User`s manual

145
Appendix
Troubleshooting
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID features works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the system
disconnects the call after the maximum recording time you have set.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
Difficulty hearing messages.
Press VOLUME/p to increase the telephone base speaker volume.
Press pDIR/VOLUME to adjust the message playback volume on
a cordless handset.
System does not answer after the correct number of rings.
• Make sure the answering system is on.
L1) Ans sys off or L2) Ans sys off
should not appear on the cordless handset screen and the
/LINE 1 ANS ON/OFF or /LINE 2 ANS ON/OFF light on the
telephone base should be on.
• If toll saver is activated, the number of rings changes to two when you have
new messages stored (page 111).
• If the memory is full or the system is off, the system will answer after
ten rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers
(page 111). To determine how many rings activate your voicemail, contact
your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
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