CareLine™ Abridged user’s manual www.vtechphones.
This Abridged user’s manual provides you with basic installation and operation instructions. A limited set of features are described in abbreviated form. Please refer to the online Complete user’s manual for a full set of installation and operation instructions at www.vtechphones.com. Before using this VTech product, please read Important safety instructions on pages 95-97 of this manual. ® The ENERGY STAR program (www.energystar.
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Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Table of contents Getting started...........1 Telephone base installation....1 Handset battery installation....2 Handset charger installation....3 Pendant charger installation....4 Pendant attachment............ 5 Battery backup.................... 7 Handset battery charging.... 8 Pendant battery charging.... 9 Tabletop to wall mount installation...................... 10 Are you a new cable or VoIP subscriber?............ 12 Did you subscribe to voicemail service from your telephone service provider?.......
Table of contents Audio Assist . ................... 41 Volume control.................. 42 Mute.................................. 42 Call waiting........................ 43 Temporary ringer silencing......................... 43 Redial................................ 44 Temporary tone dialing...... 44 Check voicemail................ 44 Chain dialing...................... 45 Transfer a call.................... 46 Find handset/pendant........ 47 Multiple handset use..........................
Table of contents Message capacity.............. 65 Call screening.................... 65 Call intercept..................... 66 Temporarily turn off the message alert tone......... 66 Message playback............. 67 Delete all old messages.... 69 Record, play and delete memos............................ 70 Remote access.................. 71 Voice command.......73 About voice command....... 73 Use voice command.......... 73 Appendix..................77 Handset battery................. 77 Pendant battery.
Getting started Telephone base installation Electrical outlet not controlled by a wall switch Telephone wall jack Telephone base power adapter Plug the DSL filter into the telephone wall jack. Power cord jack Telephone line cord Telephone line jack CAUTION: If you subscribe to telephone service from a cable company or a VoIP service provider, contact your cable/ VoIP service provider for more information.
Getting started Handset battery installation 1. Plug the battery connector securely into the socket. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Slide the battery compartment cover towards the center of the handset until it clicks into place.
Getting started Handset charger installation 1. Install the charger as below. 2. Place the handset in the telephone base to charge. Electrical outlet not controlled by a wall switch Handset charger power adapter IMPORTANT: Check for a dial tone by pressing . If you hear a dial tone, the installation is successful. If you do not hear a dial tone: • Make sure the installation procedures described above are properly done. • It may be a wiring problem.
Getting started Pendant charger installation 1. Install the pendant charger as shown below. 2. Switch on the pendant. Electrical outlet not controlled by a wall switch Pendant charger power adapter 3. Place the pendant in the pendant charger to charge.
Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Press down the tabs on both sides of the lanyard clip to remove the necklace of the lanyard. Press down on the push button slider to adjust the length of the lanyard for comfortable wearing.
Getting started Pendant attachment Pendant belt clip: Remove the necklace of the pendant lanyard or the whole pendant lanyard before you use the pendant belt clip. Push the pendant into the belt clip until it clicks into place.
Getting started Battery backup When there is a power failure, all handsets display Put HS on base to power base. Put a charged handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time. During this period, you cannot use the answering system. If you have a pendant, you cannot use its voice command feature. Put HS on base to power base Powering base... Don’t pick up When a handset is put in the telephone base, it displays Powering base...
Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status. If necessary, place the handset in the telephone base to charge. The battery is fully charged after 11 hours of continuous charging. Battery indicators Battery status The screen is blank, or displays Place in charger and flashes. The battery has no or very little charge. The handset cannot be used. The screen displays The battery has Low battery and enough charge flashes.
Getting started Pendant battery charging The pendant status light indicates the battery status. If necessary, place the pendant in the pendant charger to charge. The battery is fully charged after 3 hours of continuous charging. Battery indicators Battery status The pendant status The battery light flashes red. You has very little hear “Low battery” charge. when there is only 30 minutes talk time left. You hear an alert tone every minute. The pendant status light is solid red.
Getting started Tabletop to wall mount installation 1. Remove the telephone line cord from the telephone wall jack, and the telephone base power adapter from the electrical outlet (if necessary). Remove both cords from the slots (if necessary). 2. Align the upper slots at the back of the telephone base against the upper tabs above the tabs B of the wall mount bracket. Make sure the lower slots of the telephone base are also aligned above the lower tabs of the wall mount bracket. 3.
Getting started Tabletop to wall mount installation 4. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch. 5. Align the holes on the wall mount bracket with the standard wall plate and slide it down until it locks securely in place. Bundle the telephone line cord and power adapter cord neatly with twist ties.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/ VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 63 for more information. To use the built-in answering system: Refer to this Abridged user’s manual on how to record your outgoing announcement, retrieve messages and other related operations.
Getting started Expand your telephone system The handsets/pendant in the product package are already registered. The telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use. You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order.
Getting started Add and register a handset To register a handset: • Put the handset in the telephone base. The base IN USE light turns solid red. The handset shows Registering... Please wait. Then HANDSET X Registered appears on the cordless handset. The handset beeps and is now registered with the telephone base. It takes up to 60 seconds to complete registration. If registration fails, the handset displays Registration failed and you hear an error tone. Retry the step above.
Getting started Add and register a pendant When first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when the pendant is not registered. The new pendant should be charged without interruption for at least 30 minutes before registering it to the telephone base. Make sure the pendant is out of the pendant charger and turned on. To register a pendant: 1. Press and hold /FIND HANDSET at the side of the telephone base until the IN USE light turns solid red. 2.
Getting started Deregister devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all devices: 1.
Getting started Telephone base layout /ANS ON/OFF • Turn the built-in answering system on or off. • On when the answering system is turned on. Incoming call light • Flashes when there is an incoming call. Audio Assist • Enhance the clarity and loudness of the caller’s voice during message playback. /FIND HANDSET • Page all handsets and pendants when idle. /VOL and /VOL • Adjust the listening volume during message playback. • Adjust the base ringer volume while idle.
Getting started Telephone base layout /REPEAT • Press once to repeat the playing message. • Press twice to play the previous message. X/DELETE • Delete the playing message. /SKIP • Skip to the next message during message playback. /PLAY/STOP • Start or stop message playback. IN USE light • On when the phone is in use or the answering system is answering an incoming call. • On when a device is being registered. • Flashes when devices are being deregistered.
Getting started Pendant layout • Answer or end a call. Pendant status light • Stays solid red when the pendant is charging in the pendant charger. • Flashes red when the pendant has low battery. • Stays solid green when the pendant is fully charged and placed in the pendant charger. • Flashes red and green when the base is paging the pendant. • Flashes quickly in red and green during pendant registration. • Flashes orange three times when the pendant is just switched on and not registered.
Getting started Pendant layout 1 • Call speed dial 1. VOL- and VOL+ • Adjust the listening volume during a call or message playback. • Adjust the pendant ringer volume while in idle mode. 2 • Call speed dial 2. ON and OFF switch • Switch to turn the pendant on or off. VOICE • Press to use the voice command feature.
Getting started Handset layout CHARGE light • On when the handset is charging. Incoming call light • Flashes when there is an incoming call, or the base is paging the handset. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed. • Press and hold to insert a dialing pause while dialing or entering numbers. MENU/SELECT • Show the menu. • Select an item or save an entry or setting while in a menu. CID/ • Review the caller ID log when idle. • Scroll down while in menus or lists.
Getting started Handset layout /FLASH • Make or answer a call. • Answer an incoming call when you receive a call waiting alert during a call. VOL- and VOL+ • Adjust the listening volume during a call or message playback. • Adjust the handset ringer volume while idle. / • Review the phonebook when idle. • Scroll up while in menus or lists. • Move the cursor to the right while entering names or numbers.
Getting started Handset layout • • • • • /CANCEL Hang up during a call. Cancel an operation, or back up to the previous menu while in a menu. Press and hold to return to idle mode while in a menu. Silence the handset ringer temporarily while the phone is ringing. Press and hold to erase the missed call indicator when idle. Dialing keys • Enter numbers or characters. • Answer an incoming call. QUIET# • Press repeatedly to display other dialing options when reviewing a caller ID log entry.
Getting started Handset layout • Switch to tone dialing during a call if you have pulse service. • Switch between upper case and lower case while entering characters. MUTE/DELETE • Mute the microphone during a call. • Silence the handset ringer temporarily while the phone is ringing. • Delete an individual entry while reviewing the redial list, phonebook, caller ID or reminder. • Delete a character or digit while entering names or numbers. • Delete the playing message or announcement.
Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. 1. Press MENU when idle. 2. Press or until the screen displays the desired feature menu. 3. Press SELECT to enter that menu. • To return to the previous menu, press CANCEL. • To return to idle mode, press and hold CANCEL. Speed dial for pendant There are two speed dial keys, 1 and 2, on the pendant. Use a handset to store two contacts that you may need to call them more often or right away.
Telephone settings Store a speed dial entry 1. Press MENU when ���������� idle�. Set date/time 2. Scroll to Pendant, >Pendant then press SELECT. 3. Scroll to Memory 1 or Memory 2, then press SELECT. MEMORY 1 NUMBER 4. Enter a number, then _ press SELECT. 5. Enter a name, then press SELECT. Edit a speed dial entry MEMORY 1 NAME _ 1. Press MENU when ���������� idle�. 2. Scroll to Pendant, then press SELECT. 3. Scroll to Memory 1 or Memory 2, then press SELECT. 4. Edit the number, then press SELECT. 5.
Telephone settings Delete a speed dial entry 1. Press MENU when ���������� idle�. 2. Scroll to Pendant, then press SELECT. 3. Scroll to Memory 1 or Memory 2, then press SELECT. 4. Press SELECT to confirm.
Telephone settings Ringer volume Telephone base ringer volume: • Press /VOL or /VOL when idle. Handset ringer volume: • Press VOL+ or VOL- when idle. Pendant ringer volume: • Press VOL+ or VOL- when idle. Ringer tone Handset ringer tone: 1. 2. 3. 4. Press MENU when idle. Scroll to Ringers, then press SELECT. Scroll to Ringer tone, then press SELECT. Scroll to sample each ringer tone, then press SELECT. Pendant ringer tone: 1. 2. 3. 4. Press MENU when idle. Scroll to Pendant, then press SELECT.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature and the answering system work properly. 1. Press MENU when idle. 2. Scroll to Set date/time, then press SELECT. 3.
Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. 1. Press MENU when idle. 2. Scroll to Annc Caller ID, then press SELECT. 3. Scroll to the desired option, then press SELECT. • Set all On/Off - Change the setting for all devices. • Local handset - Change the setting for that handset only. • Base - Change the setting for the telephone base only. • Pendant - Change the setting for the pendant only. 4.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT. Press SELECT to select LCD language. Scroll to select English, Français or Español, then press SELECT twice. Talking digit You can select the volume or turn off the audible spoken tone when you press the dialing key while predialing. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT.
Telephone settings Voicemail number Save your voicemail number to 1 for quick access. The voicemail number is shared by all handsets. Press and hold 1 to retrieve voicemail from your service provider. 1. Press and hold 1 when idle. 2. Enter the voicemail access number provided by your telephone service provider (up to 30 digits) when prompted. 3. Press SELECT. Clear voicemail indicators Use this feature when the telephone indicates that there is new voicemail but there are none.
Telephone settings Rename handset You can create a name for each system handset. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT. Scroll to Rename handset, then press SELECT. Enter the desired name, then press SELECT. Key tone The handset is set to beep with each key press. You can set the key tone volume or turn the key tone off for each handset. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT. Scroll to Key tone, then press SELECT.
Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Follow the steps below to turn the CID time sync feature on or off. The default setting is On. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT. Scroll to CID time sync, then press SELECT. Scroll to On or Off, then press SELECT.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. 1. 2. 3. 4. Press MENU when idle. Scroll to Settings, then press SELECT. Scroll to Dial mode, then press SELECT. Scroll to select Touch-tone or Pulse, then press SELECT.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set and turn the quiet mode on: 1. Press and hold QUIET# on the cordless handset when idle. The handset shows Quiet: _ _ hours (1-12 hours). 2.
Telephone settings Happy message Happy messages are pendant greeting messages. For example, the pendant will say “Good morning” when you pick it out of the pendant charger in the morning. The default setting is On. 1. 2. 3. 4. Press MENU when idle. Scroll to Pendant, then press SELECT. Scroll to Happy message, then press SELECT. Scroll to On or Off, then press SELECT. Voice command You can turn the pendant voice command feature on or off (see pages 73-76). 1. 2. 3. 4. Press MENU when idle.
Telephone operation Make, answer and end a call To make a call on a handset: 1. Press or . 2. When you hear a dial tone, dial the number. To answer a call on a handset: • Press , or any dialing key. To end a call on a handset: • Press OFF or place the handset in the handset charger. To make a call on a pendant: • Press 1 or 2 to dial the corresponding speed dial number. -OR• Use the voice command feature to dial (see page 73). To answer a call on a pendant: • Press .
Telephone operation Speakerphone • When the handset is on a call, press to switch between the handset speakerphone and the handset earpiece. Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing. The default setting is Natural. 1. Press MENU during a call. 2. Press SELECT to choose Equalizer. 3. Scroll to Natural, Treble 1, Treble 2 or Bass, then press SELECT.
Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset. • Press AUDIO ASSIST again to turn off. To turn on Audio Assist on the telephone base: • During message playback, press Audio Assist on the telephone base. • Press Audio Assist again to turn off.
Telephone operation Volume control To adjust the listening volume on a handset: • During a call, press VOL- or VOL+. To adjust the listening volume on a pendant: • During a call, press VOL- or VOL+. Mute The mute function allows you to hear the other party but the other party cannot hear you. • During a call, press MUTE. • Press MUTE again to resume the conversation.
Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call. • Press FLASH to put your current call on hold and take the new call. • Press FLASH to switch back and forth between calls. Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the telephone base, handset or pendant without disconnecting the call.
Telephone operation Redial The last 10 telephone numbers ����������������� dialed����������� (up to 30 digits) are stored in the system memory. 1. Press REDIAL when idle. 2. Press , or REDIAL repeatedly to browse. 3. When the desired entry displays, press or to dial. Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing temporarily during a call.
Telephone operation Chain dialing Use this feature on the cordless handsets to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: 1. Press MENU. 2. Scroll to Phonebook, then press SELECT. 3. Scroll to the desired entry, then press SELECT. To access a number from the caller ID log while on a call: 1. Press MENU. 2. Scroll to Caller ID log, then press SELECT. 3.
Telephone operation Transfer a call While on an outside call, you can transfer the call from a cordless handset to another system device. To transfer a call from a handset: 1. During a call, press MENU. Scroll to Transfer, then press SELECT. • If you have three or more handsets/ pendants, scroll to the desired device and then press SELECT. The outside call is put on hold and the handset shows Transferring call.../Transferring call to all... The destination device rings. 2.
Telephone operation Find handset/pendant This feature helps you find misplaced handset and pendant. To start the paging tone: • Press /FIND HANDSET on the right side of the telephone base. The idle handset and pendant ring and the handset displays ** Paging **. To stop the paging tone: • Press , or any dialing key on the handset, or return the handset to the telephone base. -OR• Press on the pendant. -OR• Press /FIND HANDSET on the telephone base.
Multiple handset use Join a call in progress Another handset or pendant can join an outside call. You can share an outside call with up to four handsets/pendants at the same time. To join a call on a handset: • Press or to join the call. • Press OFF or place the handset in the telephone base or handset charger to exit the call. To join a call on a pendant: • Press to join the call. • Press or place the pendant in the pendant charger to exit the call.
Multiple handset use Intercom Use the intercom feature for conversations between two system devices. To initiate an intercom call with a handset: 1. Press MENU, then scroll to Intercom, then press SELECT. Scroll to the desired device and press SELECT. Your ������������� handset shows Calling other handset/Calling HANDSET X/Calling all pendants/Calling all devices. The destination device rings. The destination handset shows HANDSET X is calling. 2.
Phonebook The phonebook stores up to 50 entries, which are shared by all handsets. Add a phonebook entry Press MENU when idle. Scroll to Phonebook, then press SELECT. Scroll to Add contact, then press SELECT. Enter a number. -ORCopy a number from the redial list by pressing REDIAL then or , or pressing REDIAL repeatedly to find the desired number. Press SELECT to copy the number. 5. Press SELECT. 6. Enter a name, then press SELECT. 1. 2. 3. 4.
Phonebook Alphabetical search 1. Press when idle to show the first entry in the phonebook. 2. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your phonebook, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see Linda. If necessary, press or to browse. Edit a phonebook entry 1.
Caller ID The caller ID log stores up to 50 entries, which are shared by all system handsets. Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handsets display XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW on the cordless handset, the number of missed calls decreases by one.
Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a handset: 1. Press CID when idle. 2. Press or to browse. To review the caller ID log with a pendant: • Use the voice command feature (see page 76).
Caller ID Save a caller ID log entry to the phonebook 1. Search for the desired caller ID log entry (see Review the caller ID log on page 53). 2. Press SELECT to choose an entry. 3. Edit the number, then press SELECT. 4. Edit the name, then press SELECT.
Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times. Add a reminder Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. Press MENU when idle.
Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the reminder. After the last reminder, the screen displays End of reminder and you hear, “End of reminder.” To play reminders with a handset: 1. Press MENU when idle. 2. Scroll to Reminder, then press SELECT. 3. Press SELECT to select Review. The reminders play automatically. To play reminders with a pendant: • Use the voice command feature (see page 74).
Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time. You can also turn on or off the answering system on the telephone base.
Answering system settings Announcement The telephone is preset with a greeting that answers calls with, “Hello. Please leave a message after the tone.” You can use this preset announcement, or replace it with your own. Record your own announcement You can record an announcement up to 90 seconds, but any announcement shorter than two seconds will not be recorded. To record an announcement with a handset: Press MENU when idle. Scroll to Answering sys, then press SELECT.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on and ANS ON displays on the cordless handset. To turn the answering system on or off with a handset: 1. 2. 3. 4. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Answer ON/OFF, then press SELECT. Scroll to On or Off, then press SELECT.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset and the telephone base while they are being recorded. 1. 2. 3. 4. 5. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Ans sys setup, then press SELECT. Press SELECT again to select Call screening. Scroll to On or Off, then press SELECT. Number of rings You can choose two, three, four, five or six rings, or toll saver.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. 2. 3. 4. 5. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Ans sys setup, then press SELECT. Scroll to Remote code, then press SELECT. Enter a two-digit number, then press SELECT.
Answering system settings Message alert tone When the message alert tone is set to On, and there is at least one new message, the telephone base beeps every 10 seconds. The message alert tone is preset to Off. There is no audible alert at the handset. 1. 2. 3. 4. 5. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Ans sys setup, then press SELECT. Scroll to Msg alert tone, then press SELECT. Scroll to On or Off, then press SELECT.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below.
Answering system operation Message capacity The answering system can record and store up to 99 messages. Each message can be up to three minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. The actual recording time depends on individual message characteristics. Messages remain available for replay until you delete them.
Answering system operation To screen a call at a handset: If the answering system and call screening are on, press SELECT. The announcement and the incoming message broadcast at the handset while the call is answered by the answering system. Options while a message is being recorded: • Press VOL+ or VOL- to adjust the listening volume. • Press OFF to temporarily turn off the feature. • Press SELECT to temporarily turn on the feature if it is set to off.
Answering system operation Message playback To play messages on a handset: 1. Press MENU when idle. 2. Press SELECT to select Play messages. 3. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press VOL+ or VOL- to adjust the message playback volume. • Press 6 to skip to the next message. • Press 4 to repeat the message.
Answering system operation To play messages at the telephone base: 1. Press /PLAY when idle. 2. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, the new messages play automatically. Options during playback: • Press q/VOL or p/VOL to adjust the message playback volume. • Press /SKIP to skip to the next message. • Press /REPEAT to repeat the playing message. Press /REPEAT twice to hear the previous message.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with a handset: 1. 2. 3. 4. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Delete all old, then press SELECT. Press SELECT to confirm. To delete all old messages at the telephone base: 1. Press X/DELETE when idle. 2. Quickly press X/DELETE again.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Press MENU when idle. Scroll to Answering sys, then press SELECT. Scroll to Record memo, then press SELECT. The system announces, “Record after the tone. Press 5 when you are done.” After the tone, speak towards the microphone. 5. Press 5 when done. 1. 2. 3. 4.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. 1. Dial your telephone number from any touch-tone telephone. 2. Enter the two-digit security code after the announcement and the long beep. 3. The system announces, “Press star for reminder or press pound to listen to messages.” Press or #.
Answering system operation -OR• After pressing #, you can enter one of the following remote commands. Command 1 2 3 33 4 5 *5 6 *7 8 0 Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off.
Voice command Press VOICE By saying certain commands to the pendant, you can hear information such as the date or time, or call photo speed dial numbers, or even review call log, messages or reminders. VOICE About voice command Use voice command Press VOICE on either side of the pendant when the telephone is idle. After you hear a beep, say your command to the pendant. Common commands “What can I say?” - To hear a list of voice commands. “What time is it?” - To hear the current time.
Voice command Reminders Press VOICE and say “Review reminders” to review today’s upcoming reminders. During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip reminder.” - To skip to the next reminder. “Repeat reminder.” - To repeat the reminder. “Stop.” - To stop the reminder playback. “Cancel.” - To continue the reminder playback.
Voice command Messages Press VOICE and say “Review messages.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip message.” - To skip to the next message. “Repeat message.” - To repeat the message. “Slow playback.” - To slow down the message playback. • To resume normal playback, press VOICE and say “Play normal.” “Stop.” - To stop the message playback. “Delete.” - To delete the current message. “Cancel.
Voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.” - To repeat the call log entry. “Stop.” - To stop the call log entry playback. “Cancel.” - To continue the call log entry playback. “Call back.” - The system will ask, “Would you like to call XXX?” • Say “Yes” to call the number.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Operating time Up to seven hours Up to five hours Up to seven days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Handset battery CAUTION: To reduce the risk of fire or injury, read and follow these instructions: • Use only the batteries provided or equivalent. To order a replacement, go to www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. • Do not dispose of the batteries in a fire. Check with local waste management codes for special disposal instructions. • Do not open or mutilate the batteries.
Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation While in speakerphone mode (talking*) Operating time Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: • You hear “Low battery.” • There is an alert tone every one minute. • The pendant status light flashes red or is solid red.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting I cannot get a dial tone. • Try all the suggestions above. • Move the cordless handset or the pendant closer to the telephone base. You may have moved out of range. • If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different phone. If there is no dial tone on that phone either, the problem is in your wiring or telephone service. Contact your telephone service provider. • Your line cord may be defective.
Appendix Troubleshooting • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). • If you have changed your telephone service to digital service from a cable company or a VoIP service provider, the telephone line may need to be rewired to allow all existing telephone jacks to work. Contact your service provider for more information. My cordless handset/pendant isn’t performing normally.
Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting • If the battery is completely depleted, charge the handset for at least 30 minutes before use. • You may need to purchase a new battery. The pendant battery does not accept charge while in the pendant charger. • If the pendant is in the pendant charger and the pendant status light is not on, refer to The charge light is off on page 89. • Charge the battery in the pendant for at least 3 hours. For optimum daily performance, return the pendant to the pendant charger when not in use.
Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Contact your DSL service provider for more information about DSL filters.
Appendix Troubleshooting • Relocate your phone to a higher location. The phone may have better reception in a high area. • If other phones in your home are having the same problem, contact your telephone service provider (charges may apply). I experience poor sound quality when using the handset speakerphone. • For increased sound quality while using the handset speakerphone, place the handset on a flat surface with the dialing keys facing up. I hear other calls while using my phone.
Appendix Troubleshooting • Charge the battery in the cordless handset for at least 11 hours. For optimum daily performance, return the cordless handset in the telephone base or handset charger when not in use. • Charge the pendant for at least three hours. For optimum daily performance, return the pendant to the pendant charger when not in use. • You may have too many extension phones on your telephone line to allow all of them to ring simultaneously. Try unplugging some of the other phones.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting The charge light is off. • Make sure you plug the power and line cords in correctly and securely. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug the power cord back in. Allow up to one minute for the cordless handset/ pendant and telephone base to reset. • Clean the charging contacts on the cordless handset/ pendant and the handset/pendant charger each month with a pencil eraser or cloth.
Appendix Troubleshooting My telephone does not receive caller ID when on a call. • Make sure you subscribe to caller ID with call waiting features from your telephone service provider. Caller ID feature works only if both you and the caller are in areas offering caller ID service, and if both telephone service providers use compatible equipment. The messages on the answering system are incomplete.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the cordless handset and /ANS ON/OFF light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting The telephone does not respond to remote commands. • Make sure you enter your remote access code correctly. • Make sure you are calling from a touch-tone phone. When you dial a number, you should hear tones. If you hear clicks, the phone is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.
Appendix Troubleshooting • If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems. The system announces “Time and day not set.” • You need to reset the system clock. The outgoing announcement is not clear. • When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the handset.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions 9. Never push objects of any kind into this product through the slots in the telephone base, handset or pendant because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product. 10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility.
Appendix Important safety instructions 13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of electric shock from lightning. 14. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset or pendant is replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset/pendant and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office. When the handset is out of range, the handset displays Out of range OR Base no power.
Appendix Maintenance Taking care of your telephone Your telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix The RBRC® seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix The RBRC® seal ® The RBRC seal on the lithium-ion battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used lithium-ion batteries into the trash or municipal waste, which may be illegal in your area.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty What is not covered by this limited warranty? This limited warranty does not cover: 1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or 2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or 3.
Appendix Limited warranty How do you get warranty service? To obtain warranty service in the United States of America, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix Limited warranty Other limitations This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations FCC Part 15 To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Telephone base: 6V DC @ 400mA Handset charger: 6V AC @ 300mA Handset battery: 2.
Index A D Add a handset 14–15 Add a pendant 16 Add a phonebook entry 50 Add a reminder 55 Alphabetical search 51 Announcement 58 Answer a call 39 Answering system and voicemail 63 Answering system operation 63–72 Answering system settings 57–62 Answer on/off 59 Audio Assist 41 Date and time 30 Delete a phonebook entry 51 Delete a speed dial entry 28 Delete messages 67, 68, 69 Deregister all devices 17 Dialing options 53 Dial mode 36 B Battery backup 7 Find handset 47 Find pendant 47 C H Call interce
Index I P Intercom 49 Pendant attachment 5–6 Pendant battery 79 Pendant battery charging 9 Pendant charger installation 4 Pendant layout 20–21 Phonebook 50–51 Play messages 67–68 Power outage 7 J Join a call 48 K Key tone 34 L LCD language 32 Limited warranty 104–107 M Maintenance 100 Make a call 39 Memo 70 Menu 26 Message alert tone 62, 66 Message capacity 65 Message playback 67–68 Message recording time 62 Missed call indicator 52 Mute 42 N Number of rings 60 Q Quiet mode 37 R Record an announce
Index S Safety instructions 95–97 Save a caller ID log entry 54 Set date and time 30 Settings 26–38, 57–62 Share a call 48 Speakerphone 40 Speed dial 26–28 T Talking digit 32 Technical specifications 113 Telephone base installation 1 Telephone base layout 18–19 Tone dialing 36, 44 Transfer a call 46 Troubleshooting 80–94 V Voice Announce caller ID 31 Voice command 38, 73–76 Voicemail 33, 63, 64 Volume 29, 42, 66, 67, 68 W Wall mount 10–11 Warranty 104–107 116
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008. Distributed in Canada by VTech Technologies Canada Ltd., Richmond, B.C. V6W 1L5. VTech is the registered trademark of VTech Holdings Limited. Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD. All rights reserved. Printed in China.
