User’s manual w w w.v t e c h p h o n e s .
Congratulations on purchasing your new VTech product. Before using this telephone, please read the Important safety instructions on page 51 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at www.vtechphones.com.
Table of contents Getting started............................... 1 Parts checklist.................................. 1 Telephone base and charger installation..................................... 2 Battery installation .......................... 3 Battery charging............................... 4 Installation options........................... 5 Tabletop to wall mount installation . .................................. 5 Wall mount to tabletop installation.....................................
Table of contents Appendix....................................... 39 Handset display screen messages.................................... 39 Handset and telephone base indicators.................................... 41 Battery............................................ 42 Expand your telephone system...... 43 Add and register a handset (optional)..................................... 43 Replace a handset......................... 44 Troubleshooting..............................
Getting started Parts checklist Your telephone contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary.
Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.
Getting started Battery installation Install the battery as shown below. 1. If the battery compartment cover is on the handset, press on the grooved tab and slide the cover to remove. 2. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. 3. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. 4.
Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use. The battery is fully charged after 16 hours of continuous charging. See the table on page 42 for battery operating times.
Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your� telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1.
Getting started Wall mount to tabletop installation 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Slide the black wall mount bracket up and remove it from the wall plate. Unplug the telephone line cord (or DSL filter) from the wall. Unplug the power adapter from the power outlet. 3. Slide the telephone base up and remove it from the wall mount bracket. 4. See Telephone base and charger installation on page 2.
Getting started Telephone base layout IN USE light Flashes when there is an incoming call, or another telephone sharing the same line is in use. On when the telephone is in use. /FIND HANDSET Press to page all system handsets (page 18).
Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 3). / VOL (directory/volume) Press to enter the directory when the telephone is not in use (page 31). While in a menu, press to scroll up. During a call, press to increase the listening volume (page 16). (speakerphone) Press to make or answer a call (page 16). During a call, press to switch between speakerphone and handset (page 16). /FLASH Press to make or answer a call (page 16).
Getting started Handset layout VOL/CID (volume/caller ID) Press to review the call log when the telephone is not in use (page 35). While in a menu, press to scroll down. During a call, press to decrease the listening volume (page 16). MENU/SELECT Press to show the menu. While in a menu, press to choose an item, or save an entry or setting. OFF/CLEAR During a call, press to hang up (page 16). While the handset is ringing, press to silence the ringer temporarily (page 17).
Getting started Handset layout PUSH TO TALK (PTT) Press to begin a one-to-one or one-to-all broadcast message (page 23).
Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. When the ringer is off, appears on the screen. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL /CID to highlight >Ringers, then press MENU /SELECT. 3. Press MENU /SELECT to highlight >Ringer volume. 4. Press / VOL or VOL /CID to adjust the volume. A sample of each ringer volume plays as you scroll through the choices. The lowest setting is Ringer mute. 5.
Telephone settings LCD language You can select English, Français or Español to be used in all screen displays. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL /CID to highlight >Settings, then press MENU /SELECT. 3. Press MENU /SELECT to highlight >LCD language. 4. Press / VOL or VOL /CID to scroll through the choices. 5. Press MENU /SELECT to confirm your selection. You hear a confirmation tone.
Telephone settings Key tone You can turn the key tone on or off. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL /CID to highlight >Settings, then press MENU /SELECT. 3. Press / VOL or VOL /CID to highlight >Key tone, then press MENU /SELECT. 4. Press / VOL or VOL /CID to choose >On or >Off. 5. Press MENU /SELECT to confirm your selection. You hear a confirmation tone.
Telephone settings CID time synchronization This feature allows the time and date to be set by incoming caller ID information. The default setting is On. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL /CID to highlight >Settings, then press MENU /SELECT. 3. Press / VOL or VOL /CID to highlight >Set date/time, then press MENU /SELECT. 4. Press / VOL or VOL /CID to highlight >CID time sync, then press MENU /SELECT. 5.
Telephone settings Dial mode The dial mode is default to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone. 1. Press MENU/SELECT when the handset is not in use. 2. Press / VOL or VOL /CID to highlight >Settings, then press MENU /SELECT. 3. Press / VOL or VOL /CID to highlight >Dial mode, then press MENU /SELECT. 4. Press / VOL or VOL /CID to choose >Tone or >Pulse. 5. Press MENU /SELECT to confirm your selection.
Telephone operation Make a call 1. Press /FLASH or 2. Dial the number. . You hear a dial tone. Predial a call 1. Dial the number. 2. Press /FLASH or . Answer a call Press /FLASH, or any of the dialing keys (0-9, #, TONE ). • The screen shows the elapsed time as you talk (in hours, minutes and seconds). • When predialing (preview numbers before dialing), press MUTE/REMOVE or OFF/CLEAR to backspace and delete; press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. 1. During a call, press MUTE/REMOVE on the handset. The handset screen shows Muted for a few seconds and MUTE appears until the mute function is turned off. 2. Press MUTE/REMOVE again to resume the conversation. The handset screen temporarily shows Microphone ON.
Telephone operation Find handset Use this feature to page all system handsets. 1. Press /FIND HANDSET on the telephone base. All idle handsets ring and the screens show ** Paging **. 2. To end paging, press /FLASH, , any dialing keys (0-9, #, TONE ), or press /FIND HANDSET on the telephone base. Paging rings all the registered handsets even if the ringer volume is set to off.
Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number in the directory while on a call: 1. Press MENU/SELECT and then press / VOL or VOL /CID to highlight >Directory. 2.
Telephone operation Redial list Each system handset stores the 20 most recently dialed numbers. • When there are already 20 entries, the oldest entry is deleted to make room for the new entry. • Entries are shown in reverse chronological order. • Press REDIAL/PAUSE to browse the redial list. • Press OFF/CLEAR to exit the redial list. Dial a redial entry 1. Press REDIAL/PAUSE, then press / VOL , VOL /CID or REDIAL/PAUSE to browse. 2. Press /FLASH or to dial the displayed number. Delete a redial entry 1.
Telephone operation Intercom Use the intercom feature for conversations between two system handsets. >Intercom Ringers 1. When the handset is in idle mode, press MENU/SELECT to enter the main menu. 2. Press / VOL or VOL /CID to highlight >Intercom, then press MENU /SELECT. • If you have a two-handset system, your handset Intercom to: screen shows Calling other handset. • If you have more than two handsets, your screen shows Intercom to:. Use the dialing keys to enter the destination handset number.
Telephone operation Transfer/share a call using intercom 1. During a call, press MENU/SELECT twice to choose >Intercom. The outside call is put on hold automatically. • If you have a two-handset system, your handset screen shows Calling other handset. • If you have more than two handsets, your screen shows Intercom to:. Use the dialing keys to enter the destination handset number. Your handset screen shows Calling handset X.
Telephone operation Push to talk (PTT) You can directly broadcast messages from one handset to the speakerphone of one or all other handsets. Any handset you call can respond by pressing PUSH TO TALK to begin a two-way communication. • Only one handset can talk at a time. To do so, press and hold PUSH TO TALK. • You must release PUSH TO TALK, so the other person can respond. • Only one PTT can be active at a time.
Telephone operation PTT to a single handset 1. You have four ways to begin a PTT call: • If you have a two-handset system, press and hold PUSH TO TALK when the handset is not in use. • Press PUSH TO TALK when the handset is not in use. Then use the dialing keys to enter the destination handset number. • Press PUSH TO TALK when the handset is not in use. Press / VOL or VOL /CID to highlight the destination handset number and then press MENU /SELECT or PUSH TO TALK.
Telephone operation PTT to all handsets You can connect a PTT call from a single handset to all available system handsets. 1. You have four ways to begin a PTT-to-all call: • Press and hold PUSH TO TALK when the handset is not in use. • Press PUSH TO TALK when the handset is not in use. Then press TONE . • If you have more than two handsets, press PUSH TO TALK when the handset is not in use. Press / VOL or VOL /CID to highlight >All Handsets, then press MENU /SELECT or PUSH TO TALK.
Telephone operation Answer PTT You can respond to a PTT call whenever the speakerphone light is off, as described below. 1. When your handset receives a PTT call, the handset beeps and the screen shows Press and hold [PTT] to talk. 2. When someone else is speaking, your speakerphone light is on, and your handset shows PTT From HSX to HSX (the first X represents the initiating handset number, the second X represents your handset number; a maximum of four handset numbers appear). 3.
Telephone operation End PTT For one-to-one PTT, both initiating and destination handsets can end PTT. For one-to-all PTT, the initiating handset can end the PTT call for all handsets on the PTT call. If any one of the destination handsets leaves the PTT call, the call continues until all participants or the initiator hangs up. To end or leave PTT: Press OFF/CLEAR or place the handset in the telephone base or charger. The handset screen shows Push to talk Ended.
Telephone operation Directory Directory empty The directory can store up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any additions, deletions or edits made on one handset affect the directories on all handsets. • When there are no records in the directory, the screen shows Directory empty. • When the directory is full and you try to save an entry, the screen shows Directory full.
Telephone operation Store a directory entry Use the following steps to store an entry in the directory. 1. Enter the number when the handset is not in use and press MENU /SELECT. The screen shows ENTER NUMBER. -OR>Directory a) Press MENU/SELECT when the handset is not Call log in use. > b) Press / VOL or VOL /CID to highlight Directory, then press MENU /SELECT. c) Press / VOL or VOL /CID to highlight >Review >Add contact, then press MENU /SELECT. The Add contact screen shows ENTER NUMBER. 2.
Telephone operation Character chart Use the dial pad and the chart below to enter a name (up to 15 characters). Each press of a particular key causes the characters to be displayed in the following order: Characters by number of key presses Number key 1 2 3 4 5 6 7 8 9 10 11 1 1 .
Telephone operation Search the directory Entries are sorted alphabetically. To search the directory: 1. Press / VOL when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press / VOL or VOL /CID to highlight >Directory and then press MENU /SELECT twice. 2. Press / VOL or VOL /CID to browse. >Review Add contact Mike Smith 800-595-9511 Alphabetical search To start an alphabetical search: 1. Press / VOL when the handset is not in use.
Telephone operation Edit a directory entry Use the following steps to edit an entry in the directory. 1. Press / VOL when the handset is not in use. -ORPress MENU/SELECT when the handset is not in use. Press / VOL or VOL /CID to highlight >Directory and then press MENU /SELECT twice. 2. Press / VOL or VOL /CID, or use the alphabetical search (see page 31) to browse. 3. Press MENU /SELECT to highlight an entry. The screen EDIT CONTACT shows EDIT CONTACT >Name. >Name 4. To edit the name, press MENU /SELECT.
Telephone operation About caller ID This product supports caller ID services provided by most telephone service providers. Depending on your service subscription, you may see the caller’s number, or the caller’s name and number that are sent by your telephone service provider after the first or second ring. Caller ID allows you to see the name, number, date and time of calls.
Telephone operation Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appears on the screen, it will not be saved in the call log. • The call log stores up to 50 entries. Each entry has up to 24 digits for the phone number and 15 characters for the name. If the phone number has more than 15 digits, only the last 15 digits appear.
Telephone operation Missed calls indicator When there are new or missed calls in the call log, the handset shows XX Missed call(s). Each time you review a call log entry marked NEW, the number of missed calls decreases by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows. If you do not want to review the missed calls one by one, press and hold OFF/CLEAR when the handset is not in use to erase the missed calls indicator.
Telephone operation View dialing options Although the call log entries received have 10 digits (the 800-595-9511 area code plus the seven-digit number), in some areas, 1-800-595-9511 595-9511 you might need to dial only the seven digits, or 1 plus the 1-595-9511 seven digits, or 1 plus the area code plus the seven digits. You can change the number of digits that you dial from 595-9511 the call log and store the new number to the directory.
Telephone operation Save a call log entry to the directory 1. When in the call log, press / VOL or VOL /CID to browse. 2. Press MENU /SELECT to highlight an entry. The screen EDIT NUMBER displays EDIT NUMBER. 800-595-9511 3. Use the dialing keys to edit the number. • Press MUTE /REMOVE or OFF/CLEAR to backspace and erase a digit. • Press and hold MUTE /REMOVE to erase the entire entry. • Press VOL /CID to move the cursor to the left or / VOL to the right.
Telephone operation Delete from the call log To delete one entry: 1. When in the call log, press / VOL or VOL /CID to browse. 2. Press MUTE /REMOVE to delete the selected entry. To delete all entries: 1. Press MENU/SELECT when the handset is not in use. Delete all calls? 2. Press / VOL or VOL /CID to highlight >Call log, then press MENU /SELECT. 3. Press / VOL or VOL /CID to highlight >Del all calls, then press MENU /SELECT. The screen shows Delete all calls? 4. Press MENU /SELECT to confirm.
Appendix Handset display screen messages Already saved Call log empty Calling handset X (for models with three or more handsets) The telephone number entered is already stored in the directory. There are no call log entries. Calling another handset. Calling other handset (for models with two handsets) Directory empty There are no directory entries. Directory full The directory is full. Ended You have just ended a call.
Appendix Handset display screen messages No signal, call ended Communication between the handset and telephone base is lost during a call. ** Paging ** One handset is already viewing the call log or directory and another handset attempts to review it. The handset cannot communicate with the telephone base. Check the telephone base power connection or move closer. The system handset is being paged. Phone The handset is on a call. Place in charger Saved The battery is very low.
Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when you are registering a handset. Flashes quickly when there is an incoming call. Flashes when another telephone sharing the same line is in use. Flashes when you are deregistering all handsets.
Appendix Battery It takes up to 16 hours for the battery to be fully charged. When it is fully charged, you can expect the following performance: Operation Operating time While in handset use (talking*) Up to seven hours While in speakerphone mode (talking*) Up to five hours While not in use (standby**) Up to seven days *Operating times vary depending on your actual use and the age of the battery. **Handset is not charging or in use.
Appendix Expand your telephone system The handsets provided with your telephone system are already registered. Each handset is assigned a number that displays on the handset. Additional handsets registered to the telephone system are assigned in sequential order. For instance, if the telephone system already has HANDSET 1 and HANDSET 2, the new registered handset is assigned HANDSET 3. This telephone system accommodates up to five handsets.
Appendix Replace a handset If you want to replace a handset or reassign the designated handset number of a registered handset, you must deregister all the handsets and then individually register each handset. To make deregistration easier, read all of the instructions on this page before you begin. To deregister all handsets: 1. Press and hold /FIND HANDSET on the telephone base for about 10 seconds until the IN USE light on the telephone base turns on and starts to flash. 2.
Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. My telephone does not work at all. • Make sure the battery is installed and charged correctly (pages 3-4). For optimum daily performance, return the handset to the telephone base or charger after use.
Appendix Troubleshooting Low battery shows on screen. • Place the handset in the telephone base or charger for recharging. • Remove and install the battery again and use it until fully depleted, then recharge the handset in the telephone base or charger for up to 16 hours. • If the above measures do not correct the problem, replace the battery. The battery does not charge in the handset or the handset battery does not accept charge.
Appendix Troubleshooting • Install the battery again and place the handset in the telephone base or charger. • Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place. My handset beeps and is not performing normally. • Make sure the power cord is securely plugged into the telephone base. Plug the telephone base into a different working electrical outlet not controlled by a wall switch. • Move the handset closer to the telephone base.
Appendix Troubleshooting I hear other calls when using the telephone. • Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem is probably in the wiring or telephone service. Call your telephone service provider. I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. Registration failed appears on the handset. • Only one handset can be registered at a time.
Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Caller ID entries do not match the numbers I need to dial.
Appendix Troubleshooting • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information.
Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water. 5.
Appendix Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients • Should keep wireless telephones at least six inches from the pacemaker.
Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it. Avoid water Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Appendix About cordless telephones • Privacy: The same features that make a cordless telephone convenient create some limitations. Telephone calls are transmitted between the telephone base and the cordless handset by radio waves, so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving equipment within range of the cordless handset. For this reason, you should not think of cordless telephone conversations as being as private as those on corded telephones.
Appendix Warranty What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
Appendix Warranty (continued) How do you get warranty service? To obtain warranty service in the United States of America, visit www.vtechphones.com or call 1 (800) 595-9511. In Canada, go to www.vtechcanada.com or dial 1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and features may save you a service call.
Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Appendix FCC, ACTA and IC regulations (continued) This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone service provider or a qualified installer. If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected.
Appendix Technical specifications Frequency Control Crystal controlled PLL synthesizer Transmit frequency Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz Channels 5 Nominal effective range Maximum power allowed by FCC and IC. Actual operating range might vary according to environmental conditions at the time of use. Size Handset: 6.35 X 1.83 X 1.16 in (161.38 X 46.40 X 28.39 mm) Telephone base: 6.11 X 3.54 X 2.75 in (155.20 X 90.00 X 69.90 mm) Charger: 2.92 X 3.06 X 2.
Index A E About cordless telephones 54 Add a handset 43 Alphabetical search 31 Answer a call 16 Answer an incoming call during an intercom call 21 Answer an incoming call during PTT 27 Answer PTT 26 Edit a directory entry 32 End a call 16 End PTT 27 Equalizer 18 Expand your telephone system 43 F FCC, ACTA and IC regulations 57 Find handset 18 B H Battery 4, 42 Handset display screen messages 39, 40 Handset icons 41 Handset layout 8, 9, 10 Handset lights 41 Home area code 14 C Caller ID 33 Call lo
Index P V Parts checklist 1 Phonebook 28 Precautions for users of implanted cardiac pacemakers 52 Predial a call 16 PTT 23 PTT On/Off 23 PTT to all handsets 25 PTT to a single handset 24 Push to talk 23 View dialing options 36 Voicemail 12 Volume 16 W Wall mounting 5 Wall mount installation 5 Warranty 55, 56 Website 15 R Redial list 20 Register a handset 43 Replace a handset 44 Review the call log 35 Ringer tone 11 Ringer volume 11 S Safety instructions 51 Save a call log entry to the directory 37
VTECH TELECOMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications, Inc., Beaverton, Oregon 97008 Distributed in Canada by VTech Technologies Canada, Ltd., Richmond, B.C. V6W 1L5 Copyright © 2010 for VTECH TELECOMMUNICATIONS LTD. Printed in China.
