CareLine™ Complete user’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on pages 107-108 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service.
Table of contents Getting started....................... 1 Ringer tone................................ 27 Set date and time...................... 28 Voice Announce caller ID......... 29 LCD language........................... 31 Talking digit............................... 31 Voicemail number...................... 32 Clear voicemail indicators......... 33 Rename handset....................... 34 Key tone.................................... 34 Use caller ID to automatically set date and time................
Table of contents Web address............................. 44 Chain dialing.............................. 45 Transfer a call............................ 46 Find handset/pendant................ 47 Caller ID log screen messages................................ 64 Reminder.............................. 65 About the reminder.................... 65 Add a reminder.......................... 65 Review reminders...................... 67 Add and review reminders remotely..................................
Table of contents Call intercept............................. 77 Temporarily turn off the message alert tone................. 77 Message playback..................... 78 Delete all old messages............ 80 Record, play and delete memos.................................... 81 Remote access.......................... 82 FCC, ACTA and IC regulations............................ 115 Technical specifications.......... 118 Index................................... 119 Voice command...................
Getting started Telephone base installation Install the telephone base as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
Getting started Handset battery installation and charging Install the battery as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment, matching the orientation of the engraved label. 2. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 3. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
Getting started Handset battery installation and charging 4. Place the handset in the telephone base to charge. Stays red when put in charger. • If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. • To purchase replacement batteries, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. IMPORTANT: Check for a dial tone by pressing is successful. .
Getting started Pendant charger installation 1. Install the pendant charger as shown below. 2. Switch on the pendant. Electrical outlet not controlled by a wall switch Pendant charger power adapter 3. Place the pendant in the pendant charger to charge. Turns red when charging. Turns green when fully charged.
Getting started Pendant attachment Pendant lanyard: The pendant lanyard is already attached to the pendant. You can adjust the length of the lanyard for comfortable wearing, or remove the necklace when necessary. Press down the tabs on both sides of the lanyard clip to remove the necklace of the lanyard. Press down on the push button slider to adjust the length of the lanyard for comfortable wearing.
Getting started Handset battery charging Once you have installed the battery, the handset indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use. The battery is fully charged after 11 hours of continuous charging.
Getting started Pendant battery charging The pendant status light indicates the battery status (see the table below). If necessary, place the pendant in the pendant charger to charge the battery. For best performance, keep the pendant in the pendant charger when not in use. The battery is fully charged after 3 hours of continuous charging.
Getting started Battery backup When there is a power failure, all handsets display Put HS on base Put HS on base to power base. Put a charged to power base handset in the telephone base to back up the telephone base power for some basic phone operations for a short period of time. During this period, you cannot use the answering system. If you have a Powering base... pendant, you cannot use its voice command feature. Don’t pick up When a handset is put in the telephone base, it displays Powering base...
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Tabletop to wall mount installation 3. Slide the telephone base down until it clicks securely in place. 4. Route the telephone line cord through the hole on the wall mount bracket and plug it into the telephone wall jack. Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch. 5. Align the holes on the wall mount bracket with the standard wall plate and slide it down until it locks securely in place.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the wall mount bracket up and remove it from the wall mount plate. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base installation on page 1.
Getting started Are you a new cable or VoIP subscriber? If your answer is yes, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a different connection, separate from your old traditional telephone service, to connect the modem/router/terminal adapter installed in your home. To allow all existing telephone jacks to work, contact your telephone service provider for solutions, such as rewiring services (fees may apply).
Getting started Did you subscribe to voicemail service from your telephone service provider? Your telephone has a built-in answering system and supports voicemail feature offered by your telephone service provider (subscription is required, and fees may apply). Refer to Answering system and voicemail on page 75 for more information. To use the built-in answering system: You may see this online Complete user’s manual on how to record your outgoing announcement, retrieve messages and other related operations.
Getting started Expand your telephone system This telephone base can support up to 12 handsets/pendants. Each device must be registered to the telephone base before use. The handset and pendant come with the package are already registered to the telephone base. You can add new handsets (SN6107, purchased separately) and new pendants (SN6166/SN6167, purchased separately) to your telephone base. Additional handsets are assigned numbers in the sequential order.
Getting started Add and register a pendant When first purchased, charge the pendant in the pendant charger. You hear three beeps every 10 seconds when the pendant is not registered. The new pendant should be charged without interruption for at least 30 minutes before registering it to the telephone base. Make sure the pendant is out of the pendant charger and turned on. To register a pendant: 1. Press and hold /FIND HANDSET at the side of the telephone base until the IN USE light turns solid red. 2.
Getting started Deregister all devices If you want to replace a device, or reassign the designated handset number of a registered handset, you must deregister all devices that are registered to the telephone base. Then register each device individually. To make deregistration easier, read all of the instructions on this page before you begin. Make sure no handset is put in the telephone base before deregistration. To deregister all devices: 1.
Getting started Telephone base layout /ANS ON/OFF • Press to turn the built-in answering system on or off (page 71). • On when the answering system is turned on (page 71). Visual ringer indicator • Flashes when the telephone base is ringing. Audio Assist • Press to enhance the clarity and loudness of the caller’s voice during message playback (page 41). /FIND HANDSET • Press to page all handsets and pendants when idle (page 47).
Getting started Telephone base layout /REPEAT • Press once to repeat the playing message (page 78). • Press twice to play the previous message (page 78). X/DELETE • Press to delete the playing message (page 78). • Press twice to delete all previously reviewed messages when idle (page 80). /SKIP • Press to skip to the next message during message playback (page 78). /PLAY/STOP • Press to play messages (page 78). • Press to stop message playback (page 78).
Getting started Pendant layout • Press to answer or end a call (page 39 or page 40). Pendant status light • Stays solid red when the pendant is charging. • Flashes red when the pendant is in low battery. • Stays solid green when the pendant is fully charged in the pendant charger. • Flashes red and green when the base is paging the pendant. • Flashes quickly in red and green during pendant registration. • Flashes orange three times when the pendant is not registered.
Getting started Handset layout CHARGE light • On when the handset is charging. Visual ringer indicator • Flashes when the handset is ringing. REDIAL/PAUSE • Press repeatedly to view the last 10 numbers dialed (page 43). • Press and hold to insert a dialing pause while dialing or entering numbers. / • Press to review the phonebook when idle. • Press to scroll up while in menus or lists. • Press to move the cursor to the right while entering names or numbers.
Getting started Handset layout CID/ • Press to review the caller ID log when idle (page 61). • Press to scroll down while in menus or lists . • Press to move the cursor to the left while entering names or numbers. MENU/SELECT • Press to show the menu ���������� (page 23)�. • Press to select an item or save an entry or setting while in a menu ���������� (page 23)�. VOL+ and VOL• Press to adjust the listening volume during a call (page 41), message playback (page 79) or reminder playback (page 67).
Getting started Handset layout • • • • • /CANCEL Press to hang up during a call (page 40). Press to cancel an operation, or back up to the previous menu while in a menu ���������� (��������� page����� 23�� ���� )�. Press and hold to return to idle mode while in a menu ���������� (page 23)�. Press to silence the handset ringer temporarily while the phone is ringing (page 42). Press and hold to erase the missed call indicator when idle (page 60). Dialing keys • Press to enter numbers or characters.
Telephone settings Using the menu You can use the menu of a cordless handset to change the telephone settings. 1. Press MENU when the handset is not in use. 2. Press or until the screen displays the desired feature menu. 3. Press SELECT to enter that menu. • To return to the previous menu, press CANCEL. • To return to idle mode, press and hold CANCEL.
Telephone settings Speed dial There are two speed dial keys, 1 and 2, on the pendant. Use a handset to store two contacts that you may need to call them more often or right away. The handset displays To set pendant, see manual when it is initially powered up. Press CANCEL and follow the steps below to set speed dial entries. Store a speed dial entry 1. Press MENU when ������������������������������� the handset is not in use�. 2. Press or to scroll to Pendant, then press SELECT. 3.
Telephone settings Edit a speed dial entry 1. Press MENU when ������������������������������� the handset is not in use�. 2. Press or to scroll to Pendant, then press SELECT. 3. Press or to scroll to Memory 1 or Memory 2, then press SELECT. 4. When MEMORY X number displays, use the dialing keys to edit the number (up to 30 digits): • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits.
Telephone settings Ringer volume Handset ringer volume: You can set the ringer volume or turn the ringer off. When the ringer is off, Ringer off, Caller ID won’t be announced and appear on the screen. Reminder >Ringers 1. Press MENU when the handset is not in use. >Ringer volume 2. Press or to scroll to Ringers, then press Ringer tone SELECT. 3. Press SELECT to select Ringer volume. 4. Press or to sample each volume level. 5. Press SELECT to save. You hear a confirmation tone.
Telephone settings Ringer tone You can choose from different ringer tones for each handset or pendant. Handset ringer tone: 1. Press MENU when the handset is not in use. Ringer volume 2. Press or to scroll to Ringers, then press SELECT. >Ringer tone 3. Press or to scroll to Ringer tone, then press SELECT. 4. Press or to sample each ringer tone. 5. Press SELECT to save. You hear a confirmation tone. If you turn off the ringer volume on a cordless handset, you will not hear ringer tone samples.
Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system or reminder, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. Make sure the settings are correct so that the reminder feature works properly. 1. Press MENU when the handset is not in use. >Set date/time 2.
Telephone settings Voice Announce caller ID The voice announce caller ID feature lets you know who’s calling without having to look at the display. When you have an incoming call, the handset and/or base speaks “Call from...” and the name of the caller based on the phonebook or caller ID information. If the caller’s name is private or unknown, the phone number up to the last 11 digits will be announced. If the caller’s phone number is also private or unknown, no information will be announced. 1.
Telephone settings Voice Announce caller ID • To use the caller ID announce feature, you must subscribe to caller ID service from your telephone service provider. • When there are up to five handsets registered, the telephone system supports caller ID announce for all handsets. If six or more handsets are registered, the system supports caller ID announce for the first four registered handsets only. • This feature does not announce information for call waiting calls.
Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays. Press MENU when the handset is not in use. Press or to scroll to Settings. Press SELECT to select LCD language. Press or to select English, Français or Español, then press SELECT. • The handset displays Set English as LCD language? when you choose English. • The handset displays Set Francais as LCD language? when you choose Français.
Telephone settings Voicemail number If you subscribe to voicemail service offered by your telephone service provider, you can save the voicemail number to 1 on the handset for easy access. When you want to retrieve voicemail messages, press and hold 1. Contact your telephone service provider for more information and assistance about using your voicemail service. 1. Press and hold 1 when the handset is not in use. VOICEMAIL # 2.
Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, New voicemail and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information and assistance about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.
Telephone settings Rename handset You can create a name for each system handset. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Settings, then press SELECT. 3. Press or to scroll to Rename handset, then press SELECT. 4. Enter the desired name, then press SELECT to save. You hear a confirmation tone. Clr voicemail >Rename handset RENAME HANDSET HANDSET_ _ _ _ Key tone You can turn the key tone on or off for each handset.
Telephone settings Use caller ID to automatically set date and time If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. This feature allows you to choose whether the time and date are set by incoming caller ID information. The default setting is On. Key tone >CID time sync CID TIME SYNC 1. Press MENU when the handset is not in use. 2. Press or to scroll to Settings, then press SELECT. >On 3. Press or to scroll to CID time sync, then press SELECT.
Telephone settings Dial mode The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call. Home area code >Dial mode 1. Press MENU when the handset is not in use. DIAL MODE 2. Press or to scroll to Settings, then press SELECT. >Touch-tone 3. Press or to scroll to Dial mode, then press SELECT. 4. Press or to select Touch-tone or Pulse, then press SELECT to save. You hear a confirmation tone.
Telephone settings Quiet mode You can turn on the quiet mode for a period of time (1-12 hours). During this period, all tones (except paging tone) and call screening are muted. When you turn on the quiet mode, the answering system turns on automatically. When the quiet mode duration expires, the answering system remains on. To set and turn the quiet mode on: 1. Press and hold QUIET# when the handset is not in use. The screen shows Quiet: _ _ hours (1-12 hours). 2.
Telephone settings Voice command By saying certain commands to the pendant, you can Set date/time hear information such as the date or time, or call speed >Pendant dial numbers, or even review call log, messages or reminders. You can turn the pendant voice command feature (see pages 84-86) on or off. Pendant Ringer 1. Press MENU when the handset is not in use. >Voice command 2. Press or to scroll to Pendant, then press SELECT. 3. Press or to scroll to Voice command, then press SELECT. VOICE COMMAND 4.
Telephone operation Make a call To make a call on a cordless handset: 1. Press or . 2. When you hear a dial tone, dial the number. • The screen displays the elapsed time as you talk (in hours, minutes and seconds). • While entering numbers, press and hold PAUSE to insert a dialing pause (a P appears). To make a call on a pendant: Press 1 or 2 to dial the corresponding speed dial number. Predial a call To predial a call on a cordless handset: 1. Enter the telephone number.
Telephone operation End a call To end a call on a cordless handset: • Press OFF or place the handset in the telephone base. To end a call on a pendant: • Press or place the pendant in the pendant charger. Speakerphone When the cordless handset is on a call, press to switch between the handset speakerphone and the handset earpiece. When the speakerphone is active, the handset displays Speaker and the light turns on.
Telephone operation Audio Assist Use the audio assist feature to enhance the clarity and loudness of the voice on the cordless handset earpiece or the telephone base speakerphone. To turn on Audio Assist on the handset: • While you are on a call using the handset earpiece, press AUDIO ASSIST on the handset. The handset briefly displays Audio assist on. AUDIO ASSIST appears. • Press AUDIO ASSIST again to turn off. The handset briefly displays Audio assist off.
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. • During a call, press MUTE. The handset displays Muted briefly and MUTE icon until the mute function is turned off. • Press MUTE again to resume the conversation. The handset displays Microphone ON briefly. Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are already on another call.
Telephone operation Redial The last 10 telephone numbers ������������������������� dialed������������������� (up to 30 digits) are stored in the system memory. Each handset stores the last 10 telephone numbers dialed (up to 30 digits) independently. When there are already 10 entries, the oldest entry is deleted to make room for the new entry. 1. Press REDIAL when the phone is not in use. 2. Press , or REDIAL repeatedly to browse. • Press DELETE to delete a redial entry. You hear a confirmation tone. 3.
Telephone operation Check voicemail • Press and hold 1 on the handset to dial your voicemail number. To set your voicemail number, see Voicemail number on page 32. Web address Use this feature to view the VTech website address. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Web address, then press SELECT on the handset. 44 www. vtechphones.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the phonebook, caller ID log or redial list while you are on a call. To access a number from the phonebook while on a call: 1. Press MENU. Equalizer 2. Press or to scroll to Phonebook, then >Phonebook press SELECT. 3. Press or to scroll to the desired entry, then press SELECT to dial the displayed number. To access a number from the caller ID log while on a call: Mike Smith 800-595-9511 1.
Telephone operation Transfer a call While on an outside call, you can transfer the call from a handset to another system device. 1. During a call, press MENU. Press or to scroll to Transfer, then press SELECT. • If you have two or more handsets/pendants, your handset shows Transfer to: Press or to scroll to the desired device and then press SELECT. You may also enter a destination handset number (1-9), or enter followed by 0-2 for HANDSET 10 to HANDSET 12, or followed by # for all devices.
Telephone operation Find handset/pendant This feature helps you find misplaced handsets and pendants. To start the paging tone: • Press /FIND HANDSET on the right side of the telephone base. All idle handsets and pendants ring and the handsets display ** Paging **. To stop the paging tone: • Press , OFF, or any dialing key on a cordless handset, or return the cordless handset to the telephone base. -OR• Press -OR- on a pendant. • Press /FIND HANDSET on the telephone base.
Multiple handset use Join a call in progress Another handset, pendant or the telephone base can join an outside call. You can share an outside call with up to four handsets/pendants at the same time. You can buy additional expansion handsets (SN6107) or expansion pendants (SN6166/SN6167) for this telephone base. You can register up to 12 handsets/pendants to the telephone base. To join a call with a cordless handset: • Press or to join the call.
Multiple handset use Intercom Use the intercom feature for conversations between two system devices. 1. Press MENU, then press or to scroll to Answering sys Intercom, then press SELECT. >Intercom • If you have a handset and a pendant, the handset shows Calling all pendants. The pendant rings. • If you have only two handsets, the handset shows Calling other handset. The other handset rings Calling and shows Other handset is calling.
Multiple handset use Intercom 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base. Both handsets display Intercom ended. -ORTo end the intercom call on the pendant, press pendant back in the pendant charger. or place the • You can cancel the intercom call before it is answered by pressing CANCEL.
Multiple handset use Transfer a call during an intercom call Use the intercom feature to transfer an outside call to another cordless handset or pendant. 1. During a call, press MENU, then press or to Transfer scroll to Intercom, then press SELECT. >Intercom • If you have a handset and a pendant, the handset shows Calling all pendants. The pendant rings. • If you have only two handsets, the handset shows Calling other handset. The other handset rings Calling and shows Other handset is calling.
Multiple handset use Transfer a call during an intercom call 3. To end the intercom call on either handset, one party presses OFF, or places the handset back in the telephone base. Both handsets display Intercom ended. -ORTo end the intercom call on the pendant, press pendant back in the pendant charger. or place the • You can cancel the intercom call before it is answered by pressing CANCEL.
Phonebook About the phonebook The phonebook stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Phonebook entries are shared by all handsets. Any modifications made on one handset apply to all. • When you access the phonebook without records, the handset shows Phonebook empty. • When the phonebook is full and you try to save an entry, the handset shows Phonebook full.
Phonebook Add a phonebook entry 1. Press when the phonebook is empty. Then the handset displays Phonebook empty briefly and then Add contact? Press SELECT. -ORPress MENU when idle. Press or to scroll to Phonebook, then press SELECT. Press or to scroll to Add contact, then press SELECT. 2. When Enter number displays, use the dialing keys to enter a number (up to 30 digits). Add contact? • Press or to move the cursor to the left or right. • Press DELETE to erase a digit.
Phonebook Add a phonebook entry -OR1. Use the dialing keys to enter a number (up to 30 800-595-9511 digits) when idle. Press SELECT. The handset displays EDIT NUMBER. • Press or to move the cursor to the left or right. 5:20 12/02 • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). -ORCopy a number from the redial list by pressing REDIAL then press or , or REDIAL repeatedly to find the desired number.
Phonebook Review phonebook entries Phonebook entries appear alphabetically. 1. Press when idle to show the first entry in the phonebook. 2. Press or to browse through the entries. -OR1. Press MENU when the handset is not in use. 2. Press or to scroll to Phonebook, then press SELECT twice. 3. Press or to browse through the entries. Phonebook Entries: 15 Mike Smith 800-595-9511 Alphabetical search 1. Press idle to show the first entry in the phonebook. 2.
Phonebook Edit a phonebook entry 1. Search for the desired entry in the phonebook (see Review phonebook entries or Alphabetical search on page 56). 2. When the desired entry displays, press SELECT. The handset displays EDIT NUMBER and the stored number. 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). 4. Press SELECT.
Caller ID About the caller ID log This product supports caller ID services offered by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Caller ID Caller ID log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller’s information appear on the screen, it will not be saved in the caller ID log. • The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the name has more than 15 characters, only the first 15 characters are shown and saved in the caller ID log.
Caller ID Missed call indicator When there are calls that have not been reviewed in the caller ID log, the handset displays XX Missed calls. When you have reviewed all the missed calls, the missed call indicator goes away. Each time you review a caller ID log entry marked NEW on the cordless handset, the number of missed calls decreases by one.
Caller ID Review the caller ID log Review the caller ID log to find out who called, to return the call, or to copy the caller’s name and number into your phonebook. To review the caller ID log with a cordless handset: 1. Press CID on the cordless handset. 2. Press or to browse. -OR1. Press MENU when the handset is not in use. 2. Press or to scroll to Caller ID log, then press SELECT twice. 3. Press or to browse through the entries.
Caller ID View dialing options Although the caller ID log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from the caller ID log and store the new number to the phonebook.
Caller ID Save a caller ID log entry to the phonebook 1. Search for the desired caller ID log entry (see Review the caller ID log on page 61). 2. Press SELECT to choose an entry. The handset EDIT NUMBER displays EDIT NUMBER and the stored number. 800-595-9511 3. Use the dialing keys to edit the number. • Press or to move the cursor to the left or right. • Press DELETE to erase a digit. • Press and hold DELETE to erase all digits. • Press and hold PAUSE to enter a dialing pause (a P appears). 4.
Caller ID Delete caller ID log entries To delete one entry: 1. Search for the desired caller ID log entry (see Review the caller ID log on page 61). 2. Press DELETE to delete the displayed entry. You hear a confirmation tone. To delete all entries: 1. Press MENU when the handset is not in use. Delete all calls? 2. Press or to scroll to Caller ID log, then press SELECT. 3. Press or to scroll to Del all calls. The handset displays Delete all calls? 4. Press SELECT to confirm. You hear a confirmation tone.
Reminder About the reminder The reminder feature helps remind you of important events. You can set the reminder to remind you only once, or in daily, weekly or monthly bases. Once you set the reminder, the system will alarm you at the alarm time and every 15 minutes after the alarm time for three more times. Add a reminder Each reminder can be up to four minutes in length. The total storage capacity for the announcement, messages, memos and reminders is approximately 14 minutes. 1.
Reminder Add a reminder 10. The system announces, “Record after the tone. Record Reminder Press 5 when you are done.” After the tone, speak 5-Stop towards the microphone. 11. Press 5 when done. The system announces, “Recorded.” FREQUENCY 12. Press or to scroll to the frequency you would >Once like to set, then press SELECT. You hear a confirmation tone. • Once -- Reminder occurs only once at the specific time and date you set. • Daily -- Reminder occurs every day at the specific time you set.
Reminder Review reminders When playback begins, the total number of reminders is announced. Before each reminder, you hear the day and time of the recording. After the last reminder, the handset displays End of reminder and you hear, “End of reminder.” To play reminders with a cordless handset: 1. Press MENU when the handset is not in use. 2. Press or to scroll to Reminder, then press SELECT. 3. Press SELECT to select Review. The reminders play automatically.
Reminder Reminder on/off You can turn the reminder feature on or off. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Reminder, then press SELECT. 3. Press or to scroll to On/off, then press SELECT. 4. Press or to scroll to On or Off, then press SELECT to save. You hear a confirmation tone. When the reminder feature is set to off, it will be automatically turned on after a reminder is recorded. The handset displays Reminder is turned ON.
Answering system settings Answering system Use the answering system menu of a cordless handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code or message recording time. Play messages >Answering sys If your answering system is turned off and you change any of its settings, the answering system automatically turns on again.
Answering system settings Play your announcement 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press SELECT again to select Announcement. 4. Press or to scroll to Play annc, then press SELECT. Record annc >Play annc Options during playback: • Press VOL+ or VOL- to adjust the announcement playback volume. • Press 5 or OFF to stop playback. • Press to switch between the handset Annc. Deleted speakerphone and the handset earpiece.
Answering system settings Answer on/off The answering system must be turned on to answer and record messages. When the answering system is turned on, the /ANS ON/OFF light on the telephone base turns on. ANS ON displays on the handset. On the telephone base, press /ANS ON/OFF to turn the answering system on or off. When the answering system is turned on, the base announces, “Calls will be answered.” When the answering system is turned off, the base announces, “Calls will not be answered.
Answering system settings Call screening Use this feature to choose whether incoming messages can be heard over the cordless handset or the telephone base while they are being recorded. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press SELECT again to select Call screening. 5. Press or to choose On or Off, then press SELECT. You hear a confirmation tone.
Answering system settings Remote access code A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. You can set the code from 00 to 99. 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then press SELECT. 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Remote code, then press SELECT. 5. Press or to move the cursor to the left or right.
Answering system settings Message recording time You can set the recording time allowed for incoming messages. The message length is three minutes by default. Msg alert tone >Recording time 1. Press MENU when the handset is not in use. 2. Press or to scroll to Answering sys, then recording time press SELECT. >3 minutes 3. Press or to scroll to Ans sys setup, then press SELECT. 4. Press or to scroll to Recording time, then press SELECT. 5.
Answering system operation Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in digital answering system and those left with your telephone service provider’s voicemail (fees may apply). Your telephone’s built-in digital answering system messages and voicemail messages are separate. Each alerts you to new messages differently.
Answering system operation Using the answering system and voicemail together You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.
Answering system operation Call screening To screen a call at the telephone base: If the answering system and call screening are on, the announcement and the incoming message broadcast at the telephone base while the call is answered by the answering system. To screen call, press [select] Options while a message is being recorded: • Press qVOL or pVOL to adjust the listening volume. • Press /STOP to temporarily turn off the feature.
Answering system operation Message playback When playback begins, the total number of old or new messages is announced. Before each message, you hear the day and time of the recording. If the date and time are not set, you hear, “Time and date not set,” before playback. After the last message, you hear, “End of messages.” If the recording time is less than three minutes, you hear, “Less than three minutes to record.” If there is no remaining recording time, you hear “Memory is full.
Answering system operation Message playback To play messages on a cordless handset: 1. Press MENU when the handset is not in use. >Play messages 2. Press SELECT to select Play messages. Answering sys 3. If you have only new or old messages, the messages play automatically. -ORIf you have both new and old messages, press or to scroll to Play new msgs or Play old msgs, then press SELECT. Options during playback: • Press VOL+ or VOL- to adjust the message playback volume. • Press 6 to skip to the next message.
Answering system operation Delete all old messages You can only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages. To delete all old messages with the telephone base: 1. Press X/DELETE when the telephone base is not in use. The telephone base announces, “To delete all old messages, press delete again.” 2. Quickly press X/DELETE again. The telephone base announces, “All old messages deleted!” You hear a confirmation tone.
Answering system operation Record, play and delete memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. You can use a handset to record your own memos. Play and delete them in the same way as incoming messages (see Message playback on pages 78 and 79). Press MENU when the handset is not in use. Press or to scroll to Answering sys, then press SELECT. Press or to scroll to Record memo, then press SELECT.
Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19. See Remote access code on page 73 to change it. 1. Dial your telephone number from any touch-tone telephone. 2. Enter the two-digit security code after the announcement and the long beep. 3. The system announces, “Press star for reminder or press pound to listen to messages.” Press or #.
Answering system operation Remote access -OR• After pressing #, you can enter one of the following remote commands. Command 1 2 3 33 4 5 *5 6 *7 8 0 Function Play all messages. Play new messages. Delete the current message (during playback). Delete all old messages. Repeat the current message (during playback). Stop. Hear a list of remote commands. Skip to the next message (during playback). Record a new announcement. End the call. Turn the answering system on or off.
Voice command About voice command Use voice command Press Press VOICE on either side of the pendant when the telephone is idle. After you hear a beep, say your command to the pendant. Common commands “What can I say?” - To hear a list of voice commands. “What time is it?” - To hear the current time. “What is the date?” - To hear the current date. “Call speed dial X.” - To call a speed dial number. “Intercom all.” - To send out intercom request to all devices. “Cancel.” - To return to idle mode.
Voice command Use voice command Reminders Press VOICE and say “Review reminders.” The system will automatically review all missed reminders. If you do not have any reminders, the system will announce, “You don’t have any reminders for today.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip reminder.” - To skip to the next reminder. “Repeat reminder.” - To repeat the reminder. “Stop.” - To stop the reminder playback. “Cancel.
Voice command Use voice command Call log Press VOICE and say “Review call log.” During the playback, press VOICE and say one of the following commands: “What can I say?” - To hear a list of voice commands. “Skip call log.” - To skip to the next call log entry. “Repeat call log.” - To repeat the call log entry. “Stop. - To stop the call log entry playback. “Cancel.” - To continue the call log entry playback. “Call back.” - The system will ask, “Would you like to call XXX?” • Say “Yes” to call the number.
Appendix Display screen messages Caller ID log empty There are no entries in caller ID log history. Calling all devices The handset is calling all devices (for intercom calls). Calling HANDSET X The handset is calling another handset (for intercom calls). The handset is transferring an outside call to another handset. Calls will be answered The answering system is turned on and will answer calls. Calls will not be answered The answering system is turned off and will not answer calls.
Appendix Display screen messages Microphone ON The mute function is turned off and the other party can hear you. Missed Reminder There are reminders that have not been reviewed. Muted The mute function is turned on. The other party cannot hear you but you can hear the other party. Memory full The answering system has no remaining recording time. New voicemail There are new voicemail messages from your telephone service provider. No answer. Try again.
Appendix Display screen messages Out of range OR Base no power The telephone base has lost power, or the handset is out of range. Phone The handset is on a call. Phonebook empty There are no phonebook entries. Phonebook full The phonebook is full. You cannot save any new entries unless you delete some current entries. Place in charger The battery is very low. The handset should be charged. Powering base...
Appendix Display screen messages Registration failed The registration is not successful. Registering... Please wait The handset or pendant registration is in progress. Reminder is turned ON The reminder is automatically set to on. Ringer muted The ringer is muted temporarily while the handset is ringing. Ringer off The ringer is off temporarily during an incoming call. Saved Your selection has been saved. Speaker The handset speakerphone is in use.
Appendix Telephone base message window displays Window display Description 0 No messages. 1-99 The total number of old messages and memos recorded. The message number currently playing. 0-99 (flashing) The total number of new messages recorded, or the current message number during new message playback. The clock needs to be set. 1-99 & F (alternating) The answering system memory is full with total number of messages recorded. 1-8 The telephone base speaker volume level while adjusting.
Appendix Handset, telephone base and pendant indicators Handset lights Visual ringer indicator Flashes when the handset is ringing. On when the handset speakerphone is in use. CHARGE On when the handset is charging in the handset charger. Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing. IN USE /ANS ON/OFF On when the telephone line is in use. On when the answering system is answering a call. On when you are registering a handset or pendant.
Appendix Handset, telephone base and pendant indicators Pendant lights Pendant status light Stays solid red when the pendant is charging. Flashes red when the pendant is in low battery. Stays solid green when the pendant is fully charged. Flashes red and green when the base is paging the pendant. Flashes quickly in red and green during pendant registration. Flashes orange three times when the pendant is not registered. Pendant light (ring around ) On steady when the pendant is in use.
Appendix Handset, telephone base and pendant indicators Handset icons The battery icon flashes when the battery is low and needs charging. The battery icon animates when the battery is charging. The battery icon becomes solid when the battery is fully charged. On when the handset speakerphone is in use. The handset ringer is off. There are new voicemail received from your telephone service provider. ANS ON The answering system is turned on. There are new messages in the answering system.
Appendix Handset battery It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) While in speakerphone mode (talking*) While not in use (standby**) Up to seven hours Up to five hours Up to seven days * Operating times vary depending on your actual use and the age of the battery. ** Handset is not charging or in use.
Appendix Pendant battery It takes up to three hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in speakerphone mode (talking*) Up to five hours * Operating time varies depending on your actual use and the age of the battery. The battery needs charging when: • You hear “Low battery.” • There is an alert tone every one minute. • The pendant status light flashes red or is solid red.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone doesn’t work at all. • Make sure the power cord is securely plugged in. • Make sure you plug the battery connector securely into the cordless handset.
Appendix Troubleshooting I cannot dial out. • Try all the suggestions above. • Make sure you have a dial tone before dialing. The cordless handset or the pendant may take a second or two to find the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing. • Eliminate any background noise. Noise from a television, radio or other appliances might cause the phone to not dial out properly.
Appendix Troubleshooting Out of range OR Base no power appears on my cordless handset. • Ensure you plug the telephone base in properly and the power is on. • Place the cordless handset closer to the telephone base for synchronization. • Move the cordless handset closer to the telephone base. You may have moved out of range. • Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
Appendix Troubleshooting I have accidentally set my LCD language to Spanish or French, and I don’t know how to change it back to English. • Press MENU, then enter the code 364#. I get noise, static, or weak signals even when I’m near the telephone base. • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.
Appendix Troubleshooting I hear other calls while using my phone. • Disconnect the telephone base from the telephone jack, and plug in a different telephone. If you still hear other calls, call your telephone service provider. The telephone does not ring when there is an incoming call. • Make sure that the ringer is not off. • Make sure you plug in the telephone line cord securely into the telephone base and the telephone jack. • Make sure you plug in the power cord securely.
Appendix Troubleshooting My calls cut in and out while I’m using my cordless handset/pendant. • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. • Do not install this phone near a microwave oven or on the same electrical outlet. You may experience decreased performance while the microwave oven is operating.
Appendix Troubleshooting My caller ID isn’t working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone. • The caller must be calling from an area that supports caller ID. • Both your and your caller’s telephone service providers must use caller ID compatible equipment.
Appendix Troubleshooting The answering system does not answer after the correct number of rings. • Make sure that the answering system is on. ANS ON should show on the cordless handset and /ANS ON/OFF light on the telephone base should be on. • If toll saver is activated, the number of rings changes to two when you have new messages stored. • If the memory is full or the system is off, the system will answer after 10 rings.
Appendix Troubleshooting The answering system does not record messages. • Make sure that the answering system is on. ANS ON should show on the cordless handset and /ANS ON/OFF light on the telephone base should be on. • Make sure the memory of the answering system is not full. • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.
Appendix Troubleshooting I cannot retrieve voicemail messages. • Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently. If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail. Common cure for electronic equipment.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4.
Appendix Important safety instructions 12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled onto the product. • If the product has been exposed to rain or water. • If the product does not operate normally by following the operating instructions. Adjust only those controls that are covered by the operation instructions.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Energy-saving charging mode When this mode is activated, all telephone functions, except handset battery charging, will be disabled. To activate the energy-saving charging mode: 1. Unplug the telephone base power adapter from the power outlet. Make sure all handsets are plugged with charged batteries. 2. While you press and hold FIND HANDSET, plug the telephone base power adapter back to the power outlet. 3.
Appendix Maintenance Cleaning your telephone Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of any kind. Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORD FROM THE WALL.
Appendix The RBRC® seal ® The RBRC seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives, when taken out of service within the United States and Canada. ® The RBRC program provides a convenient alternative to placing used nickel-metal hydride batteries into the trash or municipal waste, which may be illegal in your area.
Appendix Limited warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Limited warranty How do you get warranty service? To obtain warranty in the United States of America, please visit our website at www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.
Appendix FCC, ACTA and IC regulations Industry Canada Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation. The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met. The Ringer Equivalence Number (REN) for this terminal equipment is 1.0.
Appendix Technical specifications Frequency control Crystal controlled PLL synthesizer Transmit frequency Telephone base: 1921.536-1928.448 MHz Handset: 1921.536-1928.448 MHz Pendant: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use. Power requirements Telephone base: 6V DC @ 400mA Handset charger: 6V AC @ 300mA Handset battery: 2.
Index A E Add a handset 14 Add a pendant 15 Add a reminder 65-66 Announcement 69-70 Answer a call 39 Answering system and voicemail 75 Answering system operation 75–83 Answering system settings 69–74 Answer on/off 71 Audio Assist 41 ECO mode 109 Edit a phonebook entry 57 Edit a speed dial entry 25 End a call 40 Equalizer 40 B Battery 2, 6, 7, 8, 95, 96 C Call intercept 77 Call screening 72, 77 Caller ID 29, 35, 58–64 Chain dialing 45 Check voicemail 44 Clear voicemail indicators 33 Clock 28 D Date and
Index M Maintenance 110-111 Make a call 39 Memo 81 Menu 23 Message alert tone 73, 77 Message capacity 76 Message playback 78–79 Message recording time 74 Missed call indicator 60 Mute 42 N Number of rings 72 O Operating range 109 Operation 39-48, 75-82 Review reminders 67 Review the caller ID log 61 Ringer silencing 42 Ringer tone 27 Ringer volume 26 S Safety instructions 107-108 Save a caller ID log entry 63 Screen messages 64, 87-90 Set date and time 28 Settings 23-38, 69-74 Share a call 48 Speakerpho
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