User`s manual

19
TROUBLESHOOTING / TECHNICAL SUPPORT
The TV picture is
black and white.
1. Non-matching color
system
1. Make sure the TV is set to the
correct TV system. (E.g. NTSC or
auto)
2. Cable connection
problem
2. Make sure that the video cable is
rmly connected to the video input
of the TV.
There is a picture
on the TV, but no
sound.
1. TV setting 1. Raise the volume of the TV, and
make sure it is not set to “Mute”.
2. Cable connection
problem
2. Make sure that the white and/or red
plug is rmly connected to the audio
input of the TV.
The V.SMILE
Smart
Keyboard™
does not work.
1. Improper V.SMILE
Smart Keyboard™
connection
1. Make sure that the V.SMILE Smart
Keyboard™ is rmly connected to
the PLAYER 1 Port.
2. V.SMILE Smart
Keyboard™ was
reconnected after
program start
2. Turn the V.SMILE™ unit OFF and
then ON again.
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have.
A support representative will be happy to assist you. Before requesting
support, please be ready to provide or include the information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
Internet : www.vtechkids.com
Phone : [phone] in the U.S. or 1-877-352-8697 in Canada