure: Server string—the URL of the provisioning server. The URL can include a complete path to the configuration file.
VCS754 Administrator and Provisioning Manual CHAPTER 3 USING THE WEBUI The WebUI allows you to configure all aspects of VCS754 conference phone operation, including account settings, programmable keys, network settings, contact lists, and provisioning settings. The WebUI is embedded in the VCS754 operating system. When you access the WebUI, you are accessing it on the device, not on the Internet. This chapter describes how to access the WebUI and configure VCS754 settings.
VCS754 Administrator and Provisioning Manual Using the Web User Interface (WebUI) The Web User Interface (WebUI) resides on the VCS754 conference phone. You can access it using an Internet browser.
VCS754 Administrator and Provisioning Manual To access the WebUI: 1. Ensure that your computer is connected to the same network as the VCS754. 2. Find the IP address of the VCS754: a. When the VCS754 is idle, press MENU. b. Press to highlight Status, and then press SELECT. c. With Network highlighted, press SELECT. The Network status screen appears. d. On the Network status screen, note the IP Address. 3. On your computer, open an Internet browser.
VCS754 Administrator and Provisioning Manual Saving your settings Most WebUI configuration pages have a button. Click you have made on the page. During a configuration session, click move on to the next WebUI page.
VCS754 Administrator and Provisioning Manual Status Page The WebUI System Status page is equivalent to the Status menu on the VCS754.
VCS754 Administrator and Provisioning Manual System Pages SIP Account Management On the SIP Account Management pages, you can enter the account settings for each line you have ordered from your service provider. The SIP Account settings are also available as parameters in the configuration file. See “"sip_account" Module: SIP Account Settings” on page 85.
VCS754 Administrator and Provisioning Manual Using the WebUI Setting Description Authentication password If authentication is enabled on the server, enter the authentication password for authentication with the server. Dial Plan Enter the dial plan, with dialing strings separated by a | symbol. See “Dial Plan” on page 32. Inter Digit Timeout (secs) Sets how long the VCS754 waits after any "P" (pause) in the dial string or in the dial plan.
VCS754 Administrator and Provisioning Manual Dial Plan The dial plan consists of a series of dialing rules, or strings, that determine whether what the user has dialed is valid and when the VCS754 should dial the number. Dialing rules must consist of the elements defined in the table below. Element Description x Any dial pad key from 0 to 9, including # and *. [0-9] Any two numbers separated by a hyphen, where the second number is greater than the first.
VCS754 Administrator and Provisioning Manual SIP Server Settings Setting Description Server address Enter the IP address or domain name for the SIP server. Server port Enter the port number that the SIP server will use. Registration Settings Setting Description Server address Enter the IP address or domain name for the registrar server. Server port Enter the port number that the registrar server will use. Expiration Enter the desired registration expiry time in seconds.
VCS754 Administrator and Provisioning Manual Backup Outbound Proxy Settings Setting Description Server address Enter the IP address or domain name for the backup proxy server. Server port Enter the port number that the backup proxy server will use. Audio Settings Using the WebUI Setting Description Ringer Tone Sets the ringer tone for incoming calls on the account. Codec priority 1 Select the codec to be used first during a call.
VCS754 Administrator and Provisioning Manual Quality of Service Setting Description DSCP (voice) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. DSCP (signalling) Enter the Differentiated Services Code Point (DSCP) value from the Quality of Service setting on your router or switch. Signaling Settings Using the WebUI Setting Description Local SIP port Enter the local SIP port.
VCS754 Administrator and Provisioning Manual Feature Access Codes Settings If your IP PBX service provider uses feature access codes, then enter the applicable codes here. Using the WebUI Setting Description Assignable to PFK? Paging Enter the paging access code. Yes Call Park Enter the call park access code. Broadsoft provides a feature access code for the park feature. Asterisk/Metaswitch provides a parking lot extension number for the park feature. Enter the parking lot extension number here.
VCS754 Administrator and Provisioning Manual Setting Description Assignable to PFK? Call Forward No Answer OFF Enter the Call Forward No Answer OFF access code. Yes Call Forward Busy ON Enter the Call Forward Busy ON access code. Yes Call Forward Busy OFF Enter the Call Forward Busy OFF access code. Yes Anonymous Call Reject ON Enter the Anonymous Call Reject ON access code. No Anonymous Call Reject OFF Enter the Anonymous Call Reject OFF access code.
VCS754 Administrator and Provisioning Manual Setting Description Mailbox ID Enter the URI for the mailbox ID. The phone uses this URI for the MWI subscription. If left blank, the User ID is used for the MWI subscription. MWI subscription expiration Enter the MWI subscription expiry time (in seconds) for account x. Ignore unsolicited MWI When selected, unsolicited MWI notifications-notifications in addition to, or instead of SUBSCRIBE and NOTIFY methods-are ignored for account x.
VCS754 Administrator and Provisioning Manual Music on Hold Settings Setting Description Enable Local MoH Enables or disables a hold-reminder tone that the user hears when a far-end caller puts the call on hold. Network Conference Settings Setting Description Enable Network Conference Enables or disables network conferencing for account x. Conference URI Enter the URI for the network bridge for conference handling on account x.
VCS754 Administrator and Provisioning Manual Call Settings You can configure call settings for each account. Call Settings include Do Not Disturb and Call Forward settings. The call settings are also available as parameters in the configuration file. See “"call_settings" Module: Call Settings” on page 116. General Call Settings Setting Description Anonymous Call Reject Enables or disables rejecting calls indicated as "Anonymous." Enable Anonymous Call Enables or disables outgoing anonymous calls.
VCS754 Administrator and Provisioning Manual Call Forward Using the WebUI Setting Description Enable Call Forward Always Enables or disables call forwarding for all calls on that line. Select to enable. Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Busy Enables or disables forwarding incoming calls to the target number if the number of active calls has reached the maximum number of calls configured for account x.
VCS754 Administrator and Provisioning Manual User Preferences On the User Preferences page, you can configure some basic settings for the phone and set hold reminder and call waiting settings. The User Preferences page is also available to phone users when they log on to the WebUI. The user preference settings are also available as parameters in the configuration file. See “"user_pref" Module: User Preference Settings” on page 113.
VCS754 Administrator and Provisioning Manual Setting Description Tone Interval (secs) Sets the interval for the call hold reminder tone, in seconds. Call Waiting Setting Description Call Waiting Off When selected, disables incoming call notifications when the user is already on a call. Incoming calls are rejected. Call Waiting On When selected, enables incoming call notifications when the user is already on a call. Enable Call Waiting Tone Enables or disables the call waiting tone.
VCS754 Administrator and Provisioning Manual Speed Dial Keys Click the link for each setting to see the matching configuration file parameter in “"speed_dial" Module: Speed Dial Settings” on page 118. Using the WebUI Setting Description Name The name associated with the speed dial entry. Value The phone number that the speed dial key dials when pressed and held. Account The SIP account that the phone will use to dial the number.
VCS754 Administrator and Provisioning Manual Signaling Settings The signalling settings are also available as parameters in the configuration file. See “"network" Module: Network Settings” on page 95. After entering information on this page, click to save it. Voice Click the link for each setting to see the matching configuration file parameter in “"network" Module: Network Settings” on page 95. Default values and ranges are listed there.
VCS754 Administrator and Provisioning Manual Ringer Settings The Ringer Settings enable you to provide a distinctive ringing feature via the custom Alert-Info header associated with an incoming call. This setting overrides the ringer tone you have set for the account. For example, you can set a unique ringer tone to alert the VCS754 user upon receiving any incoming calls tagged as "important" in the Alert-Info header.
VCS754 Administrator and Provisioning Manual Paging Zone On the Paging Zone page, you can enter the multicast IP addresses that the phone will monitor. When a page is sent out using this multicast IP address, all phones that are programmed to monitor that IP address will receive the paging RTP stream and play the page on their speakerphone. You can also enable the phone to send out multicast pages using a particular multicast IP address.
VCS754 Administrator and Provisioning Manual Network Pages You can set up the VCS754 for your network configuration on the Network pages. Your service provider may require you to configure your network to be compatible with its service, and the VCS754 settings must match the network settings. The network settings are also available as parameters in the configuration file. See “"network" Module: Network Settings” on page 95. After entering information on this page, click to save it.
VCS754 Administrator and Provisioning Manual Setting Description Primary DNS If DHCP is disabled or you don't wish to use the DHCP-assigned DNS server (or one specified by your service provider), enter addresses for the primary and secondary DNS servers. Secondary DNS Advanced Network Settings VLAN You can organize your network and optimize VoIP performance by creating a virtual LAN for phones and related devices.
VCS754 Administrator and Provisioning Manual Setting Description Priority Select the VLAN priority that matches the Quality of Service (QOS) settings that you have set for that VLAN ID. Outbound SIP packets will be marked and sent according to their priority. 7 is the highest priority. NOTE: Configuring QOS settings for your router or switch is a subject outside the scope of this document.
VCS754 Administrator and Provisioning Manual Contacts Pages Local Directory On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 200 entries. In order to back up your contacts or import another local directory file, the page also enables you to export and import your phone's local directory. The Local Directory lists entries on up to 10 pages, with 20 entries per page.
VCS754 Administrator and Provisioning Manual Table 5. Local Directory commands Click To... Sort the list by last name. Edit information for an entry View the next page of entries. View the last page of entries. View the first page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing. Add a new directory entry. Delete all Directory entries. Import a directory file. Export the directory. To add a new directory entry: 1. Click .
VCS754 Administrator and Provisioning Manual Create Local Directory Entry Setting Description Range Default First Name Enter the appropriate names in these fields. The maximum length of the first name and last name fields is 15 characters. n/a Blank Last Name Ringer Tone Sets a unique ringer tone for calls from this directory entry. Auto, Tone 1-10 Tone 1 Account Sets the account used when you dial this directory entry.
VCS754 Administrator and Provisioning Manual Blacklist On the Blacklist page, you can manage local blacklist entries. The VCS754 rejects calls from numbers that match blacklist entries. You can sort, edit, delete, and add up to 200 blacklist entries. In order to back up your blacklist entries or import another local blacklist file, the page also enables you to export and import the blacklist. The blacklist lists entries on up to 10 pages, with 20 entries per page.
VCS754 Administrator and Provisioning Manual Table 6. Blacklist commands Click To... Add a new entry. Delete all entries. Import a blacklist file. Export the blacklist. To add a new blacklist entry: 1. Click . The Create Blacklist Entry page appears. 2. Enter the required information as described in the following table. Create Blacklist Entry Setting Description Range Default First Name Enter the appropriate names in these fields.
VCS754 Administrator and Provisioning Manual Blacklist Import/Export The best way to create a blacklist file for import is to first export the blacklist from the VCS754. After exporting the file, open it in an .xml editor and add or modify entries. Importing a blacklist file adds the imported blacklist entries to existing entries. Therefore, it is possible to have duplicate entries after importing a blacklist file.
VCS754 Administrator and Provisioning Manual LDAP The phone supports remote Lightweight Directory Access Protocol (LDAP) directories. An LDAP directory is hosted on a remote server and may be the central directory for a large organization spread across several cities, offices, and departments. You can configure the phone to access the directory and allow users to search the directory for names and telephone numbers. The LDAP settings are also available as parameters in the configuration file.
VCS754 Administrator and Provisioning Manual Broadsoft Using the WebUI Setting Description Enable LDAP Enables or disables the phone's access to the LDAP directory. Directory name Enter the LDAP directory name. Server address Enter the LDAP server domain name or IP address. Port Enter the LDAP server port. Version Select the LDAP protocol version supported on the phone. Ensure the protocol value matches the version assigned on the LDAP server.
VCS754 Administrator and Provisioning Manual Setting Description Last name attribute Sets the attribute for last name. What you enter here should match the last name attribute for entries on the LDAP server (sn for surname, for example). This helps ensure that the phone displays LDAP entries in the same format as the Local Directory. Work number attribute Sets the attribute for the work number.
VCS754 Administrator and Provisioning Manual Broadsoft Phonebook Settings Using the WebUI Setting Description Enable Broadsoft Phonebook Enables or disables the phone's access to the Broadsoft phonebook. Display name Enter the display name for the Broadsoft Phonebook. This name appears on the Directory list on the VCS754 menu. Server base address Enter the Broadsoft Phonebook server domain or IP address. Port Enter the Broadsoft Phonebook server port.
VCS754 Administrator and Provisioning Manual Call History The Call History page has no configurable settings. It displays Missed Calls, Received Calls, and Dialed Calls. Users can view their call history and "click to dial" numbers if click to dial is enabled.
VCS754 Administrator and Provisioning Manual Servicing Pages Reboot To manually reboot the VCS754 and apply settings that you have updated, click . Time and Date On the Time and Date page, you can manually set the time and date, and the time and date formats. You can also set the system time to follow a Network Time Protocol (NTP) Server (recommended) or you can set the time and date manually. The time and date settings are also available as parameters in the configuration file.
VCS754 Administrator and Provisioning Manual Time and Date Format Click the link for each setting to see the matching configuration file parameter in “"time_date" Module: Time and Date Settings” on page 102. Default values and ranges are listed there. Setting Description Date Format Sets the date format. Time Format Sets the clock to a 24-hour or 12-hour format.
VCS754 Administrator and Provisioning Manual Setting Description DST End: Month DST End: Week DST End: Day DST End: Hour If User-defined DST is enabled, set the end date and time for daylight savings: Month, week, day, and hour. Daylight Savings Offset If User-defined DST is enabled, this specifies the daylight savings adjustment (in minutes) to be applied when the current time is between Daylight Savings Start and Daylight Savings End.
VCS754 Administrator and Provisioning Manual Firmware Upgrade You can update the VCS754 with new firmware using the following methods: Retrieving a firmware update file from a remote host computer and accessed via a URL. This central location may be arranged by you, an authorized ErisTerminal dealer, or your SIP service provider. Enter the URL under Firmware Server Settings. Using a file located on your computer or local network. No connection to the Internet is required.
VCS754 Administrator and Provisioning Manual To update the firmware immediately: 1. Click . You can also configure the VCS754 to check for firmware updates at regular intervals. See “Provisioning” on page 67. Manual Firmware Update and Upload On the Manual Firmware Update Settings page, you can upgrade the VCS754 firmware using a file located on your computer or local network. To update the firmware using a file on your computer or local network: 1.
VCS754 Administrator and Provisioning Manual Provisioning Provisioning refers to the process of acquiring and applying new settings for the VCS754 using configuration files retrieved from a remote computer. After a VCS754 is deployed, subsequent provisioning can update the VCS754 with new settings; for example, if your service provider releases new features. See also “Provisioning Using Configuration Files” on page 76.
VCS754 Administrator and Provisioning Manual Provisioning Settings Setting Description Provisioning server URL of the provisioning file(s). The format of the URL must be RFC 1738 compliant, as follows: "://:@ :/" ":@" may be empty. "" can be omitted if you do not need to specify the port number.
VCS754 Administrator and Provisioning Manual DHCP Settings Using the WebUI Setting Description Use DHCP Options Enables the VCS754 to use DHCP options to locate and retrieve the configuration file. When selected, the VCS754 automatically attempts to get a provisioning server address, and then the configuration file. If DHCP options do not locate a configuration file, then the server provisioning string is checked. NOTE: Ensure that DHCP is also enabled on the Network > Basic settings page.
VCS754 Administrator and Provisioning Manual Resynchronization Setting Description Mode Sets which files the VCS754 checks for at regular intervals. It can check for configuration files, firmware update files (from the URL entered on the Firmware Server Settings page), or both. NOTE: When checking for both config and firmware files, the firmware URL can be within the config file. This firmware URL takes take precedence over the URL on the Firmware Server Settings page.
VCS754 Administrator and Provisioning Manual Export Configuration You can export all the settings you have configured on the WebUI and save them as a configuration file on your computer. You can then use this configuration file as a backup, or use it to update other phones. Under Export Configuration, you can also reset the phone to its default configuration.
VCS754 Administrator and Provisioning Manual Security On the Security page you can reset the admin password, reset the user password, and enter web server settings. The security settings are also available as parameters in the configuration file. See “"web" Module: Web Settings” on page 112. Administrator Password You can set the administrator password on the WebUI or by using provisioning.
VCS754 Administrator and Provisioning Manual Web Server Setting Description HTTP Server port Port used by the HTTP server. Enable Secure Browsing Sets the server to use the HTTPS protocol. HTTPS Server port Port used by the HTTPS server. To configure Web Server Settings: 1. Enter the HTTP Server port number. The default setting is 80. 2. Enable or Disable Secure Browsing. When enabled, the HTTPS protocol is used, and you must select the HTTPS server port in the next step. 3.
VCS754 Administrator and Provisioning Manual System Logs On the Syslog Settings page, you can enter settings related to system logging activities. It supports the following logging modes: Syslog server Volatile file Under Network Trace, you can capture network traffic related to the phone's activity and save the capture as a .pcap file. The file can be used for diagnostic and troubleshooting purposes. Under Download Log, you can save the system log to a file.
VCS754 Administrator and Provisioning Manual The logging levels are: CRITICAL: Operating conditions to be reported or corrected immediately (for example, an internal component failure or file system error). ERROR: Non-urgent failures—unexpected conditions that won't cause the device to malfunction. WARNING: An indication that an error or critical condition can occur if action is not taken. INFO: Normal operational messages.
VCS754 Administrator and Provisioning Manual CHAPTER 4 PROVISIONING USING CONFIGURATION FILES Provisioning using configuration files is the quickest way to configure multiple VCS754 conference phones and other ErisTerminal products. You can place configuration files on a provisioning server, where the VCS754 conference phones retrieve the files and update their configuration automatically. Configuration files have the extension .cfg and contain settings that will apply to VCS754 conference phones.
VCS754 Administrator and Provisioning Manual The Provisioning Process The automatic provisioning process is as follows: 1. Check for new or updated configuration files. For file-checking options, see “Resynchronization: configuration file checking” on page 78. The VCS754 maintains a list of the last loaded provisioning files. The VCS754 compares its current configuration against the files it finds on the provisioning server. Checking for update… appears on the VCS754 screen.
VCS754 Administrator and Provisioning Manual Resynchronization: configuration file checking You can select a number of options that determine when the VCS754 checks for new configuration files. This process of checking for configuration files is called Resynchronization. Resynchronization options are available on the WebUI Provisioning page, but you can also include them in a configuration file.
VCS754 Administrator and Provisioning Manual Configuration File Types The VCS754 is able to retrieve and download two types of configuration file. Depending on your requirements, you may want to make both types of configuration file available on your provisioning server. The two configuration file types are a general configuration file and a MAC-specific configuration file. The types differ in name only. The formatting of the files' content is identical.
VCS754 Administrator and Provisioning Manual Data Files The configuration file can also include links to data files for product customization. Allowed data types include the following: Directory (contacts, blacklist) in .xml format Certificates (server, provisioning, LDAP, Broadsoft) in pem format Links to data files are in the configuration file's "file" module. This is where you enter any URLs to the data files that the VCS754 conference phone may require.
VCS754 Administrator and Provisioning Manual Configuration File Guide All configuration settings are initially stored in a configuration template file. Copy, rename, and edit the template file to create a general configuration file and the MAC-specific configuration files you will need. You can store the general configuration file and the MAC-specific files on your provisioning server. Do not modify the configuration file header line that includes the model and firmware version.
VCS754 Administrator and Provisioning Manual Securing configuration files with AES encryption You can encrypt your configuration files to prevent unauthorized users modifying the configuration files. The VCS754 firmware decrypts files using the AES 256 algorithm. After encrypting a file and placing it on your provisioning server, you can enable the VCS754 to decrypt the file after fetching it from the server. The procedures in this section use OpenSSL for Windows for file encryption, as shown in Figure 2.
VCS754 Administrator and Provisioning Manual To enable configuration file decryption: 1. On the WebUI, click Servicing > Provisioning. 2. On the Provisioning page under Resynchronization, select Use Encryption for configuration file. 3. Enter the 16-character passphrase that you created when you encrypted the configuration file. 4. Click . You must ensure that configuration files are encrypted when enabling AES Encryption.
VCS754 Administrator and Provisioning Manual CHAPTER 5 CONFIGURATION FILE PARAMETER GUIDE This chapter lists the available options for all the settings within the VCS754 configuration file. Most settings in the configuration file have an equivalent in the WebUI (see the settings tables in “Using the WebUI” on page 25). However, the options you must enter when editing the configuration file have a different syntax and format. The settings are divided into modules.
VCS754 Administrator and Provisioning Manual “"tone" Module: Tone Definition Settings” on page 122 “"profile" Module: Password Settings” on page 125 “"page_zone" Module: Paging Zone Settings” on page 126 “"softkey" Module: Custom Soft Key Settings” on page 128. "sip_account" Module: SIP Account Settings The SIP Account settings enable you to set up individual accounts for each user. You can add up to three accounts for each VCS754.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.inter_digit_timeout Description: Sets the inter-digit timeout (in seconds) for account x. The inter-digit timeout sets how long the VCS754 waits after the last digit is entered before dialing the number. Values: 1–10 Setting: sip_account.x.maximum_call_number Description: Sets the maximum number of concurrent active calls allowed for that account. Values: 1–6 Setting: sip_account.x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.primary_registration_server_port Description: Sets the registration server port for account x. Values: 1–65535 Setting: sip_account.x.primary_registration_expires Description: Sets the expiration time (in seconds) of the current registration for account x. Values: 30–7200 Setting: sip_account.x.registration_retry_time Description: Sets the retry frequency of the current registration for account x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.codec_priority.1 Description: Sets the highest-priority codec for account x. Values: g711u, g711a, g729a/b, g726, g722 Setting: sip_account.x.codec_priority.2 Description: Sets the second highest-priority codec for account x. Values: none, g711u, g711a, g729a/b, g726, g722 Setting: sip_account.x.codec_priority.3 Description: Sets the third highest-priority codec for account x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.g729_annexb_enable Description: Enables G.729 Annex B, with voice activity detection (VAD) and bandwidth-conserving silence suppression. This setting applies only when G.729a/b is selected in a sip_account.x.codec_priority parameter. Values: 0 (disabled), 1 (enabled) Setting: sip_account.x.dscp Description: Sets the Voice Quality of Service Layer 3 - DSCP for account x. Values: 0–63 Setting: sip_account.x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.access_code_dnd_on Description: Sets the do not disturb (DND) ON feature access code for account x. Values: Text string Setting: sip_account.x.access_code_dnd_off Description: Sets the do not disturb (DND) OFF feature access code for account x. Values: Text string Setting: sip_account.x.access_code_cfa_on Description: Sets the Call Forward All ON feature access code for account x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.access_code_anonymous_call_block_on Description: Sets the Anonymous Call Block ON feature access code for account x. Values: Text string Setting: sip_account.x.access_code_anonymous_call_block_off Description: Sets the Anonymous Call Block OFF feature access code for account x. Values: Text string Setting: sip_account.x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.nat_traversal_stun_enable Description: Enables or disables STUN (Simple Traversal of UDP through NATs) for account x. STUN enables clients, each behind a firewall, to establish calls via a service provider hosted outside of either local network. Values: 0 (disabled), 1 (enabled) Setting: sip_account.x.nat_traversal_stun_server_address Description: Sets the STUN server IP address. Values: Text string Setting: sip_account.x.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.network_bridge_uri Description: Sets the URI for the network conferencing bridge on account x. Values: Text string (SIP URI) Setting: sip_account.x.sip_session_timer_enable Description: Enables or disables the SIP session timer. Values: 0 (disabled), 1 (enabled) Setting: sip_account.x.sip_session_timer_min Description: Sets the session timer minimum value (in seconds) for account x. Values: 90–65535 Setting: sip_account.
VCS754 Administrator and Provisioning Manual Setting: sip_account.x.display_name Description: Sets the account name displayed on the device LCD. This could be the account user's name or another descriptor. Values: Text string Setting: sip_account.x.user_id Description: Sets the account ID for account x. Depending on your service provider's specifications, this could be an extension number. NOTE: Do not enter the host name (e.g. "@sipservice.com").
VCS754 Administrator and Provisioning Manual "network" Module: Network Settings The network settings follow the format: network.[element]. General configuration file settings Setting: network.rtp.port_start Description: Sets the Local RTP port range start. Values: 1–65535 Setting: network.rtp.port_end Description: Sets the Local RTP port range end. Values: 1–65535 Setting: network.vlan.wan.enable Description: Enables or disables the WAN VLAN.
VCS754 Administrator and Provisioning Manual Setting: network.eapol.enable Description: Enables or disables 802.1x EAPOL. Values: 0 (disabled), 1 (enabled) Setting: network.eapol.identity Description: Sets the 802.1x EAPOL identity. Values: Text string Setting: network.eapol.password Description: Sets the 802.1x EAPOL MD5 password. Values: Text string Setting: network.vendor_class_id Description: Sets the vendor ID for DHCP option 60. Values: Text string Setting: network.
VCS754 Administrator and Provisioning Manual Setting: network.nat.public_ip_addr Description: Sets the public IP address. Values: Text string (IPv4) Setting: network.nat.public_sip_port Description: Sets the public SIP port. Values: 1–65535 Setting: network.nat.public_rtp_port_start Description: Sets the public RTP port range start. Values: 1–65535 Setting: network.nat.public_rtp_port_end Description: Sets the public RTP port range end. Values: 1–65535 Setting: network.ip.
VCS754 Administrator and Provisioning Manual Setting: network.ip.dns1 Description: Sets the primary DNS server IP address. Values: Text string (IPv4) Setting: network.ip.dns2 Description: Sets the secondary DNS server IP address.
VCS754 Administrator and Provisioning Manual "provisioning" Module: Provisioning Settings The provisioning settings follow the format: provisioning.[element]. All these settings are exported when you manually export the configuration from the VCS754. All the provisioning settings are included in the general configuration file. Setting: provisioning.firmware_url Description: Sets the URL for the server hosting the firmware file. Values: Text string Setting: provisioning.
VCS754 Administrator and Provisioning Manual Setting: provisioning.dhcp_option_enable Description: Enables or disables using DHCP options for locating the configuration and firmware files. Values: 0 (disabled), 1 (enabled) Setting: provisioning.dhcp_option_priority_1 Description: Sets the first priority DHCP option for the provisioning/firmware file check. Values: 66, 159, 160 Setting: provisioning.
VCS754 Administrator and Provisioning Manual Setting: provisioning.resync_time Description: Sets the interval (in minutes) between checks for new firmware and/or configuration files. Values: 0–65535 Setting: provisioning.remote_check_sync_enable Description: Enables or disables remotely triggering the device to check for new firmware and/or configuration files. The file checking is triggered remotely via a SIP Notify message from the server containing the check-sync event.
VCS754 Administrator and Provisioning Manual "time_date" Module: Time and Date Settings The time and date settings follow the format: time_date.[element]. All these settings are exported when you manually export the configuration from the VCS754. All the time and date settings are included in the general configuration file. Setting: time_date.ntp_server Description: Enables or disables NTP server to set time and date. Values: 0 (disabled), 1 (enabled) Setting: time_date.
VCS754 Administrator and Provisioning Manual Values: Pacific/Pago_Pago, Pacific/Honolulu, Default: America/Adak, America/Anchorage, America/Vancouver, America/Tijuana, America/Los_Angeles, America/Edmonton, America/Chihuahua, America/Denver, America/Phoenix, America/Winnipeg, Pacific/Easter, America/Mexico_City, America/Chicago, America/Nassau, America/Montreal, America/Grand_Turk, America/Havana, America/New_York, America/Caracas, America/Halifax, America/Santiago, America/Asuncion, Atlantic/Bermuda, Atl
VCS754 Administrator and Provisioning Manual Setting: time_date.daylight_saving_auto_adjust Description: Sets the device to automatically adjust clock for daylight savings. Values: 0 (disabled), 1 (enabled) Setting: time_date.daylight_saving_user_defined Description: Enables or disables manual daylight savings configuration. Values: 0 (disabled), 1 (enabled) Setting: time_date.daylight_saving_start_month Description: Sets the month that daylight savings time starts.
VCS754 Administrator and Provisioning Manual Setting: time_date.daylight_saving_end_week Description: Sets the week that daylight savings time ends. Values: 1–5 Setting: time_date.daylight_saving_end_day Description: Sets the day that daylight savings time ends. Values: Sunday, Monday, Tuesday, Default: Wednesday, Thursday, Friday, Saturday Setting: time_date.daylight_saving_end_hour Description: Sets the hour that daylight savings time ends. Values: 00:00–23:00 Setting: time_date.
VCS754 Administrator and Provisioning Manual "log" Module: Log Settings The log settings control system logging activities. System logging may be required for troubleshooting purposes. The following logging modes are supported: Serial/Console—system log output to an external console using a serial/RS-232 cable Syslog server—output to a log file on a separate server Volatile file The log settings follow the format: log.[element].
VCS754 Administrator and Provisioning Manual "remoteDir" Module: Remote Directory Settings The remote directory settings follow the format: remoteDir.[element]. All these settings are exported when you manually export the configuration from the VCS754. All the remote directory settings are included in the general configuration file. Setting: remoteDir.ldap_enable Description: Enables or disables the VCS754 conference phone's access to the LDAP directory.
VCS754 Administrator and Provisioning Manual Setting: remoteDir.ldap_user_name Description: Sets the LDAP authentication user name. Values: Text string Setting: remoteDir.ldap_password Description: Sets the LDAP authentication password. Values: Text string Setting: remoteDir.ldap_base Description: Sets the LDAP search base. This sets where the search begins in the directory tree structure. Enter one or more attribute definitions, separated by commas (no spaces).
VCS754 Administrator and Provisioning Manual Setting: remoteDir.ldap_number_filter Description: Sets the LDAP number filter. Values: Text string Setting: remoteDir.ldap_firstname_attribute Description: Sets the name attributes. Enter the name attributes that you want the VCS754 to display for each entry returned after an LDAP search. Separate each attribute with a space. For example, givenName sn will display the first name and surname for each entry. Values: Text string Setting: remoteDir.
VCS754 Administrator and Provisioning Manual Setting: remoteDir.ldap_incall_lookup_enable Description: Enables or disables LDAP incoming call lookup. If enabled, the VCS754 searches the LDAP directory for the incoming call number. If the number is found, the VCS754 uses the LDAP entry for CID info. Values: 0 (disabled), 1 (enabled) Setting: remoteDir.ldap_outcall_lookup_enable Description: Enables or disables LDAP outgoing call lookup.
VCS754 Administrator and Provisioning Manual Setting: remoteDir.broadsoft_password Description: Sets the Broadsoft Phonebook authentication password. Values: Text string Setting: remoteDir.broadsoft_dir_type Description: Sets the Broadsoft Phonebook directory type. Values: Group, GroupCommon, Enterprise, EnterpriseCommon, Personal Setting: remoteDir.ldap_check_certificate Description: Enables or disables accepting only a trusted LDAP certificate.
VCS754 Administrator and Provisioning Manual "web" Module: Web Settings The web settings control the web server IP, port, and security settings. The web settings follow the format: web.[element]. All the web settings are included in the general configuration file. Setting: web.http_port Description: Sets the http port when http is enabled. Values: 1–65535 Setting: web.https_enable Description: Sets server to use the https protocol. Values: 0 (disabled), 1 (enabled) Setting: web.
VCS754 Administrator and Provisioning Manual "user_pref" Module: User Preference Settings The user settings are accessible to the VCS754 user. These settings are useful for initial setup. You may wish to remove these settings from auto-provisioning update files so that users do have their own settings overwritten. The user preference settings follow the format: user_pref.[element]. The user preference settings are exported when you manually export the configuration from the VCS754.
VCS754 Administrator and Provisioning Manual Setting: user_pref.hold_reminder.interval Description: Sets the interval for the audible hold reminder in seconds. Values: 10–300 Setting: user_pref.call_waiting.tone_enable Description: Enables or disables the call waiting tone. Values: 0 (disabled), 1 (enabled) Setting: user_pref.call_waiting.tone_interval Description: Sets the interval for the call waiting tone in seconds. Values: 10–60 Setting: user_pref.call_waiting.
VCS754 Administrator and Provisioning Manual Setting: user_pref.absent_timeout Description: Sets the absent timeout (the interval after going off hook with no action taken) in seconds. After the absent timeout, the phone returns to idle mode. Values: 10–60 Setting: user_pref.speaker_volume Description: Sets the speakerphone volume. This setting also applies to PC speakerphone mode. Values: 1–9 Setting: user_pref.key_beep_enable Description: Enables or disables key beeps on the VCS754.
VCS754 Administrator and Provisioning Manual "call_settings" Module: Call Settings The call settings configure data related to a user's call preferences. The data is stored internally at /mnt/flash/CallSettings.xml. All the call settings (except one) follow the format: call_settings.account.x.[element] where x is an account number ranging from 1 to 3. All the call settings are included in the MAC-specific configuration file. Setting: call_settings.account.x.
VCS754 Administrator and Provisioning Manual Setting: call_settings.account.x.call_fwd_busy_enable Description: Enables or disables Call Forward Busy for account x. Values: 0 (disabled), 1 (enabled) Setting: call_settings.account.x.call_fwd_busy_target Description: Sets the Call Forward Busy target number for account x. Values: Text string Setting: call_settings.account.x.cfna_enable Description: Enables or disables Call Forward No Answer for account x.
VCS754 Administrator and Provisioning Manual "speed_dial" Module: Speed Dial Settings The speed dial key settings configure the dial pad keys for speed dialing pre-programmed phone numbers. When configured, the VCS754 user can press and hold a dial pad key to dial a programmed phone number. The speed dial key settings follow the format speed_dial.x.[element], where x is the dial pad key, ranging from 1 to 0 (with 0 being the "0" OPERATOR key).
VCS754 Administrator and Provisioning Manual "ringersetting" Module: Distinctive Ringer Settings The distinctive ringer settings configure the distinctive ringer feature. For more information, see “Ringer Settings” on page 46. You can configure up to 8 instances of the distinctive ringer feature. The ringer setting parameters follow the format ringersetting.x.[element], where x is the instance of the setting, ranging from 1 to 8. All the ringer settings are included in the general configuration file.
VCS754 Administrator and Provisioning Manual "file" Module: Imported File Settings The "file" parameters enable the provisioning file to import additional configuration files of various types, including: Contact lists Security certificates The following certificates are supported: Per-account TLS certificate (you can choose to use the Account 1 certificate for all accounts) Broadsoft directory LDAP Web server (the VCS754 has a default self-signed web server certificate) Provision
VCS754 Administrator and Provisioning Manual MAC-specific configuration file settings Setting: file.broadsoft.trusted.certificate Description: URI of Broadsoft certificate to be imported; for example, ://:@:/ Values: Text string Setting: file.contact.directory.append Description: URL of contact directory to be imported. Entries in the imported file will be added to existing directory entries. Values: Text string Setting: file.contact.directory.
VCS754 Administrator and Provisioning Manual "tone" Module: Tone Definition Settings The Tone Definition settings configure data for various tones for the purpose of localization. The Audio Manager component uses the data from this model to populate the mcu on bootup.
VCS754 Administrator and Provisioning Manual Setting: tone.call_waiting_tone.element.x Description: Defines the call waiting tone element x. Values: Tone element string Setting: tone.hold_reminder_tone.num_of_elements Description: Sets the number of tone elements for the hold reminder tone. Values: 1–5 Setting: tone.hold_reminder_tone.element.1 Description: Defines the hold reminder tone element 1. Values: Tone element string Setting: tone.hold_reminder_tone.element.
VCS754 Administrator and Provisioning Manual Setting: tone.stutter_dial_dial_tone.element.1 Description: Defines the stutter dial tone element 1. Values: Tone element string Setting: tone.stutter_dial_dial_tone.element.2 Description: Defines the stutter dial tone element 2. Values: Tone element string Setting: tone.stutter_dial_tone.element.x Description: Defines the stutter dial tone element x. Values: Tone element string Setting: tone.busy_tone.
VCS754 Administrator and Provisioning Manual Setting: tone.ring_back_tone.element.1 Description: Defines the ringback tone element 1. Values: Tone element string Setting: tone.ring_back_tone.element.x Description: Defines the ringback tone element x. Values: Tone element string Default: 2 440 -180 480 -180 0 0 0 0 2000 4000 65535 Default: Blank "profile" Module: Password Settings The password settings allow you to set the default administrator and user passwords in the configuration file.
VCS754 Administrator and Provisioning Manual "page_zone" Module: Paging Zone Settings The paging zone settings allow you to define a maximum of 10 paging zones that the VCS754 can use for multicast paging. The paging zone parameters (except for page_zone.call_priority_threshold) follow the format page_zone.x.[element], where x is the paging zone ID number, ranging from 1 to 10. All the paging zone settings are included in the general configuration file. Setting: page_zone.x.
VCS754 Administrator and Provisioning Manual Setting: page_zone.call_priority_threshold Description: Set the call_priority_threshold. If the paging zone priority (page_zone.x.priority) is higher or equal to the call priority, then a multicast page can interrupt an active, dialing, or incoming call.
VCS754 Administrator and Provisioning Manual "softkey" Module: Custom Soft Key Settings The custom soft key settings allow you to select which soft keys can appear on the Idle screen, the Call Active screen, the Call Held screen and the Live Dial screen. You can also specify the position of each soft key. Softkeys appear on the VCS754 screen in the same order as the softkey values you enter. Enter soft key values separated by commas. For more information, see “Customizing Soft Keys” on page 14.
VCS754 Administrator and Provisioning Manual CHAPTER 6 TROUBLESHOOTING If you have difficulty with your VCS754 conference phone, please try the suggestions below. For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our website at businessphones.vtech.com or call 1 (888) 370-2006. Common Troubleshooting Procedures Follow these procedures to resolve common issues.
VCS754 Administrator and Provisioning Manual Ensure you have specified the correct path to the firmware and configuration files on the SERVICING > Firmware Upgrade > Auto Upgrade page and the SERVICING > Provisioning page. If the phone is not downloading a MAC-specific configuration file, ensure the filename is all upper case. Provisioning: "Use DHCP Option" is enabled, but the VCS754 is not getting a provisioning URL from the DHCP Server.
VCS754 Administrator and Provisioning Manual APPENDIXES Appendix A: Specifications Appendixes RF frequency band: 1921.536–1928.448 MHz Channels: 5 Operating temperature: 32–122 °F (0–50 °C) Power requirements: Wireless mic: Li-ion Battery Pack; 3.
VCS754 Administrator and Provisioning Manual Appendix B:Soft Keys The table below provides an alphabetical list of the labels that appear above the VCS754 soft keys. Label Description abc/ABC/123 Selects the text format for input Add Add dot Enters dot in IP editing field Answer Answers an incoming call Back Backspc Blind Bridge Callback Cancel Conf.
VCS754 Administrator and Provisioning Manual Label No Reject Resume Save Returns to the previous screen Rejects an incoming call Resumes a call put on hold 1) Saves current setting 2) Begins save process Search Opens the Directory search editor; begins a search Select Selects a highlighted option Settings Opens the User settings menu Set Conf Confirms to set up conference SetXfer Split Status Transfer Confirms to transfer call Breaks a conference or call progress into multiple calls Access the s
VCS754 Administrator and Provisioning Manual Appendix C: Maintenance Taking care of your telephone Your VCS754 conference phone contains sophisticated electronic parts, so you must treat it with care. Avoid rough treatment. Save the original packing materials to protect your VCS754 conference phone if you ever need to ship it. Avoid water You can damage your VCS754 conference phone if it gets wet. Do not install the VCS754 conference phone near a sink, bathtub or shower.
VCS754 Administrator and Provisioning Manual Appendix D: Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user's manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.
VCS754 Administrator and Provisioning Manual If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions. Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation. If the product has been dropped and the product has been damaged. If the product exhibits a distinct change in performance. 13.
VCS754 Administrator and Provisioning Manual Appendix E: Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term "IC:" before the certification/registration number only signifies that the Industry Canada technical specifications were met. This product meets the applicable Industry Canada technical specifications.
VCS754 Administrator and Provisioning Manual Appendix F: GPL License Information Portions of the software associated with this product are open source, and fall within the scope of the GNU General Public License (GPL). Accordingly, those portions of code are available to the public, consistent with the requirements of the GPL, in either source code format or object code format, depending upon the nature of the code at issue.
