User’s manual TL86103 DECT 6.
Congratulations on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information section on pages 149-150 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. User’s manual TL86103 DECT 6.0 2-line corded/cordless telephone/ answering system with BLUETOOTH® wireless technology Quick start guide TL86103 This quick start guide provides you with basic instructions only. For more complete instructions, refer to the User’s manual in the package, or download it at www.telephones.att.com/manuals.
User’s manual TL86103 DECT 6.0 2-line corded/cordless telephone/ answering system with BLUETOOTH® wireless technology Table of contents Getting started Installation...................................................... 1 Quick reference guide - handset......... 2 Quick reference guide telephone base............................................. 5 Telephone base and charger installation.................................... 9 Telephone base installation............. 9 Charger installation.......................
Dial mode................................................48 Line preference.....................................48 QUIET mode...........................................49 Web address..........................................49 No line alert...........................................50 Cell alert ................................................50 Telephone operation Telephone operation...............................51 Make, answer, or end a call on line 1 or line 2...............................
Dial a caller ID log entry..............101 Save a caller ID log entry to the directory.................................102 Delete caller ID log entries.........104 Reasons for missing caller ID information................................................105 Answering system Answering system settings................106 Announcement..................................106 Answer on/off....................................109 Call screening on/off.....................110 Number of rings...........................
Getting started Installation You must install and charge the battery before using the telephone. STOP! See page 13 for easy instructions. Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (pages 15-16). For optimum range and better reception, place the telephone base in a central and open location.
Getting started Quick reference guide - handset CHARGE light • Steadily on when the handset is charging in the charger. Softkeys (2) • Press to select the menu item displayed above the key (page 4) • While in a menu, press to select an item or save an entry or setting. A CELL/ B CELL • Press to make or answer a cell call (page 54). • During a cell call, press to answer an incoming cell A or cell B line call when you receive a call waiting alert (page 55).
Getting started Quick reference guide - handset DIR/VOLUME • Press to show directory entries when the telephone is not in use (page 91). • Press to scroll up while in menus. • While entering names or numbers in the directory, press to move the cursor to the right. • Press to increase the listening volume when on a call (page 65), or to increase the message playback volume (page 119). CID/VOLUME • Press to show the caller ID log when the telephone is not in use (page 100).
Getting started Quick reference guide - handset Handset side view PUSH TO TALK • Press to initiate a one-to-one (page 80) or one-to-group broadcast (page 82). • Press and hold to broadcast to a group of system devices (page 82). Main menu The selected menu item is highlighted.
Getting started Quick reference guide - telephone base HOLD 1 • While reviewing a caller ID log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 101). • Press and hold to set or dial your voicemail number (page 40). • During a call, press to put the current call on hold (page 66). /VOLUME/ • Press to adjust the volume during message playback (page 65). • Press to adjust the listening volume during a call (page 119).
Getting started Quick reference guide - telephone base DIR • Press to scroll up while in a menu. • Press to show directory entries when the telephone is not in use (page 92). CID • Press to scroll down while in a menu. • Press to review the caller ID log when the telephone is not in use (page 100). REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 70). • While entering numbers, press and hold to insert a dialing pause (page 87).
Getting started Quick reference guide - telephone base /DELETE • Press to delete the message currently playing (page 119). • When the phone is not in use, press to access the DELETE OLD MSGS menu. (page 121). • While entering names or numbers, press to delete a digit or a character. • While predialing, press to delete a digit. • Press to scroll up while in a menu. /SKIP • During message playback, press to skip to the next message (page 119).
Getting started Quick reference guide - telephone base Main menu The selected menu item is highlighted. Menu Feature menu • Answering system (page 106) • Directory (page 86) • Caller ID log (page 98) • Intercom (page 74)p • Page all devices (page 63) • Bluetooth (page 18) • Ringers (page 34) • Set date/time (page 37) • Caller ID Annc (page 39) • Settings (page 33) • Web address (page 49) • Voice command (page 59) Using menus: • • • • Press MENU in idle mode to show the main menu.
Getting started Telephone base and charger installation Install the telephone base and charger as shown below. The telephone base is ready for tabletop use. If you want to change to wall mounting, see Installation options on page 15 for details. Telephone base installation 1. Plug the corded handset cord into the CORDED HS jack at the back of the telephone base. Route the cord through the slot. 2. Plug the red end of the telephone base power adapter into the POWER jack at the bottom of the telephone base.
Getting started Telephone base and charger installation Option 2: If you have a 2-line wall jack, plug the 4-conductor black telephone line as shown below. Line 1 + line 2 telephone wall jack Plug the other end of the black telephone line cord into the telephone wall jack, or into a DSL filter if you have DSL high-speed Internet service. Route the cord through the slot. Raise the antenna.
Getting started Connect your telephone base to computer Your new AT&T TL86103 allows you to make and receive softphone calls by connecting the telephone base to your computer using the USB cable provided in the package. You can manage softphone Voice over IP (VoIP) calls through SkypeTM or Microsoft Lync®, landline calls, or cell calls by using the AT&T Softphone Call Manager. You can also use the voice command feature to make calls (see page 59) after you have installed the AT&T Softphone Call Manager.
Getting started Connecting your telephone base to computer Audio Settings After you have installed the AT&T Softphone Call Manager, check to make sure the audio setting is properly configured in your Skype and/or Microsoft Lync if you want to use them with your TL86103. a) Audio settings in Skype: i. Launch the Skype program. ii. Click on Tools, and then Options. iii. Click on Audio settings. iv. Make sure AT&T USB Audio is selected under the speakers and microphone settings.
Getting started Battery installation and charging Install the battery as shown below. Once you have installed the battery, the screen indicates the battery status (see the table below). For best performance, keep the cordless handset in charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table in the Technical specifications section on page 156 for battery operating times.
Getting started Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and corded handset volume adjustment are supported. The telephone uses power from the telephone line to enable you to make and answer calls on Line 1 only using the corded handset and dialing keys.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, follow the steps below to connect the telephone base with a standard dual-stud telephone wall mounting plate. You may need a professional to install the wall mounting plate. Tabletop to wall mount installation 1. Unplug the power adapter from the power outlet. Unplug the telephone line cord from the wall jack (or DSL filter). 2. Put the corded handset aside.
Getting started Installation options Wall mount to tabletop installation To change the telephone base from the wall mount position to tabletop position, follow the steps below. 1. Unplug the power adapter from the power outlet. Unplug the telephone line cord from the wall jack (or DSL filter). If the telephone line cord and power adapter cord are bundled, untie them first. Push the telephone base up to remove it from wall. 2. Put the corded handset aside.
Getting started Belt clip & optional cordless handset To attach the belt clip: To remove the belt clip: Snap the belt clip into the slots on both sides of the cordless handset, as shown in the figure. Gently lift either of the belt clip tabs, shown in the figure, outwards to remove the belt clip from the handset. For handsfree telephone conversations, you can use any industry standard 2.5 mm headset (purchased separately). For best results, use an AT&T 2.5 mm headset.
Bluetooth Introducing Bluetooth Your new AT&T TL86103 telephone system with Bluetooth wireless technology has the following features: • • • • • • • Pair up to 4 Bluetooth enabled devices (cell phones or headsets) with the telephone base. Connect a maximum of 2 Bluetooth enabled devices to make and receive cell calls. Both cell phones can be active on a call at a time. Connect a Bluetooth enabled headset for making and receiving calls on line 1 or line 2.
Bluetooth Introducing Bluetooth • If you experience poor sound quality, it may be caused by the distance between your cell phone and the telephone base. To improve the performance, place your cell phone closer to the telephone base (within 15 feet) and make sure that there are no physical obstacles such as large furniture or thick walls in between. 15 feet DECT 6.0 Cellular signal • Charge your cell phone while it is connected to the telephone base.
Bluetooth Introducing Bluetooth Connect to Cell™ application If you are using Bluetooth-enabled cell phones with Android® OS 2.3 or above, you can further extend the flexibility of your TL86103 with use of the free Connect to Cell application. Connect to Cell comprises Caller ID manager and Alerts manager that help integrate your cell phone with the AT&T telephone system.
Bluetooth Glossary of terms Below are some terms used in this user’s manual to help you become familiar with using your Bluetooth devices and your new AT&T telephone system. Active devices - the Device list has two active slots for two cell phones, or one cell phone and one headset. When a device in the list is active it will have a A: or B: in front of the device name. In order to use a Bluetooth device on a call, it must be in an active slot and be connected.
Bluetooth Bluetooth setup To use a Bluetooth enabled cellular phone or headset with your telephone, you must first pair and connect your Bluetooth cellular phone or headset with the telephone base. The TL86103 can then be used to make or answer calls on the cell phone line. Bluetooth wireless technology operates within a short range (up to 30 feet). When you pair a Bluetooth cell phone or Bluetooth headset to the telephone base, keep the device within 15 feet of the telephone base for optimal performance.
Bluetooth Bluetooth setup 7. Once your cell phone finds your AT&T phone Adding (AT&T DECT 6.0), press the appropriate key on your cell Cell Phone A phone to continue the pairing process. • Your cell phone may require a passcode. In this case, the telephone base displays Check cellular. ENTER PASS CODE. Enter the cell phone passcode (typically Cell Phone A is added 0000) into the telephone base and press set. and connected to • Enter the PIN of the telephone base (the default PIN base.
Bluetooth Bluetooth setup Add a headset Before you begin, make sure that your Bluetooth enabled headset is not connected to any other Bluetooth device. Refer to your Bluetooth headset user's manual to learn how to search for or add new Bluetooth devices. To pair and connect a headset: Using the telephone base: 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Bluetooth, and then press SELECT . 3.
Bluetooth Bluetooth setup 8. The screen displays Adding Headset A when the base is connecting to your headset. 9. When a device is successfully connected, the telephone base displays Headset A is added and connected to base and the corresponding status icon ( B ) displays. You hear a confirmation tone. CELL B/HEADSET light on the telephone base turns on. Headset A is added and connected to base. If you have trouble pairing your cell phone or headset, it may not be compatible with your TL86103.
Bluetooth Bluetooth setup Auto connection When an active device moves within Bluetooth range of the telephone base, or is turned on within range, the telephone base tries to connect to the device. When the device moves out of range, it is disconnected. Your device might make a connect or disconnect sound. A connected device could also be disconnected by: • • • Turning off the Bluetooth device. Turning off the Bluetooth feature of the device. Disconnecting through the telephone base Device list.
Bluetooth Bluetooth setup Connect/disconnect an active device While in the device list menu, you may connect or disconnect your active device. 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Bluetooth, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to highlight Device list, and then press SELECT . 4. Press CID, DIR, /RECORD, or /DELETE to highlight a device, and then press OPTION . 5.
Bluetooth Bluetooth setup Replace an active device If you already have 2 active devices and you want to activate a different device, you must deactivate one of the 2 active devices. To replace an active device: 1. Press MENU on the telephone base in idle mode. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Bluetooth, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to highlight Device list, and then press SELECT . 4.
Bluetooth Bluetooth setup Download directory You can download up to 4 cell phone directories (phonebooks) to your TL86103 telephone system via Bluetooth wireless technology. Each downloaded directory can store up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. Before downloading a directory, make sure the cell phone is paired, active, and connected to your TL86103 telephone system.
Bluetooth Bluetooth setup • If the selected device’s directory has already been Cell Phone A downloaded to TL86103 before, the telephone base Downloading displays the date of the last update of your cell entry #0001... phone. The directory stored on the TL86103 for that STOP cell phone will be erased and replaced with the current cell phone directory. If you have edited the Download ended downloaded entries (page 94), those changes will be XXXX entries saved. lost. Press NEXT to start the download.
Bluetooth Bluetooth setup Interruption to directory download If you are downloading a directory from a cell phone and the phone receives a call, the download process will stop. The telephone base returns to idle mode and displays CL) Download fail. When you try to view the downloaded directory, the telephone base and handsets display Last Download failed: MM/DD/YY. You need to download the directory again (see page 29).
Bluetooth Bluetooth setup Change PIN You may be required to enter a PIN when establishing a Bluetooth connection. The default Pin of your telephone base is 0000. To change the PIN: 1. Press MENU on the telephone base in idle mode to BLUETOOTH Device list enter the main menu. Download dir 2. Press CID, DIR, /RECORD, or /DELETE to Change PIN highlight Bluetooth, and then press SELECT . BACK SELECT 3. Press CID, DIR, /RECORD, or /DELETE to ENTER NEW PIN highlight Change PIN, and then press SELECT .
Telephone settings Cordless handset and telephone base settings Use the menu to change the cordless handset or telephone base settings. Using a cordless handset: 1. Press MENU when the cordless handset is not in use to enter the main menu. 2. Press CID or DIR to highlight the feature to be changed. When scrolling through the menu, the selected menu item is highlighted. 3. Press SELECT to select the highlighted item. Using the telephone base: 1.
Telephone settings Cordless handset and telephone base settings Ringer volume You can select the ringer volume for incoming calls on all lines. Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Ringers, and then press SELECT . 3. Press SELECT to choose Ringer volume. 4. Press CID or DIR to highlight All lines, Line 1, Line 2, Cell A, Cell B, or PC call, and then press SELECT . 5. Press CID or DIR to sample each ringer volume. 6.
Telephone settings Cordless handset and telephone base settings Ringer tone You can select the ringer tones for incoming landline and cell calls. Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Ringers, and then press SELECT . 3. Press CID or DIR to highlight Ringer tone, and then press SELECT . 4. Press CID or DIR to highlight All lines, Line 1, Line 2, Cell A, Cell B, or PC call, and then press SELECT . 5.
Telephone settings Cordless handset and telephone base settings LCD language You can select English, French, or Spanish to be used for all screen displays. Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Settings, and then press SELECT . 3. Press SELECT to choose LCD language. 4. Press CID or DIR to choose from English, Français or Español, and then press SELECT . The screen prompts Set English/Français/Español as LCD language? 5.
Telephone settings Cordless handset and telephone base settings Set date/time The answering system announces the day and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be correct so that the day of the week can be calculated from the caller ID information.
Telephone settings Cordless handset and telephone base settings Using the telephone base: To set the date and time manually: 1. Press MENU in idle mode to enter the main menu. SET DATE 2. Press CID, DIR, /RECORD, or /DELETE to 07/29/13 MM/DD/YY highlight Set date/time, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to NEXT BACK choose the month, and then press NEXT, or enter the SET TIME 2-digit number using the dialing keys. 05:41 PM 4.
Telephone settings Cordless handset and telephone base settings Caller ID announce To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. The caller ID announce feature lets you know who’s calling without having to look at the display. When you have an incoming call, the cordless handset and telephone base speak “Call from...” and the name of the caller based on the directory or caller ID information.
Telephone settings Cordless handset and telephone base settings Set speed dial voicemail number This feature lets you save your voicemail number for easy access when you press and hold the 1 key. To set your voicemail number: Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Settings, and then press SELECT . 3. Press CID or DIR to highlight Voicemail #, and then press SELECT . 4.
Telephone settings Cordless handset and telephone base settings Using a the telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Settings, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to highlight Voicemail #, and then press SELECT . 4. Press CID, DIR, /RECORD, or /DELETE to highlight Line 1 or Line 2, and then press SELECT . 5.
Telephone settings Cordless handset and telephone base settings Voicemail (visual message waiting) number If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages, Voicemail and the icon appear on the telephone base and handset screens. Contact your telephone service provider for more information and assistance about using your voicemail service.
Telephone settings Cordless handset and telephone base settings Key tone The telephone base and handset are set to beep with each key press. You can adjust the key tone volume or turn it off. When the key tone is off, there are no beeps when you press keys. Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. 2. Press CID or DIR to highlight Settings, and then press SELECT. 3. Press CID or DIR to highlight Key tone, and then press SELECT . 4.
Telephone settings Cordless handset and telephone base settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number. This feature makes it easy for you to place a call from the caller ID log.
Telephone settings Cordless handset and telephone base settings Using the telephone base: 1. Press MENU in idle mode to enter the main menu. HOME AREA CODE 2. Press CID, DIR, /RECORD, or /DELETE to --highlight Directory, and then press SELECT . 3. Press OPTION to choose Home. SAVE BACKSP 4. Press CID, DIR, /RECORD, or /DELETE to highlight Home area code, and then press SELECT . The screen briefly shows Only for 7 digits dialing from Caller ID log. 5.
Telephone settings Cordless handset and telephone base settings Cell area code Most cell phone entries are stored in a 10-digit format. If all of your cell phone entries are stored this way, you do not need to program your cell area code. If your cell phone stores entries in a 7-digit format, we recommend that you program your cell area code so that your 7-digit directory entries can be dialed correctly. To set the cell area code: Using a cordless handset: 1. Press MENU in idle mode to enter the main menu.
Telephone settings Cordless handset and telephone base settings Using the telephone base: 1. Press MENU in idle mode to enter the main menu. CELL AREA CODE 2. Press CID, DIR, /RECORD, or /DELETE to --highlight Directory, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to SAVE BACKSP highlight a desired downloaded directory, and then press OPTION . 4. Press CID, DIR, /RECORD, or /DELETE to highlight Cell area code, and then press SELECT .
Telephone settings Cordless handset and telephone base settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. Using the telephone base: 1. Press MENU in idle mode to enter the main menu. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Settings, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to highlight Dial mode, and then press SELECT . 4.
Telephone settings Cordless handset and telephone base settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the handset locator paging tone and any sound-generating operations initiated by users, such as making calls by using the speakerphone or setting ringer volume, will sound as normal. After you turn on QUIET mode, this feature activates immediately and the answering system turns on automatically.
Telephone settings Cordless handset and telephone base settings No line alert If there is no telephone line connected to line 1 and/or line 2 of the telephone base, the screens of the cordless handset and telephone base will display L1) No line and/or L2) No line. If you do not want to display this message on the screens (for example, if you use the cell line only), you can turn off the no line alert using the code described below.
Telephone operation Telephone operation Make, answer, or end a call on line 1 or line 2 The TL86103 telephone base can be used to make or answer calls on up to two individual landlines (pages 9 and 10). Using a cordless handset: To make a call on line 1 or line 2: • Press LINE 1/FLASH, LINE 2/FLASH, or /SPEAKER, and then enter the telephone number. To predial a call on line 1 or line 2: • Enter the telephone number, and then press LINE 1/FLASH, LINE 2/FLASH, or /SPEAKER.
Telephone operation Telephone operation Using a Bluetooth headset: You can use a Bluetooth headset paired with your TL86103 for calls on line 1 or line 2. However, you need to keep the device within 15 feet of the telephone base for optimal performance. Please refer to the user’s manual of your Bluetooth headset for more information. To answer or end a call on line 1 or line 2 using a Bluetooth headset: • Press the call key on your Bluetooth headset.
Telephone operation Telephone operation To transfer a call from a cordless handset or the telephone base to a cordless headset: Using a cordless handset or the telephone base: 1. Press OPTION during a call on line 1 or line 2. 2. Press CID or DIR on the handset, or CID, DIR, /RECORD, or /DELETE on the telephone base, to highlight Intercom, and then press SELECT . 3. Press CID or DIR on the handset, or CID, DIR, /RECORD, or /DELETE on the telephone base, to highlight HDST/SPK, and then press SELECT . 4.
Telephone operation Telephone operation Make, answer, or end a cell call The TL86103 can be used to make or answer calls on the cell lines. You can connect a maximum of 2 Bluetooth enabled cell devices to the telephone base. Both cell devices can be used on two cell lines at the same time. Using a cordless handset: To make a cell call: • Press A CELL or B CELL, and then enter the telephone number. Press DIAL , /SPEAKER, A CELL, or B CELL to dial.
Telephone operation Telephone operation Call waiting on the cell line If you subscribe to call waiting service from your cell phone service provider, and someone calls you while you are already on a call, you hear a call waiting alert tone. To answer the incoming call from the same cell line: Using a cordless handset: • Press SWAP , A CELL or B CELL on the handset. The original call is put on hold and you take the new call. • Press OPTION on the handset.
Telephone operation Telephone operation Answer an incoming cell call while on line 1 or line 2 If you are on a call using line 1 or line 2 and you receive an incoming cell call, you hear a beep, and A , B, or A B displays on the cordless handset or telephone base you are using. The telephone base and all other handsets ring. To answer the incoming cell call: Using a cordless handset: • Press A CELL or B CELL to answer the incoming cell call.
Telephone operation Telephone operation Answer an incoming call on line 1 or line 2 while on a cell call If you are on a cell call and you receive an incoming call on line 1 or line 2, you hear a beep, and then , , or , and Incoming call displays on the handset or telephone base you are using. The telephone base and all other handsets ring. To answer the incoming call on line 1 or line 2: Using a cordless handset: • Press LINE 1/FLASH or LINE 2/FLASH to answer the incoming call on line 1 or line 2.
Telephone operation Telephone operation Make, answer or end a softphone call You can make and receive calls on line 1, line 2, or cell lines, or softphone VoIP calls by using the AT&T Softphone Call Manager installed on your computer (see page 11). Before managing a softphone VoIP call, make sure Skype or Lync is installed. To make a Skype call: Using a cordless handset or the telephone base: • Enter the telephone number in idle mode, and then press PC CALL to dial a softphone call.
Telephone operation Telephone operation Voice command TL86103 supports voice recognition when the phone system is connected to AT&T Softphone Call Manager installed on your computer (see page 11). You can make calls on line 1 or line 2 (according to the line preference set, see page 48) through the voice command (name dialing) function using the telephone base or a cordless handset.
Telephone operation Conference calls Conference calls on line 1 and line 2 When you have calls established on line 1 and line 2, either in use or on hold, you can conference line 1 and line 2 using a handset or the telephone base. To conference both line 1 and line 2: Using a cordless handset: 1. Press OPTION . 2. Press CID or DIR to highlight Conference. 3. Press SELECT . The conferencing devices’ screen display Lines now in conference, followed by Conf. Using the telephone base: 1. Press OPTION . 2.
Telephone operation Conference calls To end a conference call: Using a cordless handset: Press OFF/CANCEL, or place the cordless handset into the charger. The call continues until all people hang up. Using the telephone base: Press SPEAKER , 1 LINE, or 2 LINE, or put the corded handset back to the telephone base. The call continues until all people hang up.
Telephone operation Conference calls Using the telephone base: 1. Press OPTION . 2. Press CID, DIR, /RECORD, or following options: • End Line 1 • End Line 2 • End Cell A line • End Cell B line • Equalizer • Caller ID log • Directory 3. Press SELECT . /DELETE to highlight one of the To end a conference call: Using a cordless handset: Press OFF/CANCEL, or place the cordless handset into the charger. The call continues until all people hang up.
Telephone operation Options while on calls Silencing the ringer When the telephone is ringing, you can temporarily silence the ringer of the cordless handset or telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the handset ringer: Using a cordless handset: Press SILENCE , OFF/CANCEL, MUTE/DELETE, or QUIET #. The handset screen displays Ringer muted. To silence the base ringer: Using the telephone base: Press SILENCE , CANCEL, or QUIET #.
Telephone operation Options while on calls Speakerphone If you are on speakerphone, base you are using. displays on the cordless handset or telephone On a call using a cordless handset: • Press /SPEAKER on the cordless handset to switch between normal cordless handset use and the speakerphone. On a call using a corded handset: • Press SPEAKER on the telephone base to switch between normal corded handset use and the speakerphone.
Telephone operation Options while on calls Volume control While on a call, you can adjust the listening volume on the handset or telephone base. If it is a cell call and the volume is too loud, too quiet or drops out, try changing the volume on your cell phone. On some cell phones, changing the volume on the cell phone affects your cell call volume on the TL86103 cordless handset or telephone base. To adjust the listening volume of a cordless handset: • Press CID/VOLUME or DIR/VOLUME while on a call.
Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. During a call: 1. Press TONE on the cordless handset or telephone base. 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals. 3.
Telephone operation Options while on calls Equalizer The equalizer feature enables you to change the audio quality to best suit your hearing. Using a cordless handset: 1. While on a call on line 1, line 2 or a cell line, press OPTION. 2. Press CID or DIR to highlight Equalizer, and then press SELECT . 3. Press CID or DIR to select Natural (the default setting), Treble 1, Treble 2, or Bass, and then press SELECT . Using the telephone base: 1. While on a call on line 1, line 2 or a cell line, press OPTION.
Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, caller ID log, or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID log or redial list. Using a cordless handset: To access the directory while on a call: 1. Press OPTION . 2. Press CID or DIR to highlight Directory, and then press SELECT .
Telephone operation Options while on calls Using the telephone base: To access the directory while on a call: 1. Press OPTION . 2. Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT . 3. Press CID, DIR, /RECORD, or /DELETE to highlight the desired directory, and then press REVIEW . 4. Press CID, DIR, /RECORD, or /DELETE to highlight the desired entry. Press DIAL to dial the number shown. To access the caller ID log while on a call: 1. Press OPTION . 2.
Telephone operation Redial The telephone base and each cordless handset store the last 10 dialed numbers (up to 30 digits each) in the redial list. The redial entries of each cordless handset and the telephone base are independent. Review the redial list Using a cordless handset: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR, or REDIAL/PAUSE repeatedly to browse until the desired number displays. The handset beeps twice at the end of the list. Press OFF/CANCEL to exit. Using the telephone base: 1.
Telephone operation Redial -OR- You can also insert the area code to the redial number before dialing. 1. Enter the area code in idle mode, and then press REDIAL/PAUSE in idle mode. 2. Press CID, DIR, or REDIAL/PAUSE repeatedly to browse until the desired number displays, and then press INSERT . The area code will be added in front of the selected redial number. 3.
Telephone operation Redial Save a redial entry to the directory Using a cordless handset: 1. Press REDIAL/PAUSE in idle mode. 2. Press CID, DIR, or REDIAL/PAUSE repeatedly to browse until the desired number displays. 3. Press SAVE . 4. The handset displays EDIT NUMBER. Use the dialing keys to edit the number, if necessary. • Press MUTE/DELETE or BACKSP to erase a digit. • Press and hold MUTE/DELETE to erase all digits. • Press CID or DIR to move the cursor to the left or right.
Telephone operation Redial 5 Press NEXT . 6. Press CID, DIR, /RECORD, or /DELETE to highlight one of the following types: • Home • Cell • Work • Other 7. Press NEXT . The screen displays ENTER NAME. Use the dialing keys (page 89) to enter a name. • Press /DELETE or BACKSP to erase a character. • Press and hold /DELETE to erase all characters. • Press CID or /REPEAT to move the cursor to the left. Press DIR or /SKIP to move the cursor to the right. 8. Press SAVE . The screen displays Saved.
Multiple handset use Intercom Use the intercom feature for conversations between a cordless handset and the telephone base, or two cordless handsets. You can buy additional expansion handsets (AT&T model TL86003) for this telephone base to expand your telephone system (up to 12 handsets). To initiate, answer, and end an intercom call: Using a cordless handset: 1. Press MENU in idle mode to enter the main menu. Press CID or DIR to highlight Intercom, and then Play messages press SELECT.
Multiple handset use Intercom Using the telephone base: 1. Press MENU in idle mode to enter the main menu. Answering sys Directory Press CID, DIR, /RECORD, or /DELETE to Caller ID log highlight Intercom, and then press SELECT. Intercom • If you have one handset, the telephone base shows SELECT BACK Calling HANDSET X.
Multiple handset use Intercom Answer an incoming call during an intercom call When you receive an incoming call on line 1 or line 2 during an intercom call, the two devices on the intercom call hear an alert tone. The screens display , , or , and Incoming call, and then the caller ID. The telephone base rings and all other handsets ring. To answer a call on line 1 or line 2 during an intercom call: Using a cordless handset: • Press LINE 1/FLASH or LINE 2/FLASH to answer the call on line 1 or line 2.
Multiple handset use Call transfer using intercom Use the intercom feature to transfer an outside call to another system device or the telephone base. You can also share an outside call with another system device or the telephone base. To transfer or share an outside call using intercom: Using a cordless handset: 1. When on an outside call, press OPTION. 2. Press SELECT to choose Intercom. The call is automatically put on hold.
Multiple handset use Call transfer using intercom Using the telephone base: 1. When on an outside call, press OPTION. 2. Press SELECT to choose Intercom. The call is automatically put on hold. • If you have one handset, the outside call is put on hold and your telephone base displays Calling HANDSET. The handset and displays BASE is calling.
Multiple handset use Push-to-talk (PTT) You can directly broadcast messages from one handset or telephone base to the speakerphone of one or a group of other devices. Press and hold PUSH TO TALK on a handset or PTT on the telephone base to begin a two-way communication. • Only one device can talk at a time. While talking to another device, press and hold PUSH TO TALK on the handset or PTT PTT on the telephone base.
Multiple handset use Push-to-talk (PTT) PTT call to a single device Using a cordless handset: 1. There are a few ways to begin a PTT call to a single device. When the handset is not in use: • If you have one handset, press and hold PUSH TO TALK. • If you have more than one handset: w Press PUSH TO TALK on the handset, and then use the dialing keys to enter the destination device number. -ORw Press PUSH TO TALK on the handset.
Multiple handset use Push-to-talk (PTT) Using the telephone base: 1. There are a few ways to begin a PTT call to a single handset. When the telephone base is not in use: • If you have one handset, press and hold PTT. • If you have more than one handset: w Press PTT, and then use the dialing keys to enter the destination handset number. -ORw Press CID, DIR, /RECORD, or /DELETE to highlight the destination handset number, and then press SELECT or PTT. The telephone base shows Connecting to HANDSET X...
Multiple handset use Push-to-talk (PTT) PTT call to multiple devices When there are multiple handsets registered to the phone system, PTT supports one-to-group calls. PTT supports a maximum of one-to-four calls when one to five handsets are registered, and a maximum of one-to-three calls when six or more handsets are registered. The first three or four registered handsets will be able to use this feature. Other handsets can only use PTT for one-to-one calls.
Multiple handset use Push-to-talk (PTT) Answer a PTT call You can respond to a PTT call as described below. Using a handset or the telephone base: 1. When your device receives a PTT call, it beeps and shows Press and hold [PTT] to talk. 2. When the other party is speaking, your speakerphone light is on, and your device shows: • PTT From HANDSET X To device(s): X (the first X represents the initiating handset number, and the second X represents your handset number; a maximum of four handset numbers appear).
Multiple handset use Push-to-talk (PTT) Change a one-to-one PTT call to an intercom call You can convert a one-to-one PTT session to an intercom call. Using a cordless handset or the telephone base: 1. When your device shows Press and hold [PTT] to talk, press INTCOM. The screen shows Switch to Intercom? 2. Press SELECT. Your device displays Calling BASE or Calling HANDSET X. The destination device briefly shows Push to talk Ended, and then HANDSET X is calling or BASE is calling.
Multiple handset use Push-to-talk (PTT) Make an outgoing call during PTT call Using a cordless handset or the telephone base: • During a one-to-one PTT call, press LINE 1/FLASH or LINE 2/FLASH on your handset or 1 LINE or 2 LINE on the telephone base to get a dial tone. The PTT call ends automatically. • During a one-to-group PTT call, press LINE 1/FLASH or LINE 2/FLASH on the initiating handset or 1 LINE or 2 LINE on the telephone base. The PTT call ends automatically and you get a dial tone.
Directory About the directory The home directory stores up to 200 entries with up to 30 digits for each phone number and 15 characters for each name. Each of the downloaded directories stores up to 1,500 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are stored at the telephone base and shared by all cordless handsets. Any changes made on one device apply to all. • Only one device can review the directory at a time.
Directory Create directory entries Create a new entry in the home directory Using a cordless handset: 1. Press MENU on the handset in idle mode to enter the main menu. 2. Press CID or DIR to highlight Directory, and then press SELECT. 3. Press OPTION to choose Home. 4. Press SELECT to choose Add contact. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press CID or DIR to move the cursor to the left or right. • Press MUTE/DELETE or BACKSP to erase a digit.
Directory Create directory entries Using the telephone base: 1. Press MENU on the telephone base in idle mode to enter the main menu. 2. Press CID, DIR, /RECORD, or /DELETE to highlight Directory, and then press SELECT. 3. Press OPTION to choose Home. 4. Press SELECT to choose Add contact. The screen displays ENTER NUMBER. 5. Use the dialing keys to enter a telephone number. • Press CID or /REPEAT to move the cursor to the left. Press DIR or /SKIP to move the cursor to the right.
Directory Create directory entries Dialing keys Dialing keys Characters by number of key presses 1 2 3 4 5 6 7 8 9 10 11 # & / , s 7 z 9 1 1 . - ‘ ( ) * 2 A B C a b c 2 3 D E F d e f 3 4 G H I g h i 4 5 J K L j k l 5 6 M N O m n o 6 7 P Q R S p q r 8 T U V t u v 8 Y Z w x y 9 W X 0 space 0 * # NOTE: When entering a name in the directory, the first letter of each word is automatically capitalized.
Directory Create directory entries Add a predialed telephone number to the directory You can save a predialed telephone number to the directory. Using a cordless handset: 1. Enter the telephone number when in idle mode, and then press SAVE to move on to edit the number, and then press NEXT. 2. Press CID or DIR to highlight one of the following types: • Home • Cell • Work • Other 3. Press NEXT. The screen displays ENTER NAME. 4. Use the dialing keys to edit the name.
Directory Review the directory Review directory entries Using a cordless handset: 1. Press DIR when in idle mode. 2. Press CID or DIR to highlight a directory, and then press REVIEW . 3. Press CID or DIR to browse. -OR1. Press MENU when in idle mode. 2. Press CID or DIR to highlight Directory, and then press SELECT . 3. Press CID or DIR to highlight a directory, and then press REVIEW . 4. Press CID or DIR to browse. -OR1. Press OPTION while on a call. 2.
Directory Review the directory Using the telephone base: 1. Press DIR when in idle mode. 2. Press CID, DIR, /RECORD, or then press REVIEW . 3. Press CID, DIR, /RECORD, or /DELETE to highlight a directory, and /DELETE to browse. -OR1. Press MENU when in idle mode. 2. Press CID, DIR, /RECORD, or then press SELECT . /DELETE to highlight Directory, and 3. Press CID, DIR, /RECORD, or then press REVIEW . /DELETE to highlight a directory, and 4. Press CID, DIR, /RECORD, or /DELETE to browse. -OR1.
Directory Search the directory 3-character alphabetical search You can use the enhanced 3-character search to find your contacts quickly and efficiently. Using a cordless handset or the telephone base: 1. Follow the steps in Review directory entries on pages 91-92 to enter the directory. 2. When an entry appears, use the dialing keys to enter the letters associated with the name (see page 89). You can enter up to 3 letters for the search. The letters will show at the top left hand corner of the screen.
Directory Dial, edit or delete a directory entry Dial a directory entry You can dial a directory entry on any line. To dial a directory entry: Using a cordless handset: 1. Search for the desired entry in the directory (see Review directory entries and 3-character alphabetical search on pages 91-93). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3.
Directory Dial, edit or delete a directory entry 5. Press CID or DIR to highlight one of the following types. • Home • Cell • Work • Other 6. Press NEXT. The screen displays EDIT NAME. 7. Use the dialing keys to edit the name. • Press CID or DIR to move the cursor to the left or right. • Press MUTE/DELETE or BACKSP to erase a character. • Press and hold MUTE/DELETE to erase all characters. 8. Press SAVE to save the entry. There is a confirmation tone and the screen shows Saved. Using the telephone base: 1.
Directory Dial, edit or delete a directory entry Edit the type of a directory entry If you only want to edit the type of a directory entry: 1. Search for the desired entry in the directory (see Review directory entries and 3-character alphabetical search on pages 91-93). 2. When a directory entry displays, press LABEL on a cordless handset or TONE on the telephone base. 3. Enter the corresponding shortcut keys shown in the below table.
Directory Dial, edit or delete a directory entry Remove a downloaded directory Using a cordless handset: 1. Search for the desired downloaded directory in the directory menu (see Review directory entries and 3-character alphabetical search on pages 91-93). 2. When the desired downloaded directory is chosen, press OPTION , and then press CID or DIR to highlight Remove dir. 3. Press SELECT . The screen displays Directory Cell Phone A will be erased. 4. Press YES to confirm.
Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.
Caller ID Caller ID log How the caller ID log works The telephone stores caller ID information about the last 200 incoming calls in the telephone base, which are shared by all lines (except PC line). Entries are stored in reverse chronological order. The phone deletes the oldest entry when the log is full to make room for new calls. This information is common to the telephone base and cordless handsets, so changes made using a cordless handset or the telephone base are reflected in all other devices.
Caller ID Caller ID operation Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your directory. Caller ID log empty appears if there are no records in the caller ID log. Using a cordless handset or the telephone base: 1.
Caller ID Caller ID operation View dialing options Although the incoming caller ID log entries have ten digits (the area code plus the seven-digit number), in some areas, you may need to dial only the 7 digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the caller ID log.
Caller ID Caller ID operation Save a caller ID log entry to the directory Caller ID log entries can only be saved to the Home directory. Using a cordless handset: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 100). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in correct format, press SAVE. The screen displays EDIT NUMBER. 4. Use the dialing keys to edit the number.
Caller ID Caller ID operation Using the telephone base: 1. Select a desired entry in the caller ID log (see Review the caller ID log on page 100). 2. When the desired entry appears, press # (pound key) repeatedly to show different dialing options. 3. When the number is in correct format, press SAVE. The telephone base displays EDIT NUMBER. 4. Use the dialing keys to edit the number. • Press CID or /REPEAT to move the cursor to the left. Press DIR or /SKIP to move the cursor to the right.
Caller ID Caller ID operation Delete caller ID log entries To delete an entry: Using a cordless handset: Press MUTE/DELETE on the handset. Using the telephone base: Press DELETE on the telephone base to delete the shown entry. To delete all entries: Using a cordless handset: 1. Press MENU when in idle mode. 2. Press CID or DIR to highlight Caller ID log, and then press SELECT . 3. Press CID or DIR to highlight Delete all calls, and then press SELECT . 4.
Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NUMBER The caller prefers not to show the phone number. PRIVATE NAME The caller prefers not to show the name. PRIVATE CALLER No name is sent and the caller prefers not to show the number. -ORThe caller prefers not to show the phone number and name.
Answering system Answering system settings Use the answering system menu of the telephone base to set up the announcement message, turn on or off the answering system or message alert tone, activate call screening, or change the number of rings, remote access code or message recording time. If you turn off the answering system and you change any setting in the answering system setup menu, the answering system automatically turns on again.
Answering system Answering system settings To record a new outgoing announcement: Using the telephone base: 1. When the telephone base is in idle mode, press MENU to enter the main menu. Recording announcement... 2. Press SELECT to select Answering system. 3. Press CID, DIR, /RECORD, or /DELETE to STOP highlight Mailbox 1 or Mailbox 2, and then press SELECT . 4. Press SELECT again to select Announcement. 5. Press SELECT to select Record annc. The system announces, “Record after the tone.
Answering system Answering system settings To delete your outgoing announcement: Using the telephone base: 1. When the telephone base is in idle mode, press MENU to enter the main menu. Annc. Reset 2. Press SELECT to select Answering system. 3. Press CID, DIR, /RECORD, or /DELETE to highlight Mailbox 1 or Mailbox 2, and then press SELECT . 4. Press SELECT again to select Announcement. 5. Press CID, DIR, /RECORD, or /DELETE to highlight Play annc, and then press SELECT . 6.
Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages. To turn the answering system on or off: Using the telephone base: Press /LINE 1 ANS ON/OFF or /LINE 2 ANS ON/OFF to turn the corresponding answering system on or off. If the answering system is turned on, it announces, “Calls will be answered.
Answering system Answering system settings Call screening on/off Use this feature to choose whether incoming messages can be heard over the speaker when they are being recorded. If you turn call screening on, you hear the incoming message. While monitoring an incoming message, you can answer the call by pressing LINE 1/FLASH, LINE 2/FLASH, or /SPEAKER on a cordless handset, or pressing 1 LINE, 2 LINE, or SPEAKER on the telephone base. You can also lift the corded handset to answer the incoming call.
Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after two, three, four, five or six rings. You can also select toll saver. If toll saver is selected, the answering system answers a call after two rings when you have new messages, and after four rings when there are no new messages. This feature allows you to check for new messages and avoid paying long distance charges when calling from out of your local area.
Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone phone, you need to enter a two-digit number (00-99). By default, the remote access code is 19. Using the telephone base: 1. When the telephone base is in idle mode, press MENU to ANS SYSTEM SETUP Call screening enter the main menu. # of rings Remote code 2. Press SELECT to select Answering system. BACK SELECT 3.
Answering system Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every ten seconds. Unless you change it, the message alert tone is set to off. There is no audible alert at the handset. To change the setting: Using the telephone base: 1. When the telephone base is in idle mode, press MENU ANS SYSTEM SETUP # of rings to enter the main menu. Remote code 2. Press SELECT to select Answering system.
Answering system Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. To change the setting: Using the telephone base: ANS SYSTEM SETUP 1. When the telephone base is in idle mode, press MENU to Remote code enter the main menu. Msg alert tone Recording time 2. Press SELECT to select Answering system. BACK SELECT 3.
Answering system About the answering system Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left in your service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system About the answering system Message capacity Each answering system (mailbox) can record and store up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes (see Message recording time on page 114), and the maximum recording time is approximately 22 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system About the answering system Call screening To screen a call at the telephone base: If the answering system and call screening are on (see Call screening on/off on page 110), the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. Options while a message is being recorded: • Press /VOLUME/ on the telephone base to adjust the call screening volume.
Answering system Message playback If you have both new and old messages, you can play the new messages first, and then the old messages. The caller ID information displays on the screens when you play messages and you can call back the caller. When playback begins, the handset and telephone base screens display the message status, caller ID information, and time and date of the message recorded. You hear the total number of messages followed by the day and time of the message.
Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, pause or delete the message. When messages are playing on the telephone base: • Press /VOLUME/ to adjust the speaker volume. • Press /SKIP or SKIP to skip to the next message. • Press /REPEAT or REPEAT to repeat the message currently playing. • Press /REPEAT or REPEAT twice to listen to the previous message. • Press /DELETE to delete the current message.
Answering system Message playback When messages are playing on a cordless handset: • Press /SPEAKER to play the messages through the handset earpiece. Press /SPEAKER again to return to playing messages through the speakerphone. • Press CID/VOLUME or DIR/VOLUME to adjust the speakerphone volume. • Press SKIP to skip to the next message. • Press REPEAT to repeat the message currently playing. Press REPEAT twice to listen to the previous message. • Press MUTE/DELETE to delete the current message.
Answering system Message playback Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages on the telephone base: 1. When the telephone is idle, press /DELETE. DELETE OLD MSGS 1 2. Press CID, DIR, /RECORD, or /DELETE to highlight Mailbox Mailbox 2 Mailbox 1 or Mailbox 2, and then press SELECT . The screen shows Delete all old messages? BACK SELECT 3. Press YES to confirm.
Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can record your own memos using the telephone base. Play and delete them the same way as incoming messages. Record a memo Using the telephone base: 1. When the telephone base is in idle mode, ANSWERING SYSTEM Announcement press MENU to enter the main menu. Delete all old 2. Press SELECT to select Answering system. Record memo BACK SELECT 3.
Answering system Remote access You can reach your answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system: 1. Dial your telephone number from any touch-tone telephone. 2. When the system answers, enter the two-digit remote access code (19 is the default code, see page 112 to change it). • The system automatically announces the number of new or old messages (if any), and then begins to play them. 3.
Answering system Remote access Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: • If you do not press any keys after you enter the remote access code, all new messages play. If there are no new messages, all old messages play. • Once the new messages have played, the telephone announces the help menu options. If you do not press any key within 20 seconds, the remote access call automatically disconnects.
Appendix Adding and registering cordless handsets/headsets Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model TL86003, sold separately), or up to ten cordless handsets and two DECT cordless headsets (sold separately). Visit www.telephones.att.com/headsets for a list of compatible DECT 6.0 cordless headsets. Each new cordless handset or headset must be registered to the telephone base before use. You must register each cordless handset and headset separately.
Appendix Deregister all handsets You may need to deregister all handsets if: • • You have 12 registered cordless handsets. -ORYou wish to reassign the designated cordless handset number of your registered handsets. You must first deregister all devices, and then individually register each device again. To make deregistration easier, read all of the instructions below before you begin.
Appendix Screen icons, alert tones, and lights Cordless handset screen icons Line 1 or Line 2 - on steadily when line 1 and/or line 2 is in use, or there is an incoming call on line 1 and/or line 2. CELL A or CELL B- On steadily when Cell A line and/or CELL B line is in use, or there is an incoming call on Cell A line and/or CELL B line. A B A B A B A / B / Bluetooth connected devices - There are Bluetooth connected devices on the active devices list.
Appendix Screen icons, alert tones, and lights Telephone base screen icons LINE 1 or LINE 2 - On steadily when line 1 and/or line 2 is in use, or there is an incoming call on line 1 and/or line 2. CELL A or CELL B - On steadily when Cell A line and/or CELL B line is in use, or there is an incoming call on Cell A line and/or CELL B line. A B A B A B A / B / Bluetooth connected devices - There are Bluetooth connected devices on the active devices list.
Appendix Screen icons, alert tones, and lights Cordless handset alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Two short beeps You are pressing qCID/VOLUME or pDIR/VOLUME on a cordless handset when the volume is already at its highest or lowest setting. -ORCall waiting tone. -ORError tone. -ORRegistration slots are full.
Appendix Screen icons, alert tones, and lights Telephone base alert tones One short beep Tone of each key press, if key tone is turned on. One long beep Indication to begin recording a message, memo or announcement. Indicates the start of message recording during call screening or the end of a message playback session. Two short beeps You are pressing q/VOLUME/p on the telephone base when the volume is already at its highest or lowest setting. -ORCall waiting tone. -ORError tone.
Appendix Screen icons, alert tones, and lights Lights CELL A/ CELL B/HEADSET Large tilt backlit display lights • Steadily on when the telephone base is paired and connected with a Bluetooth device. /LINE 1 ANS ON/OFF/ /LINE 2 ANS ON/OFF • Flash alternately while pairing a Bluetooth device. Steadily on when the answering system is on. • Flash quickly when there is an incoming cell call. SPEAKER Steadily on when the speakerphone is on.
Appendix Display screen messages Screen messages Answering sys in On during quite mode BASE is calling QUIET mode is turned on, and the answering system is automatically turned on. The telephone base is calling. Bluetooth system busy You are trying to make a cell call or access the Bluetooth menu when the Bluetooth link is already being used. Call transferred You have transferred an outside call to another device. Caller ID log empty There are no entries in the caller ID log.
Appendix Display screen messages Screen messages Directory empty Directory full Ended There are no directory entries. The directory is full. You cannot save any new entries unless you delete some current entries. You have just ended a call. HANDSET X is calling Another system handset is calling. Intercom The device is on an intercom call. Intercom ended The intercom call has just ended. L1) Ans sys off The answering system of line 1 is turned off. L1) In use Line 1 is being used.
Appendix Display screen messages Screen messages No AC power. System can only access Line 1. The base’s corded handset is lifted during an AC power failure. If there is an AC power failure, it is still possible to dial out and receive incoming calls on line 1 using the corded handset. No answer. Try again The device(s) you are trying to transfer a call to is out of range, off hook, or has no power. No battery The handset in the charger has no battery installed.
Appendix Display screen messages Screen messages PTT From HANDSET X To devices: X One handset has started a PTT session to another handset and telephone base. PTT To HANDSET X You have started the PTT process with a cordless handset. PTT To BASE 0 You have started the PTT process with the telephone base. Push to talk Ended The PTT session is ended. Quiet mode is off QUIET mode is turned off. Registering...
Appendix Troubleshooting If you have difficulty with your phone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. I cannot pair my cell phone to the telephone base. • Make sure you have cellular coverage. • Make sure your cell phone is compatible with your telephone system. Check the Bluetooth compatibility list at www.telephones.att.com/bluetooth.
Appendix Troubleshooting I cannot connect my cell phone with the telephone base. • Make sure that the Bluetooth function of your cell phone is turned on. See the user’s manual of your cell phone for more information. • Make sure that your Bluetooth cell phone is not connected to any other Bluetooth device. • Turn off your cell phone, and then turn it on again. • Make sure that your cell phone is on the active devices list.
Appendix Troubleshooting My cell phone is connected to the telephone base, but I cannot make a cell call. • Make sure that your cell phone is not in use when you are trying to make a cell call. • For some smartphones, make sure that the cellular function is turned on. Bluetooth system busy appears on the display. • Make sure that your cell phone is not in use when connected and on the active devices list. • Make sure that your cell phone or headset is not connected to any other Bluetooth device.
Appendix Troubleshooting Some of my cell phone contacts were not imported to my TL86103. • Try copying the contacts from your SIM card to your cell phone memory first, and then download from your phone memory. If that doesn’t work, try copying the contacts from your cell phone memory to your SIM card, and then download from your SIM card. For more information on how to transfer contacts between your SIM card and your phone memory, refer to the user’s manual of your cell phone.
Appendix Troubleshooting My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure that the battery connector is securely plugged into the handset. • Make sure the telephone line cord is securely and firmly plugged into the telephone base and the telephone wall jack. • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset to the charger when not in use.
Appendix Troubleshooting My cordless handset isn’t performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the power adapter into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base. You might have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds, and then plug it back in. Allow up to one minute for the handset and telephone base to reset.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (page 9). The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting I experience poor sound quality when using the cordless handset speakerphone. • For increased sound quality while using the cordless handset speakerphone, place the handset on a flat surface with the dial pad facing up. • When using the cordless handset speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE/DELETE to temporarily turn your microphone off.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting System does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID features works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. Incomplete messages.
Appendix Troubleshooting System does not respond to remote commands. • Make sure to enter your remote access code correctly (page 123). • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touchtone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 113). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. I’ve set my LCD language to Spanish or French and I don’t know how to change it back to English.
Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water • You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information • Read and understand all instructions in the user’s manual. Observe all markings on the product. • Avoid using a telephone during a thunderstorm. There might be a slight chance of electric shock from lightning.
Appendix Important safety information Especially about cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that your cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset.
Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled. To activate the CEC battery charging testing mode: 1.
Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268. 1.
Appendix Limited warranty 5. How do you get warranty service? www.telephones.att.com or call 1 (800) 222-3111. In Canada, please dial 1 (866) 288-4268. To obtain warranty service, visit NOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.
Appendix Technical specifications RF frequency band DECT frequency: 1921.536 - 1928.448 MHz Bluetooth frequency: 2402.000 - 2480.000 MHz Channels DECT channel: 5 Bluetooth channel: 79 Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage (AC voltage, 60Hz) 96 - 129 Vrms Telephone base voltage (AC adapter output) 6VDC @ 600mA 5.1VDC @1000mA Handset battery 2.
Index Index A Active device, 27–28 Add a Bluetooth headset, 24–25 Add a cell phone, 22–23 Alert tones handset, 129 telephone base, 130 Alerts manager, 20 Announcement, 106 Answer a cell call, 54 Answer a cell call while on a call on line 1 or line 2, 56 Answer a call on line 1 or line 2, 51 Answer an incoming call during an intercom call, 76 during PTT, 84 Answering system and voicemail, 115 Answering system settings, 106–114 AT&T Softphone Call Manager, 11–12 B Battery charging, 13 Battery installation, 1
Index Index Hold, 66 Home area code, 44 I Important safety information, 149–150 Installation, 9–10 Intercom, 74–78 Interruption to directory download, 31 L LCD language, 36 Lights, 131 Limited warranty, 154–155 Line AC power, 14 M Make a cell call, 54 Make a call on line 1 or line 2, 51 Make an outgoing call during PTT, 85 Maintenance, 148 Memory match, 99 Memos, 122 Message alert tone, 113 playback, 118–121 Message capacity, 116 Mute, 65 O Operating range, 156 P Paging, 63 Phonebook, 86 Power adapter, 9 P
Remote access wallet card The wallet card below lists the commands needed to control your answering system from any touch-tone telephone. Cut along dotted line. Call your phone number, and then enter your two-digit access code (preset to 19). Action Remote command 1 Play new messages................ 2 Delete the message............... 3 Delete all old messages...... 33 Repeat or go back.................. 4 Stop................................................5 Help menu..................................
www.telephones.att.com The Bluetooth® word mark and logos are owned by Bluetooth SIG, Inc. and any use of such marks by Advanced American Telephones and its parent, VTech Holdings Limited, is under license. VTech Holdings Limited is a member of Bluetooth SIG, Inc. Other trademarks and trade names are those of their respective owners. © 2013-2014 Advanced American Telephones. All Rights Reserved.
